I ordered a boxwood "Deck the Halls Tree"(deluxe) which is suppose to be 21 and 1/2 inches high. I was extremely disappointed when a 14 inch evergreen arrangement arrived with small red carnations on the front, and only 4 carnations on the back. The front has 3 shiny bulbs and 4 small ribbons, a bow on top and the back has none. In fact, no decorations except for the 4 flowers were in the back. There is no plastic insert in the container so water is leaking out of the container all over my table. On top of that, I called OWSVIUR Flowers after delivery and after stating that I did not get what I ordered, they hung up on me. I called right back, thinking we accidently got disconnected, and got an answering machine with a voice message in Spanish. This was an order through Teleflora, (which even though it is stated they can provide substitutions), I feel that if I order a boxwood tree, I expect a boxwood tree, not an evergreen arrangement. Substitutions to me would be the color or type of flowers and the decorations applied to the tree. There were evergreen arrangements I could have chosen, but I wanted a boxwood tree. Aside from that, OWSVIUR Flowers was not very professional and made a very skimpy and unskilled arrangement. I would not recommend them. In the end, Teleflora did offer to replace the boxwood arrangement and they will not be using OWSVIUR Flowers for that replacement. read more