We stayed at the Oxwich Bay Hotel in August 08: like others I had eaten there before (some years ago) but never stayed.
The weather was poor so the terrace and beach were therefore not inviting. The hotel has limited facilities for guests however - we were not made aware of any indoor guest facilities beyond our room, the restaurant and the 'bar'. What is called 'The bar' is a small area situated in the doorway to the café/restaurant that had just four chairs. The staff are happy to find guests a table in the restaurant if they don't want to sit outside, but no hotel lounge was available.
The hotel appears to cater extensively for weddings: a large marquee is set up in the grounds and a private garden is set aside for wedding parties. In the hotel are luxury rooms, £175 per night, which I was told were very pleasant.
The rooms we stayed in however were not: we stayed for just one night (out of the 4 we had booked) and ate just one meal.
The evening meal was reasonable but the service was haphazard: most of the staff were very pleasant but many seemed uninformed and largely unaware of normal restaurant service; others just seemed very tired. Despite being guests at the hotel we were told we had to book a table in advance - the Receptionist offered to do this for us but when we went to the restaurant no booking had been made. A table was found for us anyway (there were several empty ones actually). Our table had dirty crockery on it that had overflowed from an adjoining table - this was just moved back onto the table from which it had come and our meal was served to us while the table beside us remained stacked with dirty plates, cutlery and napkins: these were not cleared until we were on our dessert course. We ordered a bottle of wine to share between the two of us - when it arrived, 15 minutes later, it was accompanied by just one glass. We had to ask for a second glass, and then explain why we were asking: our waitress seemed to regard this as an unusual request!
Our accommodation was in the cottages owned by the hotel, just down the road from the main building, at £85 per night. The standard of decoration and repair was poor in the rooms we saw - particularly in the bathrooms: hotel staff admitted that the rooms were scheduled for renovation but this was not made clear at the time of booking and no reduction from the standard room rate was made. Just to illustrate the point: the bed in our room was broken - the divan base had collapsed at one end - but the bed was freshly made up nevertheless, presumably in the hope that we wouldn't notice. Staff responded quickly to our complaints and offered another room at a slightly reduced rate. This room was better in some respects but worse in others. Having spent the night in the room and the next day walking, we returned to our room to freshen up at 4:30pm, only to discover that the housekeeping staff had not yet cleaned the cottage (this took until 5pm). A family arrived at the cottage while we waited for our room to be ready, took one look at their rooms; declared them 'unfit for a dog to stay in' and refused to move in. We decided it was time to leave.
The hotel apologized and offered us a luxury room at no extra charge but for the following night, as one wasn't available that night. We declined and checked out.
Our experience of the hotel was very unsatisfactory. We will never go back.
I hope however that wedding parties, booked into the luxury rooms and perhaps blessed with good weather, would have a rather better time. read more