​If you are overwhelmed trying to handle a loved one's estate, save yourself the stress and call Family Matters. This review is long overdue, but I honestly don't know how I would have navigated my brother's estate without them. ​Kim is incredible to work with. She brought so much compassion to a tough situation, but she is also a total professional who knows how to get things done. She helped organize a clear plan for everything, including the junk haul and moving logistics. We opted not to do an estate sale, but it is nice to know it's a service they offer. The efficiency and speed at which the team was able to get the house cleared out really helped so we could start renovations before selling it. They truly lighten the load when you need it most, and at a reasonable rate. I cannot recommend them enough! read more

Family Matters has been a godsend to me. After the passing of my husband, I was left with the task of sorting through and downsizing 40 years of living in this house. It seemed like a monumental task, but Kim and her crew helped me every step on this journey. Today, the attic, upstairs office, and garage are completely clean and organized. The team was patient, careful, kind, and thorough. Thank you Family Matters for being there for me! I recommend this company highly! read more

I had the huge task of taking care of my mom's estate sale after her passing. A close friend recommended Family Matters, and I am so grateful. The process was thorough, and completed with compassion. Kim & Shannon and their team got what seemed like an impossible job done, so we could prepare for the next steps. Thank you! read more

I had the pure joy of attending an estate sale managed by Family Matters this morning. I was delighted by the items for sale and by the pleasant, professional and helpful staff. The fact that this family trusted Family Matters to handle the sale of so many wonderful and obviously loved vintage treasures says a lot about the quality of this business. read more

Family Matters is an amazing business that helped me down size my mom's home. I was able to get many old furniture pieces donated and out the door . They were on time and professional. Very nice people and took care of all the things I needed removed. Downsizing your parent's home is not easy but Family Matters made it simple. I recommend them 100% for your family. read more

The prices were mixed, but for the most part were fair. What I have a problem with is that the clerk overcharged me and they would not give me an adjustment. I was overcharged by $20.00. I counted the items when I got to the car and when I went back to the clerk I was told they would not correct their error. When the clerk was adding up my items she never told me I should verify her accuracy-after all she was using calculator. I will take part of the blame. This household had been my neighbors for 40 years-I know they would not be happy with the situation. read more

Kim and her Team to the rescue! I was contacted by a family who had recently lost their home in the Alta Dena fire. They were traumatized and I had a short-term rental for them to occupy. They had no furniture or household items so I immediately called Kim. She was cleaning out an estate in Danville and had me go over to secure furniture, kitchenware and many other household items to donate to the displaced family. Kim is a powerful community leader and service provider and I am honored to work closely with her. Thank you for your quick action to restore some peace to our LA friends. read more

We were moving from our condo to a home in Danville and had some stuff we no longer needed or wanted to take to the new home. As often happens when moving, I found myself running out of time to attempt to sell or take these items (large standalone freezer, dresser, old bed, etc) to the dumps to dispose of. I called Kim with Family Matter and her team came to the rescue! They were able to schedule a time with in 48 hours to come pickup all the items from the house that we wanted to get ride of. Her team was polite and efficient. They knew exactly what they were coming to pick up. They loaded everything themselves and took it off in a matter of mins. Bonus, the cost to hall away all this stuff couldn't have been much more than what it would have cost me to take it all to the dumps myself. Thank you Kim! read more

Over the summer my son moved from his dorm at UCSC to an apartment downtown. With all the college expenses I was stressed out about having to furnish his apartment. I reached out to Kim, the owner of Family Matters and within a few days she had a bed, table, and chair from donations she had received. She was able to help make my son's new place feel like a home. Her passion for what she does shows in her work. Thanks for the help Kim! read more

I recently used Family Matters to help with a move. Moving residence is never fun, but Kim and her team were so easy to communicate with, work with and they provided so much support, they certainly made it easier. I was very impressed with their packing and moving skills as well. They got so much done - we had 2 full 20 ft. trucks - and were affordable too. Highly recommend for any packing, moving, hauling or organizing help needed! read more

When we moved recently around the same time my dad moved out of our childhood home of 35 years, we have to sort through our garage full of my late mom's things, as well as a plethora of every changing kid gear/stuff, we were overwhelmed with what to keep, get rid of, save for later, donate, and store in a functional way that was easily accessible based on our needs. Kim from Family Matters absolutely exceeded our expectations. She is truly amazing! I can't recommend her enough. She has a remarkable talent for organizing and decluttering spaces. Kim made the entire process so much easier and less overwhelming for us. She was a pleasure to work with, and her positive attitude, sense of humor and patience was a breath of fresh air. I am so grateful!. If you are looking for someone to help you get your home in order, Family Matters is definitely the company to call. Thank you, Kim! read more

Kim and her amazing crew did a wonderful job helping my clients with a complete, 3 part pack and move. She provided the help of an organizer and hauler to prepare them for the next steps, followed by efficient packers. The movers brought their home items to storage while they waited to close escrow, then the movers transported everything to their new beautiful home. Kim and team brought such relief to what would usually be an extremely stressful move. On behalf of me and my clients, we are so grateful for all of your hard work & support!! read more

I contracted with this business to empty out my Mom's house. The workers did a very good job while on the property. Afterward when I asked about certain items, there was no recollection of what happened to them - Were they donated? Why didn't I get a record of this? The owner only provided blank donation sheets and her photos of the original day I interviewed her at the property. There was very little accountability as to what happened to items that I was in question of - This is not a responsible way to do business. I tried calling and emailing without response. If you want accountability, don't hire these folks! read more

We used Family Matters' services two times in the past year: once to clean out our house from a prior move and once to prepare for a move across the country. Kim is promptly responsive, her team is ACES--professional, fast, clear about pricing. When you have a lot of things to get rid of and do not feel like making 50 trips to a donation site, Family Matters is absolutely the way to go. For the person who donates from time-to-time, I do not feel "dialed in" to all the potential / best resources to donate to. Because this is their business, they know exactly how to triage what goes where. When you have material things that still have life in them, it feels good to know the stuff is moving on to people and organizations who can still make use of them. I absolutely recommend Family Matters to help prep for a move! read more

We actually found Family Matters on Yelp and used them 5 times since then! They're above and beyond fantastic. We just moved away and we're convinced we won't find anything like them in our new town. They organize, donate, haul, and dispose of everything for you for a very reasonable fee. They're also very kind and helpful in general. 10 out of 10 would recommend to friends and family, and I will! read more

Clearing out a loved ones' home is a painful and exhausting task - but once we engaged Kim and Family Matters the process became so positive~ Kim's compassionate approach and comprehensive services are incredible! She is so responsive, understanding and made everything happen as soon as possible and for a very reasonable rate. Her crew Shannon and Jason were a joy to work with - we are so grateful for Kim and her entire operation. She can find the best and highest use for any items/furniture, so you can rest assured things can go to good use by deserving service groups. This means alot when it's old family heirloom items that still have some life left in them. Highly recommend Kim and her team ~~ read more

Moving is such a dreadful job, but Kim and her team made it as easy as possible! They were on time, careful with everything, and when they were done, everything was in its right place. Everything was wrapped and protected so that there was absolutely no damage to any item. Highly recommend her and her team! read more

Kim and her team made a hard situation feel manageable. When my father passed away unexpectedly, my sister and I were left to clean his apartment. We tried, but we were overtaken with grief and my dad had a lot of stuff. We called Kim for a quote. Her price was reasonable and she was professional, understanding and considerate of the situation. Her team came and cleaned out my dad's apartment. She even came back when a hidden closet was missed and helped us turn in keys. We are grateful for Kim and her team for their help. I hope I won't need this service from her again. I will call her if I need help organizing my house. Thank you Kim. read more

Family Matters is an outstanding moving company!! Paco and Elijah did a great job moving my household belongings and furniture. It was a stress free day thanks to the way they managed the move and how careful they were in placing everything in my new home. In addition, Kim provided a haul away service to take away anything left in my garage. I give Family Matters the very highest recommendation! read more

I hate to be the fly in the ointment and rain on the parade of 5-star reviews, but Kim was extremely misleading in quoting and selling the job, lacking in detail in explaining her estimate, evasive in supporting the eventual total costs, and very slow to even attempt to make things right after being paid in full. It was a long and frustrating experience and I would never recommend or refer Kim to a potential client, friend or elder. Me and my ex-wife were selling our house after 22 years of living there. We needed to get rid of a very full houseful of items after many years of accumulation (life). It was a big job -- there was A TON of stuff. Kim was referred to me and she came to the house and met with my ex. She walked through the entire house and got to see, firsthand, the amount of stuff .. the extent of the job .. the amount of clutter. We have a 3,200 square foot house -- and it was FULL. Kim's quote: "Pack/Move $75 per hour, per person ... Dump/donate - Minimum $200 and we only charge for how much we fill up our 6x12 dump trailer ...I estimate your total to be $2340 ... That's for 9 hours and 4 team members to help you." That is the detail provided in her quote. We were uncertain the breakdown between items to be (1) Moved or Stored and (2) Dumped or Donated. What was certain was that IT WAS A TON OF STUFF (no matter what the final destination). My ex-wife packed everything over a period of a few weeks. Everything was packed in boxes, designated to be Moved, Dumped or Donated. It was a yeoman's effort to get to this point -- clearly the greater majority of time and effort to get it to a point where Kim could come to the house and take it away. The moves took place over 2 different days -- one to move to storage (3 people, 3 hours ... someone there the entire time), and the second to take all of the remaining boxes to the dump (3 people, 9 hours ... someone at the house the entire time). The bill came and it was for $7,305 .... WHAT? After approving the charge on my credit card when they called to see if it was a fraudulent charge (mistake), we immediately got in contact with Kim to see why the difference between the quote ($2,340) and the final charges ($7,305). This made no sense, particularly since my ex-wife did all the packing. All that they did was move the stuff (a big effort, no doubt, but over $7,000?). She explained that the move to storage was hourly (OK) and the trips to the dumpster/donate were by the trailer load. Kim had explained that the "by-the-trailer" charge would be beneficial to us, cost-wise, compared to hourly. It was certainly unclear that it was "by-the-trailer" for all dump/donation items and time. And it also was not clear what constituted a $200 truckload or a $600 truckload. None of this was explained clearly up front. So, now we have a $7,305 bill comprised of 9 truckloads for dump/donate at the maximum $600 per load level and 9 hours move/storage for a 3-person team. The move took 3 hours (my ex-wife was with them the whole time). There was not enough time to make 9 trips to the dump in the 9 hours they were at the house (and there were not more than 3 or 4 on that day, generously). We asked Kim why we got charged for 9 hours for the move when it clearly only took 3 hours. She responded that they also charge for "travel time". Bad sidestep, ummm, don't think so. She then said that the moving company who she sub-contracts to charged a minimum of 6 hours. Better sidestep, way to pass the buck. She said they would reimburse us the difference. After 2 months, they did not. Kim eventually reimbursed us about $600 (which she should have done immediately as she is the person we were dealing with) --- making our total cost now $6,700. We NEVER got an explanation about why $600 per truckload (versus the lower possible $200 figure). All-in-all, the $6,700 paid for approximately 12-14 hours of effort by Kim and her company translates to about $500 per hour. To put that in perspective -- throughout this process to get ready to sell, we paid the following: -- Landscaping (1/4 acre lot) -- $4,700 ... about $135/hour -- Handyman ---------------------- $3,550 ... about $75/hour -- Extreme Clean ---------------- $2,500 ... about $105/hour -- Sodding ------------------------- $4,000 ... about $160/hour -- Carpet --------------------------- $1,500 ... about $235/hour -- Painting (inside) -------------- $6,000 ... about $175/hour -- Painting (outside) ------------ $10,000 .. about $250/hour LAWYER, MEDIATION -------- $9,000 ... about $410/hour So .. MOVING BOXES cost more in total than any service except the attorneys for the divorce and the outside painting and repairs .. and was MORE PER HOUR THAN EVERY OTHER SERVICE. Does that make sense to anyone -- it was a big job, but $500 per hour? Kim mislead us on the price and pricing to sell the job. She then charged over 3x the original quote. BE CAREFUL, ESPECIALLY THE ELDERLY. read more

Very efficient and professional service. The crew that came to pick up the items for disposal and donations were great and loaded up everything quickly. This service takes everything including electronics and household cleaning agents that most haulers want separated out. We had three trailers full and feel that the service was very reasonably priced. Highly recommend read more

After my sister passed away suddenly, and then her husband three weeks later, I was overwhelmed with the legal and physical issues of clearing out their home of 22 years in California -- all while I live in Texas, and care for a handicapped husband. My realtor told me about Family Matters, and from our very first appointment to assess the situation, that "overwhelmed" went away. Processing grief while making countless decisions as you touch every aspect of your loved ones' lives is intensely personal and emotional. Every interaction with Kim began with my questions and concerns, and ended with her calming answers, connecting me with people and ideas, but also comfort and encouragement. During the single most stressful experience of my life, Kim's perfect mix of professionalism and personal compassion set me at ease again and again. There were so many moving parts to navigate: some valuable and unique antiques to sell; amazing collections of vinyl music, and specialty items like model trains, plus a lot of medical equipment, motorized scooters, wheelchair ramp, and vehicles to find buyers for. Kim connected me with other pros, auction house people, buyers or great places to donate these items, sometimes at cost to her own bottom line. I love that Kim and her team don't just help you sell and clean out stuff. They WANT your family to have the best personal experience possible in the worst of times. Family Matters is not just her business name, it is her guiding value. read more

A family member passing is difficult enough and the task of decluttering the home is even more difficult. We attempted to do it, but found ourselves tired emotionally and physically. We checked out several companies but settled on Family Matters and never looked back. If I could provide a higher rating it would be 6 STARS. DO NOT believe any of the bad reviews for FAMILY MATTERS... this company and Kim the founder DELIVERED. I won't go on an on about what was done, but suffice it to say that there is a PASSION and COMPASSION that Kim and her people displayed throughout the process. Do not delay... call her and experience it yourself. read more

I've known the owner for years so when it came time to move it was an easy decision to hire Family Matters. Reliable. Trustworthy. Responsive. I've moved over 12 times and this was the smoothest move ever. Super respectful movers. You get what you pay for. If you're looking for super cheap, go rent a truck and do it yourself. But if you want to be in good hands then hire Family Matters. Lots of copy cat businesses out there but they just hire random people off the street to move. If you value your time and property then hire Family Matters. read more

Kim and her team are wonderful! They show up on time, work hard, do everything they say they will do, treat your family home with the same respect they would treat their own homes, and they are completely trustworthy. Kim, in particular, is an amazing person. She exudes positive energy, she is warm and supportive during times of personal turmoil. Her upbeat attitude is infectious. Her nickname is "Squirrel" because she is so busily getting your sale organized and perfect for you. And she sets a great example for her staff. On the day of sale, Kim and her team are friendly and helpful to customers. She has a large following of repeat buyers who assure a good amount of interest in each sale event. And they cleaned our house of all unsold items for donation to charities. And even pet supplies were donated to pet shelters if not sold during the event. Kim has a huge and warm heart and she puts her heart into every sale she runs. I would use this company again without hesitation and they deserve six stars! read more

We never would have made it without them! After my father died, my mother needed to move out of her big house with 20 years of collections and family belongings. Only 1 of her children lived nearby. Needless to say, finding Family Matters was a godsend. Kim and her team are extremely patient, motivated, kind, and efficient. I found it very easy to communicate with them from across the country, and the care and time they took to go through all my mother's precious possessions was just what we needed. Kim, Nick, Stafford, and Nina were always focused on being efficient to keep costs low, while still being able to pause, smile, and answer any question or give a hug. A huge recommendation to anyone who needs help with a move. Definitely a rare find! read more

Kim and her team were a joy to work with! Would never go anywhere else! The movers made the move an amazing experience!

Kim was so helpful and really helped take the stress off of me and my family. We had a big family move with a ton of clutter. Family Matters helped unpack and organize fairly quickly. Most importantly we wanted it done right the first time...going off the recommendations Family Matters has gotten, seemed like the best choice...and it was! We also utilized their junk hauling (5 bedrooms worth of clutter) Having one company do it all was so stress free and seamless. Kim streamlined the whole project. Highly recommend 10/10. read more

If I could give more stars than five then I would. Kim's team is amazing. Shannon and Jason made quick work of a fully furnished 3 bedroom - 3 bath home. Family Matters is efficient, professional, and reasonable. Due to COVID, Goodwill and other agencies were not picking up furniture and household items. I contacted Kim on a Monday and by that Sunday her crew followed safety protocols and emptied the Property. They took special care in loading the furniture and household items to ensure they were not damaged in the process. They did a great job. I will be using them again! T. Haley, UC Regents read more

A truly amazing experience. We contacted Family Matters to help clean out our aunt's home after she passed away. The process was straightforward and the service provided excellent. They helped clear away 50 years of stuff while making sure that the 'treasures' that were still useful would find someone who could use them. The workers that came had the appropriate equipment and were prompt, polite, friendly, and so efficient that they were done before we knew it. They not only helped us handle this in a way that honored our Aunt's possessions but they also made it extremely easy for us. To top it all off they beat their own already reasonable estimate and charged us less than we expected when they were done. We won't hesitate to contact them again. read more

Kim and her team did an amazing job! I was out of town and coordinated the entire move via phone and email. Not being there to supervise the move myself was causing me stress. However, the team packed up my condo, moved everything to storage all in a reasonable amount of time and handled my items with care. I highly recommend Kim and her company, Family Matters! read more

Kim and her crew were amazing. Our experience completely exceed our expectations. This move would not have been possible without them. Everything was professionally done and managed perfectly. The team worked with elderly parents, in both a firm and kind manner...they are still fans of Kim after the move. Packers and movers worked side by side with family, were both friendly and professional. Kim wears so many hats, yet delivered what was promised without any hesitation. She is flexible, caring, and fun. She was able to talk us off the ledge multiple times, and always made herself available. We cannot say enough about Kim, and would recommend her (and have) to anyone with an upcoming move; especially when moving from a long time home (55 years). Thank you, Kim from our entire family :) read more

We would like to thank Kim and her team for a very positive move. Everything was done professionally and carefully. We had several large pieces and they handled them with ease/TLC. I highly recommend Family Matters. read more

We hired Family Matter to move our family from Dublin to Danville and to clear out, dump and donate all leftover items from the old house. Working with both teams was a total joy. They helped to alleviate the stress of moving and actually make it enjoyable. I felt that our house and our things were in good hands. They took great care and were very communicative and efficient. We will ABSOLUTELY us Family Matters again!! read more

We had a pretty unique situation - displaced due to an electrical fire, living in a temporary place while trying to move items from our old house to our new house. It was a lot. I contacted Family Matters hoping they wouldn't be 'the same old' as other moving companies and could be flexible in helping us. Kim was responsive to my initial email, understanding of our needs and quick to start organizing plans. We used her (and team) for organization/decluttering, packing our house, unpacking at our new house and even for some unpacking in the new place. At every step of the way we felt supported, even when I managed to mess up the timing of our move-in Kim dealt with it with aplomb. Very happy we found them and if we ever need help like this again, I know who to call. read more

We just finished a very successful move using family matters. I highly recommend them. They organized and executed all aspects of the work which included sorting, organizing, packing, hauling away items for donations/ dump, garage sale coaching and of course the move. Kim was always supportive and responsive even through our numerous changes of plans and dates. We worked with Nick and Shannon, they were both great. Kim carefully screens the businesses she refers clients to or uses herself. The Units folks in Livermore were fantastic as were the Beakins moving team. I greatly appreciated that I could utilize one efficient and effective company to help with my move. It made my life so much simpler during a hectic time read more

I hired kim and her crew to pack and load my apartment. They were punctual, neat, fast, hardworking and pleasant. I didn't think it would all get done before noon but it did! We were loaded and ready to hit the road! Thanks Kim and crew! I'm definitely using you again! read more

Kim and her team were so helpful with removing my parents' belongings after they moved to assisted living. Her team was amazing, hard working, efficient, and made an emotional experience easier. There were still so many belongings to sort through and they took care of it all and tried to donate everything that would be useable. It was a relief to get the help I needed & to know that many of the items would be donated. read more

Family Matters was great. Kim met us at the house and did a walked-through to provide an estimate. She was able to get a crew to us on short notice, and the workers were friendly and considerate. Moreover, they worked quickly and efficiently. Moving is not fun, but Kim and her crew made it much easier. read more

We needed to start downsizing from Two storage units to one and Kim was wonderful to work with. Her team arrived on time and were great to work with. They catered to us and our special requests. We are so happy that our Stuff will be repurposed to needy families as much as possible. We plan to call Kim again next month to finalize our process. They are a God Send to take things that no other charities would pick up read more