This company was the preferred for a Costco dishwasher install. Only disappointment was we were to receive a text and email the night before installation. That did occur. Next morning in anticipation of delivery and preparation had to call Costco. The agent gave us the same information we had received. Shortly received phone call from technician. Arrived within timeframe. Technician was friendly. Quickly removed old appliance. Then installed new. In less than an hour. read more

I had Carlos from Pacific West come out and install my dishwasher purchased from Costco, today. Not only was he very polite and communicative with his delivery & installation timing, but installed my dishwasher within a timely manner that allowed me to get back to work in time. Absolutely recommend. Good job, Carlos! read more

I purchased a wall oven from Costco and was contacted by Pacific West for the installation. After the appointment was booked, I came to Yelp to read reviews of the company and my heart sank. But I felt trapped so I just had to cross my fingers and hope for the best. The installers arrived within 2 hrs of the 4 hr window. They were highly professional and very concerned about not causing any damage to my home. From reading other reviews, I was prepared for them to claim extra work needed to be done in order to make it fit properly. I was prepared in vain...they never tried to sell me on additional work and completed a perfect install very quickly. The tech even set the date and time on the oven and started a one hour conditioning cycle. Never once did they say or suggest anything that would have increased my price, I couldn't be more pleased with the job they did. read more

Pacific West Home Improvements - Wall oven perfectly installed. - General Contractors Near Me

We purchased a new over the range microwave from Costco. Carlos contacted me early prior to installation to give me an eta. He then called again when he was 10 minutes away. He was extremely professional and polite. Upon a visual inspection of our old microwave he let us know that there was a possibility that installing the new microwave might need trimming by the backsplash but that he couldn't know until the old one was removed. Luckily everything worked out great without the need for additional work. He had the new microwave hooked up quickly, and tested it to make sure it worked. He also cleaned up very well before leaving and made sure I didn't have any questions or concerns. Very happy with this experience! Thank you guys very much! read more

Pacific West Home Improvements - New microwave installed. - General Contractors Near Me

Tenant had dishwasher problems. Almost $500 for repairs to a 10 year old unit. NOPE. Got new one thru Costco. Weird mix up on delivery (not Pacific West's fault). Jacob came out, said we had to go from hard wired to plug in, did job properly for $180. Tenant a happy camper. Very happy with the job. Ned Tompkins Realtor read more

Ordered appliances from Costco and these guys came out do to do the install and haul away. Joel gave me a heads up that he was on his way and showed up on time. He noticed that my countertop did not have an Airgap but luckily, he was able to install one on the spot. Was an unexpected $375 charge but it was better than having to call around to find someone and have them come back out. Joel was super friendly, quick and professional. Overall, I was really happy with the installation process. Thank you! read more

Ordered a kitchen aide dishwasher from Costco. Anthony installed it but he had to install a drain and an outlet. He was able to do everything right then. I appreciate his professional approach. He was very knowledgable and pleasant. Kudos to Costco for making sure the installation folks are competent to complete the job right then and there. Anthony is great. read more

My experience with Pacific West was wonderful. I received a call the day before from Kristen and she was very friendly and helpful letting me know what to expect. Joel, the technician, is the absolute best. He arrived when he said he would. He explained what he needed to do, had to do a little extra work and made sure I was okay with it. He was friendly and knowledgeable and I would recommend Pacific West to others and call them again. Thanks! read more

I've heard the horror stories regarding the dishwasher installations, but I was to have a cooktop installed. Unfortunately the opening in my countertop was too small and they could not complete the job. Gary and Carlos gave me options and I elected to have them leave the cooktop and they would come back once the opening was enlarged. I enlarged the opening and installed the cooktop myself (pretty simple). I would have installed it from the onset, but the installation was included with the purchase (Costco). So all things considered I can't evaluate their service other than to say they were courteous, communicated their arrival time, and gave me the ability to reschedule the installation. read more

Ordered a high end dishwasher from Costco........ they had Pacific West do the delivery and install. What an absolute nightmare experience. The first dishwasher came severely damaged (control panel broken off)......... a week later I watched the guy from Pacific West damage the second one (replacement). This guy was literally throwing boxes around and manhandling the dishwasher. Ripping out the racks and then forcing them back in. He clearly caused the damage right in front of me. This was after he tried to scam me into paying $100 for a plastic air gap replacement, which by the way is $12.95 at Home Depot. I still can't believe Costco is using these fraudsters to do their installs. I'm filing a complaint with the Better Business Bureau. Worst install experience of my life. Avoid this company at all costs. read more

Like so many other people who have purchased a dishwasher through Costco, we had a very negative experience as well. The delivery was on time, however, first the guys come in and start taking out the old dishwasher when one of them says that the new dishwasher is the wrong one. After some back and forth, they realize that they dropped off our dishwasher at the property before us and we had the other dishwasher. They then leave, come back in about 15 minutes with the right one. Next, the guy starts the install and pulls out the tube which I think is the air trap and tells us that it is clogged with food and probably won't work. Says that he can put in a new one for $100.00. I don't know why we didn't just take the tube and unclog it but this guy was pressuring us to replace it. We just wanted the job done and everything to run correctly so we went ahead with it even though I knew we were getting scammed. They finished the install and I asked who I can pay the bill to. The kid wanted my credit card and when I refused, he became extremely rude and condescending. He finally called "someone" who texted me a link to pay the 100.00. There was no receipt or invoice from them. This is one of the most unprofessional service providers we have ever dealt with. The guy also told me there was a 1 year warranty on the part. I would like to know where that is! We thought we were in good hands with Costco and had a prior great experience several years ago with getting a new refrigerator but I will never use their delivery service again. I don't understand how Costco can partner with them...unless someone there is getting kick backs on all these scams! read more

Had this guy George come in, was extremely unprofessional and rude from the start. We needed a stove to be installed. Just as he was leaving to grab something he slams our front door to hear something shattering on the ground which turned out to be our framed images on the wall. We immediately told him to leave and then he drove off throwing a fit. Very disgusting to hire someone like that and will highly not recommend service. read more

Bought a dishwasher from Costco. The installer had to come three times. First time, the installer, Anthony, shared that I needed GFCI outlets to be installed. Installed those. Second time, installer, Anthony, stated I needed to install an air gap/vent. He stated that he told me the last time (first visit). I installed the air gap. Three times must be the charm. On the third appointment, Robert was assigned the task. Robert was polite and friendly from the beginning. He wore shoe coverings which the previous installer did not. In about an hour, Robert properly installed our Samsung dishwasher. He tested it and it worked perfectly and there were no leaks. When using Pacific West Home Improvements, specifically ask/request for Robert. He is a true professional. read more

Pacific West Home Improvements - Samsung dishwasher bought from Costco. Installed by Pacific West Home Improvements. - General Contractors Near Me

We had a malfunctioning microwave and we're told by another contractor that we would need to have it replaced. We ordered another microwave through Costco and had Pacific West have it installed. The specialist, Cody, went above and beyond in figuring out that the actual issue was with the breaker and went and retrieved a replacement part the same day. They did an excellent job with the installation, were super friendly and helpful, and walked us through, in detail, what the issues were. Would definitely recommend. read more

Received my new dishwasher that I bought from Costco - all was well, no scratches/dents!! Tony Grimes was my installer - can't say enough good things about Tony! He was very professional and took extra care not to damage our wood floors. I would highly recommend Tony perform your installation if you can request!! read more

I bought a Costco dishwasher 8/21/25. Pacific West did the install through Costco. 100% recommend. Cody and Christian were very professional. Very thorough, thoughtful and knowledgeable. No problems at all. I read some neg. reviews, but I did not have that experience. My install went great. I will go to Costco again and I am good with the installer if it is Pacific West. Give these gentleman a raise. read more

I purchased a dishwasher from Costco. I was not given a choice as to installers. Costco sent Pacific West to install the dishwasher. The installer worked very hard and explained why I had to purchase a new hose to connect to my waterline and why I had to pay for him to add an air release onto my counter. An extra $400. I had no complaints. However, after a month the dishwasher started throwing error messages and when I called Costco they said they would order a replacement. After a week Pacific West sent out a different installer-Gary. Gary had a difficult time getting the old dishwasher out and seemed to blame us!!! He was nasty and rude and eventually demanded I tell him who installed it. I said I didn't know the person's name, he should ask his company. Apparently he called his boss because next thing he told me the person was Carlos, and Carlos has only been employed 6 months and didn't know what he was doing. And that I needed to let him, Gary, pull out some of my cabinetry. I objected, saying I had had 3 dishwashers in that area in the last 25 years and all fit without pulling out my cabinetry. Then Gary said, "I'm telling you I'm an expert!! I know what I'm talking about!! Carlos wasn't! If you will not let me pull the cabinetry I won't install. I will leave with the old dishwasher and you will have none". I finally said OK. Because I'm desperate, it being a holiday weekend. Then he went to the truck to get the new one, and came back saying it was damaged. We asked for the old one to be replaced. He refused. He left us with NONE. It is 2 days before a long holiday weekend when I have 25 people coming to stay here. I have called Costco. I have called Pacific West. I'm stuck without any dishwasher. Costco says they are investigating. INVESTIGATING?!?!?! They sent these people. If I could give Gary minus 10 stars I would. He should be FIRED. WHY does the installer not LOOK at the new appliance before pulling out the old one? This is wrong. How hard could it be to see if the new appliance is damaged before leaving the distribution center? And certainly before removing an old appliance and then leaving the customer with NOTHING. read more

This company is contracted with Costco to deliver and install appliances in the SF Bay Area. It's supposed to be free delivery and installation. After reading a good number of reviews on Yelp for this company I'd have to say that all the reviews with one star match my experience, in one way or another, with this company. It's quite intriguing really. My interaction with all the different positions in this company is absurdly unprofessional. I'm not sure how they stay in business and why Costco continues to use them. Mind you, there are a few good reviews. But, not sure how that happened. Beware! If you order an appliance from Costco you most definitely will have to deal with these people. Not worth it! **Have Costco deliver the appliance to you directly and then they'll reimburse you when you use a different company to install your appliance. Here's my experience in short... Good: Two installers showed up on the date and time they were supposed to. Bad: The installers were unprofessional. One issue was when they started unboxing and prepping the new dishwasher in the street. You would think they would have it sitting on the cardboard box to protect it. Nope. They were grabbing it by the cords and hoses. Scraping it on the street. Basically, treating our new $900 appliance like it was trash. When questioned about their actions they got upset and became rude. They almost immediately decided to pack up and leave. The head installer even made snide remarks back at us and seemed offended that someone actually called him out. Then they picked up the dishwasher by the cords and hoses and literally threw it in their truck. Note: When trying to contact the company, Most of the time no one answered. There were a couple times a woman did answer then put us on hold and never came back. Oddly enough, I was called by someone at the company by the name of mike sometime after the installers decided to leave. I relayed the experience to mike and he seemed to understand and promised to help with rescheduling and fixing things but after that call he never called back. Later, I called mike back and talked with him two other times about getting a new dishwasher and different installers and after getting off the phone I never heard back from him even though he promised to check on things and get back to me. read more

Ordered from costco this guy shows up and says oh you don't have outlet valve in sink, i am like buddy i have it directly insinkerator. He says costco will not let him do it. i said will you do it for cash he said yes. Charged me 125$ for install and tells me I never installed it. I have proof he installed it for cash. After delivery no signature and walks off said i took picture of delivery. On top he says he will have to leave the trash as there cannot be proof for him that he installed. Costco so should take away their contract. read more

Eric did an excellent job. He was thorough and quick. Very kind and respectful as well. Jacob telephoned the next day to make sure we did not have any problems and advised we could contact them at any time if we do have any problems. Very good customer service! read more

I had an awful experience with these installers. Bought a dishwasher from Costco for install. J.R., the installer who arrived, did a cursory measurement of the floor to counter and told us it "wouldn't fit," despite it being a standard size dishwasher we purchased (and had a standard sized dishwasher that was already installed but had broken, hence the purchase). I asked him if he was sure and he replied "I've installed a lot of Samsungs before, and I know this isn't going to fit." After telling us that our space was "too small" and to "buy a different dishwasher" he drove off with the dishwasher that we had already paid for. After he left, we checked the dishwasher specs again on the Costco site, compared it to the Best Buy site (same dimensions that were the same as our old dishwasher), and re-measured the space ourselves. We took *photos* of the damn tape measure showing the measurements and asked him to please come back and measure again. He was not even 15 minutes away at this point when we texted him. At that point, he ghosted us. This in turn caused us to have to cancel our order and get a refund from Costco. After triple checking measurements and various appliance websites, we decided that we would give the same Samsung dishwasher another try as we were fairly certain it would fit, so we had to RE-ORDER the dishwasher. Costco, of course, used the same 3rd party installer Pacific West Home Improvements, but this time, a guy named Dominic arrived. He had NO PROBLEM fitting the dishwasher into the space provided. He was friendly and helpful and got the job done. I cannot believe how we were treated on the first installation by J.R.. Literally like garbage, maybe because we are female and he thought he could just dismiss us out of hand. Because of this experience we had to wait an additional 10 days for another installation, nevermind all the time that it took to go back and forth with Costco about getting credit for the crappy experience. I just called this company to file a complaint and got their VM so we will see if they actually call back. read more

Totally unprofessional and rude to customers. I was supposed to get the dishwasher installed on Monday and I took off from work for this. But a really rude guy called me and said that he has to reschedule. When asked for a reason, he started questioning my attitude as if I owed him something. I called costco and asked them to cancel my delivery and installation with these horrible guys and have asked for a different vendor who are polite to the customers. read more

Ordered a new dishwasher from Costco last week, they called me and scheduled delivery & installation on January 8th between 8am to noon, I took half day off from work, guess what, they were no show no call and I am trying to reach them and three times a lady picked up phone and just said please wait and put me on hold for 10 minutes each time. Now they are not even answering my calls. Seems like they don't give a dam to your time and acts like very u professional. This is even before their actual service to be provided. Not something you expect in USA. read more

Had purchased the appliance through Costco and these guys installed it. Charged $250 for some random valve replacement or else wouldnt install . I had no issues with valve with prior dishwasher. read more

Lack of care and time urgency. I had to call them several times us the lack follow up.

Ordered an LG dishwasher from Costco Online on 10/22, with free installation and haul away of the old one included. Was given an 11/15 delivery date. On 11/14, I received a call from Pacific West stating that my dishwasher would be delivered and installed the next day between 11am-3pm. At around 2pm, I received a call from Cody, letting me know I was his next appointment, and would be arriving shortly. Within 5 mins or so, he arrived...greeted me warmly, and went right to work removing the old dishwasher. He ran into a few house-related snags, but soon had it removed, and the new one installed in its place. One of the issues was that an adjacent cupboard had no sidewall, and some dishware had over time, forced its way into the area meant for the dishwasher. He made a barrier for us that took care of that problem in the future. Another issue was that a cupboard door with one of its hinges on its very last legs, came apart while trying to remove some of the dishware that had wedged themselves under the old washer. Without even asking him to do so, he fixed the door for us! All that as well as loosening a disposal-related clog. I can't possibly recommend Cody enough. Top drawer installer and person. May you be as fortunate as we were to have drawn him as your installer. read more

They are the Costco subcontractor for dishwasher installation. The dude showed up and wanted to charge another $250 to install because he claimed that it wasn't done correctly and that they need to charge another $250 to install it properly. Mind you, I had a home inspection done right before and this wasn't called out. I told him that I'll find someone else to install it so he can just haul away the old dishwasher. He proceeded to say that he's not allowed to do that since he's not installing the new one. I'll be filing a complaint with Costco. This is absolutely unacceptable. read more

This is one of those places that if it were possible to give them zero stars, I would. We ordered an appliance from Costco and they were the company that Costco arranged to install it. They called me a half hour before the appointment and long story short, they were not qualified to install the dishwasher so I asked them just to leave it and take the old one because I had paid for haul away service and they refused to even do that. Don't trust them or any company that uses them as an installer. read more

So update to my review. After he said it couldn't be installed and I had to move my wiring junction box because "he just knows because he has done a thousand of them" I simply followed installation instructions and did it myself. No issues and it went in nicely. I just wish there was an option for zero stars. read more

Pacific West Home Improvements - Did the install myself after the so called expert said it couldn't be done. - General Contractors Near Me

This was a dishwasher installation and haul away contracted through Costco. The delivery, installation and haul away was done perfectly. Pacific West Home Improvement contacted me the day before my delivery to set the delivery window and let me know what to expect. I received another call about 30-min before they arrived, asking me to clear out the space under the sink for installation. Kevin and Isaac showed up early in the window, carefully and efficiently removed the old dishwasher and installed the new one. They had all the right tools and did the job quickly and cleanly, including enlarging the passthrough hole for the larger Bosch hookup. Kevin noticed a small dent on the kick plate and immediately informed me, documented the issue and gave me options to get it resolve (Costco made a price adjustment). They even gave me an overview on how the dishwasher worked, letting me know some of the differences and pitfalls other customers had encountered when working with this model of dishwasher. I'll continue to purchase all of my appliances through Costco and recommend this installer based on my experience. read more

Add me to the camp of "I can't believe Costco partners with them". Dishwasher Installation: knocked off a piece of cabinet molding while installing the dishwasher, also knocked a cabinet door off its hinges and didn't tell me. Microwave installation: they didn't attach and secure the damper before putting the microwave up. instead, the guy just put it on top and didn't seal it with the vent piping. so now half of the greasy air just blows into the cabinet. for what it's worth, I also got stuck with $375 worth of required work for the dishwasher installation. . .but that really doesn't factor into this 1-star review. read more

Pacific West Home Improvements - molding knocked off - General Contractors Near Me

HORRIBLE SERVICE!!! I have never been met with less quality of service in my life!!! I spoke to a supposed supervisor, although I believe he was lying about not having any higher ups, whose name is Jacob I believe. He called to tell me that I have a delivery scheduled on Monday, July 8. I politely told him 'no, I'm actually scheduled for Saturday, July 6. He called me a liar because they don't work Saturdays. I told him I could send him the email and that I'm not available Monday, I've already cleared out my schedule for Saturday. I politely told him if he needs to reschedule that's fine but I would need to look at my schedule bc, again, I had it all planned for Saturday. He would not let me speak and went on an egotistical rampage, one never been so disrespected as a paying customer in my life!!! He was calling me names, I literally had to get out my iPad and record the conversation. His ego wouldn't let him use the words 'RESCHEDULE'. He said I'm a liar even tho I have PROOF. I get that Costco books the delivery date, I get that they then contact a third party for delivery. I'm not an idiot. But if a paying customer who just spent over a thousand dollars purchasing from a company that YOU contract with, then you are, in fact, calling on their behalf. So, if a paying customer with proof says I'm scheduled for Saturday, not Monday, just say 'I'm sorry that Costco booked you, they've made a mistake, how can I better fit you in?' But DO NOT CALL THE CUSTOMER A LIAR!!!!! Unbelievable!! You should be fired!!! I won't be scheduling a delivery with you, I'll find someone else and let Costco know how their contracted delivery drivers (that they get a ton of business from Costco, I'm sure) are treating their customers. Attached is the proof of my delivery date. Oh and I have you recorded calling me a liar. You need some customer service. Costcos paying customers pay you, treat them better, it really wasn't that hard. I just didn't want to be called a liar and you could have used the words 'reschedule' but your ego wouldn't let you. Boo on this whole company! read more

Pacific West Home Improvements - General Contractors Near Me

Tried to purchase a Dish Washer from Costco. Unfortunately PWHI FAILED !!!! Failed on three different scheduled delivery dates. So sadly we cancelled the order ! The delivery/install part of PWHI is ridiculously poor. The truck broke down the first time, no real excuse the second time and no call at all the third time. How many times can you take getting stiffed. This company has BROKEN MY CONFIDENCE TO PURCHASE APPLIANCES FROM COSTCO !!!! My friend in Vallejo had the same experience and warned me in advance. I should have listened read more

hi Installation of purchase dishwasher Anthony and ELi did a great job. Quick and efficient, pleasant, and courteous. very great experience. They had to install an electrical tiny box, to connect to the previously hard-wired dishwasher. They did everything in about 1 hour. I read previous reviews, and was slightly concerned, but Anthony and Eli elimated any concerns. thanks, Lee Look read more

Costco contracts with them but i have no idea why! They will always come and find reasons not to the work. 1. They wanted $50 to carry a dishwasher up the stairs when it is included in costco install. 2. Tried to ask me for $250 to replace a water valve, which clearly they are not allowed to do as costco installers. 3. I also had a microwave install which they clearly werent interested and found issues which didnt exist, i got the microwave installed with no issues paying myself. Overall costco for some reason contracts them, but they are not good. I had washer, dryer, range installed through other companies and had no issues, but with these guys its just not worth it as you have seen with all other reviews here. read more

Absolutely horrendous company, steer clear at all cost. We ordered a dishwasher from Costco and they were supposed to deliver and install it. They called and said they were right around the corner but never showed up. When we called back to figure out what happened, they were extremely rude and accused us of not picking up the phone. read more

Review for a dishwasher installation purchased through Costco. Listen to the other 1 star reviews. If you are going to have a Costco order installed by this third party, cancel it immediately and ask for another contracted licensed facility to come and install it. Originally was planned for installation and delivery on Friday but received a call Thursday that the installer was not available until Monday. Okay, no problem. Confirmed installation on Friday that the installation window was for that following Monday from 9-1pm. Missed 1 call, ONE CALL, from them which occurred at 10:46am. No voicemail was left. Also, no one even ATTEMPTED to come to see if we were home, and we were. I have a video doorbell as well that would show, as proof, that no one ever physically showed up for the delivery and installation. Received a text message one minute later to call their main line number. Within not even 20 minutes of that missed call and text, I tried calling BOTH numbers back, the missed call number (x1) and their main number (x3), and left a voicemail on the third try with the main number. Received NO CALLS BACK. Called their main number again around 1pm. Was connected to someone who said they were going to get in touch with the installer and get back to me right away. Guess what? Received no calls back. Called their main number again close to 3pm because what in the actual heck. The person I was connected to, again, said they would try to get in touch with the installer and have them contact me. I then asked "What happens if they don't call me?" And he responded "Well, hopefully they will." Guess what? NO ONE CALLED. Called their main number again at 5pm, no answer so left a voicemail. Frustrated as all get out, I then called Costco and told them my experiences thus far with this horrible company. Costco logistics was reasonable and said he believed it as there were no notes on an attempted delivery or anything and that the only thing that they had in their system showed that the installer "checked out the dishwasher around 2pm." Whatever the heck that means. After talking with Costco logistics, they said that I had 2 options, reschedule or have the issue escalated and they would see if another contracted facility could come install my dishwasher. Originally rescheduled but after coming to look up reviews on this company, I immediately called them back and asked to have the issue escalated and have another company come deliver and install. Just received a call at 7pm from this company. The guy said he was calling about my dishwasher installation to which I replied, "Yeah, that was supposed to happen earlier this morning from 9-1pm." The guy then responded and said "Well looks like it has been rescheduled for Thursday but I have an opening on Wednesday." I then replied "That's okay, I'm having Costco find another contractor to come install it." The guy then said "Well we tried calling you multiple times so..." Which was a BOLD FACED LIE because I have no other missed calls other than the 1 from this morning! To which I replied the same and that I had tried contacting them multiple times today. The conversation quickly ended after this point as I told them I do not want them installing my dishwasher. Again, save yourself the headache and hassle and run from this company. Shouldn't even be in business. read more

They came an hour early to drop off my dishwasher from Costco which was nice. They seemed friendly but right away I knew they were trying to find ways to bullshit. They claimed my water valve is faulty and won't shut off the water and wanted $150 to replace it.... WRONG. IT WAS WORKING FINE. I WISHED I TURNED IT OFF INFRONT OF THEIR FACES. They also wanted another $150 to clean my air gap when they SHOULDVE recommended me to REPLACE IT INSTEAD WHICH IS NO MORE THAN $20 for a new one which includes the tubing. They thought we were dumb enough to agree to it all. I had to complain to my mom that I could just do everything myself. I told them to just drop off the dishwasher. I was more than glad to install everything MYSELF knowing that it's done correctly. read more

Bought a new dishwasher from Costco and this included delivery and install plus hall away! This company was a no show, a no contact and a no with any communication! I hope they know that hard working people take an unpaid day off to be home for this! Thank you for your horrible customer service! read more

It's my first time ever giving out a one star to any business. I've ordered a microwave hood for my tenant from Costco and Pacific West was their delivery company & installer. The installer didn't show up the first time claiming they couldn't get hold of us and we needed to reschedule the second time the following week. The installer again missed their delivery window and we had to reschedule for a 3rd time delaying the install for my tenant. The 3rd time was the worst experience. There were no show and no call from the installer despite the company confirmed they would show up on schedule this time. I ended up canceling the order from Costco. read more