A week ago, we took delivery of a truckload of drywall. We have purchased from Pacific Supply before. Luckily the two delivery guys were Matt and Ty. Matt and Ty, aside from being very friendly and courteous, are totally into safety. Being professionals, they know what a crane loaded with drywall can do to you. They cordoned off the entire site so as to prevent passerby's from entering, they also got me to "stay back" as they unloaded a large order. They used a dolly made for this purpose to distribute each specific drywall size in the correct quantity and room as per our instructions. I wish to acknowledge these two guys for the hard work they do but especially for professionalism they show when at a customer's site. Thank you Matt and Ty. Santiago read more

I am married to a brick mason. We work in Salt Lake. We've done masonry for 20+ years. We have NEVER been treated as poorly as we were at this company. We went to St. George to do a job, for a family member and decided to purchase materials in St. George, instead of hauling them from Salt Lake. BIG MISTAKE! Unfortunately, in the town of beautiful St. George there aren't many options for construction supplies. So, perhaps if you have NO OTHER OPTION, you might have to use this company. For this reason, we feel we should share our experience. So you, as an educated customer, can make sure you follow behind the people working here and make sure they do their job right. So, you don't get screwed. 1- This company makes you purchase corners and flats in separate packages. Not that unusual. But what makes it frustrating is they make you buy a certain square footage or linear footage of each. So, for example...you HAVE to buy 8 linear feet of corners, regardless of how much you need. And you HAVE to buy 110 square feet of flats, even if you only need 50 square feet. So, you are paying MORE for material than you really need. And, it's overpriced material at that. 2- They loaded the WRONG flats onto our truck. Period. We didn't notice that the flats were wrong until halfway through the fireplace we were doing, and the corners and flats were different colors...which wasn't apparent until after they were on the wall. 3- When we went back to return the WRONG stone that THEY loaded on our truck, we were treated like idiots. "Oh, you didn't check your material to make sure it was right." Excuse me? Sure, you can place some blame on us, but ultimately, it was THEIR fault they loaded our truck with the wrong material to begin with! Why would we ever suspect it was wrong? We have NEVER had this happen in all our years of masonry. Never. We were inconveniencing them, they offered no compensation for their mistake, not even an apology. Luckily, they did return the wrong stone, and gave us the proper stone. But, it was not done without huge amounts of trouble and attitude. Our point is not to get some forklift driver in trouble. Mistakes happen, we understand that. Our problem is, this company has NO customer service skills. The customer is never right, and we're all idiots. I suspect that this attitude stems from the fact that, if you want certain stone, and they are the only one's in town who have it, you'll just have to deal with getting treated like garbage. What choice do you have? Well, if you have another option...even if you have to drive to Cedar, Vegas, or Salt Lake...you should do it. Shame on them for running a business this way. And if you do decide to use them, make sure you do THEIR job for them and double check your materials (that THEY loaded) BEFORE you leave the premises. read more

I am pretty sure the only reason this company stays in business is because they are the only supplier of certain products needed in this area. Terrible customer service. They really dont care if you buy anything at all. Act totally irritated that you came in and want them to help you. Don't call when your order comes in. ( its paid for so who cares if you pick it up?) then they can't find it, terrible tracking system and act like it's YOUR fault. read more

My roofer sent me to Pacific Supply to select roof shingles. I found them to be very helpful. They gave me some samples and even some homes that they put the color that I was thinking of to drive by. I appreciated their professionalism and service. The color I wanted was in limited supply so they suggested that I have my roofer call and hold enough to cover my job. It all went smoothly and I am pleased. read more