I requested a service and they booked me for an appointment in two weeks, with the time for the…read moreappointment TBA. They never called, and when I called them the day of the appointment to confirm the time, it was obvious that I was not even on the schedule - and asked me to move the appointment for two additional weeks. Find other company that cares for their costumers.

My cable snapped on my garage door this morning. I called performance overhead door of franklin to…read moremake a appointment for the repair. When I called the owner of the company picked up, to my surpise , he said he could have a tech come out the same day and get the job done. My garage is now fixed, they where professional, knowledgeable, and best of all right in town.

I have summoned Larry Benedict to rescue my malfunctioning garage door on three occasions, and all…read morethree times he immediately responded to my cry for help, he appeared at my doorstep within hours the same day or early in the morning the next day, he fixed the problem with ease and expertise and good cheer, and he charged me so little that I dared not ask for a senior citizen discount. Today, the Labor Day holiday, he outdid himself. I summoned him yesterday, a Sunday. He still arrived at 9:30am today, Labor Day. In no time at all he removed my bad motor unit and installed a good one, all while engaging in lively conversation. Great guy, great service, and great prices.

Both our garage doors were running really rough lately and lubing them wasn't helping. Larry at…read moreNorwich Overhead Doors came on time and suggested what might be wrong, 2 options. He said he'd start with the first and then move on to the second, since they were probably the problem and were the least expensive options. He was right, and my doors are quieter than they have been in addition to closing well. The price was less than I'd expected and it only took him about 45 minutes to fix both doors. Very personable man and I loved that he didn't add other services just to raise the price.

Stay Away. Ken provided used door opener and used equipment. Pieces did not match and kept saying…read moreit was an upgrade which was false.

I want to start by saying that I'm not here to write negative thing about a business. I'm simply…read moresharing my honest experience to help others make informed decisions. I found this company here on yelp and was drawn in by all the positive reviews, believing it to be a reliable local person. Ken came to my home to provide a quote for my two-car garage. He is polite and very nice on the day of the quote. I did not get a second quote and went with him because my husband likes him. I confirmed the price via text message, along with the model number for the two-car garage. He answered me with "Correct". However, when installation day arrived, I was surprised to find out that the quoted price was actually for a one-car garage. I understand that miscommunications can happen, but it was disappointing to receive a different price on the day of installation, especially after having confirmed it in WRITING! Everything I said is the truth, I just don't feel the need to put up a screen shot of the text, you can use your own judgment. What made the situation frustrating was the lack of a genuine apology or acknowledgment of the mistake. If he had approached the situation explaining mis-read/ rushed reading the text message, I would understand. I urge anyone considering this company to be extremely diligent. Make sure to get all details and pricing in writing to avoid any confusion. It's unfortunate because I was drawn in by the positive reviews, but thankfully, I hadn't started the job yet.

Called for a repair. Made an appointment. Showed up 1 hour late with wrong part. Said he would be…read moreback in 1-1/2 hours. never shied back up and no return phone calls

Tyler installed a door, it broke then never heard from him again. Very disappointing. Tried calling…read morehim but no response. This has been months I've been waiting. My door is still not usable. I guess I have to move on and call someone else if I want it fixed. More money.

Thank you for the excellent service . From start to finish our experience started with a phone call…read moreto inquire about a Garage Door Replacement and all of our questions were answered to our satisfaction. This was followed up by an in person inspection by Mike P . of the property including photographs of the Home that were then used to show us what our home would look like with different style doors. The doors were ordered our deposit was made, and when the Door came in it was promptly installed By their technician who was also named Mike. Mike did a fantastic job ,he was professional conscientious & courteous ,Mike explained exactly what we could expect during the garage door installation. Thank you for taking such great care of our home. If you're looking for a Garage Door, definitely give Pezza Doors the opportunity to install your door.

Next day quality service by seasoned professionals.. needed a general tune-up and new outside…read morebox... excellent fast work.

My wire cables snapped off and I couldn't open the garage to get my car out…read more I called and someone was here within the hour. Very courteous, timely, cordial and fast worker. Amazing! The company texted me three times to say he's on his way, he'll be there shortly, and job is finished. Love the communication! 100% recommend Fagan Doors.

Overpaid for weather stripping and after a few months the weather stripping popped. They will not…read morestand behind their install. Clearly, they didn't use enough nails but now want to charge $300 for a service call + labor. Stay away!