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    Palma Ceia Academy, Inc

    3.3 (3 reviews)

    Services - Palma Ceia Academy, Inc

    Multiple children care

    Single child care

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    The Village Early Learning Center - Staff members and leadership team members pose for a photo at the annual Costume Crusade fundraiser for Cure SMA.

    The Village Early Learning Center

    (19 reviews)

    My son has attended the Village for 4 years. He has grown so much over the years and has built…read morewonderful friendships. He began his kindergarten year last year and immediately qualified for the gifted program. The VPK program is run by amazing teachers who are patient and experienced. I am thankful for the learning and development my son has experienced throughout the four years. My son has continued to attend The Village during these unsettling COVID times. They have provided a safe environment for him to continue to learn and grow. I definitely encourage everyone to check out the Village. You won't be disappointed.

    I'm very disappointed with our overall experience and especially with how our account and refund…read morerequest have been handled. There were several concerns during our time at this daycare. We experienced situations where teachers were yelling at children, as well as concerns about adequate supervision. On multiple occasions, my child came home with bite marks. I understand that accidents can happen in a childcare setting, but repeated incidents raised concerns for us about supervision and how these situations were being handled. We also had concerns with classroom management and communication. At one point, my child became so uncomfortable that he was crying and saying he was scared to go to daycare. We ultimately requested a classroom change, and our experience improved significantly with different teachers. We had some wonderful teachers who were kind and caring, and we appreciated them very much. Unfortunately, our most recent issue has been financial. We provided more than the required two-week notice and were previously given a $260 vacation credit for two weeks our child was absent in March. Based on the attendance, tuition, credit, and payments made, there appears to be an overpayment of approximately $256.41. I have provided the daycare with a detailed explanation and calculation and have repeatedly tried to resolve this directly. I have also specifically requested an explanation from the regional director regarding why this matter has not been addressed. I was told by the school director that the regional director has access to all of my emails and the relevant Procare information, yet she has not addressed the matter with me directly. What is particularly frustrating is that I was told by Mrs. Kayla that she believes I am simply asking for a refund of an unused vacation credit. That is not what I am requesting. The $260 vacation credit was already applied to my account and was part of the calculation when determining what I owed. The issue is the resulting account balance and apparent overpayment after applying the credit and accounting for the days my child actually attended. If the regional director has reviewed the emails and Procare records, I would expect the information to clearly show what I am actually disputing. I have asked for a straightforward explanation of how the final balance was calculated, but I have yet to receive one. I even offered an alternative resolution--using the amount toward several days of individual care if issuing a refund was administratively difficult. Overall, our experience has been very mixed. We had teachers who genuinely cared about our child, and we are grateful for them. However, the concerns regarding supervision, repeated biting incidents, teachers yelling at children, communication, and now the handling of an apparent overpayment have left us very disappointed. I'm sharing our experience so other parents can make an informed decision and, importantly, carefully keep track of attendance, payments, credits, and communications regarding their child's care. I will update when I hear back from the Regional Director about the refund.

    Palma Ceia Academy, Inc - childcare - Updated September 2026

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