After a thorough review and stay, I've chosen to update my review of Whistler Superior Properties -…read morethe management company of the rental we stayed in. In a nutshell, this is a horrible company with terribly unkind staff. I'll attach pictures to show as such. I had several challenges with the room itself, however, upon Dan (the owner's comments) I've elected to update my review (Hi Dan!). In terms of property management companies, the company does not provide a professional nor clean stay (see photos including unidentified puke like substance behind nightstand, trash behind furniture, broken lights, hair in the shower- I'm blonde so explain away Dan). When staff were asked questions, their responses were rude and inconsiderate of what was being stated i.e. "I read the form it doesn't make sense" and their reply was repeatedly "did you read the form". I have a doctorate, I read the form, it doesn't make sense. See attached photos that show that Whistler Superior Properties is not offering what was advertised nor upkeeping what was promised. This is not a clean property nor is this property as advertised as we did not have hottub access. As an owner (Dan), to be attacked for our profession (which has nothing to do with being a guest) upon providing an honest review, is unacceptable. As a professional in mental health, it is my hope that you reflect on constructive criticism as a means for growth. There's plenty of room for growth and development here. We provided feedback on the company's inability to fulfill their promises as publically advertised. It is my hope that you review the photos, review Dan's comments and recognize this property only cares about money and not about people or feedback.

Where to start with this "lovely" property. Looking at the past reviews, first one being from 2017…read morestating that the appliances and decor were lackluster 6 years ago...just providing an update here...THEY STILL HAVEN'T CHANGED. Bea from 2013 also commented on the springs coming through the pull-out couch....we had the same issue with our unit. Our choices were rock hard mattress or springs....either way it was not a pleasant night of sleep during our entire stay. Reading the description of the property and the "amenities" provided, this property is NOT "ski in ski out." Whoever thinks this on the property management team needs to get with the times as the closest lift is at LEAST a 10 minute walk from this place. If you do not book directly through the property site, understand that you will not have the privilege of staying in a specific unit. If you are like me and my wife, and went through another site, your odds of getting anything decent are slim. The "valued" staffed (see my review directly on their site) are rude, unhelpful, and the owner/manager (Hi again Dan! Hope you enjoy this read, bud) struggles to accept feedback and the opinions of guests for what they are by responding with attacking and condescending remarks. Deflection is a great skill this human has as none of the concerns were appropriately addressed. The room we rented for a week was gross, disgusting, and unclean. Hair was on the wall in the shower, utensils were dirty, trash was behind the bed, and the headboard was definitely broken. OH! Let's not forget the puke-looking stain tucked away in the corner in the bedroom. Appliances were outdated and old. Don't bother trying out the bathtub jets as there isn't enough hot water to fill the tub even above the jets to use. If you settle for a luke warm bath after being OUTSIDE ALL DAY, get your noise-cancelling headphones because the jets are loud and sound like something is going to explode. Definitely don't run the tub after quiet hours. Same goes for the washing machine/dryer, which are also outdated and incredibly loud. The room we rented definitely had an old-musty smell to it, despite the cleaning staff having just been in there prior to us having access. (See above problems with cleanliness in the room (Dan neglected to address these issues when we were there during our stay). Be mindful of what you are booking if you ever decide to stay at this property as you could easily be misled into booking something that isn't what it seems. Pictures of our unit were manipulated to seem larger and nicer than what they actually were (photographer did a great job...the only person that was there that actually did their job well). If I could rate this property lower, I would given the price you have to pay to stay here for outdated furnishings, appliances, and decor that doesn't make any sense at all. Please look into other properties as there are a TON of options in the village that are closer, cleaner, and have much friendlier and helpful staff.

BEWARE OF SCAMMING!!!! UNRELIABLE HOSTS THAT CANCEL ON YOU LAST MINUTE AND GIVE AWAY YOUR LISTING…read moreFOR A HIGHER PRICE!!!!! This host cancelled my listing several times to then GIVE AWAY my listing to someone else at a higher price 2 weeks before my vacation that I paid for in full 3 months in advance!! I have several holds on my card now for up to $6,000 because of them!! They scammed me and put me in a really bad position!! They DID NOT honor my reservation which is a HORRIBLE business practice. Now I have to scramble and find a place 2 weeks out and they have no remorse. I called Airbnb and they told me the host has VIOLATIONS. PLEASE BEWARE!

Cancelled my Airbnb because they wanted $1,000 per night instead of the price I paid when I booked…read more This is a greedy company that doesn't care about their guests. Do not stay with them.

Booked a lodge some time ago with a group of friends and paid a deposit of about $800…read more There was a mud slide on the highway which prevented us from driving to Whistler. The owner refused to give us a refund even though the sea-to-sky highway from Vancouver to Whistler was closed. The owner also refused to allow us to change the date of our accommodation as it was purportedly not provided for in the contract. The owner suggested that we take the alternate route from Vancouver to Whistler which would've been a 7-8 hour commute (assuming no traffic) as opposed to a 1.5 hour commute. The owner was not accommodating or sympathetic at all given the uncontrollable circumstances. We really wanted to go to Whistler but it felt like the owner wanted to take advantage of the situation. We ended up losing our deposit. I would not suggest booking through them. You could find better and more honest accommodations elsewhere.

From the owner: Luxury condo accommodation in Whistler, BC, Canada is the starting point of any great vacation or…read morebusiness trip. Located at the center of Whistler Canada Village in beautiful, world-famous Whistler Resort, our condo properties are luxuriously appointed, intimate lodge suites where enjoying life is your only obligation! Step outside your door, and you are at the heart of Whistler Village. Steps to the lifts swiftly transport you up into the upper alpine of the mountains for the ultimate in skiing, snowboarding, dining and sightseeing adventure.

I stayed at one of this company's units (#65) in glacier's reach with my boyfriend for a couple…read moredays recently, booked over their internet site. We both agreed that it was the best. whistler. vacation. evar. This one hit all the buttons: -fantastic suite: 2-story condo with everything you could possibly need - very competitive spring rate, at about $140 per night before taxes, etc. - free wireless internet - private hot tub: it was as private as private can be, clean, and hot the few cons: -no blender in the otherwise well stocked kitchen. we probably wouldn't have noticed if we weren't looking to use one - they tack on a $50 cleaning fee for stays of less than 8 days. really, charging extra for cleaning? who does that? - the internet was glitchy, needing a re-start on the first day and not connecting at all on the second. - they said they would email a feedback form right after our stay, which ended 3 days ago... so far, no email. When we arrived at whistler, we tried and succeeded at checking into the condo a couple hours early at 2pm. We surveyed (read: ran around gleefully like we were 3 year olds) the full kitchen with dishwasher and living room with deck on the main floor, then went upstairs to see the bathroom with jacuzzi tub, and the extremely comfy queen bed in the bedroom, and the deck off said bedroom with the hot tub. There was even a washer & dryer in a closet outside the bedroom, so we didn't have to pack dirty clothes on the way home. Overall I'd say the cons didn't detract enough from the pros to go for less than 5 stars, although I would consider .5 or even a whole star deduction for that $50 cleaning fee; I just find it such a sneaky way to get more cash out of visitors who aren't staying as long as others. But the rates are so good for what you're getting, I think I'd stay here again anyways.

This place is old and tired. We left 2 days early it was soooo bad! We went in September, and had…read moreto endure constant construction on the exterior...great but the interior is what REALLY needs upgrading! These units are old and dirty....not worthy of occupancy. During our stay we had to stay in our unit for a full day because the elevators were out....we are handicapped. We were NEVER informed that there was construction going on or that basic amenities (like an elevator from the third floor) would be out of service. When we notified management of our issues, they basically said TOO BAD!!!! I would never stay here again and caution you to the non-existence of customer service! The construction was bad, but so is the road noise...right on a busy road. This organization is not at all interested in the comfort of their guests. They are so oblivious to making amends for a terrible experience. TAKE NOTICE AND AVOID!

We had our entire family spring break ski-trip recently in Whistler. There were 13 of us ranging…read morefrom 18mos to 70years. The house was wonderful (Snowridge Chalet 7) and the concierge services were outstanding! They arranged/coordinated Black Tie ski rental services, baby furniture/toys/jogging stroller, the delivery and pickup of a rental car, the private bus transport to and from Vancouver and finally (maybe most important) private chef dining services. I have dealt with many companies that have promised "Premier" or "Premium" services, but never have my expectations been exceeded to this level. I cannot recommend Lance and Maria. They were there in anticipation of our needs and not just reacting to our extra requests. I am only sorry that Yelp limits me to 5-stars!!!

From the owner: Premium Whistler – Luxury Vacation Rentals & Property Management…read more Premium Whistler specializes in managing high-end luxury homes, chalets, and estates in Whistler. As a trusted local expert, we provide exceptional vacation experiences for families and groups, offering personalized service and seamless stays in Whistler’s most exclusive properties. Our handpicked collection includes ski-in/ski-out chalets, private estates, and luxury townhomes, catering to discerning travelers who seek comfort, privacy, and world-class amenities. For homeowners, we provide comprehensive property management, ensuring hassle-free care and maximized rental potential. Discover Whistler’s finest stays with Premium Whistler – where luxury meets service.

If you plan to have an enjoyable relaxing vacation STAY AWAY from this business and their…read moreproperties. I recently traveled with friends to Whistler for a ski vacation and stayed at one of their properties. The property was nice and enjoyable until we were told the garage door was left open "all day" freezing pipes of the fire suppression system. There were people in the home until 11 and others returned just before 3pm from skiing. We were told over the phone that there was no damages and there will be no charges. After we return home they are attempting to charge us. They created an unnecessary fire hazard by placing space heaters in the garage and tripped a breaker. Their remedy for too much amperage on the outlet was to run a space heater off of an extension cord. The driveway was not shoveled or maintained as it was supposed to be making it difficult to access the property. If you enjoy relaxing while on vacation, I highly recommend finding another place to do business. I'd love to share the full experience with anyone who is thinking about booking a stay with Harmony whistler. They have gone out of their way to lie and I personally plan to go out of my way to ensure others do not book with them. Since the booking was not in my name they will say "we have no record of your stay" as a response. I look forward to a response from the business to address this publicly and in text.

AVOID! Unless you want to show up to a unit that does not get snowplowed, and get billed for…read more maintenance issues yiu don't cause. You also may encounter a unit with visible fire life safety code violations, and a non-functional sprinkler system. There are plenty of vacation rentals in Whistler. Avoid this one unless you want to be taken advantage of for maintenance issues you don't cause.

I wanted to celebrate my 50th birthday with some snowboarding at Whistler. I was very particular…read moreabout what I wanted, a ski-in-ski-out condo, close to a village with a hot tub. Aloha Whistler delivered. Pictures and descriptions online always leave me with a little doubt. And properties are rarely as good in real life as they are online (like any of us). But in this case the place we rented at Cedar Hollow was exactly as advertised and then some. They were extremely responsive, answered every one of my countless annoying questions with grace ("where should I get a massage? How far is the trail from the house? Can I get groceries delivered*?, Can we get in early?" etc). The service was fantastic and I would absolutely rent through them again. Then even left a bottle of wine and birthday card for me when we arrived. I would highly recommend them. *For grocery delivery, check out Nesters Market and ask for Gerry!

From the very first email inquiry up until we left the unit we rented through Aloha Whistler, our…read moreexperience was top notch. Every woman I corresponded with, either by email or on the phone, was kind and responsive. When we needed something, they were there for us, even going so far as to bring a new BBQ when ours wasn't working and their maintenance man (who came pronto) was not able to repair it. Their recommendations were spot on. But, mostly it was their stellar attitudes and desire for our family to have a wonderful Whistler experience that makes them stand out.

Kydu has been fantastic on every level, whether it was deep cleaning our property, receiving…read moredeliveries or organizing other services for us. Always prompt in responding to requests and able to be flexible with changing timelines Kydu Property Services has been a huge stress reliever during difficult times. I highly recommend this business.

KYDU cleaning and property management is the best in Whistler! As a property owner our top priority…read moreis to make sure our place is clean and available issues arise. KYDU goes above and beyond and takes care of all the details and ensures everything is perfect. Especially if you run a higher end rental unit or house. I am grateful that I found KYDU and also highly recommend.