Jack with Loftus Chimney Sweeping was amazing! Quick response time and fits you into the schedule…read more A friend recommended Jack and after an inspection, he was able to do a cleaning and repair for an honest price. Took the time to show me how to properly use everything and answered all my questions patiently. 5 stars!

Clean, professional and personable. My fireplace was inspected and cleaned. It looks like a brand…read morenew fireplace. I highly recommend Loftus. They will treat you right!!

Looking for someone to clean our chimney and picked Lucky Sweep by chance…read more What a great chance it was! Steve the chimney tech was on-time, friendly, professional and very knowledgeable. He answered all our questions patiently and took pics of the chimney for my wife to see when he was up there. A++++ experience all around. I would highly recommend him.

The crew from Full Service Chimney truly is one of the best in the industry. Communication is very…read moreopen, with a highly responsive team, no matter the day/time. It is true that you get what you pay for. While Full Service Chimney might not be the cheapest option, they do a fabulous job with great attention to detail in a timely manner. Thank you to Chris, Shayne, and the rest of the team for a job well done. Now, we just have to wait for the spring rains here in Kansas City to ensure that the repairs alleviated our issue of water coming in the chimney.

I am sharing my firsthand experience with this business to help other consumers…read more In late April, I hired them to inspect a water leak located where the mantle and tile meet near the fireplace doors. They diagnosed the issue and recommended replacing the chase cover. Based on their expert recommendation, we paid them $2,625 for the replacement. Unfortunately, during a heavy rainfall in early July, the exact same leak returned. We called the company back, and they sent out the same technician. During this second visit, he performed a water isolation test between the siding and shingles. This test successfully proved the leak was coming from that specific area, which I have documented in the attached photos. Looking at the documentation they provided me, a clear contradiction stands out: *First Report: Listed the flashing condition as "Fair" and recommended the $2,625 chase cover. *Second Report: Listed the exact same flashing as "Poor" and resulted in a new quote of $7,100 to fix the actual source of the leak. Because we paid thousands of dollars based on an initial inspection that failed to resolve the issue, I am in the process of filing a formal complaint with the Kansas Attorney General's Consumer Protection Division. I highly recommend potential customers carefully review my attached, redacted inspection reports and photos before hiring this company. I have attached pictures of the reports and quotes on google. UPDATE: OWNER of full service chimney co., Thank you for your response. I have reviewed call recordings, transcripts, and read your email. Let me be perfectly clear: attempting to deflect accountability by implying a communication disconnect between my husband and me does not alter the physical evidence, your own written reports, or the signed contract. You have explicitly confirmed our case in your own email. You stated: "Our repair technician noticed that once the chase cover was removed, he was able to see from the inside of the chimney that the flashing showed signs of allowing water in." If your repair crew saw active flashing leaks and visible wood rot while the chase cover was off, re-assembling the chimney, taking our $2,625.38, and leaving our home to suffer structural water damage for another two months is the absolute definition of a negligent repair. Furthermore, our signed contract explicitly mandated: "While the chase cover is off, we will inspect the areas we can see around the roofline and flashing for water entry." Your team completely failed that contractual obligation. If they performed a proper inspection as promised, work should have been halted the moment the old cover was removed and the rot was visible. Instead, your company chose to finish an ineffective repair, collect our money, and wait until July to present an outrageous $7,100.85 upsell to fix the actual issue. Pointing to boilerplate fine print about a "1% surface area" to excuse an aggregate failure to stop the leak we hired you to fix is completely unacceptable. We will not be bullied or manipulated into paying $7,100.85 for your company's failure to properly diagnose this in April. As requested in my previous email, provide the line-by-line itemized invoice for the April work and the itemized breakdown for the new quote immediately. We are currently acquiring competitive estimates from licensed roofing and siding professionals in Overland Park, and we have fully initiated our complaint documentation for the Kansas Attorney General's Consumer Protection Division.

Excellent experience. Timely. Reasonable. Didn't push for more service than was needed.read more

On time. On budget. Very knowledgeable and explained things perfectly…read more We did the work that was required to make our fireplace safe and ready to go.

Darren showed up on time and was very professional. HE explained exactly what he was looking for…read moreand then showed me anything of concern. He explained things in a manner that was easy to understand what was going on. Highly recommend!

Easy to work with on timing and schedule, was efficient, and did a great job! Would highly recommendread more

I needed a professional inspection of my chimney. SG sent out their technician who was not only…read moreprofessional, but personable as well. The guy put a camera down the chimney after cleaning, to make sure it was in good shape. Man; I am impressed.

I would highly recommend this company! they are professional, hardworking, right on time, friendly,…read moreand do very high quality work! ask for Nathan!!

Words alone can't express my gratitude for Brian and his assistant. They came to inspect and clean…read moreour fireplace, which I knew hadn't been done probably in the lifetime of the house (we just bought it in March) and they were so professional and courteous. They even obliged petting my dogs who wouldn't leave them alone. Brian explained what they do and shared some things we could repair ourselves to save us some money. He is very honest and it's obvious he takes pride in his work and the reputation of his company. We will definitely call them back every year to get the most out of our current fireplace. Thank you so much!!!

Heritage air duct cleaning did an amazing job on my air ducts. They showed up on time, we're very…read moreprofessional and walked us through every detail of the cleaning. I highly recommend for all air duct cleaning and dryer vent cleaning services.

I called Soot to add a collar to my chimney from the recommendation made by Adairs Animal Nuisance…read moreTrapping who I've used for the last 7 years. The price was reasonable and installed in a timely manner. The woman who answered the phone was super nice too. Thank you Soot...and Adairs.

From the owner: Dr Soot Chimney Sweep Provides Chimney Cleaning, Chimney Inspection, Video Inspections, Dryer…read moreVents, Chimney Repair, Metal Chase Covers, Concrete Crowns, Waterproofing, Chimney Caps, Fireplaces, Wood Stoves, Masonry Fireplace to the Sunrise Beach, MO Area.

We have a Buckstove wood burning stove which was installed, then after a remodel reinstalled (2009…read moreand 2024 respectively), and today had an inspection of the stove at the start of the winter season. The communication was the first thing to note - phone calls, text messages to confirm the appointment. Then the morning of a phone call to let us know the men were about 45 minutes away. They arrived as stated, noticed a broken baffle and firebrick which were obvious to see, quoted us a price, had those supplies on their truck, and all was repaired and in good order in 45-50 minutes. They looked at the inside of the flue, checked the structural integrity, cleaned up after themselves and made it cleaner than before actually....great job all the way around. By comparison, we had tried earlier in the season to go with a Miami/Grove fireplace shop, but it was horrible and we never did see them. That group had made if for a day, 1-3pm. When I called the office they didn't know where the crew was. I called again at 4 and the office lady said she would call the crew. About 4:20 I got a call from the tech and said he would be about 25 minutes. That came and went and about 6:15 he said he would be there about 7:45-7pm - by that time after wasting a whole day inconveniencing us, our work and much more, we said forget it...and called who we should have in the first place, The Fireplace Shop in Joplin - tried to buy local to Grand Lake area, but learned our lesson well. Great job Joanie and Kevin at the Fireplace Shop in Joplin!

Was told on the phone that they had what I needed and was quoted $50. When I drove all the way down…read morethere, they had neither what I needed nor was it 50 bucks. They tried to sell me to when I was told one panel would suffice. They would not honor their prize, even after I called them back. Crappy attitude.

Cleanup was non-existent. Soot everywhere, book shelves, countertops,tabletops and etc.read more

Alan is very professional. He is fast and efficient. I would call him any day. I reccomend you call…read morehim to sweep your chimney.