Had a good first experience at Palm Ridge Grooming Gallery. They listened to what I wanted and did a nice job grooming my doggo. The full groom was $75 (teeth brushing isn't included, which wasn't a big deal for me), and everything was finished in a little over two hours. The only reason I'm giving 4 stars instead of 5 is because this was our first visit. One minor thing: they used a bit too much scented powder, so the fragrance was a little overwhelming for my taste. That's an easy fix, though--I'll just ask for less or none next time. Overall, I'm very happy with the service and will definitely be back. If future visits are just as good, I'll be happy to update my rating to 5 stars. read more

I've taken my senior chihuahua here a couple of times now for nail trimming and anal gland expression. I really appreciate how affordable and quick the services are. They accepted walk-ins for these services, which is another plus! read more

We have gone for more than 2 years, they still cannot give the dog a decent trim. We politely asked for a medium trim, the lady there said a 2-5 in trim of trimmer. They cut it so short I could have done it myself. This is a joke, they dont even bother anymore. I have lived here for my entire life, do not go here. They are a joke when it comes to grooming. read more

Palm Ridge Grooming Gallery - Pet Groomers Near Me - Chula Vista, California

I was so nervous about taking my cat somewhere for his first grooming appointment but the ladies here made me feel so comfortable to trust my baby with them. I believe they cut his hair, nails, showered and blow dried him. When I picked him up, he felt so incredibly soft and smelled the absolute best. For a cat who gets nervous easily, he was in the happiest mood when I brought him home! I will for sure be returning read more

Palm Ridge Grooming Gallery - Cat - Pet Groomers Near Me - Chula Vista, California

I have been to this spot many times to bring my cat (old owners). I recently just took my cat for a trim and her nails done with an appointment time at 11:00am. I took my cat in at 10:45, the lady said it would take around 4 hours. My first thought was , wow that's a long time but it was a weekend so I figured maybe they are just behind. I end up going back to check on my cat at 2pm, to see her STILL in her crate on the counter! Nothing was done to her, there excuse was they worked on another cat by accident. If i wanted to wait until 4:45pm to have her trimmed! What was the purpose of having an appointment? I'm so disappointed, and upset to have my cat sit in her crate for so long with no water, food. I ended up taking my cat from this place. My poor cat was so thirsty she was panting in the car, her tongue out like a dog! I have never seen her this way. All this trauma to my cat because of an unprofessional business. I will never go back! I don't recommend this place at all! read more

We've been using this location for quite a while, but somewhat recently we had a really bad experience with a worker here and just now a friend just called me about a similar situation with their dogs and the SAME worker so I had to come on here and spread awareness to other dog owners and the shop owner so he can hopefully remedy this. The so-called "Guera" here is costing the business owner serious money!!!! We're not taking any from our kennel there any longer and neither are any of the members from our clubs. Unprofessional, rude, and a scammer. Apparently she gets to choose prices based on her attitude or monthly cycle, but I'm sure that will be news to the owner too when he reads this. Location is optimal and we have the demand for the service but we'll be taking business elsewhere. There's no way keeping her on payroll is not a net negative. I can't imagine this is an isolated incident. read more

I LOVE THIS PLACE! First time being here with my semi aggressive dog and they were super professional and treated him so gentle! I love the haircut on my little old man i recommend this place to everyone read more

Palm Ridge Grooming Gallery - My baby doggy - Pet Groomers Near Me - Chula Vista, California

I have a 14lb 5-year-old Maltipoo Conchita and a 16lb 6-year-old Poodle Brownie. Conchita was kicked out from two different places due to biting the groomers. I was even told I should consider medicating her before any attempts to groom her. I had lost hope for Conchita, then a friend referred me to Plam Ridge, she spoke highly of this place and they did not disappoint. Conchita is still a little difficult, but her groomer knows how to handle her. Neither one of my babies has ever come back with bruises, cuts nor are they scared to go inside which is a great sign. The prices are reasonable, friendly staff, love this place! read more

I wouldn't take my 9-year-old Havanese anywhere else. I found Palm Ridge 7 years ago after my dog, Louie, was banned from PetSmart groomers for misbehaving. Palm Ridge took him in without a single complaint. He gets a terrific bath and grooming in good time. The sisters who own and run Palm Ridge are personable and kind. They have a nice selection of dog treats and accessories. I highly recommend Palm Ridge for excellent pet care. read more

Palm Ridge Grooming Gallery - A happy Louie - Pet Groomers Near Me - Chula Vista, California

I took my dog to her appointment at 10 and she wasn't ready until 3! Very disappointed, I had to go see what was going on. It was 2:30 and she wasn't even ready they were barely starting to shave her and they rushed it! My poor mocha looks ugly. They also left my mocha with her ears bleeding. read more

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Brought in my Doll face Persian cat to get groomed and they completely ruined his beautiful fur. When I dropped him off they said it would take about 4-5 hours until he would be done. Let me add my cat has mats due to wearing a cone for medical reasons. Within an hour I get a call to come pick up my cat because "he's a feisty little cat" I was confused because my cat is extremely sweet and loves humans. I arrived and as I waited to get him I paid the guy. I was completely shook when I saw my once upon a time beautiful cat and how they left him. It looked like he got in a fight with a razor and the razor won. His fur was uneven, half of his head was shaved and the other half had long hair. He was completely traumatized, he wouldn't stop shaking. I don't know what they did to him in there for him to be that scared of a place. Apparently, they couldn't finish the job cause of how he reacted. They kept saying how difficult of a cat he was to groom and kept making excuses for their poor job. I was so upset with how it turned out and shocked, I did not even think to argue about what just happened so I just left but I did mention how unhappy I was with their service and how horrible of a job they did with my cat. They were not sympathetic nor did they offer my money back even tho I felt the service was undone. That's the least they could have done considering how they left my cat! Please believe the horrible reviews this place has. Do not trust them with your fur babies. I honestly don't know how they are still open. read more

Palm Ridge Grooming Gallery - Pet Groomers Near Me - Chula Vista, California

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We have taken our dog there for quite some time now with no problems but after the last time I am very concerned about our dog. She has developed dark small spots all over her head. Also noticed when I pet her, I felt small things that I thought were something she had picked up outside but I found it was several of her hairs with a small piece of skin attached to them. I looked at this under a magnifying glass. This developed about four days after she had been there. Our dog is a house dog and our only pet. I don't think I will b taking her there again. read more

If I can give this place a zero I would. I brought my dog he is a Shihtzu, and when I walked in, I SPECIFICALLY asked for them NOT TO SHAVE HIM, I was aware that he had 3 knots because we went camping, BUT I ASKED just CUT IT I DIDNT CARE IF IT WAS UNEVEN, BUT I DIDNT WANt him to be SHAVED!) When I picked him up, the first thing the cash register told me was that THEY SHAVED HIM! And she was like it does not look so bad, and I said ok once I saw him even the cash register started laughing about the job they did on! I felt like this was a hate crime towards my dog, they didn't even call me to ask if that's something I wanted to proceed with! They even left him a scab under his leg, I don't care who did this to my dog everyone should be aware of this place! (The first and second pictures is how he actually looks, the 3rd and 4th is how the left him!) read more

I love the way the treated my puppy the grooming was amazing. Definitely recommend this place. read more

Palm Ridge Grooming Gallery - My puppy bambam loved her grooming - Pet Groomers Near Me - Chula Vista, California

I got my goldendoodle groomed here. They were super friendly, and upfront about how long it would take, which was nice. I picked her up, and we came home and I noticed her butt was bleeding. No one said anything about nicking her. So I called. Groomer said she has no idea, the front desk lady said she noticed but I was walking out the door. They asked what I wanted, and I said to be told if something happens to my dog. She said okay, and hung up. I get that dogs can move, but to not even tell the owner, is absolutely absurd. I will not be going back. read more

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Despite all the bad reviews everyone is saying I've brought my cats here twice for grooming services and all I can say is I'm fairly happy with the work they provide !! I never received my cats back with an ugly haircut, cuts or smelling bad no never !! my girl cat sensi is usually a B but today they said she did good and didn't growl or scratch !! So if I see you treated my cats with care then that's all I need in my books !! I will be bringing them back for their next haircut here soon because they get the job done and Iam happy with the outcome of my cats haircuts :) thanks guys you made my fur babies more comfortable to be around sensis Collar is adorable and cheddar and sensi smell like shampoo read more

I love Palm Ridge Grooming... I have been taking my dogs here for 20+ years and they are always kind to me and my dogs and always very accommodating. I definitely recommend these groomers. read more

My Dog loves her time with the groomer. They are consistent and always available for her bath and nail trim.

I took my dog to get groomed and they totally messed my dog up. First of all I brought my dog in at One o clock and didnt get him back until Seven PM then after waiting 6 hours when I got home something seemed wrong with my dog. He was shaking and when I touched his shoulder he yelped really loud and was limping. I'm worried about him because hes in bad pain. I definitely WILL NOT take my dog into this place again. Now I'm praying that my dog recovers ok. I feel so bad that I took him to this place. Just to save some money. It's the next day and hes no better he's trembling and wont eat. I wish I could take him to the vet but I cant afford it. read more

Palm Ridge Grooming Gallery - This was not like this before I brought him in - Pet Groomers Near Me - Chula Vista, California

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I have been going to Palm Ridge pet grooming for 5 yrs now. Jackie is my dogs stylist and she is absolutely amazing. My Yoshi is my life and his well being is very important to me. Yoshi has some separation issues and finds it difficult to go to the groomers. Jackie and the staff are so considerate and thoughtful of our anxiety. Jackie does everything she can to accommodate him quickly and get him home safe and sound. I call Jackie his stylist because she is so much more than a groomer. Yoshi has his vacation cuts, summer cuts, winter cuts and when he wants to try something new cut. We love Palm Ridge and I'm so thankful for you. read more

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Recently brought my elderly chihuahua here and wow- I cannot recommend these wonderful folks enough. Their customer service was wonderful and the products they used smell great even to this day (2-3 days later). They took the time to ensure my little man was taken care of and went above and beyond transforming the back of his ears which needed a desperate scrub. They also did what I could not, keep a hold of him while trimming his claws! That's a miraculous feat indeed! My little man is looking 4 years younger and he has a little pep in his step after the pampering and quality treatment he received. I will be recommending this grooming salon to everyone I know who has a dog and coming here again! read more

Palm Ridge Grooming Gallery - My little man looks so dapper and ready for Easter with the cute bandana they made! - Pet Groomers Near Me - Chula Vista, California

Very disappointed with their customer service! We brought 2 poodles and a Yorkie. I was not pleased with my Yorkie's hair cut, so I called in to express how I felt, there was no definition, it didn't look like a clean cut. The legs were not touched (the manager told me that) so it looked weird. When I talked to the manager and told her I was not happy, she never tried to calm me down nor offered to re-do it. Her answer was "Oh well"!! I had to ask what was she willing to do about it, it was then when she told me to bring him back. Some one definetly needs to be trained on customer service skills here. Well, I brought my pet for the second time, in no way the lady that trimmed his hair apologized. She said it was done right and I hadn't paid for the legs to be trimmed!! Apparently the legs are not part of my dog's body?? Excessively rude she did take him back but again not the greatest job. She ended scratching my dog's info. card. By the way, this is the owner, Patty. read more

I've been a customer for over 30 years with 4 different dogs from german shepherd/husky mix, shepherd mix and 2 shi zhus. Jackie is great and the whole staff have always been friendly. As long as they're in business I won't be going anywhere else. ​ read more

First and last time bringing my dog here. I called before taking my dog and asked if they had a monthly unlimited bath. They told me yes, and it would be between $60-$75 a month. They even told me it included bath, nail trim, and air dry. I had my sons drop off our dog and when I called to get the price because they said it depended on dog size and fur they told me they have no monthly unlimited wash plan. At that point my dog was already there and I felt tricked. Probably not intentional, but how can that type of info be mis-communicated? Once I picked up the dog the actual bath was not bad but also not spectacular. Bad customer service I called the same number when I got the total after I dropped my dog off so no, I did not call another place. It doesn't make sense that they gave me the wrong info but they did. They sounded confused like they didn't know the answer, they put me on hold and came back with bad info. As the owner you should train your workers better and not try to make it seem as if I called another place. Do you need to see my call log history to take responsibility for your employees? read more

Palm Ridge Grooming Gallery - Pet Groomers Near Me - Chula Vista, California

I have only had good service from the staff at Palm Ridge groomers. I did take my Oliver one time and they did keep him a while but when I mentioned his separation issues (or mine rather) she mentioned I could let them know when I wanted to pick him up or even better do the puppy special where they wash him do his nails and glands if needed and give him back wet or towel dried. I stumbled onto something great! I wait as they clean up my smelly buddy and he is now loving the grooming experience. He even made friends with the resident cat on premises today. I have also purchased items from them they have so many outfits, leashes, treats etc. I bought one of those poop bag holders and always get my refills there so cheap! I also got Oliver a seat belt harness thingie that they helped me put together and made sure it fit before I bought it. Such good prices and super attitudes. I am a very happy monkey! Thanks again for the good service Palm Ridge! read more

Palm Ridge Grooming Gallery - Pet Groomers Near Me - Chula Vista, California

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They really care about your pets I always take my dog and cats they do a wonderful job always come back smelling great I love it.

Because, they are picky, and chawinnie is supposedly agressive... really... she lays next to my great niece of 2 months old.

It breaks my heart to have given this place another chance. It is such a convenient location for me, and you'd think for being in business so long the scheduling would be more under control. I schedule my appointments first thing in the morning drop my Yorkie off right when they open assuming they will have her ready in a reasonable amount of time? I call at 12:45 to check how much longer it would be, my pet had been sitting in a kennel 4 hours with only a bath? I spoke to the groomer and he said I didn't know she was here for a cut? I explain to the person who checked in my dog what I wanted, and he also mentioned how good my dog smelled that she didn't even smell like she needed a bath I let him know she is an indoor dog. The groomer said give me another hour I will call when she's ready. I walked in at 3pm and my dog was in a kennel nobody called me to let me know she was ready! 6 1/2 hours and my dog was the second dog to be dropped off. So if you're in need of doggy care for the day and grooming all at once this is the place for you! 55.00! It saddens me that for the second time I put my dog through this. Think twice before dropping you pet off. read more

Do not take your dog to this place. My dog had an appointment at 9:30 am and showed up on time. They gave me a time frame of 4 hrs for him to be done. 4.5 hrs later, no call. I called them and was told that within the hour he would be done. He wasn't. I had to show up to ask if he was done. They couldn't find his card and that is why they never called me. The grooming was horrible. I asked for a trim and they shaved him completely. There were patches of fur all over his body and I had to clean him up at home. I am never going back again. This isn't the first time they held him there for hours. Save your puppers from sadness. Do not recommend. read more

I want to say i was recommended to this place and im very upset, i took her in for a the yorkie teddy bear cut and came out with her pony tail cut off when i had said to leave it and the hair all uneven from the top. Never again come to this place read more

Palm Ridge Grooming Gallery - They cut off her pony tail and made it look worse - Pet Groomers Near Me - Chula Vista, California

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Beware of this place they totally hacked my dog. I admit he was a bit mated but they cut him all over now he's just been acting weird. My poor dog is traumatized. He has never been so short. They nicked him all over and later I saw the blood. He is suppose to be a bichon frisée (fluffy dog) now I can recognize him. They could have salvaged parts of his face but I think they rushed and just decided to shave him all the way down. I called and the owner just made excuses and stead of trying to make it right. Let he picture of him do the rest of the talking. To owner look at the pics that is just wrong. read more

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I have been taking my dog here for a couple of years and the customer service has started to go down. Today I forgot my mask and asked them if they had one for sale, they did but the lady gave me a snide remark about how people like me are the reason they are getting closed down. I would of driven back home to get my mask and they could of been civil about it. Everyone makes mistakes. No reason to get an attitude. Not giving this place my business anymore. read more

We have been bringing our Frenchies here for about a year now. They are always kind, accommodating and flexible.

I have taken my children (2 dachshunds) here a few times. I get the same thing every time and have been satisfied in the outcome and overall experience. They are always busy here, but the workers are friendly, they have the cheapest prices around, and my babies leave clean and happy to see me. I call before I drive down to ensure they have time to fit both dogs in. I call in the morning, so I have gotten in every time. I get a wash for both dogs, I ask for special shampoo/conditioner for one dog due to his sensitive skin. I have both their nails trimmed and filed, as well as their anus sack cleaned. Sounds crazy huh? Well it is, Google this procedure and you will be blown away like I was. Lol. It usually takes a couple of hours (3-4), so I leave them and run errands. When they call me, I return pay $30 for 2 dogs (great deal), and pick up my babies (both wearing neck bandanas). This has been my go to spot for my dogs, and it's the best in town. Can't beat the price! read more

Palm Ridge Grooming Gallery - My babies looking all handsome....Shampoo/wash and nail trim. - Pet Groomers Near Me - Chula Vista, California

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PLEASE READ BELOW: DO NOT TAKE YOUR DOGS HERE: First off, I had taken my prior dog to this location years back and never had a problem however this last time I went the lady was rude. I first called and was told to bring in my dog. Then I waited about 10 min to be helped and I understand it was busy but the older lady that helped me has no customer service. I own a business myself and this is no way to treat a customer. I will be contacting the bbb on this location. WHEN I ARRIVED SOMEONE SHOUTED OH WE NEED A SPANISH SPEAKER, ITS SPANISH ONLY. first of all, I am Italian NOT Mexican. Second of all, you should never assume what language I speak because I actually don't speak any spanish. THEN THEY DIDNT EVEN CHECK IF MY DOG HAD ANY VACCINATIONS OR ANYTHING!!!!!!! They took him in without knowing If he was a safe dog to have around other dogs. I took in my husky because someone posted a good review and that they charged them $30. I was charged $45 even after the fact I had called earlier and told $30. My dog was not fully dry and he was not brushed when I picked him up. He had not been properly groomed, I could see and feel the excess fur patches. I took my dog in at 10am and didn't get a call to pick him up until 3:30. I had to take my dog to the vet after this for: 1. His ears weren't properly washed out resulting in an infection. 2. They did something to his but and he has severe redness on one side. Like they shaved him or cut him. Which resulted us in putting an ointment to help our poor puppy. I have NEVER had such a horrible experience with service provided and DISCRIMINATION I got here. read more

My dog hazel been there since 9 and they did not cut her hair till they seen me pull up and they didn't even finish they did a shitty ass job read more

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AMAZING SERVICE FROM THE OWNER- such a nice lady, nothing but love for the pups. God bless, highly recommend

This Place SUCKS! DONT GO!!! SAVE YOUR TIME AND MONEY!! We used to bring my daughters 2 dogs here 8 years ago they were good reason I decided to make an appointment bring our new dog. They ARE AWFUL. First of all the lady at counter, checking you in is VERY VERY RUDE. NEEDS TO RETIRE AND STAY HOME. NO CUSTOMER SERVICE ETHICS AT ALL!!! Took my dog in for a hair trim. They buzzed him off . AWFUL! My 8 year old Grandson could have done better. Was the first dog in when they opened TOOK almost 5 hours for a 5 pound dog. They left knots in the ears no trim and dog smelled. Looks like they cut hair dry. Pieces of hair flying everywhere. WORSE PLACE EVER.!!!!! read more

I was debating whether or not I should bring him here since there wasn't any recent reviews but I'm so glad I did. The customer service was great and they attended my dog quickly! He came out smelling really nice, the price was affordable, and he looks amazing. Plus they gave him a halloween Bandana! I payed $30 and in other places they wanted to charge me $50+. So glad with the outcome, definitely will be going back. Thank you to all the staff!! read more

Palm Ridge Grooming Gallery - Pet Groomers Near Me - Chula Vista, California

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Quality over quantity, in other words you get what you pay for. Their prices might save you a couple bucks but it is not worth the service they provide. I will not make the mistake of bringing my cats here again. I have never been so disappointed and infuriated with someone's service nor towards a business and their staff. We came in with two cats a male and female, our boy is 4 years old and our girl is almost 2. The lady who was in charge of cutting my little girls nails was on the phone, trying to hold her down with one and hand and trim her nails with that very same hand all while talking on the phone and holding the phone with the other one. Where in the world does this make any sense!? Of course you're not going to be able to multitask. You could see in her face she was getting frustrated with her facial expressions and the way she got more aggressive with Mila. Again, you can not expect to trim any pets nails with ONE HAND! I'm assuming she manhandled and mistreated my girl because she couldn't finish her call. Sure enough as soon as she was done with Mila making an ugly face as she closed her little carrier she went straight to the phone. The only service we asked for was a nail trim for both of them, they charged $6.00 each, before actually seeing the way she was mistreating out little girl we made a generous tip of $4.00 dollars for each cat. So overall our total was $20.00 we should have asked for that money back but we didn't since that will be the last of our service that we provide them. So many things were wrong with this situation, the fact that the guy tried to justify the lady's actions and the fact that he lacked the ability to acknowledge that her actions were wrong. I'm not sure how this business operates but when you're "on the clock" you're working and doing your job you're not supposed to be on the phone having a whole conversation especially when you're "cutting/trimming" another living beings nails, what if she cut her the wrong way? Or too much. In general her being on the phone was wrong to begin with, and for her to be getting frustrated and annoyed with my little girl moving around because she was uncomfortable with how the lady was handling her does not give her the right to mistreat her. I really hope that people think twice about bringing their furry pets here. It is so rare when people actually get to witness animals getting mistreated in the grooming places but when they do I feel they should always exploit them, because why would I want your pet to suffer the same pain my little one did. So I pray that you think twice and do the right thing. For the business, I hope you address the situation with your employee and take action. And I hope that you care more for the pets that come through your door, they may not have the ability to talk and tells us what happens to them but I hope you do the morale thing and treat them with the respect and care they deserve. They may not be you're children or your family but they are to their owners. And for the owner "Patty T" please do not try to justify your employees actions, how about you stop justifying the horrible services you provide and start addressing them head on. I've read your responses and you do not take the proper blame and accept that your employees were in the wrong when clear evidence has proven so. I have read the reviews and honestly I wish I'd read them before bringing them here. I hope that you set standards and morals that your employees must abide by. read more

Palm Ridge Grooming Gallery - Milo is the tabbi and Mila is the calico - Pet Groomers Near Me - Chula Vista, California