I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This is a great neighborhood hardware store. It is truly amazing how much "stuff" they were able to…read morepack into it. In all the years that I have been their customer, I can count on one hand the number of times that they did not have what I was looking for. And their prices are surprisingly reasonable. Who needs Home Depot when you have a store like this right in town? Support your local business!!

Always well stocked and friendly. Hope they stay in business for a very long time. Look forward to…read morereturning soon.

OMG!! What a great hardware store!! It reminds me of the former Ludewig's in Teaneck or one of…read morethose wonderful neighborhood hardware stores that you just read about or see in the movies. The salesperson at G&S Hardware knew EXACTLY what I needed and was so professional and knowledgeable. Now, I don't know the difference between a screw, nut or bolt. So, I was at the mercy of anyone who did. But, I took the remaining "sister" of whatever (nut, bolt, screw) with me to show the person at the hardware store what I needed. I had gone to Home Depot in Hackensack (because I "thought" it would have this missing unique screw, bolt or whatever (from a pair) for some equipment. When I was directed to the "Hardware" aisle, the salesperson didn't know what the heck I was talking about. I showed him the other piece and he galumped to some generic machine screws and handed them to me. I paid for them but I wanted the exact mate of the hardware that was missing. It didn't match the remaining hardware and I was not satisfied (even for this seemingly small item) So, I drove to G&S Hardware on Hudson Street in Hackensack. Rich was the salesperson (more like a connoisseur) and immediately knew what the missing hardware was and went to a small bin to get one for me. It cost me three times less than what I paid for at Home Depot. He told me it was a "T-nut". Now, I have two identical T-nuts for the equipment. Home Depot could not have cared less and didn't know what I wanted. G&S (Rich) did. In this case, it wasn't about the cheap prices at Home Depot, it was the lack of knowledge (and caring) in the Home Depot staff. If you want a knowledgeable and personal experience at a GREAT hardware store, go to G&S Hardware, PERIOD!!

You don't go here for large scale lumber or other major amounts of construction supplies - you go…read morehere for decent prices on pretty much anything you'd need for your home in terms of hardware / plumbing. More importantly, you go here for honest, expert advice. Friendly, knowledgeable staff won't try to upsell you, but will do their best to find exactly what you need. Also have a great selection of flowers and shrubs for sale outside during the warmer months. Highly recommended, honest, neighborhood shop - what you don't get at a big box store.

The most amazing hardware store in the entire area, awesome prices! customer service is the main…read morereason I always comeback.....surprisingly they have "everything​" you need. Opens every day of the week.

PROS: The guy in the store is very nice and his selection is organized while the store itself is…read moreclean. Good size parking lot next to his place as well. prices are all competitive which makes this place a good go-to for basic needs CONS: The selection size is not as big as other hardware stores; Ace, true value, and obviously big box stores like Home depot OVERALL: If you're looking for a simple hardware store this is the place to come to. I don't expect them to be as big as the Home Depot, but for basic needs they're good

Professional, enthusiastic, honest and reliable .It is worthy to be trusted and will help and…read moreexplain any of your questions and problems and the price is right.

I totally forgot Boulevard Hardware was still around. I had to get keys made and pick up a few…read moreitems, I left the key with the sales associate up front, went picked up my items and returned to find the keys done. Total time was approximately 4 minutes in/out. Knowledgeable staff. Personable. Will definitely return. Pricing, amazing. Thanks guys.

Needed a few small things to pick up. This place was super helpful in guiding me where my items…read morewere located. Store was clean and very well organized. Will definitely be back in the future when needed!

I really appreciate all the workers in this store! Whatever I need, they give me. Whether you…read moreneed a drill bit, wall anchors, a combination lock for the local pool, they have it! I recently wanted to do a little home improvement of my own and went in with measurements for custom closet shelves. Marvin was so helpful and guided me on the most efficient way to order the lumber for my project. He even cut the wood and had it delivered! The best!! A real neighborhood gem, in a big city!

Love Sugar Hill Hardware- they always have what I need and everyone who works there is friendly and…read moreknowledgeable. Always my first stop over a big box store!

Just the best. Staff are above and beyond helpful and prices are very reasonable. Somehow this…read moresmall shop has everything you need. I have never completed a home project without a visit here and I walk out with the tools I need and tips and pointers you can't get anywhere else.

Godwin Tool - here's your chance to step up and actually stock product! Your walls and shelves no…read morelonger need to be left half empty! Here's the opportunity you've wished for for 20 years! Time to get excited and treat any customer that comes in like an old fiend and not some rookie with a dumb question! Sears is closing! Good news for you, try and make the best of it. We love shopping local but sometimes you and you staff make it so difficult. On April 23rd a NATIONAL COMPETITOR will be leaving our little 1-1/2 square mile market and you will have no excuses not to turn back into the store you were once and can be again. I wish you well and hope you succeed as a 3rd generation MPer who used to run through the extremely sharp and dangerous basement of Peter Baker Hardware like a wild indian as a kid.

The service is attentive. They have a good selection on items. The prices are moderate. The store…read moreis need and valuable for the community.

I've been going here for 15 years and the place was always helpful and friendly. Recently things…read morehave changed. The people working here are outright hostile. Begrudging service. *Horrible*