I don't want to even give any stars. I'm so upset I switched from the horrible VA clinic from Hilo…read moreto this office I was impressed with the doctor Heather Wells at first but the lack of follow up care and administration staff and communication has been awful. I walked in today this the second time I have walked in for a scheduled appointment and told I didn't have appointment the office staff said I had a new patient appointment today but that it was canceled and I said why would I have a new patient appointment if I have seen her before then they were on the phone and talking about September and sending me to urgent care. The last time I was suppose to be seen and I walked in they said oh we called (no voicemail) she had a family emergency then they scheduled me a month out to today. I had ultrasound and it says my liver is enlarged and I have no follow up to go over reports and still majorly struggling. It sucks even my mental health appointments have not been happening and my medications not filled. Then I called for a refill of prep for colonoscopy and scope and they didn't even refill the liquid so I'm sitting here like what do I do? How can I even get help. Horrible and while I was in there another female walked in complaining the same thing with medication issues and appointment issues. I told them just cancel all future appointments that I'm moving to Texas for better medical care I truly pray this office improves how they care for their patients.

I love Dr. Wells! She takes the time to really listen to you and try to find a solution to why…read moreyou're there. She is scheduled back to back with patients but she always tries to make extra time if you need it. She is caring, helpful, professional and I have enjoyed every visit I've had with her. The office staff is also very nice and the nurses are caring and helpful. Pahoa is very lucky to have such an excellent doctor and staff.

I made an appointment at proximal, and the earliest opening was 7 weeks out. They stated they…read moreneeded a doctor's referral even though my plan didn't require it. I called the doctor and a referral was made. Unknown to me, it was made to another Pahoa physical therapy. I never received a confirmation from this place and never received information regarding a lack of referral. When I attempted to make another appointment, I was told that she couldn't provide the earliest opening until she received a referral. I stated that she was punishing me for what the doctor did. And why could I not make a appointment now and call the doctor for another referral. She stated essentially "tough luck." I don't need this type of headache.

Marc is a fantastic physical therapist. I've been seeing him for a while (before and after my…read moreshoulder surgery). I trust him and appreciate his dedication and commitment to helping me heal. He's very compassionate and easy to talk to. So grateful to have found a great therapist.

Kind and friendly! I had had a headache for two weeks one treatment and the headache was gone.read more

Absolutely the best chiropractor on Island! She always addresses my issues and I feel relief…read moreinstantly!

For the past 3 years I've struggled with bloating, brain fog and extreme fatigue. My body was…read morescreaming for help and told me to clean my gut and liver. I immediately did an intense research on the internet and all roads lead me to Dr Mary Umbrello in Kea'au. I called a friend and shared with her my reaearch and idea. We both decided to face this adventure together. It sounded right but I questioned if it would deliver. I couldn't wait to get rid of the constant stuffed feeling in my gut and to experience clarity again. I was excited and eager. After the cleanse, nothing could of prepared for what I experienced. I was totally drained of what little energy I already possessed. I didn't panic because I experienced this feeling several times and knew exactly what this was . . . DETOX! I couldn't function. Drove back to Kona and fell asleep . It wasn't till the next morning I felt the magic happen. My gut felt light , my brain and thoughts were connected. My energy level had improved and I was so grateful. Called my friend, discussed our results and decided to make an appointment with Dr Mary for a 10 day Hydroclinic cleanse. We knew we were on the right track to better health and this would be the foundation we needed to heal our bodies. I'm so excited and cannot wait to begin this new journey. Here's to a happier healthy life

aloha, I came for a colonic because of needing to cleanse and get rid of the medication used to…read moresave my life. I want to get closer to where I need to be, improve, and enjoy! I was looking for a naturopath Dr. I could trust. I found all that and more! on phone calls w/Dr. Mary, I learned about the 10 day cleanse, it was a choice that felt hopeful, leading me along on the right track. she was patient and kind with all my questions. with each speed bump, information and trust magnified. after our first colonic, confirmation came, this was the tip of the iceberg and made decisions clearer. I vomited that night after and knew it was working, I was cleaning out, hoping the antibiotics, toxins, etc. were exiting. There was more to clean, more to do and consistency grows. I enjoy transparency, I researched, and let my medical doctors know, including my physician assistant n specialists. I was pleasantly surprised and welcomed the green light, confirming my choice n safety. I knew this was a part of what I'd been preparing for all these decades. I was hopeful that this would allow me to continue to clean, assimilate and heal. This was a huge missing piece! No regrets! the journey continues, now with added confirmation of what I knew and additional strength, power and support I need to be more consistent in living my best life as I age! the possibility of getting better and best became more real! these last chapters of my life are a wonderful adventure! and, now We are forever friends and sisters as well! Mahalo piha and aloha mau, leilani o holomua

Both my husband and I both go to Dr. Benjamin! My husband went first, and he aligned his back and…read morehelped him so much. I had a neck issue, and Dr. Benjamin aligned me back into shape! My neck feels much better and we have gone to him for over 2 years, now. I highly recommend his work to anyone who is in pain, and thinks that it is "Just the way it is!" Help IS available. It is affordable to be able to move without pain! That's priceless! His office staff is kind and efficient. Two thumbs up for Dr. Benjamin.

I recently moved from Kona to Pahoa and needed my back adjusted and aligned. The staff and service…read morewas great! We talked for a bit and went right into the exam. While going through the exam doctor explained everything and new exactly what areas needed to be worked on and how to get me feeling better again. Let's just say I left feeling no pain and feeling very relaxed. In a few weeks I have another appointment. I can't wait.

Potentially racist encounter here. I would like a refund. Full experience below…read more I brought my bike up to the office and she insisted it wouldn't be stolen if I left it outside the door. She was so preoccupied about how much time this would take for me to find a bike rack downstairs due to "back to back" appointments. Why the f**k would I trust her word regarding the safety of my precious bike. After suggesting I come back another day, guilting me into "I drove here for you," and saying she called her next appointment to push to 9:40am (she did not since I was in front of her the whole time) ontop of me being desperate after a bad week, I suggested to put the bike inside her office which she agreed to. Looking back, I should've left because the purpose is to heal and how can I with this energy. And so begin the awkward convo about why I wanted acupuncture. She couldnt understand or pick up much of what I was saying due to lack of English so things I said I had to repeat or she didnt hear at all. Never go to a doctor that doesn't know your language fluently because then how are they supposed to treat you? Overall it was a quick 20-30 min acupuncture in a dark tight silent room. Shortest session I've ever had but she insisted "it's not about the time, it's about the results." Stayed on the table beyond my appointment time since she said her next appointment that she was preoccupied about "cancelled." She also mentioned right off the bat that she only accepted cash, which was not communicated when I booked the appt. The length of session was also not communicated prior. Anyways, if I had to run and go get cash, this would've been another reason she would've suggested "I come back another day." On top of that she didnt have full change so I get the vibe she was lying about the card machine not working...racism? Maybe but looking back on this, it seemed she was lying about many things and searching for any reason to not treat me. A waste of $75, but actually $77 since she didnt have enough change. Offered $2 off in next visit but I won't be returning. I would love a refund.

I never write any reviews and really hate to write this bad one but it's been 4 days after my…read moretreatment with Ming and I am worse than I started. I came in seeking treatment for my stiff neck and shoulder pain. Ming was friendly to greet me as I walked in, sat me down as I explained my issues with her. She nodded, then pulled out a ONE FOOT long needle and stuck it in my right forearm "horizontally" halfway up my forearm to my elbow. She explained this was a new treatment and it would only take 1 treatment to cure my issue while she wiggled the foot long needle in my forearm. May I remind you, my issue is stiff neck and shoulders, there's nothing wrong with my forearm! I have to admit, I was nervous going in due to my phobia with needles. But many of the Yelp reviews I read all raved about how painless the procedure was that I had to try. So my body went into shock and my hands went into a "rigor mortis"-like state where they clamped up and curled into fists. Ming stated I need to relax or else the treatment wouldn't work, but at this point, I had lost control of my body. I explained to Ming that maybe it's my phobia and nerve that caused this. Ming then stated in Chinese to me "You are such a delicate flower who can't endure pain. You must be so spoiled by your parents." .......um.....who says that?!!?!?! especially to a patient in pain and shock???!?!?!?!? Also, Ming did not have me complete an initial questionnaire nor did she work with my insurance (like other yelp reviewers stated) so I had to pay full price. At that point, I just wanted to get out of the place due to the traumatic experience. This is the 4th day after my treatment and my forearm is in extreme pain. I cannot lift heavy objects, cannot put any weight on it and I am feeling a tingling sensation down my finger tips. I suspect the foot long needle has hit my tendon or nerve. I went in expecting for some kind of relief for my neck and shoulder pain and instead what I received was ridicule and a injured arm.

April Kua is an exceptional psychiatric nurse practitioner whose clinical expertise and…read morecompassionate care have been genuinely life-changing. After more than a decade of being dismissed and disregarded by multiple providers, I finally found someone who took my concerns seriously and provided the comprehensive, thoughtful treatment I desperately needed. What sets April apart is her remarkable depth of knowledge combined with genuine thoroughness in her approach. She didn't rush through our appointments or offer superficial solutions. Instead, she took the time to truly understand my situation, asked insightful questions, and demonstrated a level of clinical competence that had been sorely missing from my previous experiences with mental health care. The ease of scheduling was refreshing, no months-long waitlists or bureaucratic obstacles that so often plague psychiatric care. April made herself accessible when I was in crisis, which speaks volumes about her commitment to her patients. Her compassion and consideration are evident in every interaction. She treated me with dignity and respect, validating my experiences rather than minimizing them. This may sound like a basic expectation, but after years of being dismissed, it was profoundly healing to finally be heard and believed. The follow-up care has been impeccable. April doesn't just prescribe and disappear; she maintains consistent communication and adjusts treatment as needed, demonstrating genuine investment in my wellbeing and progress. For anyone who has struggled to find competent, compassionate psychiatric care especially if you've been dismissed by other providers; I cannot recommend April Kua highly enough. She has restored my faith that excellent mental health care is possible, and I am deeply grateful for her service.

I honestly can't say enough good things about April Kua. She changed my life…read more I first started seeing her when she was with Psychiatrists and Associates, and I followed her to her own private practice because I trusted her that much -- and I still do. When I first came to her, I thought I already knew what I needed. I've had ADHD since I was 5 and was originally treated with Ritalin. I stopped treatment as a teenager, convinced I didn't need meds anymore. Years later, in my 30s, I went through a really rough time with anxiety and depression and tried a bunch of SSRIs with awful side effects. Nothing helped. Eventually, a doctor suggested my anxiety and depression might actually be symptoms of untreated ADHD, and he started me on ADHD meds. He was right -- the moment my ADHD was treated, my anxiety and depression basically disappeared. I stayed on that treatment for a few years and then stopped. Fast forward five years -- symptoms were creeping back in, and that's when I found April. I gave her the full backstory, confident I already knew what worked for me. But she didn't just take my word for it -- she really listened to both what I said and what I didn't realize I was saying through my symptoms. Based on my responses and behavior, she suggested starting with something to treat depression. I was hesitant -- I reminded her that SSRIs had never worked for me. She explained that Wellbutrin wasn't an SSRI and asked if I'd be open to trying it. Within a week, I felt different. Not just better -- but clearer. For the first time, I realized I might have actually been depressed my whole life without knowing it. I just thought that was how life felt for everyone. After a few months, we started ADHD treatment again. I'd always done well on Vyvanse, but April suggested we try Concerta. The combo of Wellbutrin and Concerta has been a complete game-changer. I feel more like myself than I ever have before. April didn't just stick to a checklist or hand me what I thought I wanted -- she brought her own insight, experience, and care into the room and gently helped me find something that worked even better than what I thought I needed. I came in thinking I knew everything. She showed me what healing could really look like. And I am so, so thankful for her.

My Dad was recently transferred from Hilo Medical to the Life Care Center. I can not say enough…read moregreat things about the Center. From the operator who answers the phone to the nursing staff and doctor. The social workers Venus and Cullen were especially wonderful! Everyone is so caring and compassionate. I had heard great things, but in experiencing it ourselves, we could not have been more impressed!!!

My grandma lived here until she passed recently... I would not recommend this place for any loved…read moreone ... My Aunty put her in this home thinking it was a good place for her but she was wrong.. I don't leave on the islands anymore so when I came to visit her she told me that she didn't like it there she would have to wait 3 hours for a nurse to take her to the bathroom because they are so under staffed I couldn't believe it ...in my eyes they don't deserve any stars ....