Moved out of Tennessee 10+ years ago. Now we moved back and had to check out PD's. So glad we did. Great selection! The owner and employees were friendly and extremely helpful. It's a hidden gem. read more

We have bought many pieces for our home from P D's and have been very happy with everything we purchased! Monica

I want to give this place a five star because I LOVE THEIR STUFF! A home decorators paradise at affordable prices. I want everything in the store. I can't give it give 5 stars because they are so RUDE. It's almost laughable because it reminds us of the soup nazis from Seinfeld. You keep going back for more, trying to engage them and your met with aloof disinterest and boredom. The majority of items are not marked and you dread bothering them for a price. SNL could do a skit on these ladies, don't believe me? Go check it out-but maintain your sense of humor. read more

I'm a really big fan of the genre of decor offered at PD's, but like many of the other commenters had to say--the staff is ridiculous to deal with. Very rude. Great location to find gorgeous linen pillows, holiday decor and furniture (definitely on par with a cheaper Pottery Barn, aesthetically), but the women working the store are seemingly always huffy, don't smile and act incredibly put out if you ask for help. Don't bother calling--they don't answer the phone. Nor do they have a web address (what business doesn't have a website in 2014?). My advice is to stop by and see what you find, but don't be surprised if you're treated rudely. read more

Horrible customer service and rude. Also they don't take any returns but they don't tell you that upfront. It's printed on your receipt after the purchase! Any I suggest shopping somewhere else from our bad treatment. read more

Amazing interior decor!! Such great prices too! I have shopped here for years! They are always changing things up and bringing new current styles in. read more

I just wanted to recount my experience with the owner of PDs. I spent $1000 in her store and one of the items loaded into my car, by her employee no less, was severely damaged. A piece that I was to hang in my foyer, so not something you can hide. And because she has a final sale policy on everything she was unwilling to exchange or discount. I could understand if I bought the wrong size or color, shame on me. But honestly, a damaged item that I didn't load myself seems like bad business for a customer spending so much at your establishment. Not to mention she didn't contact me for three weeks and only spoke to me because she happened to pick up the phone during one of my many attempts to contact her. Definitely will not be patronizing her store in the future given my experience. read more

Purchased a small table. A tip should have been their no returns policy. Once I got it home I noticed one whole side was damaged and filler had been used very liberally. I would say take your time to look everything over really well. read more

this store/space is jam-packed with big pieces of furniture...that are similar to the shabby chic look or a low scale pottery barn....most stuff is country/white/rough looking and getting a deal can be hit or miss. They have weird hours and if you don't know what you are looking for you will not find the building as it is at the back end of town across the railroad tracks and looks just like a big old municipal building....there is no signage....good luck finding your treasure... read more

Terrible customer service. Still waiting for a dining table that was supposed to be in 2 months ago. No phone calls or updates just excuses

BEWARE! This store sells poor quality furniture that "Looks Beautiful" at a glance but then cracks and breaks after you get it home! Then.. the owner will NOT fix nor replace... she takes your money and blames her customers or her Chinese supplier for the bad quality... PD's furniture and customer care are both terrible! read more

Unique, reasonable prices, one of a kind pieces. I've been shopping at PD's for 15 years. Just going in and walking around is fun but to make a purchase and place it in my home is a true experience to be enjoyed for years to come. PD's is Franklin's little secret! Looks like a "hole in the wall" from the street but is packed with gems you simply cannot find anywhere else. read more

CUSTOMER BEWARE! I read over the other reviews to understand the history of comments. Normally, I never post a review unless the experience is incredibility positive or horrifically bad. This was the worst customer care I have ever experienced in retail. As others stated below, I have been shopping at PD's for 20 years. I have spent thousands of dollars. I have always loved their eclectic decor. Recently I purchased a lamp. I did ask the salesclerk if the item does not work out could I bring back for an exchange (not a return). I had another option I was considering that was a higher price. She said I could exchange. The item did not work out. Today I drove 30 miles to exchange this lamp for the higher price lamp. To my surprise, they would not let me exchange. Apparently, to do so I would have had to return in 24 hours for exchange. REALLY, 24 hours to exchange! SO, here is the business mind I do not understand...PD's would actually have made more money on the exchange as I was paying a higher price for the other lamp. MOST IMPORTANTLY, THEY WOULD HAVE TAKEN CARE OF THE CUSTOMER! With this poor business and customer service approach, they not only lost money on the exchange, but they also lost my business and other people who may read this negative review. I do not understand why you would not take care of a customer's need when the store would benefit also. I do know I will never walk into this store again! read more

1st time in the store and I thought it was adorable. Staff was really friendly and the store is packed with merchandise. Really just a hole in the wall and there is no sign, but they have some very unique things. Will definitely be back. read more

My wife has been a customer of PDs for over ten years and has spent a LOT of money in the store. She also recommends it to all her friends. Recently she bought a queen sized blanket for our vacation home . We took it there and opened it and found it was stained. Well we were away about two weeks And when she tried to return it the owner said no because it was open and over two weeks AND she has NEVERTHELESS had a problem with that vendor. How can you tell if there is a problem without opening it??? Well Sherry (sp?) Good luck with your vendor relationships but you just lost a CUSTOMER! read more

I wish my wife would stop buy junk here thinking it is a deal, then trying to find something to do with it or some place to put it in my house. Great if you like Chinese furniture that falls apart. read more

Nice stuff, but their employees are terribly RUDE and condescending. That's a deal-breaker for me. I won't be back to PDs. Plenty of other places who are happy to have my money read more

I love this place! They sell furniture, linens, and other home decor usually at or below wholesale price. You can find beautiful armoirs that are $600, 300 thread count linen sheet sets for $80, and nice oriental rugs for $100.The people who work there are friendly and helpful. It's located the old train depot in downtown Franklin, close to the antique district so it makes it the perfect stop along the way. It can appear a bit unorganized but that's because they don't spend money on the frills that most business have which is how they keep their overhead down. Just ask and items and prices can be found for you.As mentioned by Leigh they don't accept returns either. So make sure you know you want it when you walk out! The owner is a great woman with great taste! read more

While everything in PD's may not always be quite in my price range it is a fabulous place to pick up accessories and lots of ideas. They offer upscale linens, furniture, and gifts. But buyer beware they only will exchange returns. Unless you shop there everyday. I have seen them make exceptions for very valued customers. read more

We love stopping in here to see what treasure we might find for the home - almost like a TJ Maxx in the randomness and good prices!

I loved loved this hole in the wall by the tracks when I first found it. I always found a great little piece or two for home decor at a decent price. Lately, it's mostly been larger furniture pieces and fewer decor items. The prices have increased as well with these furniture items making it more difficult to find that little treasure. I wish they would bring back more smaller decor items like before. read more

This place has cute stuff but the owners are HORRIBLE! Extremely snooty!! Seriously not going to shop here again. If you're not going to put pricetags on your products, don't act like it's a hassle to tell the customer how much it is. Smile a little, instead of rolling your eyes. I regret spending $$$ here... shame on you Melissa and Sherri Porter. read more

Happy to report I went there one more time, and the owner Sherry was there. I told her about wanting the bed but not finding anyone to help me. She told me they had one in a king size, had it brought from their new warehouse, had someone help the gentleman I paid to load it up, and gave me a bunch of square pillow inserts to put around it to keep it from scratching. I love the bed. Thank you for helping me Sherry. read more

Contrary to the reviews on here. The three ladies working there were very friendly to me and my two boys. I don't normally bring my toddler shopping but the day I went in, I did. They were very helpful helping me get my things to the car and ordering what I needed They were fantastic and the pieces were a great price. So happy! read more

I can't believe the reviews on here after my (first!) experience at PD's today. Everyone I encountered from the female employees to the owner, to the gentleman who helped us load our MANY items were phenomenal and the items we found (furniture and accessories alike!) were chic, affordable and lovely. This is a hidden gem and I'm thrilled to have found it!! read more

This is one of my favorite places to shop in Franklin! They have really unique things and good prices. The staff has always been helpful and kind. It's always a fun place to look for ideas or just the right decor. read more

I would've given this store 0 stars, except you have to leave 1 to give a rating. The employees are unbelievably rude and make you feel like you're wasting their time if you ask a question. Almost every item I looked at was "Made in China", so I don't know what the big deal is about this store. I've found much better deals at T.J. Maxx and Kirkland's, and they accept returns if you get the item home and it doesn't work out. Just because P.D.'s is in Franklin, don't be fooled people - SHOP ANYWHERE BUT THIS STORE!!!!! read more

This store has really cute things. .. but something is seriously wrong with the employees. We don't get to come to Franklin very often, and usually we want to bring home what we find. 60% of their stuff is not priced, and don't even bother asking, because they act like you are asking them for a ride to the gas station. Once, I found a singular placemat, and asked if they had 3 more... the girl just stared at me and said, "No, doubt it." And then turned away. Another time I was attempting to checkout, and couldn't find anyone. It was about 15 minutes before closing time. A girl stepped out from the back to lock the door, and saw me standing at the register. She said, "We are closing. .." So I left!! The only reason I even continue to go to this store is because my mom likes to see all the downtown shops. Short version: Cute stuff, decent prices- worst customer service I have EVER experienced. Get an attitude adjustment, employees. read more

Honestly a huge fan, great price and quality (if compared to restoration hardware or JJ Ashley). I am not sure if new staff has been hired (read past reviews?), but the ladies I dealt with were both helpful and friendly. Small selection, but some fun options. No returns which stinks, but that is the only downside I could see. read more

I like their furniture and accessories however working in customer service at doctors offices for the past 14 years, if I had their attitude I would have been fired! If you dont like to answer questions that your customers have and if you don't want people to ask you the price of an item how bout put a price tag on it and work from home!!! I have been to PD's multiple times over the past 9 years and I leave mad at the staff almost every time. read more

Although the prices can be right on some of the furniture their staff is INCREDIBLY rude. I have several friends who have been and commented on the same thing. I also ordered something that came damaged. Upon pick up we noticed it was damaged and since it took several weeks to get it in we had the option of canceling the order and getting our money back. It took nearly a year (yes, you heard me right), to get the refund and several trips out there to find out why it was taking so long because they don't answer their phone. We have choices people, don't choose PD's. read more

Prices and products are good, but the staff really turns you off with their customer service skills to the point you don't want to give them your business at all. I have noticed their prices increasing. You don't even want to ask for help. This is terrible to feel this way in a place of business. The store is quaint and cute. read more

Great stuff but like others have consistently said, the staff is rude and act like you are bothering them if you ask for a price on the unmarked merchandise. I bought a coffee table and asked that it be held until I could come back the next day and pick it up. The employee asked me to write down my name and phone number and then shook her head in disgust when I wrote down two phone numbers where I could be reached. I have been in PDs many times and the staff attitude is always the same, never any recognition that you have bought before, no greeting, act put out to answer a question or even process your purchase. Ridiculous. read more

Some interesting home décor things here, but I'm afraid I have to concur with the previous reviewers about the staff. Anyone who has been to PD's knows that the aisles are sometimes very narrow. I was making my way through one of the "bottlenecks" today and the tall young male employee was following behind me. Knowing this, I did not loiter or stop to look at anything as I would have blocked him in. When he passed me (roughly 3-4 seconds after he started following me), he said "Excuuuuuse YOU!" under his breath but plenty loud enough for me to hear. When is this kind of behavior toward a customer EVER acceptable, PD's?! Given the fact that there are plenty of other stores (and on-line sites) that offer the kind of items at PD's, I don't need this kind of treatment so I'm done with this store. read more

I love this store, however, I gave it 3 stars because the store manager is awful to deal with. Like the lady said above, I always leave mad because she has such a sorry attitude. But once again, I absolutely love this store. read more

Remember the movie "Pretty Woman" where Julia Roberts walks into a boutique on Rodeo Drive? That's how the staff treats you at P.D.'s ....except it doesn't matter how you're dressed! They are consistent. Consistently snobby every time, especially the owner! Don't let their products fool you. Nothing better than TJ Maxx here. They import most everything from other countries and then overprice it big time but somehow try to make you feel like you're getting a great deal by being in Franklin's Antique district. Blah....never going again. I gave it almost 10 tries... tried to be overly nice to the staff and cannot stand them. Go to BARN DOOR next door to them instead! Local made stuff just as good. Better prices and super friendly!!!! read more

Great store! But like a previous post, employees are like the soup nazi. After asking the price and length of a table, I was almost afraid to ask anything else. Like I was bothering them. But the store is nice with allot of things at good prices. Or I guess go prices, was afraid to ask the price on many things read more

Rude and apathetic employees. Furniture is of very substandard quality, hence no exchanges or returns. I'd rather pay more and give my money to an owner who demonstrates worthiness by instilling a positive culture with their employees and personally. read more

I have found some great things here and bought them. However, I could barely find a staff member to give my money to and when I did she acted put out to have to allow me to pay.. how dare I bother her to purchase something in her store was the attitude I got.. they absolutely have to be the rudest staff I have dealt with anywhere. Will NEVER go back. There are so many other places that are hoping you will come spend your money. I left there and went right next door to JJ Ashley and they were amazingly helpful and had beautiful pieces. read more

I never thought to check yelp for reviews! I accidentally came across them and had to laugh about the comments describing the staff! I recently took a new neighbor for her first trip to PD's. I warned her that no one would smile or make her feel welcome! Also, I think the prices have increased over the last few years. It is no longer as much fun to shop there because you can match their prices many other places. They no longer stand out in the area of discount shops. It was my favorite go-to place for at least 12 years but now is just an occasional place to drop in with no anticipation of a true "find"! read more