I had an original appointment Friday June 26 at 9:30am for my 2013 rav4 at a dealership an hour…read moreaway from our house. The first offer was made to buy the car, which I asked for an appraisal as we didn't know what we were looking at for repairs and wanted to know our options. We were told we were looking at 10 hours of diagnostics, understandable as we had brought it to a local shop and they had become stomped after a few repairs and recommended a toyota dealership to fully fix it. I made it clear this was our everyday car so we would need it back asap but understand things can take time. I made multiple attempts over multiple days to contact our technician Brenden (phone calls, voicemails, and texts) and was ignored. Thursday July 2nd diagnosed as being the brake actuator, was told that it was possible that wasn't the issue for 2k and told it would take a week or so to get the part in. Looked into potentially selling the car and was contacted to sell it but after what they offered and looking at the current car market we decided to keep it and go forward with repairs and suddenly they could mark the part as critical to get it in sooner. I was called Tuesday July 7th saying the part was in and the car should be done by the end of the week. I was contacted Thursday July 9th trying to buy the car again while at work. Contacted twice Friday July 10th to buy the car and told my rav4 was desirable to grow their used car lot, once again while I was at work. At this point there was still no word on repairs. On monday July 13 I sent our tech Brennan a frustrated text that morning in which he called me shortly after saying they got the part in the car on Friday and it fixed some codes but some were remaining and that they were in the process of taking the steering wheel angle sensor out to test it but if we needed a new one that they could ship it overnight. I asked for the cost for that part and was ignored. Sent a follow up text Tuesday morning on if they had any updates on the car and was ignored again. Text again Wednesday and nothing until I called and demanded answers. They said we would have a final quote Thursday at noon and offered a minimal discount off the total service. Noon came and went without any word and have tried contacting them multiple times with no answer. Finally got a hold of them and they said they would overnight the part and have it in by 9 am and that he would communicate with me when it arrived. 9 came and went and I text him and the part had arrived but they guaranteed my car would be done on Friday July 17th by 5pm. I text my tech at 4pm letting him know to keep me updated as we live an hour away and I didn't want to drive all the way there if something happened. 5pm came and went with no answer until we called them. Apparently the part was a "dud" and they missed the overnight shipping by a "half hour" and now will not have the part until Tuesday morning. As of Friday July 17th they have had my car for 3 weeks. I know a decent amount about car repairs and diagnosis does not take an entire week (they themselves even said 10 hours and are open for service 6 days a week with most days being from 7:30-7), or testing a single part does not take multiple days on end. At this point this feels intentional and sleazy because they have made it abundantly clear they want to buy my car from me and all I want is clear communication on what is happening. The Muskegon toyota dealership is under the my auto imports umbrella that own the muskegon toyota, muskegon nissan, my lakeshore subaru in nunica, my grand rapids mitsubishi and I know I will never be doing business with any of those places ever again and I advise others to do the same and avoid the headache I have dealt with. I wish I would have taken my car to the toyota dealership in Traverse City as it feels like its being held hostage.

Purchased a 2026 Rav 4, ordering and delivery was very good. Service department is also very…read moresupportive.

Workmanship is "standard". Customer service is "poor". Maintaining quoted timeline and in budget is…read more"bad". My project went twice as long as promised, and cost me twice as much as what I was quoted. Furthermore, things I was promised were not completed. I was to the point I just wanted my truck out of their shop. The shop is messy and unorganized. Trying to speak to Dan (who has a hearing aid) is impossible. Dan is a nice guy but promises bigger than he can deliver. Overall, the work was o.k., it'll just take awhile to get the bad taste for the overall process to heal....

Always great service! Professional and reliable. Fair prices. They have worked on my Dodge…read morePromaster and also my Prius.

I brought my toyota tundra in for front struts and to have some repair done to the frame. They were…read morefast, professional and courteous. The owner Dave and the mechanic were very thorough by showing me what they recommended be done. The work was done on time. The quality of work was exceptional and I felt the cost was a real value. If you want old fashioned honest quality work without pressure to buy stuff you don't need - go to Hillbilly Auto!

This place practice deceptive business. They tried to say that they had fixed my car, gave a…read morerefund ,they did not give me no refund) then gave my car back to me, without me paying. They can not be trusted I had to call the Police to get my car back from them. Who work on a car and release it before it is paid for and they give the client money? I had my car removed from there and will never go there again, even if I have to take it to Grand Haven or Grand Rapids. Jordan is Crooked, I am sure I am not the 1st person they did that to. Jordan has deceptive business practice, they actually told a Bald face lie to say they fix my car and I didn't pay for seven years they didn't send any notices.

Love this place they got my vehicle is asap and fixed it with in a day Appreciate them to the…read morefullest I recommend this place above all

These guys are awesome!…read more It is so difficult to find an auto repair shop that you can trust. It's so easy to get taken advantage of. Not at Laird! They took the time to explain everything to me, the repairs were exactly what they quoted and they finished it when they said they would. I'm pretty impressed! This will be my shop from now on.

This has been my family's go-to place for YEARS. They are great people, timely, and always honest…read moreabout the work that they do. I brought my car in for an oil change yesterday and they went above and beyond to make sure I was taken care of. They even helped explain a few reasons why my car might eventually need further maintenance. Great prices too!

Always do. Great job. I've been taking my Trailblazer there since I got it. Always help me if…read moresomething on the trailblazer needs something fixed and help with the oil changes, keep everything running, and make it last for a while

We've bought 2 vehicles from Rynberg's. Both were very reliable. No surprises. They really go over…read morethem and make sure what they offer is dependable.

Sold both my brother and father a car, my father has put over two thousand into his just to get it…read morerunning after buying. my brother had to replace the engine four months after buying. the warranty they sell isn't worth the paper is written on, good luck trying to find a mechanic willing to use the warranty.

Two times, I had my truck in there with pretty major issues, they were very honest, fair, and…read moreupfront about what needed to be done immediately versus what could wait. Their pricing is more than fair, they were speedy, and always very friendly.

The only honest mechanic that I have come across is CARS auto in Jenison just off Chicago drive and…read more18th. He was super honest and they got the diagnosis right on my jeep first try. Didn't replace unnecessary parts and were cheaper than everyone else that quotes me. They were honest about their workload and still managed to get the job done way earlier than expect. They are my go to for now on!