I rarely leave one-star reviews, which is why I'm taking the time to write this one…read more Ironically, most of the employees I interacted with were wonderful. It was my first time seriously couponing, and the staff stocking shelves were incredibly patient helping me locate items. I scanned everything through the CVS app before putting it in my cart to make sure the coupons attached correctly. One employee with bright red lipstick was especially encouraging and genuinely cheered me on while I was figuring everything out. Those interactions made me feel welcome and excited to learn. I will say that I hate how much merchandise is locked up at this location. I understand why stores do it, especially in the city, but needing assistance every time you want a basic item gets frustrating quickly. That said, the employees who helped unlock items were polite and helpful. The real problems started at checkout. I had carefully planned three transactions so I could roll ExtraBucks rewards between purchases. My first transaction should have earned $19 in ExtraBucks, but only $11 appeared. Several digital coupons that showed as attached in the app didn't apply at checkout either. I also had qualifying items for one of the spend-threshold promotions, but the reward never triggered despite the shelf tags clearly advertising it. While I was trying to figure out what happened, another customer standing nearby told me she had experienced similar issues at this same store and had stopped trying to use the promotions because rewards frequently failed to appear in her account. Hearing that made me wonder whether this was a larger problem than simple user error. Then I had an interaction with an employee named Marion that turned an annoying situation into an awful one. I was trying to explain exactly what I had done, including how I scanned every item through the app beforehand to verify the coupons attached. I couldn't get through a complete sentence without being interrupted. Instead of listening, she repeatedly told me I was wrong and insisted ExtraBucks are only issued at the end of the month. This may have been my first time couponing, but it was not my first time shopping at CVS, and I knew that wasn't how ExtraBucks generally work. The conversation got increasingly uncomfortable. At one point she told me to retrieve coupons from the self-checkout receipt bin and repeatedly implied that I was causing problems because I didn't understand the system. What upset me most was the implication that I might be stealing items, despite the fact that I had carefully scanned everything and was actively trying to verify my purchases. It wasn't until I requested a full refund and she scanned every item in my bag against my receipt that the suggestion disappeared. I would never intentionally steal from a store, and being treated as though I might was humiliating. Even at the end of the interaction, the tone remained condescending. I fully understood that returned purchases wouldn't generate ExtraBucks rewards. The issue wasn't that I expected rewards after a refund. The issue was that the advertised rewards and coupons didn't work correctly in the first place. I know retail is difficult. I know coupon transactions can be complicated. I went into the conversation expecting some confusion and maybe even a little frustration while we worked through it. What I didn't expect was to be repeatedly interrupted, talked down to, treated with suspicion, and made to feel like I was wasting everyone's time for asking reasonable questions. The kind employees on the sales floor deserve recognition because they were genuinely helpful. Unfortunately, the checkout experience completely overshadowed that goodwill. I left feeling embarrassed, frustrated, and convinced that I won't be returning to this location.

Not a good experience. My coupons wouldn't work at self checkout. The cashier kept voiding the…read moreorder to redo but then walked away. I would have to wait for him to come back. The reason I went was to use the coupons. I finally left because I had to go back to work.

YOGI, a supervisor is phenomenally amazing! Last week July…read more6th I was rushing to catch my train and I stopped to purchase a hair product. I asked this lady about getting cash back. Anyhoo, I selected the amount grabbed my receipt and left $40 in the machine and walked out! After I crossed the street I realized I left the money!! ‍‍ I ran back to the store and as soon as I walked in I heard two females say, "there she is!" YOGI must have asked them to catch me but they didn't. YOGI had my money and was waiting my return. In these days of people not being honest or kind, THIS LADY DESERVES HER ACCOLADES. I went back again and told a male manager and I promise you, he acted JEALOUS!! WTH? ‍ YOGI will be rewarded.

This is a city pharmacy, so basically everything was locked down. I stopped in to transfer a…read moreprescription during a work conference, as it was leading up to last weekend's huge snowstorm. It was a single-pill script, so after the 15 minute prescribed wait, I hopped in line to see if it was available. Usually, my CVS app would alert me and/or I'd get a text, but neither happened. The pharmacist was like, "Yes, we called her name" when I asked if it was ready yet, which was strange as I absolutely didn't hear it. Strange they're not up to date on their technology, but alrighty. I also had to tap my card twice to pay. All in all, glad I stopped in as it saved me a trip at home but the vibe sure was something else.

I get a lot of persc from here monthly. I went yesterday 2/4/2026 to pick up 8 prescriptions the…read morecashier told me I had to pay .10 for a paper bag. I understand they charge for bags for purchases but if I have 8 prescriptions how am I suppose to carry all of them without one ? To make matters worse the lady in from of me had one prescription and 3 items she purchased ge gave her a bag for free. terrible customer service and I'll probably be transferring my prescriptions to a different location cause this isn't how you treat a long time / monthly care member. This happen at 7065 Lincoln Dr Philadelphia pa 19119 cashier #2811894.

The employees here are more helpful and friendly than any other CVS I have been to. This is the…read moreprimary reason this one is my favorite. This CVS is smaller than some others so it's not as well stocked with holiday items during the end of year holiday season, and have a small refrigerator and freezer section. With the lack of a grocery store in Old City, the smart thing to do would be to expand those sections. But I can usually find what I'm looking for here. And the pharmacy rarely has a wait. They recently added self checkout machines, so u can generally avoid that person holding up the line complaining about something or asking for a rain check on a coupon. This CVS has been a welcome addition to my Old City neighborhood since the day it opened.

Small Walgreens but great for everything you need not to mention the pharmacy…read more They often have clip coupons when you buy online for pick up. Tons of sales, recommend downloading slick deals app and the members on there are happily pointing it out to you. Recently got toilet paper and Ferraro rocere fancy chocolates, the best, for much less. Customer service is pretty good here, the only thing you have to make sure is just because they say they have the product doesn't always mean it's there. Especially the sale items. So definitely buy them online and pick it up. Don't forget to sign up for their rewards program

PHARMACY The staff at the pharmacy are absolutely wonderful…read more They are kind, attentive, and understanding if their patients/clients (even the tougher crowd). I commend their patience for the busy lines during rush time. Keep it up! GENERAL I've bought some snacks here on occasion and haven't had any problems just yet. The cashiers can be blunt, but no qualms there.

I went here, looking for Philadelphia's famous peanut candy bar, but they didn't have it. And they…read morewere closing. They actually close pretty early, which was surprising, but the staff member working that was very nice.

OMG! The most phantastic pharmacy ever. I live miles away but i refuse to go anywhere else. The…read morenicest, most courteous staff. They make you feel lije family. Love, love, love them!!!!

Always the best service! I've never worked with more kind and caring individuals than I have at…read more18th Street Apothecary

Time and time again I've gone to this place for my prescriptions, but the level of rudeness and…read moreincompetence is too much. Customer service has been tepid at best, and can end in shouting matches at the drop of a hat. On a phone call today, the main person who works there (Andrew) yelled both at me and at my insurance company's customer service representative when we were trying to organize my refill. Needless to say, I would recommend taking your business elsewhere.

The store had wider aisles but most shelves were empty. Hard decision buy 1- get 50% off the next…read moreif there's just 1 of every thing. Self check out does not allow cash. With one person running the entire front. With his register and the 3 self checkouts constantly getting errors. My 1 minute shopping spree to purchase 2 drinks took 27 min!!

The pharmacy at this CVS provides terrible service…read more The pharmacist refused to fill my prescription for cough medicine. She said she needed to clarify with my doctor directly, because the cough medicine was a controlled substance and she didn't know how much the prescription was for -- even though the amount (in mL) was specifically written on the prescription. What's the point of having a pharmacist who refuses to read and follow the written prescription? Of course, my doctor was already gone for the weekend so he wasn't answering phone calls. I later went somewhere else to get my medicine & and the prescription was filled without any problems. Basically, this pharmacist refused to give me my medication even though I had a perfectly good prescription. If you're looking to fill a prescription, do yourself a favour and go somewhere else.

This is actually the review of the store at 12th and Walnut unfortunately that is not coming up on…read morethe list. The Customer service associates were all standing around they were offering no assistance and then they were rude with their approach. Very disappointed with these employees I have posted their pictures. They need to be retrained or terminated.

Judy the pharmacist is extremely rude. She is condescending and yelled at me for coming in too late…read morefor my medications, despite having insurance barriers that forced that to happen. She also let me know they don't prioritize my medicine and that it is my fault for coming is so late....

Don't be thrown by the roll gate being down over the window - look at the door - if it's open,…read morethey're open! Also - this is JUST a pharmacy - not a shop with deodorant, band aids or razors... I was worried given bad reviews, but had a great experience here. The online pharmacy clearinghouse (?) that my doctor uses didn't process my insurance card, but they sent the 'scrip in, and when I arrived, the person handling paperwork had the order, processed my insurance quickly & efficiently, let me know co-pay costs, and then the pharmacist jumped in and pulled my stuff - less than 15 minutes total. Gracious, rapid, professional. And I saw the same quality of service for the other 2 customers who came thru while I was there.

Super small Walgreens w/ very limited supplies - but see previous reference to super small…read more Can't seen to go on vacation anywhere w/out forgetting something & this time was no exception Thankfully, this Walgreens was about 2 blocks from where we were staying & they had what I was looking for Not open on Sundays (when I realized I had forgotten something ELSE) but nice sign in their window directed me to closest open location - thanks for that!

Taking a gander at all of the reviews on this CVS, I am quite confused as to other's experiences. I…read morecould totally see something negative happening if you over-demanded or had complex shopping requests, but on the whole, I have found this CVS to be reliable, quick during most visits, and relatively orderly. One plus is that they are pretty well staffed here. I've been to other CVS locations in the city, where you hit the button to ask for someone to help you open the Tylenol cabinet, only to wait for an inordinate amount of time before you have to walk all the way back up to the front to get the person yourself. You're able to get the help you need in almost every part of the store here. Granted, you're dealing with Philly folks, so they're not going to give you the nicest smile or friendliest service. But they'll help you out with what you ask, and frankly, when I'm coming to CVS, I'm not looking for the red carpet anyways so that's more than enough for me. Only knocks are probably the fact that aisles are often getting clogged up due to constant restocking happening. Not their problem honestly, because they're serving pretty continuous traffic opening to closing because of UPenn and Drexel nearby, so the fact that they're on top of inventory in the aisles instead of letting shelves stay empty is a good sign to me. Pharmacy folks are also helpful in the Philly fashion. Don't think I've had much of a wait ever, except for right after work, as expected, but even then they recently installed these partially self-serve kiosks within the past year that have greatly sped up prescription pick ups here. On the whole, I think you shouldn't believe all the revenge reviews happening here. This place is more than sufficient and above average for CVS locations in the city.

I'm updating my review & upgrading my rating, since I've been to CVS many times over the years…read more CVS has been consistently okay. They don't always have what I need, but many times they do. The employees are nice & helpful. The receipts are still way too long, which not only wastes paper, but also wastes time trying to rip off the extra coupons, throw them away, fold it all up & jam it into my bag. It's annoying, but it's a feature of every CVS I've been to, not this one in particular.