A few weeks ago I vacationed in the UP and KNEW I wanted to kayak.
I had only kayaked once before in the ocean and through the mangroves in Florida. When I called to book my 4.5 Hour Kayaking Tour I explained that I was a novice and was very clear about my single kayaking experience. The lady on the other end of the phone seemed to take note. She explained what was included, including dry bags. I also told her that it was just me: kayaking for one! The charge was $99.
The next day there was a charge for $198 on my bank statement. I contacted Uncle Ducky, and they explained they had charged me for two. I reiterated that I only booked for one, and they reversed the $99 difference.
I never really got instructions on where to meet the kayaking tour folks, but some searching on their website and on other (non-Yelp) reviews suggested the meet-up place was at the Visitor's Center. Still, the area was unfamiliar to me and I wanted to be sure. I tried calling Uncle Ducky's several times (the reception out there is bad) and FINALLY got through. I was at the Visitor's Center, but unsure if I had to walk somewhere nearby. The same lady who registered my trip answered, and told me that I needed to go to the "Interpretive Center - - NOT the Visitor's Center." So in a panic I drove up and down the nearby roads looking for the Interpretive Center. I eventually stopped at the Park Office, interrupted a Park employee, and asked (she was very gracious and even gave me a map). So where was the meeting point? The VISITOR'S CENTER, where I was originally. Ohhhh boyyyy! Once I found the Uncle Ducky girls with the kayak on top of their truck (though maybe having it marked "Uncle Ducky Kayaking Tours" would be helpful...), we caravanned over to the launch point.
The girls running the operation handed us paddles, skirts, and then stated that they didn't know where the dry bags were and "Does anyone really need them?". Everyone responded that they did. One of the girls told the other that the dry bags were in the other truck, so "the other" went to retrieve them. Everyone got a dry bag except for me. I had to insist on getting one since I had electronics with me. "The other" girl begrudgingly obliged (she had to make an extra trip up the beach and to the parking lot to retrieve another one).
I was the only single with 8 others (so 9 of us total). Thus, everyone had double kayaks and I had a single. When I was pulled out into the water I almost tipped. They didn't give me a NON-tipping kayak, though I told them when I registered that I'm a novice and have kayaked only once before?! I envisioned my demise by drowning, as I was rocking left and right (not to mention front and back in the choppy water). Every muscle in my body was tense trying to not rock the kayak. I did end up getting the general hang of steadying myself, but was pretty terrified for most of the trip, especially as the waves and wind increased.
The worst part? Getting marooned on rocks. Yep... My entire kayak was pushed sideways (parallel to the water) up onto a shallow rock bed and I couldn't get myself off. Our guide had gone off, close to the head of the pack, talking about the scenery and rocks with other kayakers. Thankfully two women in my group noticed my kayak getting pushed by the waves onto the rocks. I was petrified and didn't know what to do.... Oh god, am I going to tip? Should I try to get OUT of the kayak? They helped free me, which took about 10 minutes. AFTER they helped get me off the rocks and back into the lake, THEN our guide showed up.
Our guide was a NICE girl and was knowledgeable about a sunken ship and, uh, how the colors ended up in the Pictured Rocks and what mineral corresponded to what color, but she wasn't very attentive of the people in the group. She didn't give us information about, oh, what to do if you tip, or what happens if you get marooned on rocks or any other possible dangers. She did ask how I was doing a few times earlier in the trip, but that was about it. The women who saved me from the rocks remarked several times (to me) through the rest of our trip that (1) they thought it was ridiculous I wasn't given a non-tipping kayak, and (2) that our guide was so absent and generally inattentive.
Our 4.5 hour trip actually ended up being only 2 hours (1pm-3pm). I'm not sure whether to be angry about paying $99 for 2 hours of terrifying kayaking, or being thankful that it was only 2 hours and I avoided drowning in Lake Superior during that time.
Would I kayak with Uncle Ducky in the future? Hellllls no! I feel like EVERYTHING that I communicated on the phone while registering went unheeded and that, despite instructions on how to paddle, we were pretty much plopped in the water and left to our own devices. I'm a pretty adventurous, athletic, and resilient person, but I felt they were really flighty (dare I say negligent???) in how they conducted their business. read more