Just moved in, closet full of ants. Pest control is a joke and best they can do is put me on the…read moreschedule

Current resident... terrible apartment. currently been here for 3 weeks. Move in day bathroom was…read morecovered in hair, they painted over hair on base boards/ window seals.. paint on carpet. Very 1st wash washer started smoking. they ordered "new washer and dryers" arrived damaged, dirty, and dryer doesnt work. Still not been fixed for 3 weeks after several work orders put in. Then they came and fixed something we did not even request on top of our several requests to fix the dryer. Still no trash can, and dont even have a portal to access our bills after 3 WEEKS. I understand things take time, but how much time?!

The manager at the leasing office, Monica, can be really rude. You'd think replying to resident…read moreemails would be part of their job, but they can't seem to get it right or respond promptly. And blaming residents for not sending the email to her directly? Seriously, do they even provide that info on the website? you have to call her, to let her take a look at the email that you send to the leasing office. Amazing! Trying to talk to her feels like pulling teeth. Don't expect her to listen to you; she just says whatever she wants. It's unbelievable that she's actually a manager at a leasing office. Save yourself the trouble and don't live here.

While I dont live there or at least not yet, I was visiting lake jackson with intent to look at…read moreapartments while on vacation. I met with the manager, Barbara and she was professional, helpful and was informative on what to do for applying to live there. All questions were answered and she provided insite of things to do in Lake jackson.

Been living here for more than 3years. Best apartment complex I've ever lived in. Staff is always…read moreon top of everything. Friendly neighbors, I can't complain.

At this point, I feel that the leasing office has provided residents with inconsistent and, at…read moretimes, incorrect information. It is extremely concerning that leasing staff are responsible for providing residents with important information regarding their leases, fees, renewals, and move-out requirements, yet there appears to be a lack of proper training and accountability when incorrect information is given. I have made multiple attempts to communicate with the leasing office regarding my lease and renewal. I was given information by staff that I relied upon when making decisions about my housing. However, when management changed, I was suddenly told that the leasing agent was unaware of the information or conversations that had previously taken place. This raises a serious question: What is the purpose of communicating with the leasing office if those conversations are not recognized or honored simply because they were not conducted through email? Residents should not be expected to anticipate that verbal conversations with leasing staff will later be disregarded. I am also requesting a clear explanation regarding the termination fee being discussed. If my current lease is reaching its natural expiration date, I need to understand why a termination fee would apply. Please provide the specific lease provision that authorizes this fee and explain exactly how it applies to my situation. I am further disappointed that previous complaints were escalated to a regional supervisor, yet I have not seen any meaningful accountability or resolution regarding the employees involved. Residents should be able to trust that concerns will be investigated and that employees will be properly trained to provide accurate information. It is also concerning to see leasing management actively promoting the property through videos and advertisements while residents are experiencing issues with basic communication and accurate lease information. Marketing the property should not take priority over ensuring that current residents receive professional, accurate, and consistent service.

Alisha and Brittany are very helpful and accommodating. They are always polite and ready to stop…read morewhat they are doing to help. I have been here for almost two years and have noticed a decline in the appearance and general upkeep with the facility. I feel they need more help because they are working consistently. They need more help.

They charge for everything, when I moved in they didn't give me the form to fill out to let them…read moreknow what is broke or is not working and the microwave frame was already broke and when I didn't renew my contract they charge $400 for the microwave, I told them it was already broke and they ask for the form but they never give it to me! They have trash on the back of the apartment for over a month and it had a lot of flys, roaches, horrible and also they charge for trash that don't pick up when Astros are playing ‍‍‍ Also maintenance never fix the ice maker , mold on the roof, the assistan working there is so rude (Erika).

I love these apartments! Staff is awesome! Anything I need Mrs. Lisa & Ashley are always on it…read moreright away! Also appreciate that it is kid friendly and a quite calm neighborhood to live in. (:

Dealt with Veronica that's in the front office, amazing person to deal with very welcoming and…read morehighly professional with me and my family, the Maintenance lead I believe his name is Ramon was pretty on top of the Maintenance request, this guy seems to know what he's doing. So far has been a good experience working with both of them

Great place to live! It sits on a great location with access to almost anywhere. Staff seem to…read morerespond very well and always attentive. Really appreciate the atmosphere.

I have had problems with the ac for the last 6 months of my lease, I have put in 5 request and…read morehave had to stay in hotels and with family due to the heat. As of now, it's been 5 days without it being fixed. Do not recommend living here!

DO NOT LIVE HERE. the " ladys" in the office are rude, lie, go back on their word ignore you and…read moremore. they have bed bugs roaches gnats mice and I wouldn't be surprised if there is more. nothing is ever done when it needs to be fixed. the so called lady's in the office are useless, if they didn't show up no one would notice because the same amount of work will get done

I really enjoy being there. Everybody is really nice, and we are fine no problem with breaking or…read moreanything like I saw in some of the other text about other apartment. I haven't been there long but it seems like everybody just kind of watches out for each other. I was really skeptical at first because some of the other post about home called about how long it takes to get fixed on the general Not really seem to care about the tenants. That is very far from fact, maybe it is new management or something but if you have a problem let them know and I will fix it immediately. The maintenance staff are professional and courteous I'm just all in all good people. So I am glad I did not read the previous reviews and just did it anyway because I feel very thankful and blessed to not have a year lease in a place that didn't care about the people that live there and really the fact is, just because we're kind of poor does not mean that we do not have rights or deserve to live in conditions that are livable and this place is more than livable. I've gone from calling at the apartment to home and almost no time. So heck yeah this placeGets five stars, all day long.

The manager was very nice and answered all our questions . Showed us around and helped anyway she…read morecould.

At this point, I feel that the leasing office has provided residents with inconsistent and, at…read moretimes, incorrect information. It is extremely concerning that leasing staff are responsible for providing residents with important information regarding their leases, fees, renewals, and move-out requirements, yet there appears to be a lack of proper training and accountability when incorrect information is given. I have made multiple attempts to communicate with the leasing office regarding my lease and renewal. I was given information by staff that I relied upon when making decisions about my housing. However, when management changed, I was suddenly told that the leasing agent was unaware of the information or conversations that had previously taken place. This raises a serious question: What is the purpose of communicating with the leasing office if those conversations are not recognized or honored simply because they were not conducted through email? Residents should not be expected to anticipate that verbal conversations with leasing staff will later be disregarded. I am also requesting a clear explanation regarding the termination fee being discussed. If my current lease is reaching its natural expiration date, I need to understand why a termination fee would apply. Please provide the specific lease provision that authorizes this fee and explain exactly how it applies to my situation. I am further disappointed that previous complaints were escalated to a regional supervisor, yet I have not seen any meaningful accountability or resolution regarding the employees involved. Residents should be able to trust that concerns will be investigated and that employees will be properly trained to provide accurate information. It is also concerning to see leasing management actively promoting the property through videos and advertisements while residents are experiencing issues with basic communication and accurate lease information. Marketing the property should not take priority over ensuring that current residents receive professional, accurate, and consistent service.

This was one of many locations i looked at in Lake Jackon, while on vacation. Overall, the…read morefacility was clean and the leasing agent was helpful with the details of the application process, internet and electric set up. Was helpful with ideas to help my transition to lake jackson easier once I move down there.

The Landing Apartments Organization is very unprofessional and does not consider the occupants…read moreneeds. My Husband of 79 yrs. was diagnosed with Covid-19. We had prepaid for a two week stay at Landing Texas. We Live in Califormia. We could not travel do to my Husband having Covid-19. I contacted Landing Administration to request a refund or Credit to use at a later date. I paid $1600.00 up front and never checked in to Landing. Landing would not give me a refund or Credit. I am continuing to fight with Landing to get a Full Refund or Credit. I spoke to so many different people at this company, but noone who could actually make the decision to give the refund or Credit ever called me back. This Company is not good to do business with.

Hope is alive at Summerhouse!!! The new management team (Ascension) of Taylor and Tanesha is so…read morerefreshing. The atmosphere is no longer toxic. (Emma). The entire staff is friendly as well as understanding the needs of their residents. I was seriously considering leaving at the end of my current lease, but have decided to transfer to a smaller unit. I look forward to my new apartment at Summerhouse..

Very friendly staff! Andrea and Sonya took time to share all the amenities and get to know me and…read morewhat I was searching for in an apartment home. I didn't feel rushed like I did at other leasing offices.