Just moved in, closet full of ants. Pest control is a joke and best they can do is put me on the…read moreschedule

Current resident... terrible apartment. currently been here for 3 weeks. Move in day bathroom was…read morecovered in hair, they painted over hair on base boards/ window seals.. paint on carpet. Very 1st wash washer started smoking. they ordered "new washer and dryers" arrived damaged, dirty, and dryer doesnt work. Still not been fixed for 3 weeks after several work orders put in. Then they came and fixed something we did not even request on top of our several requests to fix the dryer. Still no trash can, and dont even have a portal to access our bills after 3 WEEKS. I understand things take time, but how much time?!

The manager at the leasing office, Monica, can be really rude. You'd think replying to resident…read moreemails would be part of their job, but they can't seem to get it right or respond promptly. And blaming residents for not sending the email to her directly? Seriously, do they even provide that info on the website? you have to call her, to let her take a look at the email that you send to the leasing office. Amazing! Trying to talk to her feels like pulling teeth. Don't expect her to listen to you; she just says whatever she wants. It's unbelievable that she's actually a manager at a leasing office. Save yourself the trouble and don't live here.

While I dont live there or at least not yet, I was visiting lake jackson with intent to look at…read moreapartments while on vacation. I met with the manager, Barbara and she was professional, helpful and was informative on what to do for applying to live there. All questions were answered and she provided insite of things to do in Lake jackson.

Always will be in my memories. Dog park pool and nice parking as well as grounds kept up by mgt…read more so helpful friendly and professional...1100

i was visiting lake jackson, texas with intent to look at places where I would be living. the…read moresprings was one of the apartments I looked at. Vanessa was super helpful and friendly, answered all questions and provided definite insite information on how to make my transition from dallas to lake jackson much easier. She helped with the electric plans, internet and local attractions.

Alisha and Brittany are very helpful and accommodating. They are always polite and ready to stop…read morewhat they are doing to help. I have been here for almost two years and have noticed a decline in the appearance and general upkeep with the facility. I feel they need more help because they are working consistently. They need more help.

They charge for everything, when I moved in they didn't give me the form to fill out to let them…read moreknow what is broke or is not working and the microwave frame was already broke and when I didn't renew my contract they charge $400 for the microwave, I told them it was already broke and they ask for the form but they never give it to me! They have trash on the back of the apartment for over a month and it had a lot of flys, roaches, horrible and also they charge for trash that don't pick up when Astros are playing ‍‍‍ Also maintenance never fix the ice maker , mold on the roof, the assistan working there is so rude (Erika).

Veronica is very knowledgeable and she was very helpful. highly recommend this apartment complex to…read moreanyone.

I love these apartments! Staff is awesome! Anything I need Mrs. Lisa & Ashley are always on it…read moreright away! Also appreciate that it is kid friendly and a quite calm neighborhood to live in. (:

Great place to live! It sits on a great location with access to almost anywhere. Staff seem to…read morerespond very well and always attentive. Really appreciate the atmosphere.

The apartments have valet garage collection via a small kitchen garage can placed outside the unit…read more If the can is left out beyond 9am they fine $25. This is extreme considering people may work shift work and not be up before 9am. A policy that fines for less than 24hrs is just taking advantage of resident. Considering the overall complex is not well kept, it's a double insult to occupants.

When moving in... the entire apartment smelt like a motel but I was in a urgent need to move due to…read moremy health declining at my previous residence. I informed the apartments of my health issues, (even paid to move in, secure my spot and a pet fee for 2 dogs they keep complaining about a month before even moving on the property) I have paperwork for absolutely everything. I moved in the day before the storm. I experienced leaking from my ceiling, walls and a soaked and spoiled carpet that I was left to breathe in for over three months until I called the health department and then informed the apartments I called. I am on my 2nd upper respiratory infection because there is mold covering my outside window and screen and none of the windows are sealed. I was brought a nasty old roach infested dishwasher I have never used straight out of another residents apartment. I have contacted the health department again as well as I have been given great legal advice in regards to the lease agreement and the privacy and peace you must provide your residents especially with safety complaints....so that starts my biggest PROBLEM....The apartments don't mind standing by racism and bigotry. I have reported that as of September 2024 a male resident has been recording me WEEKLY (all is documented) following me through the apartments, recording me from his car, walking past making racial remarks and calling the police on me making up stories to. I have been informed to call the police on these occasions as I have with providing the office with police report numbers as they requested. Nothing has been done. I have requested that the property manager contact me on over five occasions. I have requested to be moved to a different apartment for my safety as well as requested to get out of my lease if that move is not possible. I have received no response on all of the above. I am a female that lives alone. I suffer with health issues and living at these apartments has been a number one source of stress. If I would have been recording the individual I have reported for harassment the office would have gave me a lease violation a long time ago. You know how I know because every so often I get lease violations on my door about my neighbors complaining about my small dogs being "off leash" when their leashes are at my door and I have pictures of over 5 different tenants (that don't look like me) walking their dog with no leash and NO PROBLEMS. . I guess that's more important than addressing the neighbor and making me as a resident feel safe. I have reported this issue multiple occasions keeping up with (each date, occurrence and police report) I have documented everytime I have called and left a message regarding my safety and my calls went unanswered and with zero reply as well as Everytime I was rushed off of the phone because "it's not their problem" and the lady in the office says she is just "the messenger" I work from home and have also requested if the office needs anything from me to please give me call or let me know to come to the office instead of banging on my door due to my job being jeopardized if any background noise is detected in my work area. This request also went ignored effortlessly. I think the icing on the cake was the fact that I don't regularly have any company at all (which is my business) and the very first time I had a guest he came by to walk my dogs because I had just got out of the hospital his shoes were at my door because they were muddy and she rudely asked my guest "if he lived here" mind you this was the very first time he had even been on the property and that was too help me. How RUDE and UNPROFESSIONAL especially when you have so many dogs, cats and people living here OFF LEASE. THE NERVE. As a property every resident should feel comfortable stepping out their home. There is no reason I should have to feel uneasy while you make creepy neighbors that feel ENTITLED feel comfortable and at ease. && Don't you dare think you will ever enjoy the pool. It's just a figment of our imagination at this point.

Worst place ever to live! The office never helps. They are rude And inconsiderate. Bad roach…read moreproblem throughout the whole unit I live in. Neighbors are having the same roach problem. the office only sends a pest control person once a week. I have complained that this isn't solving the problem, I even have to buy my own bug bombs and use it myself. The water is either always cold or turned off at least once or twice a month without the office giving me a heads up. They changed my mailbox key over a month ago and will not give me the correct key. My lease can't end fast enough. I'll never recommend this trashy place to anyone! I don't even want to leave a star but I had to leave at least one to post this review. This apartment complex doesn't even deserve one star.

The manager was very nice and answered all our questions . Showed us around and helped anyway she…read morecould.

From start to finish absolute crooks. I had to call the city inspector just to get them to fix the…read moreback door. The door was so bad off that you could casually push it open while locked. They never wanted to fix anything. Kimberly the manager super unprofessional. Always had an arrogant attitude. She had an attitude with my wife even slammed the door on her then threatened with the cops for having an attitude back in defense.we have been sending requests for our deposits for weeks. The corporate office even sent her requests she didn't respond to. If she can't handle herself professionally she doesn't need to be management. Seems like she can't handle it. Looks like I will have to go to court just to get my deposit or for her to do her job. I'm so happy I kept all the photos of my move in and move out. When dealing with these people keep every single document

The Landing Apartments Organization is very unprofessional and does not consider the occupants…read moreneeds. My Husband of 79 yrs. was diagnosed with Covid-19. We had prepaid for a two week stay at Landing Texas. We Live in Califormia. We could not travel do to my Husband having Covid-19. I contacted Landing Administration to request a refund or Credit to use at a later date. I paid $1600.00 up front and never checked in to Landing. Landing would not give me a refund or Credit. I am continuing to fight with Landing to get a Full Refund or Credit. I spoke to so many different people at this company, but noone who could actually make the decision to give the refund or Credit ever called me back. This Company is not good to do business with.

This was one of many locations i looked at in Lake Jackon, while on vacation. Overall, the…read morefacility was clean and the leasing agent was helpful with the details of the application process, internet and electric set up. Was helpful with ideas to help my transition to lake jackson easier once I move down there.

Hope is alive at Summerhouse!!! The new management team (Ascension) of Taylor and Tanesha is so…read morerefreshing. The atmosphere is no longer toxic. (Emma). The entire staff is friendly as well as understanding the needs of their residents. I was seriously considering leaving at the end of my current lease, but have decided to transfer to a smaller unit. I look forward to my new apartment at Summerhouse..

Very friendly staff! Andrea and Sonya took time to share all the amenities and get to know me and…read morewhat I was searching for in an apartment home. I didn't feel rushed like I did at other leasing offices.