One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

This company is only for people that don't mind tossing money out the window. Every step of the way…read morethey are more expensive than everyone else.

If I could select 0 stars, I would…read more.. I have filed with the BBB on his company as well as his personal AC Technician's license. I will also be obtaining a statement from the AC Company who inspected the units today stating what was put in our home isn't a compatible combination, that Scott's negligence in installing 2 incompatible units caused the unit to break and an estimate from the certified company for a new system. 1) I paid Scott $900.00 for the install of the inside unit 2-3 years ago and Scott said he would match the outside unit (he would find one to match), Scott also said the unit would fall under a 10 year warranty. 2) I paid Scott $1500.00 for the second install of the outside Rheems unit 1 year ago (2018) which he said would be added to the 10 year warranty. 3) Scott told Michael and I that both units were "scratch and dent" from the warehouse and that's why he could get them at such a reduced rate which we found out today that there is no such thing. 4) Scott told Michael and I that both units were the conversion to the R410 that was "cheaper on Freon" because the old Freon was being phased out. 5) Scott took our receipts to both units and said he was going to register the warranties. Scott didn't leave us a copy nor do we know the actual install dates. 6) Michael has made numerous calls to Scott over those 2-3 years telling him that the unit(s) we're freezing up and that we needed it fixed. Scott told Michael to let it thaw out, clean the coil with coil cleaner, and to change the filter. 7) When Michael and I spoke to Scott a couple months ago, when the unit had finally just went out and wouldn't work, Scott wanted to charge $400 for a service call because of how far away he lived and we refused because the units are supposed to be under warranty. Everyone got upset, Scott told me to call a local A/C company and have them look up the serial numbers to have it fixed under warranty. Now... I called a Rheems certified AC company today and had them come out to our house this afternoon because the inside unit is still not working and it's 110 in our house. 1) He searched the serial number to the outside unit... there is NO WARRANTY. This unit is manufactured by Rheem but is actually an OFF BRAND called Sure Comfort manufactured in 2017 that is sold with NO WARRANTY. It is a R410 outside unit. 2) The inside unit does NOT match the outside unit and is a CHEAP OFF BRAND called Nordyne which was manufactured in 07/2008 and should NOT have been installed inside with the Rheem outside unit because it's an R22 unit. 3) The Rheems certified dealer told us there is no "scratch and dent" through the supply house and that more than likely, they came from someone else's home where a new install was done. 4)He said the the metering system was replaced, which is fine but the PSI on the inside Nordyne unit is not capable to handle the pressure from the 410 Sure Comfort outside unit. The coil can not withstand the pressure which has caused holes to be blown in the coil and lose the Freon further causing the unit to freeze up ultimately causing the shortage in the electrical panels in the bottom of the unit. So, the inside unit is TRASH and we have no AC unit once again. It's going to cost me anywhere from $6k-10k to have new units installed because it is advised to install the units at the same time with the same manufacturer to ensure proper compatibility.

Man, I am highly impressed by Luke and his team. First of all, Luke came out on a Saturday to take…read morea look at our (old, stupid, barely functioning) AC in order to give us an idea of what needed to be done. This was awesome because it's hard for my husband to take time off during the week and he wanted to be able to talk to Luke in person. They were able to schedule us in the following week to replace our unit, in a time frame that worked with our schedule. They did an amazing job with everything. They installed our new unit without complication, updated our thermostat to a programmable one, added a vent to increase air flow, and adjusted another one to optimize our output. Luke explained everything well, including how to use the new thermostat and what differences we would notice with the new unit. Fortunately, an arctic cold blast of refreshing cool air was the first change I noticed. My husband and I like to play the game of "how much do you think this is going to cost?" when someone is writing up a proposal/estimate for us, and I'm not lying when I said Luke's was a couple thousand less than what my husband thought it would be. Since my schedule is more flexible, I'm usually the one that stays home when anything house-related needs to be done, and none of the guys at Loftis gave me any heeby jeebies, which is always a plus (women know what I'm talking about...once in a while there's a plumber/handyman/whatever that makes the hair on the back of your neck stand up and I either veto them or tell my husband he has to deal with it). No heeby jeebies with these guys, plus they called me "ma'am" so many times I almost had to tell them to cut it out! Such nice manners! As an added bonus, one of my cats usually hides under for the duration of the time anyone is over working on the house (the other cat is a big dummy who considers anyone his new best friend) and even the scaredy cat didn't hide from Luke and the other guys. And they cleaned up after themselves. Even my own husband doesn't do that! ;-)

After receiving two shockingly high quotes on an HVAC system replacement, I called Steve Baser…read moreafter reading the reviews on Yelp. As of this review, my system is 14 years old but runs ok and I have window units as backups. Given that, Steve recommended maintaining the current system and replacing it only when necessary, and preferably during the slower fall season. Steve's honest assessment saved me thousands, and he has earned my future business. He also told me something the other guys didn't: The closet that contains my air handler and water heater is not large enough for the new system recommended to me, so the HVAC and water heater bundle quote I received was likely to increase significantly under sales pressure, and would require a tankless water heater. If you enjoy spending thousands more than necessary, there are plenty of companies in ETX that will help you do exactly that. However, if you value honesty, integrity, fairness, and a lifetime of experience, do your family a favor and call Steve Baser Air Conditioning. Steve indeed has the heart of a teacher, and we're lucky to have him in East Texas.

I've got an old HVAC system made in 2006. Whenever I need a repair I'll always call Steve. He's…read moreprompt, ķnowledgable and most importantly honest and fair. He repairs when others try to sell you new units. I will always call Steve..

I have used this company for years and the man behind it all seeks to give honest and good quality…read morework. I highly recommend him to fix any A/C problems you may be having. God bless you Karl!! Gibbs family

When my capacitor on the outside unit failed and needed replacement, he was here that morning. A…read moreweek later, my fan overheated and damaged the fuse box, after calling and letting him know, he was here in 30 minutes. The temperature outside is 100 and this was @ 6pm. Most companies would have come the next day at the earliest. Karl is very knowledgeable and fair on price. We will not call anyone else.

What can you say but thanks for such prompt, excellent service at a fair price! THANKS Air…read moreChandler!!! Our AC compressor stopped working late Sunday afternoon, on a high 90's highly humid day. My call was returned promptly with a promise of a morning service call. Mr, Chandler was on the problem by 09:30 and replaced the failed part quickly, then cleaned the compressor unit so it will work at peak efficiency. All this with a pleasant, friendly demeanor, at a fair price. Thank again Mr, Chandler for it all. If you need AC service in the Tyler area I cannot recommend him highly enough! Follow up: After a cool night and most of the following day all was well, however around 4:30 in the afternoon I notice the house warming and immediately went to check the compressor. Dead! I turned the breaker off (always do that) and called the Chandlers once more. Within a few minutes I was called back and within the hour they were back in my yard with the cover off the AC unit. Burned out fan motor, frozen, would not turn. Mr. Chandler told me that he had installed two such motors this day and would have to go back to his shop for another and that it might take an hour or more. Imagine my surprise when he showed up again thirty minutes later with a new motor and within the hour it was installed and the system was pumping out cold air once again. As before the price was more than fair and the service unbelievably fast, friendly and courteous. I am still amazed that not only did both of these issues arise back to back, but the service was quick, efficient and fairly priced. I know a bit about AC and know that when the temperatures are hitting 100, the instances of failures increase as does the demand for service. Obviously some things fell in place for this to happen so quickly and smoothly, the temp in the house never got above 77. Pleased? Well that would be an understatement. Thanks again Air Chandler, you are without question, THE BEST!

Got a new system installed and mine is in the attic. They don't connect the condensation line and…read morethe water stained my ceiling, inside the cabinets and drips down one wall. It to 5 phone calls to get someone to repair the damage, and all he did was get a can of spray paint and spray over it. It was back stained in a month. The we had a home inspection to sell and the inspection said it was not draining properly. The attic was getting wet the unit was not level and the furnace vent was crimped and could cause a carbon monoxide issue. Husband called they were to come the next day. I call at 5:30 next day to ask when they were coming. He told me the issues were a problem with the house not their work Inspectors were asshole and don't know anything. He kept screaming at me I said 2x we need to end this conversation but he kept yelling. I hung up. 10 minutes later he called back with a blocked number and screams for about 4 more minutes so I hung up. He called a AGAIN and left a very hateful voice mail. I will pay someone new to fix the issues they caused.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

Good people and quality service. Responsive to questions and information…read more This is the second time I've used Faithco and they are super good at communicating their arrival time and follow up.

I gave him a call on Monday. He said he would be able to come between 2PM-5PM same day no problem,…read more4:43PM he texted saying that he was running behind but could come a little after 5. My daughter had her first volleyball game so my husband stayed home to wait on him to arrive, at 6:29PM he sent a text saying that he was not going to make it but could reschedule for tomorrow. Not only did we wait ALL DAY but my husband MISSED OUR DAUGHTERS GAME BECAUSE OF IT AND HE DIDN'T EVEN SHOW UP!!!!! so TODAY is here I have texted and no response after again I have waited ALL DAY!

if you need prompt knowledge help Jr is your man. I called about my washing machine and he could…read morecome out same day. part came in and he was back and back together in less than 30 minutes. its great knowing there are reliable people when needed.

I called this morning about a "clunking" noise in the outside unit of my AC. I was told that…read moreeveryone was out on a build and that someone would call me as soon as they could. They did call me and I will always choose Lightfoot for my ac/heating needs. Jerry was very nice, fixed the problem and now I'm on my way to some cold air! I had also called another company and they kept telling me the technician called me but I didn't answer so nobody came out. It's kind of funny that my phone never rang all day but Kelli at Lightfoot didn't have a problem getting through to me to tell me she had someone on their way. Lightfoot all the way! Thank you to everyone involved in getting things up and running in this hot August!

From the owner: Lightfoot A/C & Refrigeration, Inc. currently provides the following services:…read more* Residential and Commercial HVAC * Convenience Store Equipment * Commercial Refrigeration * Commercial Kitchen * Restaurant Equipment (including cooking equipment) * Drink Systems * Ice Machine Sales, Service, and Leasing

Been using Tyler Weathermakers for a while. My condensation pan was not draining and was leaking…read morewater. They sent Corey Shaw out to help he did a All American Job. He fix it for us! Made it on time not late! Clean up the mess! knock it out of the park! Thank you again To Tyler Weathermakers and team

Made it out the next day. Price reasonable and fixed at time…read moreof service. I highly recommend them