I'd honestly give these guys 100/10. I had a busted taillight and they went above and beyond to make sure the rest of my car was in good enough shape to drive cross country. My car came back in PRISTINE condition and I'm actually mad I didn't find them sooner before moving away. Also Hilda and Kevin are amazing. read more

1St Class Auto Body - New taillight and bumper - Body Shops Near Me - Boston, Massachusetts

This place is the best. Service is outstanding. They went above and beyond - repaired a smashed door in one afternoon without an appointment for an incredible price. read more

By far the best auto body/mechanic experience I've ever had. Bobby (owner) took care of me and my car like I was a part of his family. His team was quick, professional and amazing communicators. If you're not going to 1st class...then I'm not sure what you're doing. Amazing. read more

Very impressed by 1st class auto! Came recommended through my insurer for a paint repair job. Friendly staff, went above and beyond, text you updates throughout, car looked great... and they vacuumed the inside! :) Will definitely use 1st class again for any needs. read more

I can't imagine finding a better body shop. Bob Jr and his staff were diligent and professional throughout my car's repair. I made the choice to keep a car that my insurance had deemed total loss. Bob Jr was responsive and transparent about the costs and how the vehicle would turn out. It looks great, runs great, and the repair was done within a reasonable timeframe and at a cost that I found very reasonable to keep the car running vs. shopping for a new one with the car shortage out there. Also, the shop staff will help you get a rental car at their location if needed. read more

Carvana scratched my car on delivery and I was told to reach out to shop within network for repair. Next day I drive an hour for estimate. 5 days later after several calls estimate gets approved. Another hour drive and drop my vehicle off for repair. Next day I'm told vehicle is ready for pick up. Another hour drive and looks like I brought it to Maaco. Manager Kevin agreed with me that the work was unacceptable. Another hour home and back the next day and vehicle looks decent. I won't be back. read more

This is Mike, Bailee's boyfriend writing this: My 2020 Jeep Grand Cherokee got sideswiped leaving a few dents and paint chipping down to the plastic. 1st class auto was extremely responsive and honest when it came to scheduling a good time for me to drop my car off. They took a look at it prior to me dropping it off to make sure they had all the correct parts in stock. They could not have been nicer over the phone and in person. It was a quick turn around from dropping the car Monday morning and picking it up Friday early afternoon. The repairs and paint were flawless. Also, they detailed the inside and outside of the car as a courtesy. 1st class auto indeed. read more

I had a car accident two weeks ago. After filing my claim with my insurance company one of the body shops listed was 1st class auto body. Since I live in East Boston I chose them and let me tell you it was a very smart choice on my part. From day one they were awesome so helpful answered all my questions and concerns and kept me updated every step of the way. I picked my car up today and it looks amazing. I am so happy I chose them. If you ever need a body shop definitely pick 1st Class you will not be disappointed. Laura Modica East Boston, Mass I'd give them ten stars if I could read more

Awesome customer service and repairs. Front desk staff friendly and efficient. called my insurance company for me to get all necessary information. Did excellent job in repairing the damage to my car. Completely cleaned the interior, left it smelling like new! Highly recommend. read more

This is a business that lives up to its name. I had some ice damage to my front driver's side door, and I found 1st Class on Yelp. We all know (and have probably experienced) the stereotypes around car repair shops being pretty shady, so imagine my surprise when I found a body shop that had nothing but 5 star reviews. The combination of glowing reviews and the shop being just a few blocks from my house was enough to get me to go in for an estimate. From the moment I waked in, the staff was very courteous and friendly, and after inspecting the damage, clearly explained everything they would need to do, why, and what it would cost. I ended up having to file an insurance claim because the cost would be well over my deductible, and when I came back in a week later with all of the paperwork, the service was just as prompt and friendly. While doing the work, they also found further damage to my fender and worked directly with my insurance company to take care of it without me having to do a thing. As far as the actual repairs, they replaced the outer shell of my front driver's side door, the front driver's side fender, and had to do a paint blend on the new door shell, the rear driver's side door, the panel that runs above the doors, the fender, and the bumper. The work was exceptional- the color matches perfectly, and it doesn't look like there was ever any work done at all. Separate from this, I also had them take care of a large dent above my gas tank from backing into a tree next to a narrow driveway (out of pocket). They brought in a guy that does "paintless" dent work for them, and not only can you not tell there was ever a dent there, but the work was done for less than I was quoted. It was especially impressive considering the bone line was severely dented as part of this, and it looks perfect again as you can see below (I didn't think to take a "before" picture) On top of the quality work, it was all done in less than a week, and they gave my car a dealership-quality detailing before turning it back over to me. I really can't say enough good things about 1st Class. Friendly, courteous, great communication, and work that speaks for itself. If I ever need body work done again, this is the only place I'll even consider going. read more

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This is indeed as good as it gets! My Toyota 4 Runner broke down in Boston and after calling AAA for a tow they recommended 1st Class Auto Body. I was relieved to find out that the shop was based in my new neighborhood in East Boston. I was of course concerned dropping the car at an unknown repair shop but their 5 star yelp status gave me peace of mind. The 5 star status is well deserved. Excellent communication, outstanding work, incredible value and genuine, kind friendly staff. They even welcomed my dog into their beautiful lobby. At pickup I found my 4Runner with a fresh wash, clean vacuum and operating perfectly. I could not be happier with the outcome and I look forward to using 1st Class for all of my automotive repair/maintenance/body needs. Highly recommend! read more

1St Class Auto Body - Beautiful view from 1st Class AB! - Body Shops Near Me - Boston, Massachusetts

1st Class lives up to it's name. I came here after being rear ended and was incredibly impressed from beginning to end. Jiara (sp?) is wonderfully knowledgable, friendly and knows customer service. Jim came out with a giant smile, walked me through the damage on my car and had an estimate to me within minutes. I had the car estimated by an adjustor on the side and Jim's estimate came out exactly the same, so I knew there was no funny business. My car was repaired quickly and was made to look brand new again. They even detailed the inside of my car. (Though, others speak of a cookie on the dash... I did not get a cookie. :) ) Friendly, honest, excellent customer service - this place is legit. read more

My experience at 1st auto body was just as expected. They have great reviews for a reason! Courteous, Reasonable, and are not full of bull.... I have come to this shop a few times for separate reasons. The first time was to see if they could fix my window. Jim, took a peek and told me what the issue was. He quoted me for a new window motor, and after chatting for a bit, he suggested try an alternative solution. Turns out, he was able to fix the problem, for a fraction of what a new window motor would have cost (I paid 35 bucks). I really appreciated his commitment to help me out as a customer, and for doing it without taking advantage. My second time was due to a collision. Since my insurance provider has them listed as a preferred auto shop (now I know why!) I didn't have to think twice on choosing an auto body shop and immediately chose them to do my repairs based on my past experience. To top it off, I was extremely unhappy with my rear breaks because the shop that had replaced them before, did a horrible job and for the longest time since day one squeaked and did grinding noises. I asked Jim if there is a possibility that they could fix my breaks. He said, no problem! And again charged me a very reasonable price for the job which exceeded my expectations. When I came to get my car, it was nicely washed, looked gorgeous, and the process of it all was easy breezy. This is definitely a good place to bring your car. They are courteous, and have top of the line customer service, Jahaira (hope I spelled it right) is the sweetest receptionist, and Jim is very, informative,and honest person. They sure know how to make a customer happy, but more importantly, do a superb job! read more

This place deserves all the five-star ratings it's gotten, including mine. After I got rear ended and had to have my car repaired, I was leery of going to a body shop, especially since I didn't know any in the area, but Yelp didn't steer me wrong. They are professional and courteous, their reception area is more like a comfortable office than a greasy front room to a garage, and they deal 100% with the insurance company -- even when additional damage was discovered and a second appraisal was needed. They were more than happy to explain what was going on whenever I asked, and never acted as if it were a nuisance for them, as some garages do. They also rent cars right there in case you need temporary transportation -- and if the insurance company is footing the bill, they'll work that out with them as well. Oh, and they did an excellent job on my car. Literally looks like new. So basically, all you need to do is get into an accident, and they'll do the rest. read more

Kind, informative, did a good job on the service and frankly for half the cost of a large competitor. Absolutely would recommend them.

I just had a repair done to my vehicle and am very pleased with not only the repair but also the level of service I received (fast and efficient). Samantha, Jim and Bob are professional, knowledgeable and very personable. I highly recommend 1st Class Auto Body for anyone who needs a reliable auto body shop. read more

Very pleased with the work that was done by 1st Class. They also have my car a full detail, inside and out. They also have a lifetime warranty for their work(the paint job that was done to the complete right side of my BMW X5). I highly recommend them. read more

These guys are great. We took it in to get our passenger side front window replaced. It was $161, cheaper than the expected $200, and not only did they change our window, they also cleaned up all the broken glass in the car and other junk lying around. I swear they also cleaned all our windows! They also gave us a small handy complimentary screwdriver kit. read more

Simply put, simply the best. Exterior damages to my Cadillac from a pothole and with my insurance, they took care of it no issues. From parts to an alignment. Highly recommend these guys and gals for auto body and mechanics. read more

1St Class Auto Body - Body Shops Near Me - Boston, Massachusetts

The Ultimate Best of The Best for Auto Body Repair. I have been a customer of 1st Class since I purchased my first vehicle at Atlantic Toyota in 1992 and have stayed with them ever since. No matter what the job they are the most professional to deal with and the prices are amazing. Each time my vehicle was turned around earlier than the original date and time. Amazing service with nothing but the best customer service. I would recommend them always. Thank you for always being so attention to detail. read more

I chose this body shop because of the reviews and that they were supouse to keep you updated. The manager explained what would be needed to fix the bumper. Yes, they did the job, yet they took over a week, and the body shop didn't report a time to pick up the vehicle. So, if by reading the reviews, you chose to go with them, just be aware that you may not have the experience that you are expecting. read more

Okay this review is long overdue. I've worked with 1st Class for years and have sent family, friends and co-workers to see Jim and Juhara over and over. They are the BEST! Not only do my cars get fixed quickly and perfectly but the customer service is AMAZING! I always get a smile and someone calling me by my first name when I walk in the door and am never pressured into making any decisions or feel rushed. Jim explains everything to me and gives me options on how to proceed. Also, after some major body work they even detailed and washed my car. It's like Christmas morning every time I pick my car up from them, all shiny and new. If you are looking for an honest mechanic and top quality service look no further. I have and will continue to be a life long customer. Great people, great work. Worth the trip too if you don't live in Eastie. read more

someone broke into my car, shattered the rear window stole my GPS charger, along with the stereo i called 5 glass companies, some estimates were cray-zyyyy i won't name names; [cough] $220 at J-P i called "precision glass," they wanted $175 that's a little better, but it's still too high next was "JN phillips," but they had the same price $135 at "andrew square," oh that's nice! then i called 1st class auto, they won by a landslide they replaced my rear window; it was only $89! i dropped off my car at about 11:15 before noon, they turned and handed me the keys to my surprise, they told me, that the car was finished whoa! that fast? that was only 35 minutes the whole interaction was great; i'd eagerly repeat it again well, except for the part, where the thieves break in read more

1st class auto body was amazing. Someone backed into my car while it was parked and I was left with a damaged hood and front bumper. My insurer referred me to 1st class and set me up with an appointment the next day. At first, I was hesitant to head to east Boston. I work in Back Bay and didn't want to deal with the inconvenience of getting to and from work and the shop. However, 1st class offered to drop me off and pick me up at the T. Problem solved. I've had work done before. The last place I went had me standing around for awhile before they even acknowledged I was in their grimy office. Well, the second I walked into 1st class they offered me a water or soda, and asked me to sit down in their comfortable/clean waiting area. I barely sat down when I was warmly greeted by their service manager who came out to my car, reviewed the damage, and walked me through the repair process. Now, last time I had repairs done my car was in the shop for over a month (just sitting there) albeit for a bigger job. Even so, I expected to be car-less for at least two weeks. Not at 1st class, two days later I was driving away in a freshly detailed car, with a high quality repair job. Have you ever been to a place that exceeded your expectations so much you couldn't wait to get out of their and tell people about it? Well, 1st class auto body is one of those places. If you ever need body work this is the place to go. read more

Based on the Yelp reviews I decided to take my car to First Class. An appointment is needed but one mechanic took a look at my car and gave me an explanation but the next mechanic gave me a different quote and way over priced. And granted yes there were many problems but in the end the mechanic refused to work on my car. His logic was he fixed it all or nothing and refused to repair the parts I could afford. There are many better places to go to for auto repair in East Boston, after asking the locals turns out this place has a bad rap. read more

This is my first car ever and I am clueless when it comes to anything related to my vehicle. I called 1st class based on the reviews here and everyone was right, they really are 1st class. I called in the day before and spoke to Jim about a giant screw in my front tire. Jim was very friendly and told me to stop by whenever and ask for him. The next day I went down and was impressed at how nice their customer service area was and how pleasantly I was greeted by jahaira who offered my a cup of coffee! Score! She asked me for my name and called Jim right away. Within minutes Jim and another tech had come out to greet me and have a look at my tire. They were completely sympathetic to this being my first time and broke everything down so it was easy to understand. yes, I am a girl. I ended up needing a new tire and the price quoted me for the tire and service was very reasonable ( I double checked after) and they even changed my oil : ) this will always be my go to place for anything and everything I would need for my car! And my favorite part was that at the welcome desk there is a sign that says, it's nice to be important but more important to be nice, love it! ps. They are so good i even created an account on here to share this with all of you! read more

I used First Class Auto Body to fix some damage to my car that was stolen (and subsequently recovered). The main reason that I used them is because the shop is right next door to the place that my car was towed to. I was extremely pleased by the work and the service. They worked with my insurance company (which was a nightmare... let me just say that I would NOT recommend Liberty Mutual for car insurance) and had my car ready quickly. The people at First Class were actually the most friendly, helpful people that I dealt with during the whole prolonged car theft, recovery and repair process. Jihara (sp?) who works the front desk was an absolute pleasure to work with. I would absolutely recommend First Class. read more

Allow me to add to the glowing reviews of 1st Class Auto Body. I called them to replace windows and a side mirror that were damaged in a car break-in. I spoke with Jahaira, who was extremely pleasant and helpful, and got an estimate for the repairs. It was considerably lower than the other estimates I had received. They were able to take my car right away. When I picked it up the next day, my car looked better than it had before it was vandalized! 1st Class was the perfect antidote to a very stressful situation. Highly recommend. read more

Amazing group of professionals. Went in with an estimate with my insurance company for a Cadillac Deville. Soon enough, taken care of, no issues. They even fo the long mile of cleaning your interior and giving an exterior wash. First recommendation for both auto body and mechanics. read more

I brought my car here after I got rear-ended - my insurance company works with them. The whole process was seamless - I dropped my car, enterprise picked me up, got me a new car, and then I was kept updated by text messages. My car was ready when they said, looked great, was detailed and even had a cookie on the dash. Meanwhile, they submitted all the paperwork to the insurance company and just did everything. Everyone there was great - nice, helpful and so pleasant. I'd highly recommend this place! read more

No one enjoys having to get their car repaired but if you are in this situation, I strongly recommend that you take your car to 1st Class Auto Body in East Boston. The staff there is very friendly, professional and competent-- I found it very easy to trust my car repairs to their expertise. They worked directly with my insurance company and Enterrprise (who gave us a rental car) and the entire process was seamless! Additionally, they finished repairing my car ahead of schedule and my car was beautiful (fully repaired, washed and waxed) when I picked it up. I wouldn't consider going anywhere else! read more

Going to an auto body shop is always a bit nerve wracking - it's so easy to feel taken advantage of because you really don't know what's required (at least I don't). These guys take all of that stress out of the picture. They are professional, respectful, fair in their pricing (I got a few bids and they were the lowest) and go above and beyond to make things easy on you. Can't recommend them highly enough. read more

Amazing service And professionalism. If you have any type of auto collision this place is perfect for the repair!!! I was in a major collision which involved my right passenger side door and they did a beautiful job I am very satisfied happy customer read more

These guys are absolutely fantastic and exceptionally accommodating. I went to them because of the great yelp reviews and I'm so glad I did. My car is smashed up and I expected the worst. Went to one shop, they told me it was a total loss. As I was leaving the shop, my check engine light went on so I took it to autozone for a reading. Armed with seven check engine codes, my insurance adjuster's report, and some serious pessimism, I walked into 1st Class. Jahaira at the front desk was friendly and attentive. Jim looked at the car and offered me options and GOOD NEWS-the car is fixable (as of right now). Jim and Jahaira worked to schedule the repairs while I'll be on vacation so I won't be carless trying to get to work. Very very appreciated!! Jim suggested one of my issues may just be a blown fuse. And after I left, I pulled into a parking lot nearby to take a look (no idea why I didn't just take it home...). Truth be told, I was doing fine but ended up dropping the new fuse in the engine screwing myself. I walked back into 1st Class and asked if they had a fuse I could buy. Again Jahaira was helpful and soon a woman came out with a matching fuse and even helped me install it. It was great to see such exceptional service. Above and beyond! I'll update once the repairs are done and my car is fully fixed up! read more

I had work done for the first time at 1st Class Auto Body.Jim and his crew couldn't have been friendlier and more helpful.They have an awesome shop and do great work. read more

It was a scary experience when my car was hit by a road rage driver. I've never had an accident so when my insurance company gave me a list of auto body shops, I had to do some serious research. 1st Class Auto Body had good reviews and was relatively close to home. My choice to let them do the repair was the best decision I made. From start to finish, I was informed of every step. I received texts almost daily with friendly updates. When my car was ready, a text and email advised me when I could pick up the car. I am so pleased with the result. They replaced my fender AND washed and mini-detailed my car. Even though I couldn't pick up the car until a half hour after closing, the owner was there and waiting for me to make sure that I was satisfied. I even have a written guarantee of the work that was performed. 1st Class Auto Body is the perfect name for this shop. The staff, workmanship and professionalism is absolutely first class! read more

My car accident was a miserable experience. My brand new Mazda 3 was victim to a hit and run in the middle of the night and then Mazda, the manufacturer, could not locate the parts needed for months. This was my first time needing a mechanic since moving to East Boston, I took a shot with first class based on other reviews. The reviews were all correct, first class auto body was truly amazing. My car was brand new and we were told by Mazda they did not have the necessary parts in stock that were needed to fix my car - they had no expected arrival date and simply told us we needed to wait. Neither Mazda nor the insurance company seemed interested in helping at all, the dealership that sold me the car told me to try to get the car totaled, rather than deal with fixing it. The damage was definitely extensive as my car was parked when hit directly in the rear driver side area, the door and bumper were crushed, the wheels were bent in and the collision caused my car to lift onto the sidewalk where the passenger side collided with a city parking sign. First class was proactive and helpful they said all along they were confident they could fix the car, it was just a matter of locating all of the necessary parts. They communicated with me almost weekly and were very active in trying to locate the parts from Mazda - they called Mazda themselves repeatedly asking for the parts. Jim was always honest and upfront with me, my car was in their shop for almost three months waiting for parts and he continued to provide status updates and showed honest effort and intentions in getting my car fixed asap. When the parts finally came in Jim indicated to me that my car would be priority number one and he would work to get it ready to go as quickly as possible. As we neared completion Jim again communicated with me almost daily as he wanted to make sure the car was perfect when ready. I Could not believe how the car looked when I finally picked it up. My wife and I both noted that it looked exactly as it did the first day we got it, maybe even shinier. The car was spotless inside and out and drove perfectly. Would recommend this shop to anyone in need of honest and good work. Tons of appreciation to Jim and the rest of the shop for the help, professionalism and communication and of course the quality of the work! read more

First Class Auto Body would be (and has been) the first place I'd recommend to anyone who needed any work done on their car. I needed my brake pads and rotors replaced- the first place I went to (a small place in Southie), the guy took one quick look at the tires and told me that's what I needed to do, and that it would cost about $750. I had no idea what the price range should be for that kind of job, and he told me that anyone who quoted me under that would be using low quality parts. I called First Class Auto Body to see if I could get a lower quote, and spoke to the manager, Jim. Jim was professional, friendly, knowledgeable, and explained the whole process to me, also mentioning that while replacing the brake pads and rotors might be one thing that needed to be fixed, there was no way to know for sure without taking a closer look at the car in the shop. He also quoted me almost HALF of what the first guy quoted me, and said that he used the same, top of the line equipment the first guy said he'd use. I brought my car in that day, and was able to pick it up the following morning. The office is clean, and both the mechanic I spoke with and the receptionist/office manager, Jahaira, were helpful and professional. They also cleaned the inside and outside of my car at no charge. The shop is a short walk to the T, and a cheap cab ride into the city. I saved over $300 and got a top notch job done on my car. read more

The work this company does lives up to its name. My car was badly damaged after it was hit while parked. The repair took quite a while (three weeks), but the car looks absolutely perfect -- even better than when I first got it. They cleaned it inside and out, and even gave me a miniature toolkit. Echoing everyone else here, the service is friendly, professional, and straightforward -- I experienced no surprises with pricing. I recommend this place. read more

I barely ever write reviews on Yelp, but this place warranted me taking 20 minutes out of my day to give them a shout out. 1st Class Auto Body is fantastic. They were quick with the estimate, accurate with what it cost, made my life easy and priced everything extremely fair. My car is over 8 years old and yet I treat it as if I bought it yesterday - I love that thing! And the work that they did made my front two bumpers look good as new after a nasty encounter with a curb/fence. I used to go to my dealer for any issues or maintenance with my car, and every single time, I felt like they were scamming me. 1st Class Auto is the exact opposite of that. They are good people, providing a great service and friendly along the way. read more