Booked the hotel room for 6 nights. Showed up to check in and was informed about the pet policy. Let them know i have a service dog. The woman was in agreeance about my service animal. This morning i received a phone call informing me that pets are not allowed and we needed to leave immediately. She also told us there was a sign stating no pets allowed. Was then told the woman was unsure if we would receive a refund due to us breaking the no pet policy. We went to check out and told her he is a service dog not a pet. read more

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Owner denied service to a service dog team, even called the local law enforcement after yelling and cussing the team to leave. Not only is this rude but against state and federal law. Cops, thankfully, did understand service dog law and refused to take actions. But as the owner of a public service business he (Mr. Patel) should know the law when it comes to what his patrons can and cannot do. I will not be staying at this facility! read more

Is it possible to give zero stars? Because if it was this place deserves it. They actually deserve negative starts. they require $150 deposit before you can even check in because, as the front clerk told me, their normal clientele walks off with the towels all the time. The first room they booked us in was already occupied and the front desk was not even aware of it. The second room was unoccupied but semi clean. The room smelled exceedingly musty, only one light worked but at least the sheets and bed was clean. Thought we'd tough it out it'd be okay. Boy were wrong. Guess we got in late we just went to bed. In the morning we found out that there was no hot waterand the room looked even worse in the daylight than it did the night before. See pictures. The next night, the tenants next to us proceeded to scream fight and yell all night long which could be heard through the paper thin walls. We immediately left the very next day. I would not recommend this place to my worst enemies. read more

OYO Hotel Kannapolis - I couldn't tell if this was crap, blood or food all over the walls. - Hotels Near Me - Kannapolis, North Carolina

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Trash in every sense of the word. I booked a reservation here weeks ago so I could stay over the night of the Coca Cola 600. I got into town the day of the race and went into the office to check in and get my key. The manager, a real loser, said that my reservation had been canceled because I "didn't pay enough money", aka, i booked it early for a low price and they cancelled it in hopes of gouging me because they knew I was desperate. I asked "what the hell is that supposed to mean?" and the owner just kept repeating himself. I said "no wonder this dump has such shitty reviews online. F you guys" and left. I walked up the street to Comfort Inn & Sweets on the same street and they told me that i was the third person TODAY that came to them reporting the same issue with OYO. They were kind to me and got me a room in under two minutes. Bottom line is, screw OYO. Never, ever book a reservation there. Management sucks, customer service sucks, the facilities suck and they probably have fleas there. And from what i'm reading in other reviews of this sh*thole, it's a blessing in disguise that I ended up not staying there. Go to Comfort Inn & Sweet across the street from them instead. read more

Stayed there for two nights when visiting Charlotte for a concert. Holes in the wall and mold in the ceiling of the bathroom and the hair dryer didn't work. Check in took forever and the lighting outside wasn't great. First morning we heard screaming and arguing outside our door about the management scamming them because they were smoking outside of the room and were trying to keep their security deposit. I should've known then that I would also be getting scammed out of our $100 deposit. Trash hotel, will never return and will never recommend it to anyone. read more

This place is by far the worst hotel I have ever stayed in. I stood there to attend a wedding. Flew from NYC. Appliances did not work. But that is nothing compared to the over 12 bed bug bites I got while staying there for 2 nights. I told the hotel clerk and she told me I was not the 1st person to complain in under a week. HORRIBLE DISGUSTING. DO NIT STAY AT THIS HOTEL. read more

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This was absolutely disgusting. The sheets unwashed, absolutely stunk. There was a sign in front that said such things as "no blood" were prohibited, what nice hotel has to clarify that?!?!?! The molding was rotted out, absolutely disgusting all around. Left 2 hours after checking in. read more

Would give 0 stars if possible. Do not stay here!! There are better options for the some price in the area. I decided to stay here one night after being on the road all day. I was told it was a non smoking room however as soon as I opened the door a extremely strong smell of stale cigarette smoke hit my face. There was stains all over the carpet. And the bed was definitely infested with bed bugs. Place is gross would strongly advise staying away. read more

This was the dirtiest hotel I've even seen. The towels wet and dirty in the bathroom, but folded! There was sticky stuff splattered on one of the walls and inside the door. Dust and debris on the floor and furniture. Trash can full. Toilet dirty with blood on it!. I think maybe someone lived here and they just didn't bother to clean it. I checked out right away, and tried for months to get a refund. They wouldn't give me one. Avoid at all costs! read more

123 does not have heat that blows warm. Called attendant and was irritated because I could not find a blanket (tucked under neath sheets so it looks like none I am told now which I guess makes sense) and she was super rude and slammed the door so hard after standing with the door open lmao I'd asked her to stop already twice so I'm not sure why she couldn't shut a door while she is there. But really ive never been so freaked out for having real issues not addressed. Her excuse was it's freezing outside. Well it's literally freezing in Alaska I'm sure there are warm heaters being paid for in rooms there. Clearly they have a 1 star because of the service because for the price I expected the room to kinda stink. May be terrible. I expected terrible yes. But the young woman in the brown ponytail was so disrespectful slamming doors. She is a pathetic excuse for an employee and ill be sure to review this time and again. read more

Hotel was trash had dirty pillows the cable did not work. The morning breakfast was nothing more than a few mini donuts and some cereal.

The place was sketchy. No social distancing or masks. The room I was shown was not clean. It smelled of smoke. There was a 150 deposit taken from my card. It did not feel safe. read more

We made a reservation through Priceline for four nights while we'll be in town visiting family. After I booked it, I got an email that directed me to call the hotel because they needed more credit card information. I called and some guy with a very thick accent answered. I explained why I was calling. He started screaming profanities at me saying there was no way he was renting me a room for that cheap of a rate ($39/night). I was so caught off guard. Why would this idiot be on all these sites advertising that rate if he didn't want to honor it? He is a total moron. I have since seen reviews and photos where there is blood splattered all over the wall. I can only assume it's from drug users. So glad to have dodged that bullet. So fricking gross! He said he canceled the reservation but he actually didn't. I just canceled it. He was probably hoping I would take his word for it and not check so he could pocket my money. Not a chance, you sleazy loser! read more

A friend of mine and I stayed here for one night. The next day we woke up late past the check out time. We decided to extend it since he was charging us $30 for waking up late. He said we had to leave the room while the lady cleaned it up and did an inspection. She was never told that we decided to extend it by the guy at the front desk so they threw out my belongings. They almost stole my friends phone until we stopped her. They then called me into the room to get my stuff. As I walked in I realized everything was gone. I said "how could you do this to people what the hell is wrong with you" to the man as the cleaning lady stood there and defended herself. The man then proceed to tell me to "get the f out" and called me a b****. I called him a geriatric f*** and then he reached in his pocket as if he had a gun and got in my face and told me to stay the f*** away from that hotel. Soon a cop came to help us unfortunately there was nothing he could do. He told us it happens all the time at that hotel and to stay away from all oyo hotels. This was the worst experience. All because I used a wash cloth to take my lipgloss off. read more

WORST CUSTOMER SERVICE/HOTEL STAY EVER! Do not waste your money staying at this hotel. The staff is very rude and will not help you with an issues you may have; they will only laugh in your face and embarrass you. The week of the 28th I put down the required $150 deposit. I stayed for a couple days with NO issues. The week of the 4th I renewed my stayed and was told by the front desk associate that I was all set up until Thursday morning (the 8th). Wednesday night I arrived at the hotel and went to get into the room and my door key did not work. I went down to the front desk and told the front desk associate that the key was not working and he replied with "yeah I know, you didn't pay for tonight" and proceeded to laugh in my face. I then explained to him what the previous front desk associate told me about being set until that Thursday and that I could not afford to pay more and would be homeless. He smirked and said "we took Wednesday night out of your deposit but you can't stay here." So they took money out of the deposit for another nights stay and still would not let me use the room for the night that they did that for. I then asked to go into the room to get my personal stuff out so I could leave and he refused to let me. I then told him to cancel the reservation for the rest of the week and he laughed in my face and said no and he would not do that. The police had to be called in order to get the employee to let me get my belongings & the police stated that they did not understand why the guy was doing that to me. They then recommended that I should call the manager during the day and speak to them. So I called the day after this happened and spoke to a manager. She said the employee that originally informed me that I was good to stay until Thursday admitted to telling me this, and still would not give me a refund of my money or cancel my stay. I expressed how disrespected I felt by the employee who laughed in my face and refused to let me get my belongings/cancel my stay, and she said "Well what happened is kinda funny" and stood up for that employee. On top of all that - the rooms were not worth the money. Bugs/roaches everywhere, dirty, and no hot water for the shower. So I was charged for three nights and they would not let me stay any of those three nights that I already paid for, or give me a refund. On top of that, I was disrespected, embarrassed, humiliated, and treated extremely poor. This is unacceptable and no person should be treated this way or made to feel this way - ESPECIALLY when they make it aware that they are struggling and they are only beaten down more. read more