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    Paletz & Agatstein Urology

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    5 years ago

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    Downey Urology Group

    Downey Urology Group

    1.2(5 reviews)
    0.0 mi

    The staff is rude shes not suppose to work this place costumers looking for a doctor and she…read moreasking many times the reason why i need to see a doctor even f i explained her just for check up shes not accepting my explanation anybody can visit a doctor with or with out sick only the doctor knows because in some reason there are an symptomatic patient's as long as you have money to pay

    The treatment from the physician has been great but their office personnel are awful. Forever wait…read moretimes on the phone, if you can get someone to answer. If they don't answer, you leave a message and wait a week or two for someone to call back. I ended up having to schedule tests done myself because their radiology scheduler didn't get back to me until over a week later but not to tell me she scheduled the test, but to flip out on me for trying to have tests scheduled within a certain time period due to work and childcare schedules. She didn't say when or IF she would proceed to schedule the test and didn't respect the fact that I gave her a list of test providers in my insurance network. She was insistent on booking me with some place outside of my network. I asked her to please contact the company that my insurance approved. She said she'd get back to me. I waited a week, didn't hear back, and decided to go ahead and make the appointment myself. After I finished my appointment THAT I SCHEDULED, I received a phone call from the other testing center (the one that my insurance DID NOT approve that WCU's scheduler decided to book me with anyway) and they wanted to schedule me for the test. On top of that, the scheduler submitted the wrong order for the WRONG TEST!!! A test I'd already had done in the doctor's office. I'm so glad I set this up myself. I do not want to deal with that chick ever again. Like I said I really like my physician but the office staff is so awful I may have to transfer to another facility.

    Paletz & Agatstein Urology - urologists - Updated September 2026

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