As mentioned above in other reviews. Dr Fahmi and the nurses are very good, but the Office Manager…read moreis very rude unprofessional and disrespectful. Ended up hanging up on me when I called yesterday. Also, the office wants to charge you ahead even before billing to your insurance to see what you really need to pay for visits or services like EKG etc. Once they made me pay for an EKG and then my insurance paid them too. so, they Got paid twice for the service and never heard back from them. I had to double check and call them & they wanted me to go to the office in person in order to refund me my payment when they already had my CC information. Another issue, they don't send statements neither call if you have a balance pending. How are you supposed to know if you have a pending balance or where to send the payment payable to who? etc. I really tried to stay in the office because the DR. is good but to have a hard time every time you need something is not good at all.

I have meant to write a review for Dr. Fahmi for some time and finally decided to do so today after…read moreseeing such poor ratings by others. I'm honestly surprised. Dr. Fahmi has been my physician for nearly 20 years and was also my mother's PCP until her untimely passing from Leukemia. She is compassionate, thorough, and a consummate professional. I am a licensed medical provider and have never felt uncomfortable, unheard, or in doubt about her care. I have known Lourdes, her medical assistant, equally as long as she is truly a gem of the practice. I'm seen right away and have rarely been in the waiting room with more than one other person, at most 2 or 3. Are there times when there may be a longer wait? I'm sure of it, but this happens in every facet of healthcare. Dr. Fahmi is an excellent choice if you are looking for a competent and caring medical provider.

Went in for typical fever symptoms and got swabbed, was told i was going to receive a callback with…read moreresults and never received a callback. Ended up calling in to get the results and the doctor prescribed something for me to pickup at the pharmacy. The primary pharmacy i use is closed on Sundays and i let him and his medical staff know that. They proceeded to order it to the closed pharmacy and when the pharmacy they were supposed to order it to asked them to cancel and redirect, they said and i quote "We'll call the other pharmacy and have it cancelled" There going to call the closed pharmacy to cancel an order, how smart does that sound? Doctors and medical staff are genuinely working with no brain cells. Not sure why this place is still open

I took my son to this facility because X-rays were offered as a service. After waiting 45 minutes…read moreto see a doctor in what seemed like an empty office, we were seen and my son was examined. Dr asked if we wanted x-rays done and we said yes. We were left in the room for about five minutes, when I inquired about the x-Ray. I was told "we don't do x-rays." I showed the website with x-Ray services available and was told"we don't control the website." Then I was given a post it note with a number for and-ray facility in another town. That facility said they needed a referral, which DOCS urgent care had not sent. A call to DOCS for a referral was met with a long menu which resolved into"we'll call you back." There are much better choices than this facility; don't waste your time here.

I have been a patient there for years, when the practice was run by 3 older men. The practice is…read morenow female oriented and I find them all personable, knowledgeable, and competent My only issue revolves around getting in touch with them. The message machine states the office is open until 4:30 but several times when I called shortly after 4 the office was "closed"

I reached out to schedule a physical. I was promptly told that the next available appointment was…read moreMay, and when I pushed back I was told by the person taking my intake information that I would only be eligible for a virtual appointment because I recently recovered from Covid. I should also mention that I am a Registered Nurse, who works in a major Connecticut hospital, and I have been cleared by occupation health (a physician) to return to work as it is safe. I was given a next day virtual appointment. I explained that I would need an in-person appointment to conduct an actual physical (blood work, vitals, etc). I was then met with the most unprofessional experience I have ever experienced with a doctor (and I deal with many different doctors in my career daily). The manner and tone in which I was spoken to by this doctor was unprincipled and rude. I was refused care because of her own beliefs about Covid, and I was indirectly told that the office no longer wanted my business. This doctor went off about how she only received the first vaccine and that she has a wedding to attend. I will obviously no longer be a patient of this doctor, but wanted to share this information to help other people who are seeking out medical care in the future. She lacks compassion, empathy and clearly medical knowledge.

I saw Dr. Dufour a number of years ago, I had a VERY serious Cyst blocking the duct on my pancreas,…read morewhich she dismissed on several occasions, even after finally scheduling a ultrasound. One conversation was particularly interesting, I kept telling her I don't feel well I'm in such pain, her reply "if you don't feel well go to the emergency room". Thankfully I did just that, I was admitted to the emergency room at Yale, at which time I was hospitalized for 6 weeks, with a massive 13 hour surgery to remove said cyst which had exploded over all my organs. I would recommend you stay far away from Dr. Dufour.

I have a long history of back pain and I've seen a lot of chiropractors over the years. Dr…read more Carpenos is as good as it gets. What sets him apart from other doctors is that he TRULY cares about his patients and will do anything to get them healthy. I have crappy insurance that doesn't cover any part of my treatment, and he worked with me to devise a payment plan that I could afford. He didn't have to - but he did. I had a slipped disc in my back that was pinching a nerve. At my lowest point, I was in so much pain that I could not bear my own weight or walk. My only other option besides the spinal decompression treatments was disc replacement surgery (which would mean months of unpaid medical leave from my job and the inability to financially support myself). The therapy did take months, but I am now in little to no pain. (Think about it - if you break your arm, does it heal overnight? No, it takes time.) I've had back pain for more than 15 years and for the first time since my freshman year of high school I now know what it is like to live pain-free. Honestly, I am surprised to see negative reviews here. Dr. Carp's demeanor and personality are direct (but not uncompassionate) and I can see how some people may not respond well to that. But if you actually just spend 10 minutes talking with him, you realize how passionate he is about making HUGE differences in people's lives and well-being. He has saved my life in so many ways - my physical health, my mental health, my financial stability, my independence..... I could go on and on. He's a great guy and a great doctor.

I had a deeply disappointing and costly experience with Dr. Carpenos at New England Spine and Disc…read more I came in with leg pain caused by two degenerating discs pinching a nerve. During my initial visit, Dr. Carpenos recommended spinal decompression therapy -- a treatment not covered by insurance. He then started to talk to me like a snake oil salesman: fast and confusing. I explained that I had a very limited budget and needed clarity before committing. So I asked him to slow down and I asked some very specific questions about how the treatment wold work, what the success rate typically was, and what I could expect if I decided to follow the treatment plan. Instead of answering my questions calmly, he became visibly annoyed and said he felt "pressured" by me. I reminded him that it was MY body and my very limited, hard-earned money -- and I was the one feeling pressured to spend it without him having the patience to explain this therapy that insurance wouldn't even cover a significant portion of. His first response was to say that financial hardship shouldn't be a barrier to treatment. When I said I'd have to decline since I couldn't afford the full amount he wanted (Close to 4,000 as I recall) he suggested fewer visits for about half the price. , When I expressed concern and asked if I'd still get relief he assured me I would, so I agreed to take part in the treatment. But at the end of the treatment, I felt no improvement. When I reminded him of his earlier assurance, he said, "I expected that you'd feel a bit better, see the results, want more improvement, and then commit to the final visits." He'd completely ignored my statement at the beginning that there WAS no more money. I felt completely misled and taken advantage of. The experience was not only financially draining but physically uncomfortable. His chiropractic adjustments were rushed, and during one session, he failed to check the placement of my arms during a bear hug/anterior thoracic adjustment. When "hugged" me sharply my fists were jammed into my voice box which hurt so I reflexively pushed back. He asked what was wrong and I explained what had happened. The following week, he asked if my cold was better. When I looked at him, confused, he said "Well, last week you had a sore throat, didn't you?" [It was surreal, like he just was unable to take any responsibility for his own actions.] He also gave questionable medical advice outside his expertise -- once telling me not to use sunscreen despite a family history of skin cancer -- and another time I heard him telling his staff that he'd advised another patient to ignore their cancer doctor's recommendations and to follow his own. Dr. Carpenos' demeanor throughout my treatment was pushy, rude, and evasive when asked direct questions. His team failed to track the decompression machine's pressure settings, so I had to remember my own numbers to ensure proper progression -- a detail that made me feel my investment wasn't respected. If you read his responses to other negative reviews, you'll see a pattern: sarcasm, deflection, and a refusal to take responsibility. I strongly caution anyone considering treatment here. While some patients may find relief, many don't -- and Dr. Carpenos seems far more focused on securing payment than on assessing whether spinal decompression is truly appropriate for your condition.

I have been a patient of Dr. Saunders for over 15 years. Both he and his staff are very courteous,…read morecaring and professional people. He has helped guide me and direct me through dealing with some serious medical issues requiring specialized physicians and surgeons including sepsis and cancer. He and his staff have always been very responsive and understanding with terrific "Bedside Manner". I took advantage of and enrolled in a Concierge Physicians program to which he belongs. The service offers several benefits. One of the most important benefits for me is virtually instant accessibility to him and/or his staff 24/7. I would recommend Dr. Saunders as a very competent practitioner of Internal Medicine as well as a down to earth General Practitioner or Primary Care Physician.

Hi there, This is a complaint against the staff. I got a…read moremissed call from the office so I called back. I waited forever on hold and they hung up on me. However I called back and they said that they were going to call a mediation to my pharmacy. I go the pharmacy and nothing was called so naturally I called them back. Some rude assistant picked up trying to rush me off the phone and she said they never called the prescription because the dr wanted to talk to me. I said I wished you called to let me know. She got so rude on the phone and saying she doesn't have time for that and that they are short staffed. I said please do be snippy with me, and as I was speaking to make an appointment she hung up. So I called back, I don't know who picked up (most likely the same person) I said why did I get hang up on, and she hung up again for the third time. Someone called me from the office and without asking me what happened stating that I am being rude to the staff. I laughed because at this point it was funny. I explained myself again, and made an appointment that I cancelled right away .this was just for a physical appointment , what if I was sick and they act like that again and again ....I was going to ask to be a concierge patient, but they don't need my money I guess. Do not recommend them at all very very, very rude people no social skills whatsoever shame or Dr, Saunders employing people like that..

Type of care is slim to none as you are waiting for an eternity to be seen. The billing director…read moreis crass and highly uncivilized. The care quality is decent but other PhD can give you better care and empathy. Overall office experience is all about the $$$$. This is a money pit; I recommend going elsewhere.

I made an appointment for my 93-year-old mother with Dr. Fahmi and my brother took the day off from…read morework to take her. It was at 10:30. They got there at 10:15 and they took my mother's vital signs, even took a urine sample. At noon they were still waiting and the nurse came in and told them that the doctor was taking her lunch break and they had to leave and make an appointment for another day. They would not offer any more explanation or let them talk to the doctor, who was nowhere to be seen. I wrote an email to the doctor and got a response from someone who works in her office, saying, in fact, that this was all a lie. They do not take Medicare without secondary insurance, which is what my mother has. When they realized that their receptionist had booked the appointment in error, instead of letting my mother and brother know they let them sit there for an hour and 45 minutes and then created this sham reason for them to leave. The doctor has not responded to me and evidently hid in her office rather than come out and apologize to them.

I've been experiencing serious abrupt symptoms for 2 weeks and no provider from there even bothered…read moreto call me. If you want to feel endangered by your provider, go there.

I left this practice because the front-end office staff was absolutely horrible. I figured; I'd…read morecall to cancel my appointment that's scheduled in 2 months from now. I called twice and they keep hanging up on me before I can even say a word. Geez, they are really horrendous. How do they stay in business is mind boggling.