I have dealt with Shaw for many years. I had always been more than pleased with their service but…read morebought a PVR from them that was less than stellar. When I came back to them after 3 years, they told me that they recognized that the product I purchased wasn't very good but there had been a time when Motorola wouldn't sell to them. What does that say? So they assured me that purchasing the latest machine would solve all my problems and I would once again be happy. WRONG, the new machine came with a newly released Shaw's own digital guide. I've had this PVR for over 3 years and although it is finally better, it still has issues. When using their discussion group to address these issues, Shaw moved the thread and said that from that point on, all the problems had been resolved. This was a blatant lie, as nearly all the previous issues remained. I live in a townhouse complex and frequently only get 10% of the internet speed that I am paying for, and often dropping out completely. I've had techs out numerous times. None able to resolve the issue and some just making up ridiculous answers to the problem, saying that it's the outdated underground cable in the complex that the complex won't pay to replace. When calling their office, they tested my line and stated that the unit next to mine doesn't have the problem, just mine and I'm an end unit. I am fed up and have been for a couple years but wonder if the other companies are actually any better. I will be given the option to find out, as Telus is installing fiber optics into our units at no cost. They're hoping to get more business from their investment and I can guarantee that this will be the result. Contacting Shaw over the past couple of years, I am given the distinct feeling that they just don't care about their long-term customers, yet along any others. Many have threatened to leave and they do nothing nor offer anything, other than upgrading services at 100% customer's expense, which seems to always be the case.

This is the best company I have had the pleasure to be part of. The installers are the best in…read moreCanada and the Office Staff are so helpful. No Contracts, No Problem.

I stopped in today to get some help putting a new Sim card in my father-in-law's pre-paid phone…read more The young gal behind the counter was very helpful, patient, and took as much time as needed to get my father-in-law's phone up and going again. Thanks again for the great service.

I dont know what this wacko is talking about. Went into The Source at Cottonwood after exhuasting…read moremy searches at other retailers and on line. Talking to a girl about what i was facing. She outright said i dont know, let me ask my manager. This gentleman listened , asked a few more questions and not only tried to find a solution he even offered 2 or 3 alternatives. Best experience in a long time. I wouldnt pay attention to the last post. Unless its food has no idea what good customer service is in the first place

BUYER BEWARE DO NOT BUY FROM THE SOURCE. This company is very dishonest. I purchase a set of…read moreBluetooth headphone a year ago for about $90 from The Source at Eagle Landing. The sales rep convinced me to purchase the extend warranty fo an extra $25 which I did. The warranty covers 3 replacements for the headphones. I went in this June to have the headphones replaced as they weren't working. The manager who was very rude said that pair I originally bought were discontinued and I could have a more expensive pair but that I would lose all my warranty. That pair was regularly $140 but were on special that week for $80. If was just buying that pair I would of paid $80 but they said they would not give those as a replacement. I could take a cheaper headset to maintain my warranty. I decided to take the cheaper set as I didn't want to lose the rest of the warranty. They said that they didn't have that set and that I would need to drive to the store at the Cottonwood Mall. The manger there was also extremely rude and unprofessional. When I got home I noticed that the headset was Bluetooth only as my original set was both Bluetooth and plug in direct type this one was not and was worth $50. I had to go back to the store and take the other set and lose all my warranty. I will never buy from this company again. The Managers of both these store were totally unprofessional.