This hotel disappointed on every front…read more Prior to our visit, I called on three occasions, trying to get information about guides and experiences. I spoke to two different concierges (whoever answered the mainline each time I called claimed to be one). I was shocked to find the concierges spoke down to me, failed to listen to me when I was asking for information - substituting instead their assumptions of what they thought I was going to ask for, and insultingly tried to explain to me how websites and phones worked. In addition, they appeared to lack any independent knowledge about who to contact for what. Instead, they would refer me to Google. Had Google answered my questions, I would not have had to call the concierges in the first place. Twenty-four hours before we were to arrive, we learned we could not travel to Canada because our 4.5 month old puppy would not be allowed back into the US until she was 6 months old. I tried to find puppy care on this short notice, but could not. I immediately called bookings.com for help, and they said they were happy to refund me, but Pan Pacific had to approved it before they could do so. Bookings.com wrote and asked for the refund the day before we were to arrive. In addition, I personally called and emailed Pan Pacific that afternoon and again the following morning, asking to cancel with a refund or reschedule for July or August when our pup would meet the US's 6month age requirement. The following day, I received an email from Pan Pacific refusing to refund my prepayment - even though we would not be able to come. They also falsely characterized my request as a same day cancellation. This is not some small B&B or family-owned hotel that may not be able to handle cancellations or for whom a cancellation of a three-night stay in their cheapest room class could have serious financial consequences. The Pan Pacific Hotels Group has a multitude of hotels in at least thirteen countries and advertise on their website that there are more coming soon. I can't think of a single reason why they wouldn't just let me postpone my reservation to later in the summer if they couldn't afford to simply cancel and refund my $700US and change (the total cost of all three nights). Also frustratingly, after refusing to refund my money for a room I couldn't use, they said they would provide me the "courtesy" of adding my family members' names to the reservation. My reservation was for myself, my 12 year-old, and our puppy - all of which was disclosed to them upon reserving the room. Clearly putting the room in my child's or puppy's name accomplishes nothing. And since I paid for the room, shouldn't they be required to let my designee stay in it? Is that really a courtesy? In my opinion, their "courtesy" was a meaningless, valueless platitude that felt, and was intended to feel, dismissive and rude. I truly miss the days of customers being valued and treated with a modicum of respect - or, at the very least, treated with the intention of creating customer goodwill and /or trying to obtain repeat business. Pan Pacific Whistler Village Centre really appears not to care at all about their customer experience. And if that's true, wouldn't it be far better to stay at - and support - a hotel that does?

We have stayed here many times but this time decided to splurge on a Penthouse room and got the…read moreTantalus room - one of four rooms on the top floor . This suite is near 1700 sq ft, has a full kitchen, living room with soaring ceilings and dining area, a master bedroom with fireplace, large built in closet and en suite bathroom, a king bedroom, queen bedroom with en suite and half bath. It also has four balconies - one off each of the bedrooms and large one off the living room with spectacular views of the village and mountains. The beds were amazingly comfortable, room was cleaned early each day and had everything we needed from espresso machine, coffee machine, washer and dryer , large double fridge, great bathroom amenities. Loved the experience but a few things were lacking - no wall decor - walls looked freshly painted but were completely blank, master bathroom was tiny, but bedroom was huge with lots of wasted space - for example the fireplace was nice but there was no seating area just an otter-man with bedding , and two bathrooms were off the queen bedroom but none near the king bedroom !! Washer dryer was a great addition until we realized it only used boiling hot water even on a cold cycle and we had to request that the fire place and safe be repaired. That said it is a great location, comes with daily breakfast, the balconies are worth every penny and it's very clean and comfortable!

We came here for drinks at the bar. They were good. We were served by Blair . She gave us…read moreoutstanding service . She's personable and gave us some good recommendations.

Fairmont Whistler has amazing location and surrounded by beautiful mountains. Upon arrival there…read morewas a huge line at the checkout, however it was going pretty fast. We had few issues with the room upon check-in so we had to go up and down but then it got solved and we got good room. We got a nice complementary chocolate plate from the hotel for our 6th wedding anniversary. Parking was inside the garage and it was for additional cost $40 CAD which is very pricey. We heard that hotel has a free shuttle service to town, as well as drop off with a private car (first come first serve). We didn't used it because we wanted to walk since weather was so nice, maybe next time. Hotel has a few restaurants and cafes. We enjoyed nice lunch at Portobello, I highly recommend their cuban sandwich and Belgium hot chocolate. Breakfast place The Wildflower was very crowded and service was very bad. Most of the people take buffet and if you want to take a la carte you will wait even longer for the food. However, egg Benedict was excellent and cappuccino and latte is speciality coffee and cost extra but it's worth it. We reserved the Wildflower for anniversary dinner. The ambience doesn't feel like in an upscale restaurant, maybe because we used to this as a breakfast place... Food was good my husband took lamb loin, I took elk tar tar that was divine, clam chowder was good as well. But we didn't felt romantic atmosphere, the place was very casual and we felt like we were overdressed. Service was better than service at breakfast. Room was very spacious, we got higher floor with a village view. Hotel was fully booked because it was last day for sky gondola for blackcomb mountain. Pool and spa felt overpacked! There were sooo many kids and few hot tubs were out of service. Overall we enjoyed our stay, however we felt it was bit overpriced. We loved the hotel, the location but service was lacking maybe because of the high demand.

What a perfect and a beautiful getaway! Love the location, room, free wine tasting, free s'mores,…read morefree hot chocolate, the breakfast buffet, in room dining service was top notch, amazing view from the room! We loved every second of our anniversary celebration. They gave us coupon for free drinks as well which was great. The spa was beautiful and exquisite. Shuttle service to the village is convenient. The only thing I wish was that they mentioned beforehand that valet parking overnight costs 58 CAD which is pretty pricey to not disclose upfront(on our Amex UI). The in room dining service was amazing. My Bolognese pasta was perfectly cooked and husband's Malay curry was great too!

Love Four Seasons resort, came here for a work event, this place was gorgeous and the staff were…read moreall really friendly and helpful. This resort was beautiful and the walk to the village area to go shopping was magical. The greenery was unbelievable. The restrooms are super clean and well maintained. They have a lululemon store, which the logo is on the lulu clothes. Which I was super happy about. I bought two jackets there. I love Whistler and this was my first time into Canada and I have to say I have had the best experience. Hopefully i can make it back to whistler. The drive from the airport to Whistler was two hours long. The most fantastic drive as long as you rent a private vehicle. I would definitely recommend Four Seasons.

I think that this hotel was decent because it was peaceful except when the fire alarm went off at…read more10:30 AM on Christmas day 2025 and the elevators wouldn't work meaning that I had to walk down multiple flights of stairs and find my way around for a couple of minutes to reach the lobby. I slept for many hours on all nights without waking up in the middle of the night at all in the three nights we stayed here. It was peaceful with forest views, but the view was just of trees. An amazing bonus is that this hotel includes a kitchenette, despite there being a breakfast buffet that was quite expensive, but decently good despite being a little bit more busy than I would've liked. A grocery store is not too far, so you will be able to have breakfast straight in your hotel room. Also, there was both a bath and a shower. There was a kids game room, and a alley with stores. I would recommend this hotel because of the amenities and features of the room, but this hotel was quite busy during ski season. The stay was one of the most peaceful yet at a hotel.

Conveniently located on the north side of DFW airport. It has all the amenities including an…read moreoutdoor pool and gym. There is a M lounge for Bonvoy platinum members which is great. This is our go to when we are visiting our office in Coppell.

Nice hotel. Good location in the village…read more The suite was well stocked with kitchen items. The fold out sofa couch is quite uncomfortable, not sure how that could be improved. Pool and spa areas are nice. Thankful there were 3 hot tubs (1 out of order) since they were always full. They have a super small coffee counter in the lobby open minimal hours. A real cafe / bar with food and seating would be nice. There is a club on the ground floor that we could hear at night even on the 6th floor.

I'm honestly pretty disappointed with my stay. Housekeeping was very poor--our dirty towels were…read moretaken and then just left on our bed, and the room wasn't properly cleaned at all. To make things worse, they didn't even collect the rest of the used towels. On top of that, the TV in our room was glitching so badly that it was basically unusable, which made it hard to relax after a long day. Overall, the experience didn't meet expectations, especially for a hotel at this level. I hope they improve their housekeeping standards and fix the in-room tech issues.

(Kari's Rating 8.75/10)…read more Came to the bar with a group of six, gut seated relatively quickly and we've ordered a first round of drinks and wings for $.80. We ended up putting in two more orders of the wings because they were absolutely delicious, followed by the sweet potato fries, the mozzarella sticks and a chicken sandwich to go. All the food was pretty standard, relatively cheap compared to the area we were in, but they do not do to go orders so we had to flip everything into to go containers, which was fine. Staff was very friendly would come back again if I was in the area!

Great hotel in an amazing location. The room was clean, very spacious and came with kitchenette…read more(microwave, fridge, plates & utensils). The location is superb. Steps away from supermarket, restaurants and coffee shops. The room also came with 4 robes (2 adults & 2 kids)!

Booked the night before, used Expedia. I have VIP and was given an upgrade and bottle of wine…read more The hotel is located in the village near lots of shops and restaurants. The pool and hot tub was small but good enough. Parking is $24 a night or walk about 5 minute in public lot for $10. Room was clean and well equipped. Has stove, microwave, fridge and basic kitchen tools. Staff were very nice and helpful. Check out was fast and easy. Overall, I enjoyed our one night stay. I would stay here again.

Comfortable room overlooking the pool and park. Central but quiet location. Nice outdoor pool (if a…read morelittle small). Afternoon candy!

We stayed at Nita Lake Lodge for 2 nights and 3 days and had an absolutely wonderful experience…read more The service was exceptional from start to finish--warm, attentive, and genuinely welcoming. Every staff member made us feel so well taken care of. The food was phenomenal. Every meal was beautifully prepared, full of flavor, and clearly made with care. Dining there was a highlight of the stay. Overall, Nita Lake Lodge is a peaceful, luxurious retreat with outstanding service and incredible food. I would highly recommend it and would love to return.

I drove a long distance to stay at Nita Lake Lodge, only to be unable to check in. The hotel…read morerequires a specific type of credit card for the incidental hold. Although I had the funds to pay, I did not have the exact payment method required for the security deposit, so I never occupied the room. What disappointed me most was being charged the full amount for the entire three-night stay despite never checking in. I then had to find and pay for last-minute accommodations elsewhere. The staff were courteous, but the management offered no flexibility or goodwill refund. If you're booking here, make sure you fully understand both the credit card requirements for check-in and the non-refundable booking policy before you arrive.

We only stayed for the night but will come back again. Prices are reasonable. Fun activities every…read morenight. We were fortunate enough to stay on a Saturday night when they were offering their complimentary learn to make cocktail experience. Our bartender that evening was Francois Xavier. Made our experience super fun. We had such a great evening. Hotel and amenities very clean.

Spent a couple of nights here while visiting Whistler this summer and definitely enjoyed our visit…read more The rooms and facilities were very good. My family especially enjoyed the pool and bar service.

Delicious fuel before hitting the slopes :) the avo eggs benny has been on repeat w a dirty chai…read more Try the dirty chai w a pump of chocolate :) it's quite delicious. Also the staff is so nice!

(Did not stay at the hotel, just went to restaurant)…read more Not a great experience. Came on a Sunday morning with a reservation of 14 people. No one else in the restaurant. You pay at the cashier and they ask for tip before you get your food/see their customer service. Some of the meals took over a half hour to get, if you even got your food. There doesn't seem to be an actual kitchen more just heating food up. The bacon was horrible, looked like microwavable bacon. I had the waffles and the fruit was still half frozen and wasn't real whipping cream. The waffles were not fresh and were crispy. Even though you pay before meaning they have a record of what we ordered they had to come back twice to ask who's missing their meals - it was half the table. They did apologize and offer refunds and that was still a hassle. When we left all other restaurants in the village were packed and this was still empty.