First time writing a review...that means it will be a bad one. Had an issue where water backed up…read morelate on a sunday night. I frantically called several local plumbers but unable to reach anyone. I was able to schedule an appointment with Roto Rooters for the following day. Their customer service was very friendly which is why I gave them 1 star. Two technicians came to my home and began to snake my main sewer line. The first was an apprentice and it was clear he was out of his league. After about an hour of getting no where the seasoned technician took over. He walked all around the house and could not figure out where the pipe led and assumed there were two septic systems which was why they were having so much trouble. I assured him there was only one and showed him all the paperwork and locations. As a precaution, I called a local septic company to check the tank for any problems. After two hours of getting no where the septic company showed up and pumped my tank...he even offered to "suck" the pipes clean to see if that would help. The roto rooter technician snaked and pit a camera down the line from one half the house and everything was fine indicating a clog on the other end. I asked the technician several times to pull up his snake so the septic company could give it a shot as no progress was being made...they refused and brushed me off! After another 45 minutes the septic company sucked the sewer line and no lie...3 seconds later the clog was cleared and we could see gallons upon gallons of sludge making its way into the septic tank. About 20 seconds later the roto rooter technicians came out to in form me that the clog seems cleared and the backed up water was draining. After all was said and done, roto rooters charged me almost $800 dollars while the septic company charged me $200. I spoke with the roto rooter manager Chris as I was displeased with their service who stated that from what he understands his technicians cleared/cleaned the pipe. Yeah right... I doubt I will ever have to right another review because roto rooters was the absolute worst experience of my 30 year life and will obviously not be using them again. My advise...stay away from roto rooters or be ready to waste a good amount of time and money...and if you do choose them make sure you have a backup plan lime I did. Oh, forgot to mention that they left in such a hurry that they never closed up my septic tank baffle nor the inlet causing my home to wreak of sewage. I also noticed they were using MY deep socket wrenches that I used to remove the toilet (to avoid an additional $100 charge) for something and it has mysteriously vanished from the bathroom. The bathroom was left a complete mess...everything from the tub, floors, sink, and toilet paper was covered in filthy water. Took my wife and I about an hour to clean up after them!!!

Tech Jeremiah fixed my leaking shower by fixing the knob but only once I asked again at the end…read moreabout the warranty told me that it was a temporary fix and that his boss would only allow 2-3 fixes with the warranty. This repair cost me $575. I then asked how much it would be to replace all of the fixtures in the shower and he said $1000. It angered me that he did not tell me until the end that it was a temporary fix. I am not a plumbing expert and that is why I called roto-rooter because I did not know what was wrong/how bad the situation was. If he explained this up front I would have just asked to have everything replaced for $1000. I spoke to the tech soon after telling him I should have done it all and asked if there was anything he could do. He said that he could give me a 10% discount on labor. I then asked how much that would be exactly and he said he would call me back. He never called me back. I plan to upgrade soon and I will not chose roto rooter. Especially in current times, I feel very robbed by this company and I was 100% taken advantage of. If you know nothing about plumbing, don't go to this company because they WILL take advantage of you.

The employees showed up on time. They were very professional & informative. They even showed us…read morehow to alleviate a problem should it arise again. Highly recommend.

Called over 12 days ago and still no return call. Guess they don't need my business. It's ok, as…read morethere are other businesses that I can go to. Just throwing potential clients in the garbage. Laissez-faire as usual for Massachusetts Spoke to a woman who asked if it were an emergency said no, and she said you'd call me back. Nothing happened.

High quality customer service! They were responsive and had the part in stock needed to fix the…read moreproblem the same day. They were professional, respectful of the property, and courteous. If you live in plainfield and need a plumber give them a call!

Happy I called they did a great job they came quickly and were competitively priced good to have a…read morelocal plumber. We'll call again.

Came for an emergency visit not once but twice on the weekend! Also called in a favor to have our…read moreseptic pumped so they could work better! Went over and above in all aspects of the service call. Would recommend them highly!!!!

The young man who came to unplug our sewer drain worked his butt off and cleaned out lots of paper…read moreand grease through yards of plastic piping - then helped me carry the buckets to our woods to dump them. The price was more than reasonable for the three hours he was here. ($425) so I gave him a $75 tip! Great service, scheduling, and clean up of the basement after he was done.

Thursday morning I woke up to a small flood in my basement. The sewer pipe was blocked somewhere…read morebetween my house and the street. There only two plumber/sever companies I have ever dealt with in the past and I didn't want to use either of them because of past experiences. I wasn't really sure what to do so I jumped on Yelp and found All In One Drain Cleaning. I called and got a live person, Bill, who said that someone would be coming out my way in a few hours. Blake was the person who showed up, before noon. He tried snaking the pipe with a monster snake and had no luck. He then had to send a camera down the drain to see what was up. He told me how much it would cost and my eyes rolled into the back of my head but I had no choice and had to go with it. I am really shocked at how much it costs to send a camera down the pipe for 5 minutes. Yikes! Anyway, the camera revealed that the pipe was clogged solid so that was a good call. The next step was to blast the blockage with a water jet. Because of where my drain cleanout is located in the basement, there was no way to blast it without flooding the basement. This is where his boss, Bill, stepped in and a decision was made to dig up the front yard and install a cleanout pipe connected to the main pipe. The whole job took several hours and was finished around 7PM. It cost an arm, a leg, a lamppost, and my firstborn but at last, I was able to shower and poop without worrying that the goods would end up in the basement again. I guess certain services are just very expensive. I don't have any point of reference as to the price point because I wasn't able to "shop" around, although I am also not sure I would want to anyway. Bill and Blake a couple of very hard-working guys and they know their craft. On top of that, they are very personable and bicker like an old married couple. I would strongly recommend them to anyone who is dealing with serious plumbing or sewage problems.

Avoid this company at all costs. Easily the worst service I have ever experienced. Bill and Barbara…read morewere incredibly difficult to deal with and made the entire process painful from start to finish. Absolutely unprofessional and completely unacceptable service.

Had a great experience with Alex at drainworks. He was very informative and knowledgeable and…read moreanswered all our questions in a very friendly and professional manner.

They replaced this short section of plastic pipe for $1150. I asked the tech in shock what they…read morecharge per hour. $700 was his answer. It was leaking so I had them do it since they were already at my house. So if you don't mind paying more than you'd pay your Dr or Lawyer then have at it.

We've been Hometown Heating customers for a while now and have had no problems with service. As…read morewe've gotten older, I've had to count on them for things my husband took care of. They have been wonderful. Their service people have taken care of little things at no charge and always with a smile. I will always have Hometown Heating serve us. Oil costs will always fluctuate but good service is priceless!! Thank you Hometown Heating!!!

False advertising; company says 24 hour emergency service. That's not true, very rude people and if…read moreyou want your system done professionally do not call them.