I was impressed with the professionalism and empathy of the entire staff. The plan was clearly…read moreexplained, and I felt comfortable asking questions and expressing concerns.The clinic's atmosphere was welcoming and calming, which was particularly helpful during a challenging time. The scheduling process was efficient, and I never felt rushed or pressured during appointments. The support staff, including the receptionists, were consistently friendly and helpful.I would highly recommend Community Pain Management Clinic to anyone seeking effective and compassionate pain management. The dedication and expertise of the entire team made a significant difference in my recovery. Shout out to the manager Cindy.

They do not take cash payments. They also claimed not to take my insurance Molina Care. So they…read morebasically refused to see me. My doctor sent out a referral to them, which shows my insurance. They did not reach out to me when they got it. I called and left a message on their answering machine. They never call me back. Took me three days to get ahold of them, only to be told they won't see me. The lady on the phone was kept telling me they were not refusing to see me. If the company won't let you make an appointment isn't that what refusing to see someone is? The person on the phone kept telling me to call "them" which was confusing because i didn't know who them was, who was she referring too??? Two suggestion please be more specific, don't assume i know how this system works. Second one please start accepting more insurance or cash payments.

Really good customer service, the staff made feel very welcome. The PA was very thorough in his…read moreexam and took his time to answer all my questions and concerns. I didn't feel rush like other offices some normally want you in and out. Will definitely recommend this office to all my family and friends.

Great doctor best service. I love this office. The doctor is very understanding and he takes care…read moreof all my needs my pain since I've been going. He has got it under control and managed to keep it under control. The office staff are very nice and the office is very clean they answer the overall great experience.

My experience with Rambel Medical Group and John Guerrero, FNP, was extremely difficult, and I am…read moresharing it because I believe patients should know the importance of advocating for themselves and carefully reviewing their medical records. In October 2025, I lost access to my pain specialist after their office closed following an insurance change. I was instructed by my pain management office to see my PCP to help bridge the gap in my care while I waited to establish with a new pain specialist and to request another referral. I went to John Guerrero, FNP, because I trusted him to help me during this transition. I explained that I was a chronic pain patient and asked about continuing the medication that had been managing my pain while I waited to see another pain specialist. I was advised to discontinue the medication. I was also told that, according to him, opioid therapy in Imperial Valley was generally not continued except for cancer patients or elderly patients. I asked about the referral to a pain specialist because I was still experiencing chronic pain and needed someone to manage my care. I was told that I would be referred to UCSD and that they would contact me within approximately 2-3 weeks. I asked for the referral documentation, but I was told not to worry because they would call me. I subsequently attempted to manage my pain without the medication I had previously been taking. My pain became extremely difficult to control, and I ultimately experienced a medication-related medical emergency involving multiple medications and was evaluated in the Emergency Department. I was subsequently referred to a Suboxone clinic. I explained that I believed there had been a misunderstanding about my situation, because I was seeking appropriate treatment for my chronic pain and had not been seeking treatment for opioid abuse. I returned to Guerrero and explained what had happened. He became involved in my care and prescribed medication that I understood was intended to help me manage withdrawal symptoms. During my final visit, I attempted to advocate for myself and expressed my concerns about the care I had been receiving. I also stated that I felt pressured to take my concerns to the Medical Board because of what I had been experiencing. I was emotional, but I did not raise my voice or threaten the provider or staff. My recollection of that encounter is that Guerrero became upset, raised his voice, threw his hands up, and stated that he would not be threatened with the Medical Board. The office phones were ringing, and I also heard him yell to staff to answer the phones. The encounter ended abruptly, and I left the office upset and in tears. After that visit, I initially contacted the Medical Board regarding my concerns. The Medical Board subsequently informed me that, after reviewing the records sent by the physician, it concluded that no disciplinary action was necessary because it determined that the provider had acted appropriately. At the time of that initial complaint, I had not personally reviewed the records in the way I later did. After obtaining my medical records, I discovered statements that I believe are inaccurate and do not accurately reflect what occurred during my care. For example, I dispute statements portraying me as seeking a particular quantity of opioid medication, requesting amounts above prescribing guidelines, or being verbally aggressive or confrontational with the provider or staff. I also dispute other statements documented in the records regarding my interactions and requests. I have evidence supporting some of my concerns, and I believe some of the documentation does not accurately reflect what actually occurred. Because these additional concerns became known to me after the Medical Board's initial determination, I contacted the Medical Board a second time and submitted another complaint providing information regarding the disputed medical-record documentation and evidence supporting some of my concerns. As of the date of this review, I have not yet received a determination regarding my second complaint. I eventually found a new pain specialist and moved forward with my care. I did not return to Rambel because I wanted to continue an argument with the office. I returned because I discovered that the disputed medical records were being used in connection with my current medical care, and I am concerned about the effect inaccurate documentation could have on my ongoing treatment. I contacted the office on August 3 regarding my medical records and was told that the office manager would call me back. After waiting, I went to the office in person on August 10 to discuss the matter. I was told that the office manager needed to speak with the provider and would contact me with a response. I continued waiting for that response. I am sharing this review based on my personal experience and because I believe patients should know that they can ask questions, advocate for themselves.

I would like to HIGHLY reccomend that anyone referred to this office for pain management- please…read moreask your health care provider (or call Tri West if you've been reffered by the VA) to send you somewhere else to be treated. Their staff is RUDE, & VERY unprofessional. I was scheduled for an appointment there at 10 am yesterday, November 11, Veterans day. I had called a few weeks back to verify that appointment was scheduled correctly because it was a holiday, a holiday I would have liked to participate in because I too, am a veteran. The entire conversation I got nothing but attitude from the FEMALE I had to deal with. Not only did I learn that I had to call the VA MYSELF (keyword) to RESCHEDULE my appointment, but "she" didn't even give me a number to call, instead she said I could look it up myself. When the conversation ended, I left it alone, & decided I'd just leave the appointment as scheduled. Yesterday, I showed up for my 10 am appointment at 9:45. At 10, they called me to the window & told me that my appointment had been canceled! Apparently, the FEMALE had taken it upon herself to call the VA & CANCELLED the appointment I was trying to RESCHEDULE a few weeks back. Much to my surprise, the FEMALE I had to deal with on the phone spoke up & tried to defend her actions when I asked (very loudly) why they had done that. I then redirected my attention to her & proceed to give her my 2 cents about her attitude on the phone & what she'd done to my appointment. Long story short, I've been living with back pain for over 10 years now. I waited for MONTHS to get some kind to treatment, I FINALLY had an appointment, & they went & cancelled it on me, without my permission, & to top it off, no one ever CALLED to let me know that it had been cancelled, NOT rescheduled! Then when I had asked for their names & lisence number's, they refused to give it to me because I'd told them I was goint to report them for what they had done. I finally had to leave because I was so livid my sentences weren't even making sense anymore, I was shaking & was about to jump through that window to attack that FEMALE for what she had done. I HOPE to GOD that if she happens to read this review, that she count's her blessings that I did choose to walk out instead of being dragged out in handcuffs. I would have given this place no stars but, unfortuniataly that wasn't an option.

My doctor referred me to Dr. Kim. Dr. Kim spoke to me for all of 5 minutes before telling me I…read moreneeded to see a specialist and sending me on my way. His assistant referred me to a doctor that does not take my insurance. Called in for a new referral and had to leave a message. Message went unanswered. Called back and left another message. Message went unanswered. Sent an email, finally got a call back and referred to yet another doctor who doesn't take my insurance. Called back and left a message that has so far gone unanswered. It's been about 2 months at this point. It's not like I am in pain or anything. Oh.. Ill just take some advil and use lidocane as recommended. Totally needed a doctors advice to take some OTC crap... like I didn't think of that. These people don't give a shit about you or your pain.

Dr Ramin Raiszadeh was my doctor. I presented with significant shooting pain from my neck down my…read moreentire left side down to my feet. The pain would happen all timed of the day and night without warning. It was so bad that it would wake me up in the middle of the night. I was also experiencing headaches that were piercing and no joke!! I was referred to Dr Raiszadeh by Worker's Compensation who related he was the best in the business. I, of course was skeptical since it was Worker's Compensation saying so. Well, let me tell you something, I am 110% with Worker's Compensation!! He performed surgery to fuse C3 to C7. This was major spine reconstruction surgery!! A very complex procedure required extraordinary skill and patience. I was extremely fortunate to have Dr Raiszadeh. He was thorough from start to finish making very clear what needed to be done and he sprang into action knowing the significant risk to my health and safety this injury presented. I can't thank him enough for his challenging surgery. The after care, like anything else he does was phenomenal as well. I highly recommend him to anyone suffering the way I was to go and see him!! You'll find that he really cares about his patients...he'll take expert care of you. By the way, as complicated as my surgery was, I retained full range of motion! Also, the scar on my neck used to access my cervical spine is no longer visible!! What does that tell you!! Surgery happened in March 2018. I wrote this review in September 2018. Don't wait any longer, Call him now!!

Just showed up to my appointment for the front-desk staff to tell me my appointment is canceled and…read moreI must reschedule at a different location. I showed them the location in an email sent to me, plus the reminder call I received two days ago. All they told me was "Sorry." ... No wonder this place is rated so poorly.

Staff is terrible. Bad attitude to the patient. Never call to apologize. Just promise that…read moreMonica, the Director of Operation, will call and give the link for Zoom appointment. The nurses don't care that the patient is waiting for two days. They don't even call to apologize. Have never had such experience with anybody. I'm wondering if Dr. Monis knows about his terrible, not responsible staff. Maybe he doesn't even know how his nurses and Director of Operations, Monica treat the patients, they don't care if you need help. How can they work at the doctor's office if they don't care, never call you back if you leave a message. We like the doctor, that's why are still patient and waiting for his help.

Zero stars. ZERO. This truly is a warning to anyone trusting this practice with their health:…read moreplease advocate for yourself, because my mother's experience was devastating. I am writing this as a daughter who is watching her mother face the consequences of an incurable cancer diagnosis that was delayed for for a very long time!!! My mother repeatedly sought care from this provider for symptoms that should have raised concern and warranted a more thorough evaluation. Instead, the seriousness of what was happening was missed, and precious time passed. It is incredibly frustrating and heartbreaking to know that while my mother trusted her healthcare team, the signs were there and the opportunity to dig deeper was missed. A patient's symptoms are not an inconvenience. They are not something to be brushed aside or explained away without proper investigation. As healthcare professionals, we are taught to listen to our patients, recognize changes, look for patterns, and advocate when something does not fit. When that does not happen, the consequences are not just numbers in a chart, they are REAL people, with REAL families, and real lives affected. My mother cannot get those months back. I am sharing this because other patients need to understand the importance of being persistent. If you feel something is wrong and you are not being heard, keep pushing. Ask questions. Get another opinion. Your life is worth advocating for. Patients deserve to be taken seriously the first time. Dr. Robles I hope you read this, you know what you did!

Very unpleasant visit, doctor entered the room upset and accused my parents of complaining about…read morewait times. They never did such a thing. Doctor pressures patients into getting things they do not need but wants to profit from the insurance. Dr.Robles followed with a negative remark "What if I don't want to be your doctor anymore?". This type of behavior is unacceptable and can jeopardized patients' health by causing elder people by getting them heated & so upset.