We called SOS to come clean our bedroom carpets. We had pet stains and spills in kids' room. A year…read moreago Z Res came and made the stains worse, after TWO visits! SOS took care of all the stains and we are so happy to have clean carpets again. I recommend SOS for carpet cleaning.

Time for some spring cleaning! Scheduled our annual cleaning with David and team and are so pleased…read morewith the results. They used an enzyme cleaner that eliminated odors and removed a couple of stains - our carpets look like new! And, our house smells fresh and clean - you don't realize you have dog odors until your rugs are free of dirt, dander and whatever else was looming between the threads. They even managed to breathe life back into our area rug that goes through a daily workout with two labs and a cat. Extremely reasonable pricing and great, friendly customer service.

I called these guys when I had a leak in my basement. After giving my information to the…read morereceptionist I told her that I was looking for a free estimate on repairing the issue; she told me "we don't do that, you will have to talk to my manager. I'll have him call you." No one called me but a couple guys showed up at my house. I had several estimates scheduled that day and let them take a look at my problem. They were here for about ten minutes and said there was nothing they could do. A month later I got a bill for $247.66 from this company for "loss mitigation". I have called their office to dispute this charge and every time they tell me someone will call me back and they never do. Today I received another bill from them and the only person I can get on the phone says, again, "someone will have to call you tomorrow". This seems like some sort of scam.

We used them when we first bought our house. We couldn't enter the premises until we closed escrow…read morewhich was the day after. So the day they cleaned our carpets I only got pictures from the guy that provided the service. The picture looked like he did a great job but on the day we got the keys and saw the carpets in person, you could immediately tell he didn't service some of the rooms. The living room you could smell urine on the carpet. My kids couldn't even sleep in their rooms for days because the smell of urine was so bad. Our carpet cleaner did a way better job. They are super expensive and still made us pay them. We almost paid $600 for a shitty job . We refused to pay the $980 they originally quoted us. The only reason I used them was because they do Good Shepard Hospital and other big companies. I would never use them again or recommend them. Very disappointed!!

Great experience. We have pets and live in the mountains. Our carpets were terrible. They look…read morewonderful! He even got a wax stain out. He was on time and friendly. We will definitely use him again.

We had a great experience! Last minute request before Labor Day Weekend and Ben not only managed to…read morefit us in, but did an excellent job too. I was surprised to find they service Umatilla despite being in Pendleton. Affordable and our carpets are like new. Highly recommended!

Thank you for responding quickly in a short notice Great Guest Service!! Did an amazing job on…read morecarpet cleaning Highly Recommend

From the owner: Dedicated, dependable high quality service. We go the extra mile, every time.read more

The carpets looked great. Done in a short timely matter. But when the carpets were dried and I put…read moremy socks on to walk across it. My socks look so dirty, it look like I've been walking outside in them. I do not feel like my carpets were clean. I'm not sure what happened but when they clean them and I walked in my sock it's shown how dirty the carpets really were. I don't expect it to look all dirty Like I have been walking outside. when I clean the carpet with a rental, I go over it about 2 to 3 times to make sure they're clean. Then when I walk around in my socks they stay clean looking and nice For a reasonable time. This Was the first time I used a carpet cleaning service. I am not sure if the socks looking dirty right after cleaned and dried carpets is normal. I'm assuming it is not, because when I rent a carpet cleaner they never look like that Right after clean dried carpet.

At the end of a 5 week long re-building of our upstairs we only had one day before we had to leave…read moreon vacation to get the carpets clean & the movers to bring back in our furniture. Upon hearing that I would have movers walking on my freshly clean carpet Dan made a special trip to his shop to get fans so that it would be the most dry it could be before they arrived. I highly recommend someone that takes such care & pride in his job for his customers. I also liked learning about "the process".

My dog was sick and made a real mess on one of the carpets. I called to get a quote from Zerorez…read more I was told they had a four room special for $165.00. Because of the pet mess it would be an additional $50.00. I was fine with that and scheduled an appointment. I was expecting to pay approximately $250.00 with taxes etc. I was shocked when they were done and handed me a bill for their service $835.00. The guy did a great job, carpets look new, however the quote was only 1/4 of the actual cost. I will watch and see if these spots bleed back through. There is supposed to be to be a 30 day guarantee (I wonder if it's really free). I called their office to let them know how unhappy I was with the quote being so far off and was told they can't see my carpet therefore additional steps may need to be done. I have never had a quote to be this far off. No real explanation and certainly no apology offered. For this reason I won't be recommending them to family and friends.

The carpets were not cleaned. The guy came and left real fast. I still see spots. And I wiped the…read morecarpet and it was still dirty. Will not be using this place again. I