This is one of the best Verizon stores around and it's without a doubt due to chelsea. She is very…read moreknowledgeable, personable and has a contagious smile. Her knowledge is 2nd is second to none and I will most certainly be coming back to this store no matter where I live to due to her!!!!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

This is the 2nd time of using this location and both times have been fantastic. The staff is very…read morekind and explained everything to us. The service was also very fast and was done before the estimated time. I would 100% use this location again in the future.

These guys are great! I live by my phone and they had my battery changed in no time! Thank you very…read moremuch! I will be using you guys again

When I worked in the service industry 30 years ago, providing good customer service was important…read moreto a business. Businesses depended on good customer service in order to have return clientele. However, today I did not experience good customer service. I waited for 20 minutes before a customer service rep came up to me and asked "How can I help you?" as they commonly do in a Verizon store. I sat for about 20 minutes watching her talk with a customer about her daughter who worked as a marketing rep and had degrees from Bowling Green State University and Tiffin University. I could tell you her family history, about her move from Louisville to Fremont, and her education at St. Joe High School, but I really don't care. I just wanted to have my phone serviced. When she was done talking with the customer, she finally waited on me--reluctantly. And when I finally got an actual customer service rep who could service my phone, he had a big wad of chewing gum in his mouth. I was out at that point. Out.

Horrible location. Would recommend you drive to any other Verizon store if you have that option…read more Had an issue with a cell phone not charging. 4 people behind the desk allegedly they were working, but all had their noses in their on phones and seems unaware they were actually at present at their place of employment. It seemed oblivious or didn't care that they were in a customer service position and I assume we're receiving some type of monetary compensation for the service they were not providing customers. The person that actually attempted to help me, ended up misdiagnosing my problem which resulted in me having to make two trips to the store that day. On my second trip in, not so much as a I'm sorry you had to come back again. I had to ask repeatedly to get some type of return receipt for the original item I was sold that I was returning because it did not solve my charging issues. They acted like actually some type of record that I did not keep the previously paid for item was a completely new concept. The manager Brandon was the rudest of them all. Completely put out that he actually was being asked service a customer, rather than whatever was so important in his own phone. He was so Surly from being taken away from mentally masturbating to where ever was going on in his own phone. The other three workers that were ignoring everybody else in the store practically, we're all in their early twenties. Brandon was not. If you need your phone serviced without some tiny man taking out their own self-loathing on you, go somewhere else.

On July 3rd I paid for a phone repair, they had to order the screen in, paid in full 338.00. Went…read moreback a week later and was told it is on backorder. Waited another two weeks and they still didnt have it, I canceled the order and they stated they would send me a check since I paid cash, it is now September 9th and I still have not be paid. There manager will not give you his supervisors name or number, just states there is nothing he can do. Do not shop here they will RIP you off.

Took my phone here to be repaired. They assured me that it would be fixed no problem. I waited two…read moredays only to find out that they could not fix my phone that it was broken beyond repair. They knew this before ever looking at it. My phone came back to me in almost the same condition I left it in. I was lied to.

I was trying to help my friend with his phone and really messed it up!! No one I took it to could…read morehelp me but I went to Angela at the phone connect and within 3 minutes she figured it out! Throughout the years I have been to Angela for phone issues and 100% of the time she comes through!!

Geek Squad acts like they know what they are talking about, but they don't. They promise to backup…read moreyour files on your computer when they fix it, promising that the backup will save your data, but no. They will wipe your computer of all your precious photos, videos and data and then act like it's your fault.

Closed my acounts today. Denied reward do to my account being messed up on their end...read more