Sigh. I'm torn to write this review because I feel Angela did her best, but I think it's good to…read moresee how should could improve her customers experience.
Pros: Parking is good, nice location. Appointment was on time, no waiting. The actual unit was cute and welcoming, had a few things for sale. Angela was really nice. I received a free skin analysis from her, with some good insight. The changing room was cute. The place was very cutesy. The bed was comfortable for my back. The products smelled wonderful and the hand/arm and foot massage were nice! The room ambience was calm. The view of my scalp on the magnifying screen was cool. The overall length of service was nice and Angela was sweet.
Cons: The Velcro robe was uncomfortable, I'm a "more to love body type", I had to leave it unlatched, but good thing there was a blanket. She also had a cool weighted blanket if you wanted. Although, I would have preferred a towel. Angela wore gloves, in which I understand, but I felt it took away from the experience. I could hear the gloves in my ear. However, I understand if she wanted to use gloves on my feet, but not my head. My body wasn't fully relaxed because I felt like if I let my arms down, they would fall off the bed. The hair/scalp scrub was nice, but not enough pressure. The water was pretty hot on my head and I wasn't asked, but I also didn't let her know either. So, that was my fault. There was no water wand, but a hand hose was used. It kept rubbing on the plastic bucket, so there was a bunch of noise, not to mention the plastic drawers opening and closing behind my head. I felt the noise took away from the quiet relaxing experience. Angela used some sort of water pump and the water smelled like plastic. She had to dump the buckets of used water every few minutes. She had to get up to get products every few seconds, so maybe some more organizing/prepping was needed. She did a bit of head massaging/scrubbing and pressure points, but still, not enough pressure or enough overall. I feel like she was trying to get to the next step without putting love into the first step. She used maybe 3 different brushes on my head, one being the battery operated scalp massager, the others were maybe 2 brushes. I was expecting more scalp stimulation I guess. I was thinking maybe a wooden comb or a metal pronged scalp massager. It's similar to the videos you see on social media, but not 100%. She blow dried my hair a tiny bit, but when I had gotten up my wet hair slapped my back lol. I paid $170; which I feel was fair for the length ( maybe 1 hr 30 min) but not the experience. I feel I get more out of a $45 60 min Asian massage.
Overall: I wouldn't go back or recommend to anyone for a scalp spa here. I think there needs to be some more development for it to be considered a Japanese Scalp Spa.