Horrible ! Left numerous messages and it took them three weeks to contact me. After he came and…read morepicked up a part that needed to be replaced I waited four weeks before I called again and he had forgotten. Then it took me another two weeks for them to come out and replace the part that had to be replaced. They finally came out and replaced my water softener and left a huge mess in my garage. Very displeased. I called and left messages about the bill and the mess and of course no return call and no kind of discussion or apologies. I will never use them again!

Sonnenberg team did extensive amount of work for us...plumbing, AC, and heat. This team is highly…read morerecommended as they are responsive, very knowledgeable, highly skilled, and timely. The work they performed exceeded expectations and I'll keep them on my list of 'first to call' for any potential need. Special shout out to Tyson and Rick...very, very good!

I incurred problems in a few areas of my home on a Sunday so I tried calling some electricians on…read moreMonday. Within a half hour Scott returned my phone call and was very professional. He expressed being very "swamped" with work but that he would be here the next day so I asked him to please call before coming and sure enough he called and came over. Scott is very professional, courteous, reliable and very reasonably priced. He will definitely be my go to for all electrical issues and I will recommend him to others. Thank you Scott

I lost power to part of my house on a Friday afternoon. Called other electricians, no answer, no…read morereturn calls. Messaged Scott through Facebook on Saturday, he responded within an hour or so, and came over the next day (Sunday!!!). I asked him to check all of my outlets, and we covered every inch of my house (basement plus three flours) from switches to outlets to loose wires to light sockets (note: my house was built in 1919 and has some original wiring in place). I asked about a hundred questions and Scott answered them all. Scott not only got the power back on for me, but took care of a couple other fixes as well. All this in the span of an hour and a half. He went the extra mile times ten. Pleasant, extremely knowledgeable (this guy knows his stuff), honest, thorough, prompt, and didn't charge an arm & a leg. I will never call another electrician again. This is your guy, folks.

We had a reverse osmosis system installed. The plumber, John, worked very efficiently and his work…read morewas excellent quality.

I've had a geothermal system for 10 years that has had nothing but issues, mostly because of the…read morelack of knowledge of the installing company. This time I called Hanson's when my boiler had an issue. Kyle walked in to my furnace room, knew exactly how to fix it, and then fixed 2 other issues too, including a gas leak. The installer would have come multiple times without fixing the issue and charged me for his guys sitting in their truck smoking while "conferring with the experts". I am now a Hansons customer for life!

Our furnace went out on Christmas Eve day. We discovered at 3:45. Our house was down to 65°. We…read morecalled and Neil was here by 6:30. He got us up and running on our back up. And promised to come back in a couple of days when we wouldn't be paying holiday per hour fees. He came out and checked it over and decided he needed to order a part. He came to put that part in, but did some more checking, and realized the part was not needed, but we still had a short somewhere. It took him a couple of hours to pinpoint a wires Insulation had worn thin. It is fixed and we are happy. Thank you, Bjorn's.!!!!!!

TL;DR: Trust was broken and Bjorn was more worried about the money than the customer…read more Our AC died and a Bjorn tech recommended replacing the compressor with the downside of system potentially failing sooner. Trusting their expertise we agreed that the best fix would be short term fix for finance reasons. Upon installation they found "green slime" which said would break down the system faster. This is the first instance of when we doubted the integrity of the company since we were confused as to why this wasn't discovered earlier. Relying on their knowledge we sent the compressor back but then received a restocking fee doubling the total cost of the project. Upon calling it was considered an unforeseen risk and that we would still be responsible. Bjorn was particularly angry and not willing to listen to my concerns. I offered covering the labor and splitting the restocking fee but was mocked as "wholesale wouldn't do that for us". This completely shattered my trust in Bjorn as he seemed to be more worried about the money than the customer.

They came out right away to help us with a spill on our carpet. They did a great job.read more

Great service. They stuck to the quote that was given. They were on time and worked in a timely…read moremanner. They were polite and made sure it was all cleaned up. We will be using their services, again.