It takes a lot for me to leave a negative review. I'm usually one that tries my best to find positive in everything, despite the interactions. I do believe this needs to be shared with Pacific Dermatology back office functions. Firstly, i must say-- interactions with the front end staff including scheduler Elizabeth (on the phone she was lovely and explained everything precisely) and check-in personnel, Brandy, were absolutely wonderful. Very friendly, helpful and professional. I'm grateful for them! The office was also very clean. Unfortunately, the gut feeling I had about the few back office staff I encountered including Dr. K was reality and quite the opposite of the front office staff. I waited for 40 minutes or so to be seen-- I don't mind waiting especially when believing you're in good hands. I don't expect perfection, I do expect standards of medical care and practice. I can't recall the gentlemen's name(MA) that brought me back, he was topically friendly. I went to sit on the exam chair and I was surprised he said, "oh no not there. Please have a seat in the smaller chairs." I have fibromyalgia and other chronic medical issues and was in a lot of pain. But I listened and sat in the plastic chair which is fine. He proceeded to remove the paper I briefly sat on from the exam table. Not sure if he was annoyed, but his body language conveyed it. He was quickly in and out with what seemed to be really rushed usual instructions. I thought maybe he was in a rush or just moved more swiftly. Told myself not to assume. Next, the doctor comes in with a female MA who were both seemingly friendly also. Speaking really quickly and quite rushed, Dr. K gives her MA a look and then looks at me. Kind of awkward but I thought "she needs her chair to be comfortable and there is absolutely no harm in that." Dr K explained she usually asks for her chair and that's why she looked at her MA which made sense. In the very short time the MA went to get her chair, Dr. K asked me a few brief questions to gather chief complaints. The MA walks back in the room with her chair and Dr K says, "oh we are already done, don't even need the chair." I felt really confused and frustrated. I briefly told her my concerns, yet it was as if she was in such a rush to get through our time to get on to the next. I totally get she's running a clinical practice and has to be efficient, but there was hardly room for me to speak. She had asked me to de-robe (shirt only) right there in the chair and I felt very uncomfortable. I asked, "right here? In this chair?" She said, "yes." Didn't offer a gown or to sit on the exam table. Or anything. I felt Bert uncomfortable and as if I had little say as she was just trying to 'check the boxes' and move on to the next person. Dr K rushed through giving an injection and other medications that I barely had a moment to process all that she was saying. I realize I could have asked her to slow down or fully exam the areas of concern (she didn't even feel the lump I was talking about just went off of my report), but I was in shock. I tried to explain some of the issues I'm having with moles on my face and she quickly shut it down and said "no we won't touch those." I asked about the lump under my armpit and she asked if it was this or that...how do I know? I'm not a doctor. That's why I came to seek her expertise. I hoped for at least a full exam. My referral was for skin check/full exam and a few other areas of concern. The female MA gave a print out of after care instructions for the frozen skin. She at least took the time to review it. I'm grateful for that. I left confused, in shock, and asking myself "what just happened there?" I was in and out of the exam room within about 5 minutes or so. I left with many more questions and several more prescriptions which is what it seemed her answer to everything was. The front desk staff was very kind on the way out. Quite a bummer for the wait and also the hope for good care--as I was referred. I am now having to seek out another dermatologist because the lump has grown larger after the injection, the mole she froze looks awful, and I have other areas of concern couldn't address because it was so rushed. I'm sad thinking of other patients who may experience similar things. Truly a bummer and poor standard of care. read more

The NP is great! Never saw a Dr. which is weird. The appointment scheduling is a nightmare. Takes 3 months to get in.

I had my appointment in 4 days, which was great. The staff was very friendly and helpful. Dr Kheradmand was very nice and she listened my concerns very careful. And I hope to have a good result with the medication she prescribe. I hope I don't have to wait too long for the doctor at my next appointmen. read more

I absolutely love Dr. Gregory Davidson, he took the time to listen to all of my questions and went above and beyond in my care. The entire staff is friendly and so helpful. The office is very clean and comfortable. I can't express my gratitude in the care I have received. Thank you so much for your dedication in taking care of your patients!! read more

I'm So sad Johnathon isn't here anymore! Good office , but the new provider that took Johnathon's place isn't nearly as thorough read more

I have been seeing Dr. Kheramand for a few years and have received excellent care from her. Because I have a history of melanoma and have had several Mohs' surgeries for basal cell cancer, Dr. K always requests that I return in 6 months. However, the office does not let me make an appointment 6 months in advance like all other medical offices I have visited presently or in the past! I am always told, "We'll contact you to make the appointment." However, they never do! I was supposed to return last month and when I contacted the office this morning to ask why I was never contacted, I was told that they were only making appointments for September. I would not recommend this office if you need to see a dermatologist every 6 months!! read more

We have twin teenage sons that had a bad case of acne (face and back), and we had been going to another dermatologist, who's only course of treatment to to give our sons a huge bottle of antibiotics for treatment only for 6 months. The acne and scarring only got worse, so we approached Pacific Dermatology Institute to get proper treatment. Under the care and guidance of Dr. Kheradmand she prescribed a course of mediation and blood work over a 8 month period. The results have been amazing. The acne has all cleared up and the scarring has all but disappeared. We just got back from a trip to the UK and one of our friends said "Wow that trip to England has really cleared up your boys complexion." That was not the vacation, but the hard work of Dr. Kheradmand. If you are seeking a Dermatologist in Temecula Valley then look no further. She and her staff have been awesome. 5 stars!! read more

I had an appointment with PA Carrie Davidson. She was dismissive and unhelpful with my issues. She made generalizations based on my skin color that weren't even true and instead of asking me she made assumptions. I would never come back to this office due to the unprofessionalism and lack of knowledge. Even the medical assistant who asked me questions tried to see if I had any labs done to try to figure out my issue yet Carrie didn't have me take any labs to try and figure out what my root problem was. She had no real advice except that I was probably stressed. What a joke of an appointment and waste of money. Look elsewhere. read more

Dr. Igo should be sued and lose his license to practice medicine for the disfigurement he caused me. After being treated by him for a year and being diagnosed with a specific skin condition he still recommended that I have a biopsy done on the area being treated. I should have refused but when a doctor who you are led to believe you can trust working for a medical facility you were led to believe only employs experienced highly educated dermatologists, tells you that you might have cancer, then the normal reaction is to get scared and agree to the biopsy. That would have been ok I suppose had it healed as he told me it would, leaving no change in the skin or shape of the surrounding structure which never even crossed my mind as a potential consequence of what he called a "scrape" biopsy. However this was not what happened because within a day of the biopsy my ear lobe had completely lost sensitivity to touch, lost its thickness and lost its shape. I went from having a tiny harmless noncancerous spot on my lobe that was tender and occasionally formed a scab to having a lobe that now looks like a flat lose floppy ugly deformed hanging piece of flesh and has no resemblance to my other lobe!! I didnt have cancer and any qualified dermatologist would never have told me to get a biopsy for cancer after being treated for and diagnosed with a condition he knew was not cancer. I will forever hold him responsible for destroying the beautiful ears I once had. Never trust a dermatologist without a second opinion. Never trust any doctors at this office. When I went back for the last time and was crying he brought in this other doctor who had the nerve to say to me "I've seen Worse!!" Can you believe this is the degree of insensitivity and unprofessionalism with which they treat patients? Me neither but its true. I lost faith in doctors after this incident. If I could have afforded a good lawyer I would have sued his A....ss off. read more

Pacific Dermatology cancels appointments with little heads-up. My first appointment with them was canceled with only 1.5 hours notice. This was annoying, but these things happen, so I rescheduled. My next appointment was cancelled with 2 hours notice. Because I have kids and work, coordinating these appointments can be challenging...even more difficult with a company that cares very little about other's time. Stay away and pick another dermatologist. read more

I wanted to like Pacific Dermatology Institute. They were on the recommended list by my primary physician, and I liked some of the reviews I read. I gave them a chance, but will never go back. Their phone system to book an appointment was terrible. I had to wait on hold a couple times for a very long time, only to get hung up on. First available appointment was over a month out. Dr. Kheradmand was very good with my exam. She took 2 biopsies. After 2 1/2 weeks, I hadn't received a call about the results, so I called, and had to leave a message. Dr. Kheradmand called me back, with bad news. Two moles had to be removed, including a Stage 0 melanoma on my face. She told me they wouldn't help me with that, and recommended I go to Scripps (San Diego), or up to Loma Linda (each an hour away), and gave no recommendations for a Doctor to see. Further, I had to go to the office to pickup the results. When I went to the office, I asked for my results, and the woman at the front desk printed them out. When I asked for the pictures, she said, "Oh those stay here." I said, "Look, you guys can't help me here. I need to have another doctor take care of my cancer, and those pictures are necessary." She begrudgingly printed them out for me. I took all of that info locally to Dr. Jens Theile at Dermatology Specialists in Murrieta (15 minutes away), where I got an immediate appointment, and both moles removed very professionally. read more

Front staff is welcoming Waiting room is clean Dr Johnathan is flippen awesome he has the best personality he listens he addresses your concerns elaborates on explanations makes sure you understand wonderful doctor 10 out of 10!!! read more

Jonathan was great, offered great suggestions for natural preventative measures. Super friendly and funny

I was seen by Dr. Shiva Kneradmand. I had been seen by other dermatologists for over six months and nothing was working for my out of control rash. I was told previously that I had a drug allergy, eczema put on shots etc. I didn't just have the rash I felt ill. I happened to get sent to this office and she looked at me and said she thought I had some sort of infection she put me on a combination of three different oral medications bacterial, fungal and parasitic and mixing two topical meds. Within 8 weeks everything gone. It has been 2 years and completely gone! I have been meaning to post this for a long time but time escaped me. In a way I'm glad I am posting now because no return rash and I no longer feel ill. When I went back for follow up she and the office staff were astounded at the difference from my first day pictures. She was amazing. Professional, compassionate and mostly she listened to me. I recommend her 100%. read more

The receptionist at the Temecula office is extremely rude, I returned a call to schedule my daughter, the appt is over a month out and I asked if they had anything sooner as she is in a lot of pain, she stated no, I told her I would call the other office, before I could get a number she hung up on me, no good-bye or do you need the number, nothing, she just hung up. That's unacceptable, the doctors may be good but with a front desk being rude I would not recommend this place, first impression are key. read more

I scheduled appt here and they just called to cancel because the doctor wont be there, they never texted or emailed, I think they were hoping I wasn't going to come and they would charge me a cancel fee. When I hung up, it all came back to me, I've been to this office before and The front office here is so rude! They are not friendly at all! The woman I just hung up with acts like you are bothering them and can care less of you ever go there. After speaking to her, I remembered this was the place my husband and I went and said we would never go back because the front office is so incredibly rude. I will be cancelling my appointment. read more

I finally found the Dermatology Office I love . Staffing gals are outstanding I love my Doctor as well .. she looks young but definitely very knowledgeable and knows what's she doing I have gone to a different dermatologist and all they did was prescribed expensive creams that didn't work for the dark spots on my face & also I end up with keloid scars after surgery My dermatologist ordered me a cream which was only $45 for my face to use 2 months .. within just days I noticed a big difference I'm beyond happy! And my keloids definitely went flat and not itchy anymore as well I highly highly recommend pacific dermatology in Temecula/ Murrieta You will not be disappointed They also do many other things as chemical peel / lip injections/ Botox etc They have awesome tinted sunscreen for your face I also highly recommend Promise you won't be disappointed with this office .. i have gone to both Sites and they are very well kept read more

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Where should I start? Negative 1 star for the front staff and Negative 1 star for Dr. Shiva Kheradmand, but 5 stars for the nurse, which is why my overall rating is only 2 stars. The front staff had the WORST attitude. At check-in they looked and acted super annoyed, even with their masks on! At check-out when I asked about a follow up, they snapped at me for even wanting to schedule something and the nurse had to come out to approve it. Yet they had no problem pushing me to take a customer satisfaction survey - seriously?! Dr. Kheradmand seemed like she wanted to be anywhere else except at the office. Her answers were short and she seemed bothered to answer any of my questions or concerns. The ONLY redeeming part of my appointment was the nurse, who was very nice, and who also looked surprised by the doctors behavior/attitude. Regardless, I'm never going back. Bye Felicia! read more

This place really went above and beyond for me personally I have alopecia and my hair was falling out and I also am a Cash patient they treated me very fairly and with dignity always which is some thing I did not get at the other dermatologist they also did not take advantage of me when I went in twice afterwards out of fear it was coming back they looked at me both times and refused to take my money even thoughThe second time I felt so badly I asked her please to let me pay her some thing just a very genuine good doctor not to mention my hair was fully regrown in 2 visits When I had spent months and thousands of dollars with other doctors in the area with no results. There's no place I would go besides here for any skin issues I would have in the future read more

My daughter saw Dr Shiva Kheradmand. She is very sweet, quick to the point and put my daughter on a skin care regimen that cleared her skin up perfectly! Not a blemish in sight. Would totally recommend this Dr:) read more

I saw Dr. Carmen Huerta for barely ten minutes today and it was one of the worst interactions I have ever had with a doctor. I have never written a review but considering how terrible this visit was, I am. I will say the staff at the front desk was very kind it is only the doctor who was rude. Within five minutes she was trying to diagnose me and prescribe medications for a condition I've struggled with for over six years. She hardly asked any questions and trying to explain to her what I was experiencing felt useless, as she did not seem to care or listen much. I understand I am not a doctor, however I know myself and the condition I struggle with. What she prescribed is the very thing I informed her I can't use and she did so anyways. Respectfully, I have never had a more unhelpful and rude doctor that clearly doesn't care. I will not be returning and honestly will most likely give up on dermatologists altogether because of her. read more

The front desk receptionist at the Temecula office is beyond rude and not helpful at all. She had the worst attitude when I called regarding my sons medication and then hung up on me. Unbelievable that this office is run this way. read more

I had a consultation with Jonathan and he advised that microneedling would be best for my skin. Appointment for my consultation was fast and it was in and out. Not too long in the waiting room. I decided to get the microneedling package. Had my 1st microneedling 2 weeks ago and was pretty fast as well once we got started. Only long part was waiting for the numbing cream. Jonathan is great! He answered questions or concerns I had before, during and after the procedure. No awkwardness or judging at all. read more

This review is long overdue. Pacific Dermatology, Dr. K and her team were very helpful, kind, and patient during our visits to find the source of my husbands skin infection. Dr. K went out of her way to notify us promptly with results that came in after hours that I believe changed the course of his diagnosis and helped us get ahead of his illness. Thank you all for your help, hopefully we will only be back to visit for routine check ups but would highly recommend. God bless you guys! read more

saw Ms K in the Temecula office. Had over 60 scalp injections to treat my alopecia condition, was crying during the multiple injection process, had to pause her twice because of the pain. On a follow up appt, my scalp had gotten worse, so she said we could do more steroid injections, to which I replied that I couldn't take the pain again, so no thank you. THEN she says that she could numb the skin prior to getting the injections. WHAT!!! Why on earth didn't she numb my skin the first time when I was in SO much pain???? read more

I called this morning to make an appt as a new patient. I was put on hold for 5 minutes right off the bat, and then when the staff member got back on the line there was no "thank you for holding" just straight to "what's your last name". I mean, don't you want to put your best foot forward considering I'm not even a patient yet? Then, she remained super short with me getting my info and asking questions. I ended up deciding during this conversation I didn't want to go to an office with someone like her that worked there. When I said I wasn't going to make an appt after all, she said "mmhmm" and hung up. read more

The doctors are amazing! They are so attentive and understanding. Great results! The front counter staff on the other hand is often rude and dismissive. Every experience I've had with them has been unpleasant. read more

Staff seemed respectful and to the point with me. Jon Cox was assigned to me. He did a great job hearing me out and using effective solutions for my acne and other skin problems. Likewise, he was also very helpful financially i.e. gave options that weren't expensive. Would use them/him if I was ever in the area again. read more

I recently went to Pacific Dermatology Institute for a wart removal and my experience was absolutely amazing! I was seen by Jonathan Igo, and WOW. He was so incredibly caring and attentive to what I needed as a patient as I was feeling nervous. His upbeat personality made me feel at ease and he made the procedure quick and as painless as possible, making sure I felt comfortable every step of the way. Afterwards I thanked him for being so great, he said that it was just because it was Friday but I know he is that great all the time. If you need a dermatologist, I HIGHLY recommend making an appointment with him. He was by far one of the nicest people I've ever had to see in the medical profession. read more

I was recently treated by Dr. Kheradmand at Pacific Dermatology Institute and had great care. I was listened to and respected. Dr. Kheradmand tested me for contact allergies and then recommended products to use that didn't contain those ingredients. Dr. K is also helping me treat my thinning hairline. I was able to get appointments in a timely manner and the rest of the staff were kind and helpful. I am glad to have found a great dermatologist. read more

I saw Dr Jonathan Igo. Great doctor very personable and very thorough. I spoke to Brenda and Gisela in the front office and Breyanne assisted Dr Igo and they were all very personable and helpful. I would highly recommend them. read more

Today was my first time going to Pacific Dermatology institute since moving to temecula. The receptionists were friendly and listened to my needs. Dr. Jonathan was very kind, efficient and an active listener. I'm looking forward to seeing them at my next appointment! read more

This office overbooks patients and makes you wait hours after your appointment without apology. They are so crammed that you must wait in the hallway. Will not come here again. read more

I was late for my appointment and they still worked with me to get seen! Jonathan Igo was my dermatologist, and he was probably the best and coolest guy I've ever met. Super informative, made me feel really good about everything. I will be coming back and referring everyone to him! read more

Professional and friendly staff. Clean office with little wait time. Jonathan is great and explains everything. He does not rush and makes you feel at home. Would def recommend him for all your dermatological needs. read more

Upon arriving to the building I was confused as to where the office was because there is no sign in the lobby. While going up the stairs I hear a very loud women saying someone's health information or something like that and their birthday. Once I reached the office I found out it was coming from the office. A women with black hair more on the heavier side was beyond loud. Not only she was almost yelling on the phone but when she helped me she was also loud when she spoke with me. That's a hippa violation. How can this office allow someone that loud to work in a healthcare setting. I thought it was just me but she did that with every call she received and people she spoke with. Anyone from the other offices or people can hear her giving or repeating people's information. If you decide to come here beware that someone can steal your personal information because of that loud women in the front desk. The visit was ok and the doctor who i saw was John which he is amazing all the good things about him were not a lie. I gave a 3 star just because of the loud women read more

What a great place to go to. My daughter is very picky when it comes to deciding which Dermatologist to go to. We just moved to the area and gave this office a try. Dr Shiva Kheradmand is my daughter's provider and she instantly felt comfortable with her. She understood her concerns and was very compassionate. We would highly recommend this office and this doctor. read more

Pacific Dermatology Institute is just awesome. The staff is caring and they addressed all of my questions/concerns. Great first experience with a phenomenal team of healthcare providers. Thank you!! read more

I have been to this office only twice, and both times have been very positive experience. The first one was a consultation with Dr. Kheradmand for a couple of small moles I wanted to get checked just to be safe. It was a quick visit, and the Dr. addressed my issue immediately, recommending a biopsy removal to put my mind at ease. The second appointment was a couple of weeks later, and it went smoothly. I was terrified of the numbing needle, and possible pain, however, both the Dr and her nurse were very comforting, reassuring, professional, but very kind. It was a very quick and painless procedure, Dr. Kheradmand had a very light hand, and was so gentle and careful the whole time while removing the moles. I wish I had found this office and Dr. Kheradmand sooner, instead of putting off my mole biopsy and worrying for nothing. It has been just a week since my procedure, and I barely have any scars on the mole removal site, that's how wonderful the doctor was. Hopefully I never have any skin issues in the future, however, I plan on returning to this office for cosmetic skin maintenance, and regular checkups. I highly recommend the location, office staff ( receptionists, nurses), and especially Dr. Kheradmand with her gentle bedside manner. Thank you so much guys! read more

I liked "doctor" Igo a lot, but he turned out not to be a doctor. He is a nurse practitioner, which would have been fine with me, as I worked for years with nurse practitioners and they were great, but I believe I should have been informed that I was NOT seeing a dermatologist! When I needed surgery after getting the biopsy, they still would not tell me what his experience/qualifications were to do this procedure. Don't trust Pacific Dermatology Institute. It is a scam. read more