I had a very disappointing experience working with this company. The results were subpar and frankly distasteful, and the overall customer experience was just as frustrating. There was no clear guarantee behind the work, which became a major issue once problems started to show.
What stood out most was the lack of communication and professionalism. There was little to no effort made to educate me on the services being performed or to ensure I understood the process. When concerns were raised, there was an initial agreement to return and address the issues--but that follow-through never happened.
Instead of taking responsibility and ensuring the work met a reasonable standard, Tim became defensive and seemed more interested in disputing my concerns than resolving them. There were also claims that the issue had been handled and that I was satisfied which was completely untrue.
At the end of the day, I was left with unresolved problems and now I have to hire another company to come in and fix what should have been done correctly the first time. I strongly recommend thoroughly reviewing Tim's work ethic, level of experience, and responsiveness to customer concerns before committing to any work or payment.
Overall, this was not a good experience, and I would not recommend this company.
I would not even give him half of the one star I am being forced to give! read more