Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

I'm now stuck in a bait and switch scam. I upgraded to the…read more1Gigabyte plan, but am only getting 500mps. Lightspeed internet has confirmed that I'm only getting 500mps. Apparantly, I gave up my 300 mbps plus free modem rental to upgrade to the new faster plan which they could not provide. Lightspeed Internet will not give me my old plan back at my old rate. I complained within a day of the switchover. They now want to charge me twice what I paid before for the same 300 mbps plan. A word of caution - never upgrade Whatever happened to customer satisfaction

Where s the service you won't last long in this town terrible installation looks like they threw it…read moreon the lawn and left it i hope everyone see's the horrible job because it's not a professional job my 5 year old could have done a better job

I normally dread coming into Telus, but, sebastian camelo is a superstar! still in training, but…read morethe best employee I have experienced. he is kind, extremely patient, calm, intelligent, effective, and just a good human being/ employee. no one deserve a raise more than sabastian, he's is unreal, MVP. can't recommend him enough. I hope Telus recogizes and compensates his hard work, dedication and amazing service. THANK YOU!

Telus is the worsttttt. Honestly! Don't waste your money on them. They've been robbing me for…read moremonths after I canceled my line with them and even messed with my credit!!!! That's a red line they're crossing messing with people's credit.

I spoke to Hailey employee number 14049320 she was…read moreexcellent, thorough, knowledgeable and patient. I was very happy she got me all set up with my Shaw TV and internet. One of the best customer service experiences I have ever had. Keep up the spectacular work Hailey the world needs more caring employees like you. :) Tracey Sych

Shaw (and now Rogers) is a textbook example of a company that has completely given up on service…read morebecause they know you have no other choice. They have sent three different installers to my daughter's apartment. Every single time, the "technician" shows up, realizes the job might actually require more than ten minutes of effort (claiming it'll take "two hours"), and simply walks away. It is clear that Shaw is sending rank amateurs who are fundamentally incapable of performing a basic installation. It's pathetic. They have the location data; they know the building. To send three separate people who can't do the job is either gross negligence or intentional time-wasting. The only reason anyone uses them is their stranglehold on the "last mile" infrastructure. They own the cables in the building, so you're forced into a contract with a company that has always been a pain to deal with and has only become more bloated and useless since the Rogers merger. Avoid them if you have any other option. If you don't, prepare to have your time wasted repeatedly.

I was attracted to this provider due to their competitive rates. Setting up the account was a bit…read moreawkward due to a number of communications problems with staff and a couple of mix-ups. Once the the connection was established however, I found that the service was excellent. Customer support was very good. I'm very pleased with this internet provider and would recommend it to others.

This place sucks! They send you no bills and then you get disconnected. How hard is it to email the…read moreperson a bill? Also the customer sign in on their website is the pits. Recently I gave them my new credit card number and they disconnected my internet again. Just tons of bogus hassle.

We reached out to Orcas Online to provide a high speed cell internet solution at our home in…read moreEastsound. These guys are ON IT. So easy to work with...responsive...and committed to providing the best available service for a fair price. We are so happy we reached out to them.

Such a difference in internet service since my family switched over to using Orcas Online. Very…read morehappy with the customer service too. Rick is knowledgeable and always ready to help out. Highly recommend this company!

Got 25 megabit cable from them for a bit more than $30 a month. Bye bye Shaw with their ever…read moreincreasing rates.

WiBand Communications is a boutique Enterprise Internet Service Provider working with clients to…read moreprovide them the most effective networks to run their businesses. Excellent customer service and creative solutions to provide them maximum value for their budgets.

From the owner: Our business specializes in business Internet service.read more

My family member & I just came here in Park Royal Mall because she wanted to get a replacement…read moreiPhone today on December 21st, 2021. The good news is that the 2 employees here were friendly enough but only one of them were the most helpful. The prices were cheaper than the refurbished iPhones that Apple offers. They do give a slight discount despite already being somewhat affordable. And they do seem to be able to try and answer any questions that pops up. These are really the only reasons why I'm giving this above 1 star. Or potentially wanting to give it 2.5 stars (sadly, half a star rating from a individual reviewer on Yelp is not possible yet). The only gripe I have is that we noticed the screen brightness on her used iPhone 11 Pro she had bought JUST mere minutes ago from them were unusually low to the point where it very likely has to be a potential issue. She doesn't have the greatest eye site & the unusually low brightness could be an issue for her. When we brought it up to them about this brightness issue as soon as we noticed it (luckily we were still in the Park Royal mall when we noticed the issue), instead of immediately offer up a possible solution to deal with it or try to figure out what the problem is when we clearly weren't happy about the screen brightness, the first and only thing one of them even bother to do was give us an explanation as to why HE believe the display brightness were so dark (something to do with the displays on iPhones are OLED & LED and it being original displays and such. He was actually wrong in regards to the problem in the end, by the way...). We were ready to call it quits and just try to deal with the issue on our own before his coworker (who were actually the more helpful one the entire time that we were there) finally told us that he'll check it out. It was eventually determined that the OLED & LED display nonsense that the first guy who initially only addressed the issue at first was being rambled on about wasn't the issue at all & that it was a entirely separate issue altogether that caused the brightness to be so dim (which even the guy who DID help us with it admitted he never seen this happen before). The reason why I have a bit of a gripe with the way they handled this entire thing is because the brightness was obviously too dim for it not to be a potential problem, BUT the first guy who started to address the issue that rambled on about the display being "original display" & "OLED" "LED" display of these phones couldn't even care less and didn't even want to bother trying to humour us and try to see if there really was a issue. It wasn't until his coworker who had actually been more helpful the entire time that offered to look into it did we finally figure out what the issue was. This makes me wonder if it is a common practice to not bother looking into things unless if the customer tries to push them into checking? I would HEAVILY recommend that if you want to buy a iPhone without breaking the bank too much, DO NOT come here as a first stop, ust go get it from Apple directly as they are selling refurbished iPhones directly on their website or in their Apple Store app, not to mention they still have 1~2 year old budget friendly iPhones being sold brand new as well (The iPhone 11 & iPhone SE 2nd Generation as of December 2021 when I'm creating this review). If you have any tech issues in regards to Apple products, then its best to cut out the middle man & go directly to Apple. Less potential headache. Simply put, just go directly to Apple first if you can and only come to this store in Park Royal mall in West Vancouver if you wanted to either buy a smartphone case (that you can get anywhere) or if you had no other choice and try to deal with them in terms of tech related issues. Disclaimer: I am not saying this store is likely the worst, far from it, just that I felt they could've dealt with the issue we had more professionally instead of just making us feel like they're blowing us off with our potential legitimate issue (which later DID turn out to be a legitimate issue) AFTER we had paid..... I'm sorry but excuse me? Seriously, they make claims that they're professionals in their own store name. If they're going to do that, then perhaps ACT like it and actually follow through with that claim and actually CHECK if there really is an issue or not..... if you can't back up this kind of claim, why bother opening up a store when you can't even do that?

My I-phone could not get charged any more, the connection was loose and the charging cable slipped…read moreout. I was ready to buy a new I-phone, but wanted to see if could be repaired. On the recommendation of Best Buy in Park Royal, I went to the Mobile Klinik there. I was surprised when after thoroughly inspecting my phone the repair person used a pointed instrument to pull out an incredible amount of lint from the connector! I was even more surprise when I was told NO CHARGE! You can believe me that whenever I have mobile phone problems or need a new one - I shall be back!!