As always, excellent, timely, honest service. They are very considerate in explaining suggested…read morerepairs & are straightforward about which items must be done immediately (safety) vs which could be done with less urgency. --Loyal, long-standing customer--

After being a customer here for the past 3-4 years for routine maintenance and inspections, I never…read moreexpected to have an experience this frustrating. We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight. So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete--but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle. I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday. Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again. And this is where the customer service really took a turn. Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day. Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source. I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned. Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer. And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous. I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected. What I don't understand is why communicating that to a customer seems to be so difficult. A simple phone call Saturday saying, "We won't be able to get this back to you today, so we'll need to keep it until Monday," would have prevented this entire situation. Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day. I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business. If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.

Unfortunately, the new normal seems to be trying to avoid being hit by distracted drivers. In this…read morecase, the driver was looking down at her lap and failed to stop at a red light. Thankfully, the team at 1st Class Auto Body in East Boston came to the rescue. After the damage was appraised, I brought my vehicle to them for repair. They were reasonably busy and had to order parts to replace the damaged components, but I just picked it up and it looks absolutely beautiful. You'd never know it had been in an accident! I can't praise them enough. They kept me informed throughout the entire repair process with regular updates, which gave me great peace of mind. As an added bonus, they even cleaned the interior of my car before returning it. Between the flawless repair work and the attention to detail, my car looks and feels brand new. I highly recommend them!

The Best Auto Body I have ever been to. Kevin, Angel, Hilda and all of them are good people!read more

In 2022, I bought a brand new Trailblazer from a great sales person, Luke. He's still there and…read moreit's fun to say "hello" when I bring my Trailblazer in for maintenance. Everyone in the Service Dept are terrific also!! Very friendly and informative!!

It was a pleasure purchasing from Colonial Chevrolet of Acton. From the first contact, the people…read moreI worked with (Shawn, Matt, and Parish) were efficient, friendly, and low pressure. I love my new vehicle and appreciate the straightforward pricing, fair trade in value, and absence of pushy after-sales add-on tactics. The truck was beautifully prepped for delivery, and they kindly accommodated my work schedule. I would not hesitate to shop again -- and that's not something I would say about many of the other dealers I've purchased from!

Fantastic customer service, fair prices, fast, and honest. Cant say enough good things and will be…read moresending my friends and family!

Seriously, Joe is amazing. I know so little about cars, I took mine in today and told him there was…read morea "mechanical frog sound" coming from under the back of my vehicle. He could have told me it was something terribly expensive, and I wouldn't have known better. But....he told me it was a bent heat shield. A simple fix. This is why he has my repeat business. Highly recommended.

Worst towing ever! They will come repo your car any place including the place your living at…read more(writing review for friend) they seem NOT know mass state law! Mass state law is you can not repossessed car at place of living that either owned or rent you do not need have pitchular park space for them tow car regards! Thanks for pay off my car due illegally repossessed finance company has no choice but wipe out my loan! Don't mess with lawyer/attorney someone knows one! Knows a lot about law! LEARN THE LAW REPO MAN EVEN REFUSED LEAVE AT FIRST WITH POLICE TELL HIM! HAD BE THREATEN BY POLICE! NEVER OUNCE DID ALLOWED THIS GUY GO ON MY PROPERTY YES MY FRIEND HAVE A GATED PLACE GATE WAS BROKEN SO TOOK UPON HIMSELF DROVE DOWN GET CAR!

I goto Ferreira's for all of my inspection stickers, the girls in the office are wonderful. Even…read morewhen there is a wait, they still get us in and out quick and in a jiffy!

First time here on 7-7-22. Location is close to my work &…read moregreat reviews....ALL TRUE. John was a pleasure to talk with, Donna was so friendly and Daniel is a gem!! Oil change & tire rotation were done and a screw was found & repaired on my rear tire. Low air pressure alerted me the day before my scheduled appt. John even helped me with two unscheduled things. Now that's how customer service is handled! BRAVO to this fabulous team. So happy to have found this place :) Mary DiGirolamo

I would definately recommend this auto shop very professional prices are reasonable and they do a…read moregreat job in making sure your car is good to go. I've gotten oil changes tires changes transmission done oil changes whatever you need they can do . The team is excellent and efficient and all know what there doing . Would definately recommend going here for all your car needs

Amazing service. Bob and Lisa really went over and beyond. They were so sweet and the service was…read moreoutstanding. Lisa did a phenomenal job explaining the cost,steps, and really helped guid me with all the information I needed through the process. As for Bob, I was so impressed with the way my car turned out. My car did not take long to be repaired, he did great detail work, and everything was immaculate. Over all great service.

They took care of everything from appraisal to the rental car delivery and pick up. My car was…read morefixed right and looked great!

Beware. After coming in for an oil change using one of their discounted coupons that they send out…read moreI was told of a few things that were wrong and needed to be fixed. This was rather surprising as there were no indications of a problem and my car is relatively new. So I went to another mechanic that I trust to have it checked out and he told me there was nothing wrong with the car. He also told me that he sees more and more people coming in after getting their oil checked by Cousins and being told they need all sorts of work done. I also told an acquaintance about my experience and he told me that his mechanic says the same thing - people come in crying because Cousins told them all sorts of things were wrong with their cars and he checks and finds it not true.

They helped me even when they told me my engine had seized and provided me a video link showing…read moreexactly that. It was an older car and I never considered having the engine replaced but the technician reminded me of a recall on my vehicle that I forgot all about, having to do with the engine. They let me keep my car in their lot for about a month with no charge while I tried to work out replacement with the dealer. On another occasion they helped me this winter when my other car started to rattle like crazy after the back to back snow storm. They brought my car into their garage and let it warm up so they could remove snow caked inside the wheel wells. I got an oil change at the same time and they only charged me for that and provided me with a loaner for no charge! Highly recommend this business that takes care of their customers above and beyond compared to most mechanics I have dealt with, absolute 5 star rating!