I would be really careful as to how you fill out paperwork with this organization!! Read!!…read moreWhen my husband was referred to this organization and I completed paperwork, although it was the VA that called.... they told me to check the box for Medicare. Low and behold, now I am being charged and have to pay back for this service when VA had been carrying for him with his lung cancer. I did what they told me, not ever going thru this before. Now they (medicare) wants me to pay entire bill!!

It's been a year and a half since my dad passed away. I would strongly recommend this company in…read moreparticular and hospice in general. The timely Information they provided me and my family was priceless. If it were not for their knowledge, availability and empathy, we might not have been there when my father left this world. They followed up every month for an entire year with encouraging letters and pamphlets. If you require ongoing help with your grief they are available. I feel, with their help, my family and I were truly able to honor my father his last few weeks on earth.

my mother was on hospice care for over a year. The Season's staff are the best in the business. I…read morehighly recommend them to anyone going into hospice. They were wonderful with my mother. Nick and Julie are angels. All of the staff that worked with mom were absolutely the best. it's wonderful how the staff would come in and play games with mom, dance with her, do her nails, sing karaoke and lots of other activities! They give serious quality of care and I again, highly recommend them. God bless them all!

***Update*** my dad passed the following day. It was very peaceful and with mmj tincture for…read morecomfort...As he wished. And there were NO narcotics in his system. Wow so quick to dope up their patients. Terrible company. They take forever to call you back. They are sweet as pie when you finally nail someone down. I guess they aren't used to people giving a crap about their dying family member. The two bath aids are great and the chaplain is a wonderful man. The rest are just so quick to pound down the morphine. My dad is laying here NOT in pain and he doesn't have anxiety. Yet they are pushing morophine. It makes zero sense. I ordered them, (yes ordered because I feel THAT strongly about it) to NOT give him morophine. Looks like my opinion doesn't even matter. These people do what they want and it is NOT in the patients best interest. 0/10 would never recommend this company. Boasting about 140+ patients. Shame on you!

Wonderful agency! Very professional. You can tell they truly care about their clients. Would highly…read morerecommend.

I want preface this with this is not a complaint about the nurses, save for Misty (more on that…read morelater), because they were great! Especially Mandy (who left to free up time for grand babies) and Charlotte! The way those two care about and advocate for their patients is unmatched! Thank you, ladies! Let's talk management. In my experience, that's typically where problems start before they roll downhill. SCHEDULING: You might see the same couple nurses quite often, but not always. They'll just up and spring a new one on you. From what I understand, the vast majority of their patients have some sort of ongoing wound issue, whether wound vac related or otherwise. Wouldn't best practice be to keep the same eyes on those wounds week after week? Also, don't go having any sort of plans on the days they're coming. What's with not having some sort of set schedule? I can understand that this would be subject to change, but that's more understandable than always calling the evening before to set up a time. SUPPLY REQUISITION: I can understand that it takes time for insurance to be sorted out in the beginning. Providing necessary supplies, that nurses are asking their patients about at visits, seems pretty basic. Instead, they attempt to order supplies just to have them denied, even after your insurance is squared away. Solution? Attempt to order the supplies again... and again... without addressing the reason(s) for the denial. (I was actually able to confirm this with someone at their office.) The one time they offered to provide supplies they couldn't acquire, I was told, "We eat that cost." That's odd. I know how overhead works. Further, I have no sympathy for not addressing the denials mentioned above. Miss me with that. DOCUMENTATION: I can say for certain that at least on one occasion the nurse actually told me she was entering my blood sugar incorrectly to avoid calling my doctor. (It was 150ish that morning, entered as 130.) How often did that happen and I don't know about it? Does management care? Finally, MISTY: I didn't meet with a her but a few times, but my experience was certainly less than stellar. She comes across as what I call a "company man." Someone is more concerned about the company meeting it's goals rather than what's best for the patients. I actually have things to do during the day, so when I'm given a time window of half an hour, that's fine. Misty gave me an hour window, 10-11, but didn't arrive until 11:45. No acknowledgement or apology. The last time she was here she just seemed to be in a hurry to discharge me from services, yet just this past Friday, when I was in her schedule and she'd be doing just that, crickets. While I'm very grateful to have had their services for my wound vac, I'm over the DOCTOR ORDERED care I've received since the wound vac came off. I get the impression it's seen as an inconvenience rather than something Dr. Forbes deemed necessary. I sincerely worry about older patients who may not be able to advocate for themselves. The fact that this company is named Integrity, but lacks it is cause for concern. I understand they were acquired by another company, and maybe some of this lands at their feet, but definitely not all. So much of this is on a local level where public trust should be paramount.

I just want to point out to you, that your social worker Julie is an absolute angel. Her caring a…read moreconcern for my loved one was not forced, it was not fake, it was absolutely genuine and obviously so. It took me a couple of visits to decide on the nurse Jessica and how I felt but by the end of the second visit she too had my respect. It's for the rest of our experience I have mixed emotions but it's not due to any fault of theirs. Having been a healthcare worker myself it makes you more attentive to detail and more critical probably. But I did want to say that Julie is probably the best social worker I have ever worked with. You have a absolute gem in her. They saw us through until there was a solution and I think them.

Phoenix recently provided both hospice and private care for a loved one during the last few weeks…read moreof their life. We were very pleased all-around at their responsiveness and flexibility during this challenging period, as we faced fast-changing circumstances. The caregivers Phoenix sent varied in experience, but they all did their best and were kind and caring.

Had surgery at Cox, everything was fast paced. I am a person whom the surgery was done on wrong…read moreside. I would advise before you have surgery at this hospital take a magic marker & draw a picture on your body part stating which side & what is to be done. Draw an arrow to the spot. On the other side make a big NO! It's a big hospital I'm a little person - Springfield hospitals own all the lawyers - so I'm fucked for life.

From the owner: CoxHealth at Home. One place. One Team. One Solution…read more We put home care, hospice, palliative care, home infusion, nutrition therapy, home medical equipment and more, all under one roof. With one call, you'll have access to the largest and most comprehensive array of home health services and programs in the region

Staff was rude. An aid told me they have a huge turnover with nurses because they are rude to them.read more

The left hand doesnt know what the right hand is doing and when you call to inquire you get met…read morewith rudeness as if you are wrong for trying to follow up. Especially when you speak with Heather Pitmann. She may be a "Program Supervisor" but has absolutely no communication skills.

Absolutely the worst company ever!!! I would give 100 negative stars if I could. my grandmother WAS…read moreon Hospice for Congestive Heart Failure, causes swelling her feet swelled to the point of leaking fluid, they was contacted NUMEROUS times and never showed!! Division of aging showed up and called an ambulance for NEGLECT from Haven. they were suppose to come weekly never showed for over a month, she wasn't getting her meds on time going days in between new prescriptions, on her bad days they was called no one came, no one cared! if you love your family member DO NOT USE Haven!!!