I had mini macs face lift surgery by Mr Raghavan February 2016 under general anaesthetic. Unfortunately for me the results were non existent as can be seen clearly in the before and after photos. I immediately raised my concerns at numerous post surgery appointments with Mr Raghavan where he explained the stitches had failed under my skin resulting in my face/skin dropping back to pre surgery status.. He agreed to revision surgery but told me I had to wait a year for my face to settle properly... 2017 attended 6 further consultations travelling 1 & 1/2 hours each time. Eventually it was booked for Sept 17 (1&1/2 years later) but it was cancelled as Mr Raghavan had an injury and couldn't perform surgery..however I was assured it would be re scheduled for October at the latest...and I was left with a week booked off work that I couldn't rearrange... By December 17 I was still waiting. Mr Raghavan called me to inform me it would be another year before he could perform surgery therfore offered me fillers or surgery with a colleague instead. January 2018 almost 2 years since original failed surgery I repeatedly call Pall Mall to try and arrange a consultation with another surgeon. Eventually one was arranged with a Mr Al Gawad and I attended not 1 but 3 consultations and a pre op and revision surgery was finally promised for as soon as possible.... However it got to March and no contact, calls never returned and no explanations...They informed me Mr Al Gawad would call me and they arranged these calls twice and both times I received no call.... Finally they answered my calls only to be told I again needed to travel all the way to Newton Le Willows again (10 x times) to again see consultant Mr Al Gawad...whom I confirmed that the revision surgery would be under general anaesthetic? His reply , quote "of course, we don't do torture here" . It was again all agreed and confirmed, as I had now been messed around for 2 years and taken endless days off travelling back and forth I stayed and waited for a surgery date to be arranged... First I was told none were available until May I explained I had been continually messed about since January 18, they eventually gave me a date for 17th March, I filled in all consent forms and they assured me everything was in place, I was given pre/post op instructions and time to attend etc. I booked another week off work to recover.
The evening of Friday 16th March less than 24 hours before I was due my revision surgery
I received a call from an Adele Smith who informed me my surgery was cancelled.... Reason being my original surgeon Mr Raghavan was insisting my face lift be performed under local anaesthetic only, even though I had paid and had my original failed surgery under general anaesthetic, and the surgeon who was booked to perform my revision surgery Mr Al Gawad would not do it under local anaesthetic only!!!!!!!
I simply couldn't understand how I again had been put in this position having been promised revision surgery, again booking a week off work and having waited now 2yrs 1 month, just because my original surgeon didn't want the expense of general anaesthetic even though they are indeed insured for revision ops etc....
I immediately explained that this was completely unacceptable, and they are very eager to take your payment of thousands of pounds at the beginning but their patient customer service is utterly appalling when things go wrong...
I had unsuccessful surgery, I travelled back and forth 15 +times and had surgery cancelled twice with less than 24 hours notice..... I made a complaint to Adele Smith (whom I'm told is practice manager) however they seem to have no complaints procedure in place!!!
I put my complaint in writing over 8 weeks now and it's now going on 2&1/2 years since my failed surgery and thousands of pounds out of pocket....
Surprise, surprise I have had NO response to my complaint and Surprise, surprise Adele Smith never returns my calls..... It seems now the courts are my only route...
If you're even contemplating surgery /treatments or a consultation with Pall Mall medical then Don't, once they take you're money they simply have zero patient care
Avoid and go to one of the numerous far superior private medical centres.... read more