Ace Hardware in Packwood's area? Cool.... I'm telling you, Packwood is such a small town yet they…read morehave the essential establishments you needed on daily basis. And having ace hardware in the area is such a relief. From bbq stuff to any tools you needed Ace Hardware got your back. Came in for poncho, shoe glue & some stuffs needed for a 9-day trip. Staffs were always helpful and cool. Ambiance is pretty good. They may not have carried all the stuffs you need but having this hardware here is really a good thing. They even sell bear spray but at the time we're looking for it they are out of stock. People grabbing 'em left and right. Located at the back of Mountain Goat Coffee Roaster, this establishment only have 3 parking spaces but don't get discourage, you can park with cautions somewhere within the area. Mahalo for reading and happy juandering fellow yeeps!

Friendly staff and decent selection given the small town / remote location. Hours are limited…read morerelative to large metro area locations, as expected given the area.

Needed to rent an extension ladder last minute, staff was very helpful. A little pricey, but the…read moreclosest large hardware store is 30 something miles away. They have just about anything you'd need stocked in tidy, well organized aisles. Would definitely recommend!

They are available to ask for help, and they usually have what I need. I use them for garden,…read morehardware, plumbing, and rentals.

I love old general stores like this. The old wood planks give this place so much character, and…read morejust imagine the stores those walls could tell if they talked! The general store itself carries a wide variety of items from food, to pet essentials, to ice cream, to crayons and pvc pipes. If you need it, chances are you will at least find some kind of compromise. While shopping I experienced a wonderful surprise when the sweetest kitty came walking up to me. I was curious if he was a cradling kitty, lap kitty, or only touch me when I want to be touched kind of kitty. If you're a cat or animal person, you know exactly what I mean. To my extreme delight she allowed me to pick her up and walk around the store with her. Her purring was so loud you could probably hear it on the other side of the store. Samsung made my heart so happy that day! Come for what you need, and stay to give this sweet girl love! You will not be sorry.

Okay, I may be biased because of the kitty but having visited a handful of remote areas, I've…read morelearned to appreciate the essentiality of the general store. They're stores that "generally sell all the things". This shop definitely achieves that. The day before, we were hoping to go to a grocery store but of course there aren't any. We happened upon a "market" which was nothing more than a gas station mini mart that didn't carry much at all. I had lectured my cousin at that point that the place to pick is always the General Store. One day later, we came here. It was a bit musky and run down looking, but the lady working there was super nice and the shop itself had TONS OF STUFF. Need pvc piping? This is your spot! Need random fishing supplies, you can get that here! Missing your pet cat at home? Come here and meet Samsung and make up for lost cuddles! Okay okay, in all seriousness though, we came here for a resupply on foods. We were able to purchase ground beef, pasta sauces and organic pasta! There was also a huge selection of ice cream and ice cream bars too. Not too much for the vegans, but that's to be expected. HOWEVER there were two instant noodles that were vegan/vegetarian-friendly, which was more than enough to make me happy. I didn't buy anything but was thoroughly impressed with my exploration of their curation of "general offerings". There were hatchets, ice scrapers, mops, cleaning supplies, random souvenirs and pretty much anything you can think of that you might need to get when staying in a cabin for a few days. One bummer was they sold out of eggs, but at least they carry them! Did I mention you need to visit because of the kitty? She's the cutest and had an adorable bed set up in one of the aisles. Sorry I didn't get a pic of it but just look at the kitty, Samsung!

Looked on the website for seed starting mix before I went in. The site showed 16oz bag in stock at…read morea certain price. The bag was on the bottom shelf. Price tag was too small to see the price and sku clearly. At the register it rang up higher. On inquiring about it , turns out to be a different shu. Same mix, same weight. But higher price. Only choice on the shelf. Seemed like a bait and switch to me. A little under-handed. Didn't appreciate it. ​This place has always been extremely high anyway. I don't care where I have to go from now on for something. It will never be here.

Fabulous customer service!! Well stocked for a small town…read morestore and extremely convenient to order online for items they don't have in stock for in store delivery.

Can't give em zero stars. Spent over $3500 in decking product in the last month and change. Had to…read morebuy $300 more product last 3 weeks. Decking guy told me they would cut my trex boards into 4' sections. A 12' board out the back of my F150...Not a good option. Went to pick up the boards, OH NO! WE CAN'T DO THAT. IF WE MAKE A MISTAKE WE WOULD HAVE TO HANDLE A NEW PIECE OF DECKING! I wasn't asking for anything but a straight chopsaw cut at 48ish inches. "WE CAN'T DO THAT" WTF?? it is a simple chop saw cut FFS! Called the GM/OWNER. " NOPE" "Special order if we screw it up we would have to replace it." Not interested in my order telling me that they would cut it for me. I wasn't listened to about the cuts to be made. It was 3 straight square cuts per board. I HAVE NEVER BEEN TO A YARD WHERE THEY REFUSED TO MAKE SIMPLE CUTS. I had to drive 25 minutes home to get a circular saw, come back and cut 3 boards 3 times to take them home. Ridiculousness!! Can't get the yard kid to make 9 cuts on a chop saw??? This is a local store! Help your local folk make things happen! Wasn't asking for particular angles, simple stright freaking cuts! Wasn't concernerned about length. Not a thing to me. NOPE. This place is NOT about customer service. I had $3500 worth of decking delivered. 2 boards were majorly defective. They charged me $100 to come back and pick them up from my property. That was after charging me a $125 to deliver them. Oh that's right, I didn't return them so therefore they charged me to pick them up. It was a 20 foot board, I have a 6 foot bed on my F150. I didn't mess the board up, it was defective on delivery. These people want to milk every dime from local folk. I would seriously question their ethics. Will cut off my nose to spite my face. Will NEVER shop with these weasley pieces of work EVER again. I would recommend the same for you. They don't care about customer service, They are corporate Bullspit, doesn't matter bout you!!

Outstanding service - I called the Randle store 9/9/20 at closing, explained I had water leak which…read moremeant I would be without water until they opened tomorrow. The young lady stayed until we could get to their store to pick up the part needed. You won't get that kind of service from the big box stores, which is why I deal locally. They are always friendly & helpful. Super big thanks and really, really grateful.

I want to express my gratitude for Evan Dorich. Every time I visit my favorite Ace Hardware store,…read more Evan is right there to greet me and ask how he can help me. I've had a lot of issues with my irrigation lines, drip system and Koi pond. Evan has been so kind as to troubleshoot for me, and has shown up at my house several times to work with me and teach me. His kindness, patience and valuable knowledge is nothing short of remarkable! He's a great representative of Ace!

Bought a mower Friday night and the engine locked up after 10 minutes, brought it back Saturday…read moremorning and the team wasn't sure if the could refund or exchange it, normally you have to go through the manufacturer. In the end they were able to take it back and I bought a different brand for $10 more. Thank you for standing by your product!

The kids come for the free popcorn, I come for the hardware! I'm here almost every day looking for…read moreat least one item. it is rare that I don't find what I am looking for. The next closest option is in Buckley. Very thankful to have True Value in Enumclaw! The staff super helpful and knowledgeable. They even remember your rewards info if you visit enough! Pro Tip: Sign up for their Rewards Program via phone number or email online. You get coupons and other incentives on purchases. It also makes returns a lot easier if you've lost your receipt.

I'm always greeted at the door and if I need help employees are right there to offer assistance…read more Selection is good enough for a local hardware store, but of course, they can't stock as much as a big box store. If a customer has a problem with selection or pricing they are being ridiculous- small stores cannot compete with Amazon or Home Depot. Customers should support local and be happy it is an option. I'm glad Gateway Tru Value is here.

I have shopped this location many times , always greeted promptly . very knowledgeable staff ,…read morehelp me on many projects , great product recommendations that fit what i needed . i will continue to shop and recommend this location to everyone i know . thank you Mountain lumber staff .

Customer service is excellent! This is how you run a business. So glad they are local.read more

In the world of big box stores, it's nice to know that places like this still exist…read more As you walk in, you're immediately greeted and asked if they can help. Don't let the size fool you - for a small store they have everything you need and more. On our last visit, I swear we were in and out in a minute flat.

cashiers are always rude towards me for some reason. i feel like its racial. only 2 guys in there…read moreactually smile and say whats up.