An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

Very helpful kind un intimidating. Easy process efficient!!…read moreChanged portfolio to this broker.

I spoke with Daniel back in feb of this year and finally got back in touch just barely and he made…read moreEVERYTHING EASY AND SMOOTH he was also able to help make the price lower then the expected amount so thank you Daniel for your help!!!! Also he went above n beyond to help with helping me save money

excellent service, very understanding in helping me sort through Farmers' different communications…read moreacross my different policies. Lucy really works to help me understand my coverage options, where I can save money. George takes care of the "what does this mean?" stuff and correcting changing an address or account stuff that Farmers systems could do better, but which George makes manageable. Highly recommend this agency. Dave Guevara

Lucy is amazing she really cares about what is best for her clients. She will work hard to get you…read morethe best coverage you can afford.

Great experience!! I need a Surety Bond for filing a Writ of Execution to collect on a judgment I…read morewas awarded. Jeremy was quick with the answers, processed, ask the right questions and I was able to pick up the bond within a few hours and take to Chandler Court House. Well Done!

You will not find a better customer service experience anywhere else…read more Both Taylor and the Office Manager Cindy were always quick to respond to any questions or needs that I had. They will be used again and I recommend them to any business in need of surety bonds!

Dave and Rhonda are absolutely great agents. Super responsive and great customer service!read more

My insurance guy! They are fantastic and honest. Recommend them to anyone what wants a good agency…read morerun by excellent folks! Brian is great.

Brian Johnson you are an all star. I saved around $8,000 a year on my commercial auto insurance by…read moreswitching to American Family Insurance but I believe it was all because of how much Brian went to bat for my company with American Family to get the best deal possible. If you want just a slightly above average, average or below average auto insurance agent, Brian is not the agent for you because Brian is exceptionally amazing at everything I ask him to do for me. I have and will continue to recommend Brian to everyone I know. I truly believe if it was not for how honest, passionate and integrity driven Brian is I would not of switched to American Family. Here is an example of why I trust Brian: When I submitted a request for him to also cover our Business Liability insurance and I did not tell him how much we currently pay. Instead of trying to cut corner to just get me the cheapest policy which would not have the amount of coverage we currently have, he was completely honest and actually told me I would be better off staying with my current Business Insurance carrier. I normally would never say to trust anyone who sales insurance because the agent is normally only about making themselves money but Brian is someone you can trust to be honest and to provide all options even if it means he will not benefit. Thank you very much Brian for being a person of integrity. In today's world it is indeed a rare trait.

Have been using them for about 2 years! They are always so nice and helpful. It's great because you…read moreget to see all of the price options from all of the insurance companies. From full coverage to basic liability! Would recommend to friends and family

Please be aware this is the most horrific insurance company I have ever had to deal with. The two…read moregirls that work here are so unprofessional they do not know what they are doing. Monica I believe her name is went out of her way to call and speak with someone about my policy who is not on my policy and they spoke about personal information of mine which I know is not OK, she then called the company who I got my policy with and stated information that was not correct and that she personally assumed never did she call me to justify what she thought. She Took it into her own hands to cancel my policy without ever speaking to me directly I soon lost out on $220 which I am OK with because I would never want to deal with this company ever they are such an inconvenience!!

Toney H. Jan W. and Sarah L have been wonderful insurance brokers for us over the last 7 years…read more Competitive rates and friendly service is what keeps us returning. A big thank you to Toney for working on our policies this season!

I have worked with. Veronica at Blue Lion Insurance in Chandler. I found her to be knowledgeable,…read moreefficient and so personable. She worked with me to find an improvement in the situation I described and felt successful in my search. I highly recommend her if you are looking for someone to help with insurance