Great customer service. Dad and his son are extremely knowledgeable and passionate about all of…read morethe clocks and repair of them. 1 highly recommend this business. I'm glad I found these craftsmen. I will bring all of my vintage clocks ONLY to them for servicing.

Left my clock there 3 months ago and was told it only needed to be cleaned and lubricated. After…read morenot hearing from them, I called on Friday and was told I could come pick it up. The first thing I noticed was there were numerous scratches on the top which were not there when I brought it in, and I was told it was running a little fast. After having it home for 2 days, it was 10 minutes ahead of time, something it didn't do prior to taking it in. Having to wait 3 month, finding scratches on it, and being charged $355 is not indicatives of a reputable business.

Over the top facility with over the top prices. I checked to see it they could fit a quartz…read moremovement into a WWII four inch bronze gauge case. Quoted around $250. I eventually found a movement and produced the clock face myself. $$$$$$$!

Two stars because of the cool, museum-like store and the friendly staff. However, only 2 stars…read morebecause of the extremely over-priced quote to repair the movement of a Tag watch. After being surprised by Josef's approximately $900 quote to replace the movement of the watch (a standard quartz movement that itself is available for sale online for ~$40) I took the watch to JR Dunn in Pompano--an authorized Tag dealer and repair shop, where Josef's is not--and was quoted less than $300 to have the entire job done, by Tag themselves, with a warranty. Shamelessly quoting 3x a certified dealer for the exact same job is outrageous.

Edward was able to help us repair our clock "over the phone" since we are a good distance away. We…read moreappreciated his expertise and help so much!

He picked up our English antique school clock. Told us he could fix any problem in 3 days. He…read morecalled us a few days later and said he needed a little more time. We did not hear from him for about 3 weeks. We finally got to him; he said he would give us the clock. He arrived at our house with the clock, and we found that he had done nothing at all, saying he was too busy... and just walked out. We certainly cannot recommend him ever MR

I purchased a cuckoo clock a few months back that was in excellent condition, unfortunately the…read moremusic potion did not work. I had another clock that was in several pieces from a fall off the wall... took it to Mel and he was able to take the hardware for the music from one clock to the other. I love it! It works perfectly.

What a great guy who loves what he does!! I was not sure my newer clocks were in his wheelhouse;…read morehowever, they were and this was the best find I have made in a long time. THANK YOU Mel for taking care of my moms clocks for me and being so professional, friendly, and easy to work with. If you have a clock, any clock, that needs repair; you want to head to The Clock Shop, Mel will take care of your timepieces. Thanks again Mel.

When our grandfather clock stopped running, Don came to our house and repaired it. That was 18…read moreyears ago, and it's still keeping time within one minute per month (great for a grandfather clock).

I took my mom's clock to be serviced at Don's shop. Don probably has 60 years of experience. He…read morehas a true passion for clocks of all kinds. He has an amazing assortment of cuckoo, grandfather and all kinds of clocks that are also for sale. Just a tiny shop filled with clocks. Don is friendly and kind and most important very knowledgeable. Clock repair isn't cheap but when you want to keep something precious going, you have to pay for proper service and maintenance. He also gives a one year warranty on every clock serviced. I recommend Don Karpen. You won't be disappointed!

They shortened a watch for me that had screws that were so small none of the drivers off Amazon…read morecould fit. Additionally, they had worked with me on a custom designed ring to fit my engagement ring. I had previously tried to get it done at another jeweler and was disappointed: I'm quite picky and there were small details they didn't get right. However, at Arlex, they got it done perfectly, reasonably priced, and within a timely fashion. Very happy so far with their service!

Had a broken clasp On a good chain so I asked them if they…read morecould replace it. They actually were able to repair it in just a couple of days. Very reasonable prices.

Roy is the absolute best when it comes to watch repair. He is extremely knowledgeable and very…read morefairly priced. He takes his time to make sure the work is done right and that you are 100% happy. I have been utilizing Roy's services for well over 15 years and he his works is always immaculate.

Roy is a traditional craftsman doing watch and clock repairs. I had gone elsewhere in the past and…read morenever had the excellent results and great serv6Roy provides. He is a pleasure to work with and is able to take care of all fine watches. Prices are quite reasonable, especially given the care he provides.