Great service on customer care and responding tech. Completed repairs in less time I expected, and the service call was priced less than expected and quoted by other companies. Will call them again for service when needed! read more

I just had to say what a great response I had from Overhead Door. It was the most awesome experience with customer service that I've ever had! My garage door was broken and when I called they came over immediately. This all took place in 20 minutes! read more

After only having this door installed for less than 3 years I've had to call this company out for 3 occasions. It has continued to fail all due to faulty product. I call today for them to come out yet again for a faulty system that resulted in the door crashing down on my brand new car and I get Miranda on the phone... to say her customer service was awful isn't enough for justice. She was degrading, rude and down right nasty to not only myself but my husband also. When asking for her supervisor 3 separate times I get clicked onto hold and then finally picked back up to be told Kathy will be calling me. When questioned when as clearly the door can cause injury and is my only way in and out of the garage I'm told some time today.... Let's see if that's true. Thankfully my children weren't in the car but spending 5k+ on a door and 75k+ on a brand new car less than 6 months old and to have both be destroyed in less than pleased. read more

Had a new opener installed Tech I think his name was Dylan was very nice to deal with , picked up all the trash, was out pretty quick I wound recommend them to do work!! read more

eveything was very poor, every part of this experience including scheduling a repair. 4 calls 2 weeks later I still have no workingdoor. had to cancel root canal because they were so busy. imagine the joy of them shoing up at 316pm and not able to fix door no parts. on truck and work stops at 3? was promised immediate quote all parts are on truck same day service, didnt happen. never came back and when i called they said i asked for quote no one has to call you back for quote. yeah no read more

*****Five stars***** (and if I could award TEN stars, I would) to Overhead Door Co.! Very pleased with the incredible customer service and the friendly, knowledgeable, professional staff. Extra thanks to service coordinator Kathy (even laughing at my silly jokes on the phone) and to Dylan and Travis, installers of the garage door opener. They arrived early, finished up quickly and were super-efficient. Much appreciated, everyone! read more

From what I understand, this business is under new ownership. The new owner's name is Jeff, I believe. Nice fellow. Anyway, I called them to service the garage door opener that was in my house when I bought it. They sent a guy over, who "tried" to fix it, and for whatever reason, did or could not. So then he offered to sell me a "refurbished" unit instead of a new one at a discounted rate, with a one year warranty. I appreciate saving a few bucks, so I went for it. Skip ahead to two months later, and the unit won't work. The door opens but refuses to close. I call the guy that put it in to make good on that one year warranty, and his phone isn't working. I called, texted, and couldn't get in touch with him. Peeved, I called the company back and tried to track down the guy. He had been fired, apparently, and he'd been up to no good with other customers. Yikes. So, now I'm stuck with a machine that I don't know where it actually came from, it's broken, and I've already spent $$ to try and resolve the problem, and not really up for buying another new one. The following is why these folks get a 5 star rating from me. I called, and ended up speaking to someone in the Leominster office, and gave them all the history. I wasn't sure what, if anything, they could or would do, but I didn't know what else to try, so I talked to them and told them what happened. Someone called me later from the Worcester location called me and told me that they were going to take care of me, and send a tech out to my house and to fix the machine (which was probably stolen from them). Honestly - who does that??!?! Like nobody! I really appreciated that they cared THAT much about their relationship with me to go the extra five miles. Skip ahead, skip ahead - the machine is fixed, and a very wrong was turned into a very right. I'll happily refer and do business with them for years to come. This was exemplary treatment, in a situation that wasn't that great for them, and where they didn't HAVE to do anything for me. Thumbs way up. read more

Very satisfied with customer service ...especially Kathy in showroom and Darren in the field...They - as a team go above and beyond to help all customers and very knowledgeable in the business.....very satisfied and will highly recommend... read more

I was a little nervous to contact Overhead Doors after reading about "Irritable Bowl Syndrome Bob" butttt.... after purchasing my new home and seeing the previous owners had used them I was forced to give them a call. I was incredibly happy with the customer service I received from the new manager Matt. He was definitely not suffering from IBS. Through our conversation he told me he was new to the position so a few times he had to stop and look up the information I was looking for as he wanted to be 100% correct. I appreciated the fact that he was honest and took the time to make sure I was receiving the correct information. He was personable, professional, and offered me a quick resolution to the issue I was having. I am looking to replace both of my garage doors in the near future, and Overhead will be the company we call. Our broken door was repaired withing 72 hours from that first call with "Non irritable Matt" and the price was perfect. I did not spend much time with the service tech because he was fast and efficient, but the customer service is outstanding. I highly recommend Overhead Doors as their customer service and product is outstanding! read more

Need 2 ratings: 1 for the service call & 1 for the actual on-site service Service call: minus 5 On-site service: plus 5 Some gruff irritable guy took my call (who I will call, irritable bowel syndrome Bob) & we agreed to Thu, between 9-11AM and I would get a call when the serviceman was on his way. I think, that's a good customer oriented touch. A phone call prior to his arrival. The phone transaction was a bit rough, because he came across short, rude, and impatient to listen. It's Wed afternoon & someone from the main office said the serviceman left my house because no one was home. I was home & never heard the door. I call the office & was forced to talk to this same gruff irritable bowel syndrome Bob. When I said the appointment was Thu & I was supposed to get a heads up call, he had the gall to try to turn this misunderstood appointment back onto me. In other words, it would be my loss if I didn't take this Wed appointment while raising his voice at me. One: Irritable bowel Bob isn't good at his job because he got 2 different days & time frames mixed up. Two: Irritable bowel Bob guy has no interpersonal communication skills from taking a work order to following up and foremost listening to completion without being interrupted. Exceptions can be made if Irritable Bob was an affable orate Bob. Bottom line, he belongs off the phone & away from public access. He fails on competency & public appeal! The service guy was exceptional. He explained & showed me where to spray the silicone to reduce the noise level & keep the door in motion. He was exceptionally friendly, trustworthy & fun to talk with. 20 mins of service = .50 hrs of labor at $75 Posted to FB & they requested a private message. Sent them a private FB message but they NEVER replied. read more

I have not used Overhead Door because I was so turned off by the very rude man who answered the phone when I was transferred to the service department. He acted as if he did not want my business and was so nasty. I manage an apartment community so this company had the potential to make a great business relationship with me as I will inevitably need more work in the future. I ended the phone call without even setting something up because the person on the phone was such a turn off for the company. I would recommend having someone else answer you phone if you want to get business. read more

We had this company come out to repair our garage door just recently while we were away. After my son left them alone with the door to repair it, they told him/us we needed a new motor. When I called to ask why we needed a new motor, they told me it had fallen to the ground and shattered. When I questioned as to how that could have happened when our SUV was parked under it, their reasoning for the motor needing replacement changed. I opted to go to another local garage door repair company who replaced the motor for less money. read more

Fixed every problem I had but one. When I called and mentioned they had missed a repair item, they were there the very next day and fixed it free of charge. Great product, great repair work, and great customer service. read more