It's my opinion ABUSE, NEGLECT and GREED is company standard. My 80 year old dad was found by…read moreOxford aides in his bed with a broken hip on Nov 24, 2023. Oxford said no one reported a fall. My dad could not have gotten off the floor with the severity of his broken hip, age and advanced Alzheimer's condition. Dad's broken hip required metal rods and screws to repair. Oxford investigated but no one admits to a fall. The aide not only covered up the fall, she picked my dad up off the floor and put him back into his bed for the next shift to find him. She knowingly put a broken man back in his bed to lay there in pain and agony for over 5 hours before the next shift discovered he was hurt. My dad told another aide that he was pushed, yet she didn't even report that he said so. All employees involved are still employed at Oxford. I told the care director November 27th that I cannot and will not bring my dad back because trust has been broken. I tired to get my dad's $4550.00 dollars back for December rent. They refuse to refund his money because they want a 30 day notice when moving out. I didn't know 30 days ago that they were going to abuse and neglect my dad. I would be part of his abuse and neglect if I allowed him back to Oxford when their "investigation" resulted in no one losing their job and no one taking responsibility. To be clear, the problem isn't that my dad experienced a fall. The problem is the lies and cover up from people that need to be trusted. Then the greed of taking the victims money when he needs it for his current situation that they caused. I have about 50 other problems with the care they provided my dad. Feel free to call if you need help deciding to pass on this place 918-269-6979

My friend had been in an accident and went there after she was done at the hospital to convalesce…read more The service there wasn't bad, but they were supposed to arrange for a walker and home health and so only before she left . She stayed at my house for weeks and still no walker, no home health or anything. I called daily for a while, but they never followed through. If I hadn't already owned a wheelchair she wouldn't have gotten by!

The Highlands is a great long term/rehab care facility in Owasso. When my elderly mother was no…read morelonger able to live at home, we settled on The Highlands as a care facility. Overall, the staff are great. As with any business, you have your subpars and your superstars. Based on my experience, Highlands has far more superstars. Some things to note, from my personal experience are listed below. And keep in mind, these aren't dings against The Highlands. Just observations. One thing you need to understand... you are a key component in your loved ones' experiences at The Highlands, just as with any other business. Also, it must be noted that this review is based on the presence of heightened quarantine measures due to the Covid situation. In any ordinary situation, I feel most of these would not have been an issue, as visitation would have been unrestrained and frequent. As it was, I was not able to visit my mother during her entire two month stay, other than to stand outside her window and talk on the phone. It was literally making the best of a bad situation, and I don't fault The Highlands for that. They were/are under strict guidelines that they have to follow. Onboarding/orientation. I think there is a lot of room for improvement in this area. Mom didn't really get any type of orientation/welcoming activity, so she didn't really know what to expect. There was a lot of her telling me what was wrong, and me having to relay that to the social worker, which is never a good process. The facility itself is beautiful, well maintained and clean. Spacious hallways and large rooms make the facility much more attractive. The staff, as mentioned above contains some real stars. Mom repeatedly praised Melinda as a great caregiver. One issue that seemed to be pervasive was the lack of follow through on requests. I had a couple of discussions with the administrator about this, and she readily acknowledged that it's a perpetual training issue. As with any for-profit business, there's never enough people for all the work, and that leads to things getting forgotten. But, at the end of the day, when you have someone who is largely dependent on others for their care, you just can't 'drop the ball' and forget to follow through. The food quality was also very cyclical. A lot of times, meals were incomplete, lukewarm or cold, or just not good. What we didn't know was the resident has the option to request something else if that meal misses the mark. Again, back to the onboarding and setting expectations. When mom passed, the staff were all so great, caring and considerate of our needs. I can't thank them enough. With nursing homes, it seems all you ever hear is the bad stuff, so I'm taking the opportunity to share the good stuff as well.

If you have loved one's Do. Not. Step. Foot. In this place. They would rather eat snacks and stay…read moreon their phones. The quality of the rooms are terrible, the staff suck and hardly do their jobs. They don't communicate with one another. EVER. They don't know how to simply even clean up a water spill in the hallway that could lead to injuries.

Service has been fantastic. The ladies are professional, caring, and precise. Highly recommend this…read morecompany!!!

Wonderful company to work for, would highly recommend this place for anyone looking for care for…read moretheir loved ones in the comfort of their own home.

Everyone has been very kind to my mother in law even while she's not been the easiest Alzheimer's…read morepatient. Don't judge the building by the care they give. It's an old building and could use some updates but the staff is what is important.