I phoned this office today and was able to speak to a real person - not a computer - within…read moreminutes. Andrea listened to me explain my inquiry. She needed to check some facts before responding and quickly returned to the phone with the answer. I was told what documents I would need to bring into the office in order to obtain the document I needed. Once arriving at their office the wait time was under 10 minutes and the lady was very courteous. I was out of their office in under 20 minutes. How refreshing to go to a government agency and get this sort of action. I spent 44 minutes on hold waiting to simply ask a question of a Federal Agency prior to this experience and that agency needs some staff development given by the Robeson County Social Services Staff on how to manage and treat the Public! Thank you for your help today ladies and gentlemen!!