I never saw the response to this until now and I do appreciate the response, however, there was nobody available to contact about the bathroom window lock being broken as there was no attendant for the front desk past 9 pm which is when I noticed it was broken. And yes, it actually was broken I had every person staying with me try to lock it just in case it was user error on my part. read more

Pacific Crest Hotel Santa Barbara - Hotels Near Me - Santa Barbara, California

We stayed at this hotel for our trip to Santa Barbara in March. Our stay was only for 3 nights. This hotel is near the beach and walking distance for the wedding that we were attending which was convenient. Our hotel room was located on the second floor while by boyfriend's mom and brother were on the first floor. Our room was nice, spacious and clean. The floor however was squeaky to step on. I had to watch where I step so that it wouldn't be loud, especially at night too. Feel bad for the people in the room below. In the bathroom, they prove shampoo, conditioner, body wash, hand soap and body lotion. The room has a TV, dresser, mini fridge, coffee maker but no microwave. When we made a reservation to stay here I thought they provided some breakfast but they don't. They were doing construction in the main office during our stay but we didn't hear that much since we were out most of the time. Downside would have to be parking and phone service for T-Mobile users. Parking is limited. If there is no more parking, you would have to find street parking. For our trip we just left my car and just used Uber. As for the cellphone, my boyfriend and his family have T-Mobile. They were not getting good reception even with connecting to the hotels wifi. read more

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Updating my review after a second stay. We had Room 9, right next to the ice machine /restrooms. The room was dark and not like the prior room I stayed in (13), which was in a corner and quieter. Other hotel guests get ice at all hours of the day and night and the slam the door. One night, we had to call the after hours number since a group was loud and belligerent until nearly midnight. The after hours answering service was useless-said that they could not get a hold of the onsite person. So we just had to deal with the noise. Second night a wedding party stayed here and I'm pretty sure their regular house is a barn in the sticks bc these people were total loud trash. Asked the front if they could do something about the ice machine room visitors and they said they'll lock the door at night-but this was useless bc you just use your room key to open it. They also told me they had other complaints about the noise. Ummmmm, maybe solve the problem somehow?! The girls that work in the office have zero hospitality industry experience, and I'm sure they're poorly paid for their lack of experience. This visit truly felt low class and uncomfortable. Won't stay here again. read more

If I could give -5 stars I would: (Booked for an April 2025 stay) 1. Room smelled like an unclean urinal. 2. Booked based off the pictures & location and quite frankly, we were CATFISHED TERRIBLY. The room was ABSOLUTELY NOTHING like pictures described. 3. Found bugs and spiders throughout room/window. 4. Stains on the bedding (sheets and pillow cases) 5. Ongoing construction so room was not quiet. And to top it all off, No refund, Not another room to accommodate, just nothing. What a waste...The owners should be ashamed of themselves. Do not stay here if unless you don't mind a dirty, smelly, potentially loud, and expensive stay in this subpar establishment. read more

I am another one who had a terrible experience at this hotel. I am frankly surprised that the pictures on Yelp make the rooms look beautiful. I think that only half the rooms (the larger rooms on the top floor) are nice but the rooms on the bottom floor are absolutely disgusting!! We had several issues with this hotel. Granted, they are very nice people and sweet, but they are not very bright, not trained well at all, guarantee a room but when you get there they give you a different room and tell you that the room you booked got filled (well why did you guarantee us the room in the first place? Downright sleazy or totally incompetent!). We were promised a large double queen room but what they gave us was a very small room with only one queen bed in the dark dingy ground floor that was dirty and depressing to be in. That messed up our plans big time because our son was going to stay with us. When we complained, they tried to lie their way out of it but at least they did the right thing and adjusted the charges. But they wouldn't have done that if we hadn't complained and pointed out how much at fault they were. The room was disgusting. There were some electrical code violations such as no cover plate over a light switch. One of the throw pillows actually was torn and had stuffing coming out of it! It also felt filmy and dirty like it had never been washed in years, or had rolled in dirt. The fixtures in the bathroom were about to fall off the wall, and the toilet paper holder was put on the wall crooked, LOL! To top all of that off, we actually had a power outage in our room! It was our room only and not the rest of the hotel. At least they had enough brains to check the fuse box and were able to get the electricity back on in our room. We will never consider this hotel again. I very rarely write negative reviews if at all. But I couldn't let this one go because of all the things that went wrong that could've been avoided. read more

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Pacific Crest is clean and cozy. The outdoor area is great, with little sitting areas, pool with many areas to sit and eat. The breakfast was great, home made muffins, gourmet worthy yogurt and a trendy bottle of OJ. Naomi was wonderful as was all the staff!! read more

IF I COULD GIVE ZERO TEN HOURS OF DRIVING GOT THERE RIGHT AFTER 9 and it gives you a number to call. Called till 11.20 and noone ever picks up. why capital one would have this posted and it's a dodgy area. The girl finally picks up to capital one probably in a bar and asks for her to call her: Emmmm it's 11.30 and she doesn't care that we are stranded do NOT RESERVE THIS HOTEL EVER ITS INSANE read more

Noise level of patrons was sort of unsettling. Very loud people staying at this hotel, which is really a motel. Someone was in hysterics twice for about 30 minutes each time. And another where a man was shouting loudly (I felt uncomfortable) at his wife or girlfriend. The hairdryer did not work even after trying multiple outlets and resetting it. Nobody was at the front desk when I went to return my room keys and give them the broken hairdryer. Also, the soap dish holder handle (for the washcloth) in the shower was broken off. The WiFi was not so great either. Very slow and hardly worked. My tv connection went out often as well. This place needs some more attention. read more

Rooms are exactly like the photos. A clean and very spacious hotel room with very friendly and accommodating staff. The pool was heated to 80F in January! Can see East beach from the property. We enjoyed our stay. Only downside was it is a T mobile dead zone and their own internet is awful! So don't stay here if you plan on working remotely. I was not able to get anything done, but unplugging was kinda nice. read more

I haven't even checked out yet but I wanted to leave a review! Everything and everyone were outstanding! My sister and I each stayed in our own renovated rooms. They were very pretty and very clean. My room was large with a little patio, my sisters was smaller with a large shared deck and partial views of the ocean. I read sone of the bad reviews a couple of days before coming and was concerned. I called and Jamie calmed my fears in a respectful and sincere way. She was also there when I checked in and was lovely. I would 100% stay here again and recommend it. read more

Good hotel! Really enjoyed my stay. The front desk lady was very helpful to us. The hotel has a nice environment and is really close to the beach, about a minute walk. read more

I stayed one night here for a quick getaway to SB. I received a couple of emails a day before welcoming me and if there was anything I needed. I requested a room on the 2nd floor which was accommodated. The day I was to arrive, they texted me to ask when I was arriving so they could get the room ready which I thought was a nice touch. When I arrived, I was checked in quickly and the gal was very friendly and very helpful. She did advise that there was construction going on and the water was going to be turned off for a while and didn't really know for how long. That would have been nice to know beforehand but not a huge deal. The room was super cute, had a beachy decor and was very clean. There was a paper on the bed explaining everything about the hotel that I needed to know along with a chocolate. Very nice touch. The hotel is in a great location, it's in a residential area and literally a couple of blocks to the beach. There is a nice grocery store within walking distance and also East Beach Tacos. There are ice & vending machines also. The pool area is nice with loungers, umbrellas and table & chairs. Unfortunately, the pool was very dirty with leaves from some recent weather but was unusable during my stay, which was a disappointment. The following morning, the pool person was there to clean it though. I would definitely stay here again when in SB. read more

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Subject to update: We booked through Hotels.com, we requested cancellation. The hotel let us know to cancel hotels.com as they couldn't process it. After discussing with Hotels.com, they reached out to the hotel while keeping me on hold and then confirmed the hotel would not charge my card on file, and that it had not been charged to date, May 14th, 2025. As of May 16th, my card on file was charged. I contacted Hotels.com in which they confirmed the hotel mistakenly charged my card and agreed to refund that amount. Here we are May 28th, the hotel has not refunded my card and let us know it was our own error due to cancelation not being within their allowed period. However reminder to all consumers: WHEN a business agrees to refunds, verbally or in writing. They shall uphold the verbal agreement. Instead PCH Santa Barbara, has claimed employees had no authorization to agree to a refund, and that they would not be refunding us for the full charge. They have made no attempt to refund it without me furnishing proof that they agreed to it. So I have. read more

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Room is not as advertised. They show pictures of remdodeled bathrooms and rooms but give you the crappier one. Pictures showed towels folded nicely in a fan, all the amendments there. We didnt get that at all nor even tissue paper. A king size bed is really a full size (its smaller than my queen size at home). They didnt let us know that there would be construction so you hear them work 15 ft away from your room with power tools throughout the whole day. They were moving lots of large furniture and passed our room a lot bumping into things making a lot of noise. No 24 hr concierge and they are only here a small handful of hours per day. Would not recommend this place at all. The only good thing is that there was plenty of parking on prem and on street and it was a block from the beach. read more

Unfortunately my stay at the Pacific Crest was not the best. Although the front desk staff was very friendly and welcoming the other aspects of our stay were not as expected. The room that we booked and the one we received were not the same. There was a lack of hot water in the shower, I had to turn off the cold water and turn the hot water up all the way to get a semi hot shower. The room itself wasn't very clean when we arrived the floor was pretty dirty. Had to ask them to come and clean our room twice. For the price we paid to stay here I would look elsewhere next time. read more

Very close tonthe beach. Basically the same as the Motel 6 next door and maybe a bit pricey in comparison But it does allow dogs. It has a couple EV chargers, but between the chargers only being on at certain hours and my EV only charging during off-peak was not able to charge. read more

We rented the suite which is the largest room. It was over $1000 for 2 nights. Huge, beautiful kitchen with absolutely nothing in it and nowhere to sit. No utensils, dishware, pots or pans, not even soap for the sink. Nothing. I've never stayed in a hotel with a kitchen where nothing was provided to use it. I asked about it and they said they had no plans to stock the kitchen. So I guess you'd need to bring your own pots and pans, etc. No kitchen table, just an extremely large island that you can't sit and eat on. No coffee table and one of the couch cushions was missing. Weird and a rip off. read more

Pacific Crest Hotel Santa Barbara - Massive wine fridge. No bottle opener. - Hotels Near Me - Santa Barbara, California

I would absolutely NOT recommend staying at this motel. Our small room looked put together at first glance, however the base boards of every wall in the room and bathroom were filthy, and the rug felt disgusting under bare feet. We opened the curtains to find our room facing another building, which can't always be controlled but there should be sheer curtains so you can still get light in your room without being exposed to the world. The coffee area was wierd and unsanitary, loose ground coffee in a jar with a red solo cup full of creamer. The bathroom sink loudly drained whenever used. And the tv was extremely small. The rooms were nothing like as advertised. The hotel staff were polite, I asked to switch rooms due to the quality of the room, I was told they were booked up but to check the desk in the morning. First I called from my room and the phone just kept ringing, I went down and asked about switching, the front desk woman told me all of the rooms are the same. So I asked if I could cancel my other nights and she said yes no problem, I even clarified that there wouldn't be any fees involved. Since I booked through Expedia she said if they reached out to them, she would approve the cancellation. Two days later Expedia told me they can't get ahold of anyone at the motel. So I call multiple times, the phone keeps ringing. Someone finally answers and I explain my situation, and the woman tells me she will have to investigate the issue and get back to me since two of her staff just quit. I actually felt bad for her, it sounded stressful. Until later, she denied the request to let Expedia refund me, citing that refunds must be approved by a manager. How would I know anything about that! All I know is the front desk person said I could cancel. Was I supposed to question her decision? The ethical thing to do would have been to say, hey customer who is not happy with the quality of service and was told it was ok to cancel, we will honor this and not charge you for two days that you didn't even stay with us! It's not the customers fault the hotel is having staffing/management issues. Instead they got to double book my room and make more money off of me. I'm sure the hotel will reply to my comment and claim I am so disgruntled customer...but I am not, I am just a mom, trying to celebrate my anniversary with my partner for the first time after having kids. I needed a relaxing break and instead I got catfished by dirty motel with disrespectful service at the Pacific Crest. So lame. If you want a decently priced hotel, stay at the Inn by the Harbor. They have great staff, free wine and cheese/breakfast, free bikes better location, and best of all clean rooms. read more

Checked in and the king we paid for was a queen. Moved to a room with a king, moved our luggage over and went out for the day and when we got back our room key did not work. We called the emergency number and we waited an hour just to get a call back then waited another hour for someone to show up. What a joke. Would not stay here ever again, they didn't even seem sorry. Just full of excuses read more

Full size beds listed as queen size. Mgmt very unresponsive, corporate unresponsive, can't even leave VM on corporate phones. Never again

1. This is NOT a luxury hotel. It is a very pleasant, peaceful boutique hotel that has been lovingly cared for. 2. This is owned/managed by humans and not a corporation. It is NOT a party venue. It is NOT a place where you can check in after nine. So don't mess around all day in Solvang an expect to arrive late. It isn't happening. The decor is great. The room is clean. The pool is clean. The attentive service is great. Establish a good texting relationship with the owner and all your needs are met. Even when my friend thought he had lost his key, after checkout, they did a thorough search for us. (We found it at the next hotel instead.). It is convenient to the city bus (6 dollar all day pass), and of course there is Lyft. It is quiet, peaceful, and thoroughly enjoyable. I will definitely go back whenever I return to Santa Barbara. read more

I usually visit Santa Barbara a couple of times a year. Since my first stay here in 2017, it's become the go-to. It's family owned and operated, Greg and Jennifer are always around on the property. They're very kind and started to remember my husband and me after we started to make regular visits. The property is very well maintained, comfortable, and has free parking and all the amenities we could need. They'd refurbished it shortly before I first visited and almost every time I've been back they've made some improvement like a new water heater or new sheets. I've never had a single issue staying here. The location is great, too - it's only a block from the beach and a mile or so from State Street. They're on a few hotel websites but I prefer to book on their website. They're quick to confirm bookings and send information, and they also follow up on the day you're checking in to make sure they'll be there to greet you. Since COVID, they've been following guidance on shelter in place and been closed when it's mandated. I've visited twice in the past year (when shelter in place was not in effect) and they've done everything they can to make everything safe. It's kind of bare bones but all in the name of following guidelines. The owners wear masks on the property, they're only in rooms to clean them, and it's quiet. Although they can't serve breakfast, the heated pool is open, and there's coffee in the bedrooms along with the offer of freshly brewed coffee downstairs in the morning. Greg also mentioned to us that they'd recently upgraded the bedding, and it was indeed even more comfortable than our last visit. It's a wonderful place to stay and venture out from. It's a shame to see it so quiet here but they're doing a great job and I'm looking forward to seeing the place full of life again. read more

Trust the bad reviews and DO NOT STAY HERE! We paid over $300 a night for no hot water in the shower, nobody to answer at the front desk and nobody to respond to texts messages. The bathroom door doesn't close unless you pull it up and back. The bathroom seat slides because it's not held down by ample screws. Your key card deactivates before you can walk upstairs to your room. The room has a stench. The room is advertised as a Queen bed, but it's really a full size bed. Esmeralda is a bitch. Her response was, "well nobody else complained and maintenance checked for issues and we found none." Basically an F U/tough luck. Now I'm reading previous reviews that plenty of ppl are having issues with the hot water in the shower. I've waited over a week for corporate to get back to me, there has been no response. I called the hotel back 10 days later and spoke to Esmeralda and once again she was a bitch. Victim blaming again and told me that she she'll tell corporate to not consider compensation because I told her she was victim blaming. She wouldn't provide me with a number to corporate. Don't stay here read more

You're greeted by two of the loveliest couple in the office. Greg and Jennifer definitely have great vibes and super chill people. They totally made me feel VIP upon checking in. They upgraded me to a private room with two beds instead of one!! The room look just like the pictures. That bed though... It's a bed you can stay in all day!!! Super quiet throughout my stay. Extremely close to the beach and other tourists attractions. Greg also makes a great coffee brew in the morning! Parking is on-site and free. Free WiFi. It's everything you need for a vacation. Warning: there is no 24/7 front desk service. So if you're needy, this is not the place for you. read more

Pacific Crest Hotel Santa Barbara - Hotels Near Me - Santa Barbara, California

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Words cannot describe how satisfied I am with this hotel. I'm contemplating a description to put together to show my utter satisfaction, my stay here was just so amazing. Being very indecisive with hotels and having researched my options in the area for days, in the end I am happy with my decision. When I finally arrived on a beautiful, sunny afternoon, I parallel parked outside the main office on a one-way street and walked through the front door where I was greeted by a man in a uniformed polo shirt. He said I was a little early and asked a lady around the corner if Room #16 was ready. Come to find out she is his wife and they run the hotel together, she was wearing the same shirt. The hotel has been in his family since the 1970's. He walked me to my room, showed me around, let me in on minor details/things I should know then he was on his way. I immediately walked down to the ocean since it was right across the street. When I came back to my room I showered in the lovely, yet small bathroom and got ready for the concert I was attending at the Santa Barbara Bowl just up the street. When I got back from the concert that evening, the pool was lit up in a magnificent blue. I sat on a lounge chair for a few minutes to breathe in the California air. I slept wonderfully that night, went for a long run on the beach in the morning and ate the complimentary breakfast by the pool. I will definitely, hands down, stay here again. I HIGHLY suggest giving business to the Pacific Crest Hotel Santa Barbara, read more

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We were locked out of our room from 9:45pm until after midnight. The after hour emergency number is a joke and the guy who answered said he was in San Diego so that doesn't help us being in Santa Barbara. It took over 2 hours to get into our room as the manager Esmeralda didn't want to drive so far to let us in even though none of the master lock keys worked. We tried 6 master keys to get into our room & none of them worked. We were made to feel stupid and were asked if we are using the key card correctly?? Excuse me!! Now she won't refund us & said she would reach out to corporate for credit. She never called as promised and and now I have to reach out to them. Was given an email address. Now I wait and see if they make this right!! Don't stay here!! read more

Room is absolutely not as advertised. My room was the dumpiest room in the entire building. There wasn't even a chair or desk in my room. The towels had stains on them and the floor was dirty. There may be some rooms that are remodeled, but most definitely not the one I stayed in. 100% not worth the over $300 a night that I paid to stay. I honestly think the motel 6 would have probably been a cleaner experience than what I had. Sadly cannot recommend to anyone else. Maybe after all the rooms are properly remodeled. read more

Pacific Crest Hotel Santa Barbara - Dirty stains on towels - Hotels Near Me - Santa Barbara, California

Made a reservation for on night (Sunday) so I didn't have to drive home after a concert. The room was clean. The bed was comfortable. The location nice. The pool area looked good. The noise level was TERRIBLE. There seemed to be construction going on in the two rooms next to me. Workers were renovating until at least 11pm. So inconsiderate. Lots of talking too. The office should have made guests aware that work would be going on long after sunset. In addition I needed ice and the machine was broken. Would not recommend. read more

Had a lovely stay at the Pacific Crest. The room was good sized, well decorated, with just the right touches. The bed, linens, & pillows have us shopping for our own home - they were that comfortable. The location was unbeatable; just 3/4 block from the smooth, silky sands of a beautiful Santa Barbara beach and a 10 minute drive to State Street and it's wide variety of entertainment and food offerings. The owner, Greg, made us feel welcome and went out of his way to provide recommendations. If we plan another trip to the area the Pacific Crest will definitely be our go to destination. read more

If you wanna get double charged , have a broken shower and no accommodation stay here! We booked through Airbnb received an email that our credit card was on file was charged for $500 morning of our stay also with it saying that ZERO was due upon arrival. When we arrived to Pacific Crest, we were charged $479. They stated that it was not paid for through air bnb and they needed payment upfront, although we had already received the charge from Airbnb. When I asked for an invoice she realized her 479$ mistake she said the refund would take 5 to 7 business days and they "couldn't do anything to it go by sooner" . 2 hours into our stay the shower broke and wouldn't not stop running.When we went to go ask for help, she proceeded to try and fix it with the screwdriver BEFORE calling maintenance .They also refused any accommodation for a room upgrade. When they saw that we were getting upset when they couldn't accommodate us for a room upgrade after several inconveniences. We were offered a full refund only if we left IMMEDIATELY so they could "resell" the room and that's the only way they could give us an instant refund which is ridiculous because when we were charged double previously they said that they couldn't refund it with and it would take 5 to 7 business days but magically when we are leaving the room we're offered a full refund .We drove two hours to stay here planed the trip and had so many inconveniences and we didn't even end up staying, but we still have a $500 charge on Airbnb .This is the worst experience we've ever had and they were completely fine with us having nowhere to stay on New Year's Eve night. Keep in mind the receptionist didn't know what she was doing and kept having to ask for help. read more

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Love this place, food, drinks and fantastic service! We love coming here and getting away to play. Highly recommend this place!! We will be back very soon!! read more

Stayed here for my birthday weekend very nice hotel staff was super nice I was late for check in and they let me do a late check in. rooms where clean and spacious. I definitely would recommend this hotel for a quick getaway. read more

The pool was Amazing it was warm! Most pools even when I call or it states online the pools are not heated! The beach was near by. The staff was very helpful. Room was clean and definitely will be returning! read more

I cannot say enough good things about my stay here, so I'll bullet point why I loved my stay here so much. - It's steps away from East Beach and only a mile away from the Funk Zone, making it conveniently located for everything you could want to do. - The owners, Jennifer and Greg, are very thoughtful and take great care of you. - Jennifer bakes a delicious breakfast every morning, using fresh ingredients from their garden. - My room felt incredibly clean! I work in the hospitality industry and I was even surprised at how clean my room felt. - They try to make their hotel as eco-friendly as possible from growing their own ingredients to using shampoos in paper packaging. - The owners have both lived in SB a long time, so they gave us many recommendations for where to eat and what to do. The first thing Greg asked me was if I had planned out my trip there. If not, he was going to sit down and help me make a schedule. Overall, wonderful experience and 10/10 would recommend it to anyone looking for a cute and clean hotel! read more

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The room was huge, nice and clean. The bed was super comfortable with nice linens. it's well stocked with a teapot, coffee maker, coffee, and teas. Great location and the kids really enjoyed the pool. I can't say enough about the helpful, friendly staff. We will definitely stay there again. read more

We booked this last minute through Expedia for the same day. After confirming, the hotel asked for our personal email and among many other things, mentioned that 9pm was the last check in time with no after desk hours options. I've never seen that in my life. We immediately called and left them a message. They texted us back and told us to deal with Expedia. We did and Expedia tried to contact them several times with no answer. They then texted us that Expedia had to approve it, not them. We let Expedia know and the hotel still would not respond. They hotel owner then called my husband and told him to stop texting??(they were the ones who texted, we originally called) and rudely told him that because of the annoyance they would not refund us and started yelling at my husband. They said we had to call Expedia. So we did. Expedia finally got through to them and the owners said "too bad we have their money and we are not refunding it" read more

This is such an awesome hotel. Is it the fanciest hotel I've stayed at? No. Is the service amazing and personal? Heck yes. **Please note that their check-in hours are limited and the lobby closes at 9pm. Plan accordingly** SERVICE: Superb. From the moment I booked. I booked via Hotels dot com and received a text the next day (not automated) to obtain my email. They also texted on the arrival day to inform me regarding their check-in hours. The front desk receptionist (Kelly) was super friendly and informative. She took the time to give us all the information we needed in regards to our stay. She even walked us to our room and gave us a little tour of the grounds. The owner was also nearby and he was wonderful as well. Asked us if we needed anything, offered recommendations on places to eat, and took/emailed a photo of us by the pool. ROOM: Very clean and cozy. The bed was clean and super comfortable. Clean shower/bathroom as well with ample hygiene products. POOL: Great pool. HEATED!!! Deep too. They have towels available. PARKING: They have covered as well as open spots. Not a huge amount but we had no problem finding parking. There was street parking as well. BREAKFAST: It's not anything huge but we were warned of that. Just a bite to get you started. Try and get there early as the eggs were gone when we arrived. It's just a few pastries, cheese, salami, bread/butter, coffee. Not sure if they refill regularly or not. LOCATION: You can see the ocean. Short drive to Stearn's Wharf/State Street. Thank you for a great stay!! read more

Great location and such friendly staff. I highly recommend the second floor rooms w two beds. The room was spacious and clean. Loved the furniture and decor. The pool was lovely and only one household at a time. Location- close to the beach and parking was easy. read more

The photographer for this hotel is amazing. There aren't any ocean view rooms. The building is located behind other hotels. Don't pay the price for something they can not offer. The women working at the front desk were very nice. read more

Great place to stay. Comfortable bed. Quiet room. Immaculate. Great pool. Owner, Greg, is very friendly and will recommend excellent restaurants. I would certainly stay here again. read more