TERRIBLE! I am not the one to ever leave a negative review on any company, but this is the worst management company I have ever encountered. The communication from them is poor and even when you do get a response they just state they can only speak to the loan officer.... I am the loan officer.... They made it very clear that they do not deal with mortgage brokers and have their information very skewed. I hope no one has to encounter their company especially services as it will lead to no where. read more

Can I leave less than 1 star? This management is the least competent team ever. The whole team are yellers and screamers. Very difficult people to work with. A typical family run business with no standard practices. Truly lazy and to get a response for an emergency will never happen. Even though I sold my property I am still receiving maintenance bills for two months. After the fact that they knew we sold and wrote to inform them. of course no response but yet another bill. Laughable but sad. read more

I am a licensed mortgage broker; I have been in business for 15 years and in the business for 25 years. As part of our service, we frequently assist buyers in obtaining the condominium HOA documents that are a necessary and standard part of the approval process. For units managed by Pagano this is virtually impossible. They have a bizarre policy whereby they will not cooperate with any buyer that is getting a Fannie Mae or Freddie Mac loan, PLUS they are not FHA or VA approved so it is virtually impossible to buy or sell a unit UNLESS THE LENDER LITERALLY LIES TO THEM. Even MORE frustrating is that they claim they only want buyers with CONVENTONAL financing, but they don't realize that FANNIE AND FREDDIE LOANS ARE CONVENTONAL LOANS! How they have operated at this extreme level of ignorance for as long as they have is literally unfathomable. Somebody WILL sue them for refusing to sell to qualified borrowers for literally NO REASON and they WILL be brought before NJ DOBI and maybe they will be set straight, or no HOA with an iota of common sense will employ them to manage their units. read more

Trying to purchase one of the properties they manage... Called NUMEROUS times, left NUMEROUS messages.. NO return call, NO one ever picked up the phone. Called again once at 5:11 pm.. After business hours and the message is We are closed, please call back during Business Hours.... Never once a phone call back. Tired of the Covid Excuse... A simple phone call back is not a huge request and it would have been nice to have a simple question answered.... I would be a bit worried if we owned in a complex that they managed.. What has happened to customer service? Only gave 1 star because Yelp won't let me give Zero read more

This is one of the worst property management companies I've dealt with. They neglect most of the requests, bring extra charges every single year, and do less than minimally required by the law for the tenants in the condos. Stay away from them! read more

This property managing company does a terrible job at communicating and assisting with the home buying experience. I wish I could rate them with negative stars because of how DISRESPECTFUL and HOSTILE they were to me (homebuyer), my mortgage company, realtor, and even the owner of the condominium. I hope anyone dealing with Pagano Company reads this before they spend thousands of dollars assessing the property only to be denied by Pagano Company Home Owners Association. read more

The property management has been willfully neglectful of multiple maintenance and emergency issues over the 12 years we've lived in one of their managed condos. It got so bad we had to have legal authorities instruct the property management to perform required services to alleviate an emergency. This outfit should not be trusted. At all. read more

As an experienced lender, this was my worst experience with a property management company. We needed a simple questionnaire answered to provide a conventional loan to a borrower and the pushback we received was enormous. They do not understand lending or management guidelines which caused a great deal of frustration and money to our clients. I would steer clear of Pagano Company for a lack of professionalism and lack of research. read more