When I worked in the service industry 30 years ago, providing good customer service was important…read moreto a business. Businesses depended on good customer service in order to have return clientele. However, today I did not experience good customer service. I waited for 20 minutes before a customer service rep came up to me and asked "How can I help you?" as they commonly do in a Verizon store. I sat for about 20 minutes watching her talk with a customer about her daughter who worked as a marketing rep and had degrees from Bowling Green State University and Tiffin University. I could tell you her family history, about her move from Louisville to Fremont, and her education at St. Joe High School, but I really don't care. I just wanted to have my phone serviced. When she was done talking with the customer, she finally waited on me--reluctantly. And when I finally got an actual customer service rep who could service my phone, he had a big wad of chewing gum in his mouth. I was out at that point. Out.

Horrible location. Would recommend you drive to any other Verizon store if you have that option…read more Had an issue with a cell phone not charging. 4 people behind the desk allegedly they were working, but all had their noses in their on phones and seems unaware they were actually at present at their place of employment. It seemed oblivious or didn't care that they were in a customer service position and I assume we're receiving some type of monetary compensation for the service they were not providing customers. The person that actually attempted to help me, ended up misdiagnosing my problem which resulted in me having to make two trips to the store that day. On my second trip in, not so much as a I'm sorry you had to come back again. I had to ask repeatedly to get some type of return receipt for the original item I was sold that I was returning because it did not solve my charging issues. They acted like actually some type of record that I did not keep the previously paid for item was a completely new concept. The manager Brandon was the rudest of them all. Completely put out that he actually was being asked service a customer, rather than whatever was so important in his own phone. He was so Surly from being taken away from mentally masturbating to where ever was going on in his own phone. The other three workers that were ignoring everybody else in the store practically, we're all in their early twenties. Brandon was not. If you need your phone serviced without some tiny man taking out their own self-loathing on you, go somewhere else.

Fast friendly no nonsense service. I'd be happy to stop…read morehere again. They answered all my questions and more with a smile!

Went to the store to purchase a new IPhone and was told they could not transfer my contacts and…read morepictures. I had called customer service first and was assured that they could. They said they needed a "special" machine. I ended up going to a smaller store about 50 miles away and they transferred them within minutes. The only thing they used to transfer was an IPad. Perhaps the Findlay store needs some training.

I was trying to help my friend with his phone and really messed it up!! No one I took it to could…read morehelp me but I went to Angela at the phone connect and within 3 minutes she figured it out! Throughout the years I have been to Angela for phone issues and 100% of the time she comes through!!

Sure the service is cheap. Customer service is horrible. I live in a sales tax free state and am…read more sing charged sales Tax. Reps just kept transferring me to different people on the phone for over an hour. finally gave up and filled a complaint with the Consumer protection agency.

From the owner: No-Contract Wireless. We provide Fully Unlimited talk, text, and data for $55 a month…read more Monthly plans start at $12.00 No credit checks!

I wanted to purchase a phone, and did so. The agent tried to convince me to buy on payments, which…read moreI didn't want. When my bill arrived , I was billed for payments. Found out my signature was forged by the agent!! Hope no one patronize this store!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.