I dont know what this wacko is talking about. Went into The Source at Cottonwood after exhuasting…read moremy searches at other retailers and on line. Talking to a girl about what i was facing. She outright said i dont know, let me ask my manager. This gentleman listened , asked a few more questions and not only tried to find a solution he even offered 2 or 3 alternatives. Best experience in a long time. I wouldnt pay attention to the last post. Unless its food has no idea what good customer service is in the first place

BUYER BEWARE DO NOT BUY FROM THE SOURCE. This company is very dishonest. I purchase a set of…read moreBluetooth headphone a year ago for about $90 from The Source at Eagle Landing. The sales rep convinced me to purchase the extend warranty fo an extra $25 which I did. The warranty covers 3 replacements for the headphones. I went in this June to have the headphones replaced as they weren't working. The manager who was very rude said that pair I originally bought were discontinued and I could have a more expensive pair but that I would lose all my warranty. That pair was regularly $140 but were on special that week for $80. If was just buying that pair I would of paid $80 but they said they would not give those as a replacement. I could take a cheaper headset to maintain my warranty. I decided to take the cheaper set as I didn't want to lose the rest of the warranty. They said that they didn't have that set and that I would need to drive to the store at the Cottonwood Mall. The manger there was also extremely rude and unprofessional. When I got home I noticed that the headset was Bluetooth only as my original set was both Bluetooth and plug in direct type this one was not and was worth $50. I had to go back to the store and take the other set and lose all my warranty. I will never buy from this company again. The Managers of both these store were totally unprofessional.

These guys were amazing! Brylan helped me get a new plan with TWICE the data and less money. The…read moreprocess was smooth, with a clean store and friendly staff. Will be going here for all my mobile needs from now on! Very happy.

Come to WirelessWave in Cottonwood Mall for a new phone, excellent customer service, and support!read more

Took my phone S24 ultra in for screen repair, when I got it back the screen wasn't even the right…read moresize for the screen, but I got over it, wrapped it up and gave it for a Christmas gift, when the person opens it they also got lottery tickets and they tryed scanning the tickets with app on phone but the screen was only black, they stole or broke my phones camara. And put in a screen that didn't even fit my S24 ultra. If toy ever get Ur screen repaired make sure you check all the functionality like camara is working. This is so frustrating I payed over $375 for a screen not even the right size for one and then the lost of the use of the camara. (Park royal mall kiosks)

I can't say enough about Chilliwack Cell Phone Repair!! I drive in from Surrey and would not think…read moreof going somewhere else! They are knowledgeable, quick, honest and the best part is they stand behind their product. Definitely 5 Stars!!

I never post reviews but I feel this time I must. I walked into the shop with two iPhones in need…read moreof repair , because there were other customers before me I followed the rules clearly posted on the front door of the business, social distancing myself six feet to wait my turn with my mask on . As I was waiting the conversation between the customers and the staff was about not wearing masks when going into business's, the customers were saying it was their right not to and the staff was agreeing, that was when I noticed that not only were the two customers not whearing masks but also one of the two staff members was not as well. Now I feel everyone has a right to their opinion but when you have a customer ,me, that is waiting to talk to someone about getting some work done they ,me, should not have to listen to the,who I assume is the owner of this fine establishment , talk about, "its all a way for the government to control the masses". That belive it or not was not the worst part of my experience I was thinking of leaving at this point to take my business elsewhere when in walked another customer right past me and straight to the counter where he was asked if they could help him!!!! Wow,,, I was waiting about 10min listening to their opinions on Covid , masks and injections when all I had to do was barge infront to get help!!! At this point my patience had run out and I left. If I could give no stars I would. I'm 62 years old been around the block a bit but this is the worst customer service I have ever experienced in any country, now that's saying something!!!

This owner know his stuff.the screen broke after being dropped and got it fixed quickly.got the…read morepart and his rate was lower than anywhere else I found.other places did not want to bother trying to get the screen as it was an older phone but he cares and got it.works great now. Its also the way he's with people. I will recommend this place to everyone i know.i had to drive from Hope to Chilliwack but worth it. Need a phone,ipad etc fixed he's the guy.Don't waste your time looking elsewhere.

BEWARE OF GENERIC PARTS!!!!…read more Had my iPhone 11 battery and display screen replaced a few weeks ago. I have used their service before on an iPhone 6 repair a few years earlier. This shop has quite an informative website, which I told the operator I had gone through, and complimented their addition customer support option. As I purchased the middle quality of the 3 display screens offered, I DID inquire about how drastic the differences in quality actually were. I was given a brief "good, better, best" response (NOT verbatim). When I paid for the service in advance I was asked to sign a receipt to acknowledge that my phone may or may not work the same after the repair. Again, a brief reply regarding possible damage that may not be known until the phone was apart. As broken screens are common, I wasn't too worried. When the repaired phone was returned, it displayed a message that my Face ID was disabled due to problems with the 'true depth camera'. My Face ID had worked up until the repair, even with really cracked glass. Seeing my dismay, the owner informed me that using parts that were not genuine Apple parts could disable the use of your face ID permanently, and that this was the case with my phone! He also said that Apple would not service the phone, I. E. Replace the glass again, because it had been serviced by a non-authorized apple repair. So, are they reputable service? I would say they are quite capable, polite and expedient. However, I am quite chagrined that they didn't disclose the fact that not using Apple parts could disable someone's face ID. I feel this is very serious.. I understand how providing this information could effect their earnings, as phones with facial identification are becoming the norm , and understandably, many customers would opt to find a service provider with the "genuine" option. If this is their reasoning, then I suggest someone upgrade their training to 'Apple certification standards' and have the ability to offer and install genuine parts, as necessary to ensure optimum performance of a costly device... I would have a LOT more respect for this establishment had they posted this option on their website, or told me up front that this was a hazard of using generic {display} parts... Odd that I am the only person who had this happen ~ no other reviews with this outcome... Dlm

Within a week of getting the box and subscription I started getting a HTTP 458 error. Kam would…read moretake days to respond with no resolution. Evenutally, Kam (778-512-6864) stopped responding to text messages and phone calls. After two months I received HTTP 530 error code 7-500 and their server is offline. Kam is a con man. Do not make the same mistake I did.

Bought a few years from them because the service worked fine in the beginning, after 2 more months…read morethey shut it down and said that the service would not work anymore and that they could give me a month back.. Really shitty..