I have known Lucia as a colleague and later as a client when I worked as the Head of Learning and Development for one of the top 25 Accounting/Professional Services firms in the nation. She was one of our premier compliance instructors who taught for the company on a regular basis for many years. Lucia is an extremely knowledgeable professional, always well-prepared with current information, and she is an empathetic individual who truly cares about her work and helping her clients. As an instructor, she brings an unusual combination of engaging presentation techniques and in-depth technical skills. Participants very much enjoy her workshops because she makes the information relevant to the audience and presents plenty of immediate practical applications. Lucia practices what she preaches, and it is by example that I continued to bring her back to the firm, and I would not hesitate to do so in the future. I trust not only her skillset but also that she will manage a classroom with diverse participants in a respectful but firm manner. I value the opportunity to have seen Lucia in action and know that she is exceptional at what she does, always producing results that will meet or exceed a client's expectations. read more

I worked with Lucia on many cases where I defended depositions for worker's compensation cases. She is professional and very knowledgeable on the subject. She has that charisma to settle cases right there at the depositions. I would love to work with her whenever there is a chance. Highly recommended! read more

1. Lucia was the first to call me out of the 3 or 4 places I contacted. 2. The minute she started talking to me on the phone I knew I didn't need to talk to anyone else. 3. She laid everything out for me over the course of our time working together - she got into details where needed, let me know my options, even helped me with what exactly to say in conversations and emails with the person I was in negotiations with. In the end I did something I would have never been able to pull off on my own (basically, propose a separation agreement that wasn't part of my employment agreement, or take other actions), and I got exactly what I asked for out of the negotiations. When I first talked to Lucia on the phone she mentioned that I could try and do this myself - write up the agreement and do the negotiations - if getting help from an attorney was too expensive. She told me what to look up and provided options for different levels of help from her at different costs. I considered taking it on myself - I've written my own contracts before. But there was a sizable amount of money on the line for me not to invest in the right help, and BOY did I realize immediately that I could have never pulled this off without Lucia. Not only in drawing up the documents, but doing it in a way that allowed room for negotiations that would still end up in my favor. AND all the help in coming up with the right things to say (and not to say). I'm so so glad I found Lucia and went with her on this - I learned a ton and I would recommend her in a heartbeat. read more

I vividly remember Lucia being there for me when I needed her the most. I was fresh in the corporate world. In a new city far from home, and without the support of my family and friends. I didn't have much money at the time. But that didn't stop Lucia from taking all of my phone calls. We spent several days conversing over the phone, strategizing, and discussing my options. She was even willing to hop on a flight overnight to negotiate on my behalf. It was with her guidance, I was able to maneuver out of a tough situation. Her strategy was executed flawlessly. She was my light. I highly recommend her to anyone looking for council. read more

I have known Lucia Kanter for many years and have assisted in her negotiations and mediation classes at UC Hastings, where I went to law school. I also represented her in the purchase, resale and second purchase of homes in San Francisco. She is a shrewd and tough negotiatior but always has the objective in mind - try to make the deal work for everyone. She is a pleasure to work with and while I watch her teach mediation and negotiation skills, I always learn something knew. I would recommend Lucia for any situation where a skilled mediator/negotiator was needed. She is intelligent, responsive, keys in on the issues immediately and is always attentive to every detail. She would be my first choice if I needed a mediator or negotiator! read more

I was lucky enough to have Lucia teach my negotiations class at Berkeley Law, which proved to be a turning point in my legal education. You know how a truly inspirational teacher can make the most boring subject interesting? Well, I happen to think alternative dispute resolution is a fascinating counterbalance to the litigation-based instruction of law school, but I'd want to take any course offered by Lucia. In fact, she inspired me to undertake many further studies in dispute resolution, both at Berkeley and as a visiting student at Harvard Law. Having learned from, and worked with, some of the finest minds in the field, I can say without hesitation that Lucia is the best in the business -- which is why I asked Lucia to oversee my written research with regard to dispute resolution. I will jump at the opportunity to work with Lucia, in whatever capacity, in my future endeavors. And so should you. read more

I've had the pleasure of knowing and working with Lucia on dozens of cases since 2011 and have witnessed first-hand her consummate mediation skills and extraordinary ability to resolve difficult, fact-intensive situations and produce efficient and equitable results. More specifically, Lucia is able to effectively distill difficult concepts and present them in a digestible fashion to all stakeholders, which has resulted in dozens of resolutions and satisfactory compromises by all parties over the years. In addition to her first-rate skills, Lucia is extremely professional, articulate, empathetic, and exercises a purpose-built mediation approach that is exceptional. I HIGHLY recommend Pactum Factum's services. read more

Professor Kanter taught my Negotiations class at UC Berkeley School of Law, and she changed my life! She was an absolutely wonderful professor, and I have recommended her class to all my law school colleagues. She is the most dedicated professor I have ever had, with a genuine interest in her student's life, development, and personal well-being. She was a breath of fresh air! She is an expert at Negotiations, as she takes every opportunity that she has to practice negotiations, as she knows that even the most futile and trivial interactions are expressions of negotiations, and as she excels at them. Her passion for the topic is evident in the way she speaks and she acts. Professor Kanter always gave us very strong examples of negotiations she partook in, and gave us a lot to be impressed with! She is extremely skilled, and knows all the intricacies involved in Negotiations. She arranged for us to attend a "Micro-Expressions" conference, and along with the classes she taught us, I learned immensely. Her willingness to go beyond the classroom setting demonstrated how important she knows Negotiations are for the professional and personal formation of her students. On a more personal level, Professor Kanter was a true inspiration for me. She is an incredibly positive, smart, intelligent, confident, and kind-hearted woman. She is always willing to offer her advice, and has been a mentor in many ways. I have spoken to her about Pactum Factum, and I cannot but be 100% confident that she is the best at what she does. I hope you all get the opportunity and chance to work with her! read more

Mediation demands (1) a thorough understanding of mediation theories, and (2) a keen ability to understand and communicate with people. Lucia Kanter excels in both. I was a student mediator for Lucia at U.C. Hastings, College of the Law and she was one of my most inspiring professors. Lucia has a lot of experience in the theory and practice of mediation. She has mastered how to actively listen to people, identify their underlying interests, overcome impasses in discussions, move discussions forward, and come up with creative solutions that are tailored to people's specific circumstances. Even more importantly, Lucia has an innate ability to "read" people and navigate through emotionally intense situations. Emotions, whether explicit or not, play a major role in mediation and Lucia is very sensitive to people's emotions and how to best address them. She knows which mediation techniques are most effective when and with which people. She knows how to cut through tensions and help people better understand each other. Lucia's enthusiasm and passion for mediation was infectious. She genuinely cared about her students and I am grateful I had the opportunity to learn from her. I am confident that if you work with Pactum Factum, you are in good hands. read more

I worked with Lucia in resolving a complicated problem with an employee that seemed sure to end in a lawsuit. Thanks to her, it didn't, and the conflict was actually resolved fairly quickly without a relative minimum of drama. It becomes obvious quickly after you begin talking with her that Lucia has tremendous experience in the theory and practice of mediation. She truly knows how to actively listen, identify (or help clarify) underlying interests/needs, overcome sticking points in discussions to move them forward, and then come up with a creative solution that fits your specific circumstances. Even more importantly - especially in the employment matter she helped us resolve - Lucia has an innate ability to "read" people and navigate through emotionally intense situations. She has a sophisticated understanding of human dynamics, and picks up on emotions (whether explicit or not) and understands how they contribute to a conflict situation. She seems to know intuitively which techniques are most effective with different people. In our case, she had a definite knack for cutting through the tension and helping the two sides better understand each other (which I frankly did not think was possible under the circumstances). Lucia also has a way of making you feel like the only person in the world while she is working with you. If you work with Pactum Factum, you will be in good hands. Very strongly recommended. read more

I worked with Lucia in resolving a complicated problem regarding workplace safety issue and she was our attorney during the mediation. The mediation concluded in a satisfactory manner within the timeframe and Lucia was able to guide me through the process by keeping me focused on my goals while staying positive. She was extremely personable, professional and knowledgeable in the subject-matter, plus she's EFFICIENT! I would strongly recommend Lucia to anyone who runs a small business or who wants to learn the methodology behind her mediation philosophy. You'll be blown away! I hope I don't have another legal matter that I will have to use an attorney again, but Lucia will be my first choice if I do! read more

Lucia Kanter is articulate, intelligent, empathetic, and able to resolve conflict in a calm manner while fostering mutual respect amongst both parties. I highly recommend Pactum Factum. read more

In a negotiation, I would want her on my side! In a mediation, I would want her in the room! Lucia Kanter St. Amour is an expert in interpersonal dynamics. While I know her only in the context of a negotiations course, it seems obvious that her knowledge of negotiations and of teaching both inform her ability to perform as an excellent mediator. Not only will she understand the perspective and techniques of both sides of a mediation, she has the ability to "teach" them how to resolve their situation. On top of it all, she has a passion and a commitment beyond most in the legal profession. read more

When conflicts arise, a skillful mediator can assist two parties in reaching a win-win solution. Lucia Kanter is an outstanding mediator. She communicates clearly and effectively with others and fosters an environment of mutual, respectful problem solving. Lucia is truly an expert at resolving disputes. read more