Went in for my annual mammogram and had to do an additional ultrasound…read more For something else and was greeted by Andre at check-in who was very professional and nice. Selena did my mammogram and Anna took care of the Ultrasound. As usual everything went very smoothly. I had a little bit of a wait before I was called in, but nothing I haven't had before at other medical appointments. Good job as usual everyone.

Made an appointment for my senior mother which was confirmed for over a month. The day before I get…read morea text, confirming my appointment for a different time. once again they double booked my appointment and I got canceled.

my name is kathleen uzzo. i am a current pt. of this facility. i would very hight recommend this…read morefacility and the front desk personnel are the best!!!! they are all very well quailfied in their jobs and all of their professionalism is above and beyond the norman. this was my first time here and they were the best above and beyond what i had every accepted to find. especially in day n age were everything is push button, push the pt. off to other personal person, just ignore the, or tells them to sit and pretends to do doing their job. i can write this above a paragraph because i have personally have had to endure this and more.l the facility is bright n open, it offers coffee tea etc. for their patient(s). i truly was blown be all of the personally, kindness, professionl, and promptness in their jobs. in closiing this place 'the greatest'. thank you for allowing me the time to put my feelings and thoughts n ideas into words! kathleen (kathy) uzzo march 8th. 2019

I had to have a set of three MRIs after a work injury. After finally reaching someone to make my…read moreappointment and getting through the language barrier, I went for my 8 am appointment. Shanae at the desk was wonderful and very accommodating. I was taken back by a guy named David. His cologne was so overbearing, by the time I left, I had a migraine. But that was just the start of a very unpleasant appointment. They had me in a wheelchair and seated outside the MRI room. There was someone in the room before me so I had to wait a very short time. The door popped open, the previous patient was getting off the table and walked out the door. I sat there in the doorway waiting for them to tell me to come in. The MRI table and the entire room was in fieldview. The technician was a young blonde girl. She removed the thin sheets off of the top of the table and underneath was a folded up blanket. There was also a pillow at the top of the table. She didn't change out the pillow, and she was just placing a folded seat on top of the folded blanket that was already on the table. The sheet did not cover this blanket that was probably placed on the table for added padding. About an inch or so of the blanket with showing all the way around. And it was filthy. It was clear that this blanket had not been changed out in quite a while. It was literally filthy. So the blonde hair technician told me sit up on the table. I asked her if she was going to change out the blanket that the last person was laying on. She said that she already did. I told her that I was standing in the doorway and I saw that she did not change it and that She changed the sheet that was on top, but not the blanket. She insisted that she changed it but she hadn't. Eventually, she'd be gradually changed out the blanket. She did leave the pillow in place and did not change out the pillow either. I was not in the mood for another argument so I let it go. I claimed up on the table, and she told me the lay down. The guy, David, told me to remove my shoes. I did. But upon laying down on this table, I was in agony. There was no way that I would be able to lay there through three mris. I told him I probably could get through one or two but definitely not three. He told me that he thought it I should do the Open MRI which is seated instead of laying down the entire time. And I said that I thought maybe that might be easier. And then he said "But I don't think you'll fit". I said WHAT? He then, in a very snotty, condescending manner, said "Well there's a weight limit, so I don't think you'll fit" I was stunned. I think my mouth probably dropped to the ground. But I kept my cool and I said well, what's the weight limit, and he said that it was 300 lb. I told him that I'm nowhere near 300 lb. And that I will look into it. I was livid. I still cannot believe that he actually said that to me. Then, when he was taking me back to get my pocketbook out of locker, he said to me, "You won't lay on a used blanket but you'll put your filthy shoes in my MRI machine. " and I told him that I've never been in an MRI machine so I didn't know what to expect. And had I known that you're not supposed to wear your shoes, I would have taken them off. And I would think in a professional, medical setting, that sterilization is common practice. I must be mistaken. Now I was really pissed. I gathered my things and went out to the front desk, he came around the corner and said to me, I hope you don't think that I'm going to wheel you down to your car. I said, of course not. I think I can get myself to my car. He took me to the elevator and he did end up taking me down to my car anyway because I think he knew what a jerk he was my entire appointment. I was extremely pissed off and left with a migraine and it was not even 9:00 a.m. I ended up going to another Advanced Diagnostic location in West Palm off 45th Street for the two back MRIs and then to the Southern Boulevard Location for the hip MRI. I had no issues at either of those locations and the staff was wonderful. AND , I fit in the Open MRI machine just fine. I will never ever go to the Burns Road location again.

They were far superior before TGH took them over. You didn't have to wait 3 months for a mammogram…read more They didn't do tests without insurance approval. I had used them for over 10 years since I've been in Fla, but now I'm thinking of leaving them.

Excellent physicians! I am a nurse and my husband is a…read morephysician and Dr Goodwin is the most brilliant radiologist we have even known Thank you Dr G!

Called to ask about an X-ray said technician breaks for lunch at 12:30 and returns at 1. I ask them…read moreif I get there before 1 will I be waiting long. As I have 2 co workers that are not in today and I was pressed for time. I arrive to the facility and see 17 people in the waiting room. So I ask is everyone waiting for an X-ray. The woman at the front desk says you are the only one for an X-ray lo and behold 40 minutes later every person in the waiting room was taken in for their appointments. now I have to ask the question when do you think I will be taken in? Oh just a few more minutes. 7 more people who arrived after me are now taken in as well. totally clueless staff zero communication and not a care in the world. STAY away because upon return to my office I now heard the same story from 2 other people that I know. Awful facility very unprofessional. people Looking for good care in florida. Beware.

horrible customer service. waited to the same day to tell my my appointment was canceled due to…read morenot getting prior authorization. if i didn't call, i would of drove there to tell me it has been cancelled

I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

Friendly and caring personnel. The woman who did the mri was just so very nice. I did not have to…read morewait more than 5 minutes.

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

completely impersonal....cannot speak to a human being! left on hold for over an hour!! do not say…read moreanywhere in their information they do not take patients with pacemakers!!

Doctor Riley is outstanding, and if I didn't like her I would look for another physician. The…read moresupport staff leaves a lot to be desired. I had what I thought was my two year checkup because I was notified by OBGYN via text telling me it was time to make my routine appointment. When I called to make the appointment, I was told that it was too early to book, and that I should call back in two months. When I called two months later I was given an appointment for two weeks later. On the same day, I called and left a message for Dr Riley's PA to renew my script for HRT cream and I included the script # along with the pharmacy phone number. Since my prescription had no refills left, and my HRT cream container had broken, I did not expect an issue refilling the script before my appointment in two weeks time. Doctor Riley's PA called about the HRT cream informing me that Doctor Riley would not renew my prescription until she saw me first. When i explained that my appointment was not for two more weeks and that I was concerned about the side affects I would have in not applying the cream daily as prescribed, the assistant said that Doctor Riley will not renew the script until I was seen. She said that the HRT cream that I was using was never prescribed to me by Doctor Riley. I told her that I didn't call in the prescription. She' was, in my opinion, very unpleasant and was clearly not wanting to be bothered with trying to help straighten out the mess. After all of this. I received a bill for The office visit. As a Medicare patient you are entitled to free wellness visits every two years, so I've never had to pay and did not expect to get a bill. However, I did receive a bill for the visit. I called the billing department and was told that because I made the appointment before the two years that Medicare would cover, Medicare denied the claim. I told the billing department that I made the appointment based on their notification they sent to me. Her reply was that it was my responsibility to know when the two years had passed before making my appointment. I said I received notification from you to make the appointment twice. My problem is that I was out of script refills and I couldn't speak with the Doctor to get the refill. Now I'm responsible for a bill that I would not have if it were not for mistakes made by the staff of OBGYN of the Palm Beaches. When I asked the PA to check with the doctor again, her answer was no, it was confirmed by doctor Riley not to renew till seen. . She said Doctor Riley had never given me that script and would not renew until I was seen. I said I'm not crazy, I did not call the pharmacy and call in my own prescription. She said they had no record of the prescription that I was using and refused the refill. The same day, I went to Gardens pharmacy and had them fix the cream HRT container that I dropped so that I could at least have a few more days of the cream before my appointment. While I was at the pharmacy, I asked the pharmacist the date and the name of the Doctor that called in the script for me and she said it was Doctor Riley's office.

If you need a doctor after 4:00 they are not available. It doesn't matter what the reason is. If…read morethey forgot to call in a prescription or if they didn't answer a question for you, you are sent to the ER or urgent care. Keep in mind if you are pregnant, you also will not be able to speak with a doctor or ask any questions for ANY REASON besides in the office during your appointment.

I was expecting the usual crowding and long wait associated with…read morefacilities of this nature and still can't believe the prompt, no hassle, friendly and professional care I received. This facility deserves five gold stars !

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My experience was great. Professional and friendly staff. It was easy to make the online appt. I…read morewas in at 8 a.m. and out by 8:20. The registration was easy. Wanda, my phlebotomist, was awesome. I'm always apprehensive when I go for blood work but she made me feel at ease the whole time. The quality of Care us the Best.​

Lab tests for annual physical I arrived early for a 940 AM…read moreappointment and wasn't seen until 10:20 . I was seated with technician for another 15 minutes while she worked on computer and another 5 minutes to set up . She then attempted three times to find a vein and draw blood. Not successful Then she put a cotton swab on the area and ordered me to hold it . Painful jabs on all three which I never experienced before . Referred me to another associate after 15 minutes who was unable to use the same arm Nor my other due to limited range of motion . Our only option was to draw blood from my hand , which i declined ,( too painful) I left a urine sample and asked them to send that to my medical provider , they declined and sent me a nasty phone message beginning with the words " We won"