This is a beautiful property with an exceptional management team. Mark and Bryan are scrupulous about taking care of Palo Alto Plaza and diligent about responding promptly to resident needs. They both live on site so they truly mama be the place as their own. Roberto at maintenance is also top notch. Finally, excellent location. Hop skip and a jump to shopping and town. read more

Well managed building with useful amenities and beautiful grounds. Close to shopping and Los Altos schools.

I've been living here for a few years and it's been great! All the amenities are awesome, the apartment's in a prime location, and the management team is very organized and kind. Any time I have a maintenance issue, Osmin comes by as soon as the next day to help. He's great and so is Bryan! Thankful to have been calling this place my home the last few years. read more

GREAT NEWS! This place is the best place for musicians! Leasing office confirmed the complex doesn't have any noise regulation except for the quiet hours after 10pm. You can play drum, piano, violine, wharever as loud as you want until 10pm. Leasing office will NOT do any regulatory action against heavy noise regardless of the noise duration and loudness. You can shout and sing a song with huge amplifier and woofer without any concern in getting warnings from the leasing office. Invite a whole orchestra and rock bands to this place! This is why the residents are suffering from unnecessary loud noise and chaos. The false faith of the leasing office is causing huge pains to its residents. read more

Well-managed building with beautiful landscaping and excellent amenities. The apartments have all hardwood floors, updated appliances, central heating, air conditioning and dedicated parking spots. A rare blessing to find all those things in one apartment for rent in the Bay Area! And the views of the courtyard facing ones are tranquil and lovely. read more

Absolutely love living here. The leasing office always on top of any requests or concerns I have. I've been here four years and called this place my home for a while. Love it here. read more

I've been here for the past 7 months, and it's a very quiet and comfortable apartment. The leasing office is very kind. Easy access to the grocery stores nearby. read more

This is my n teenth apartment tour so needless to say, I'm exhausted! I'm happy to say that the tour with Mark was amazing - I only needed a place for myself and I loved the jr 1 bed room. The yoga room, workout station outside and just the landscaping is breathtaking. Mark was very informative and was thorough in giving me all the information I needed. read more

Moved in a bit more than a year ago. Really enjoyed my time here so far! Honestly, offered one of the best compromises with the fair price and the high quality amenities. The building is renovated and comes with hardwood floors, AC, heating, parking etc. which checked all of our boxes. Wish there was in unit laundry but they provide more than enough washers and dryers on each floor. They have a yearly taco event which is so fun. Love that the property managers put in the effort to help us get to know each other. Mark and Bryan are lovely and extremely helpful. read more

Hidden gem in Mountain View with easy access to El Camino Ave, US-101 and I-280. (note about the name: the apartment complex is technically inside Mountain View, right at the border of Palo Alto) These apartments are fantastic! Several caveats before the rest of the review. We had moved in at the height of the pandemic in 2021 when there was a significant promotion going on, so we were very happy with the value of our 15-month contract. The apartments were also just remodeled before we moved in. In comparison with our previous older apartments in Sunnyvale and Milpitas, with disproportionately higher rent, this was an unbelievable deal. We just moved out to find more space, but we will miss this place! Several things we loved about it: 1. The studio apartment we chose was a good size for us at the time, a couple without kids or pets (no pets allowed). There is a divider between the bedroom area and living room area, so you have a bit of physical/visual separation. No sound separation though. We really like having a balcony too. There was even an option to choose the color of two of the walls of the apartment when signing the lease. 2. The kitchen for our apartment was brightly lit with white counters that surround you on three sides, which made cooking and organizing much easier. 3. The pool area is really nice and the gym is decent, with an outdoor area for weights and a bottle filling station. All free-to-use and never crowded while we were there. There's also an outdoor putting green that we never use, as well as a new yoga studio inside the top floor. 4. The landscaping work is amazing -- major props to the people who designed/created/maintain the huge variety of trees, shrubbery, flowering plants, and other greenery around the inner courtyard and front of the apartments, as well as the pathing and lighting. It really makes a difference when you walk through, and my husband and I loved the peaceful, scenic vibe. 5. The electronic mail locker system (LuxerOne) is very convenient. They notify you via text or email when you have a new package there. 6. The staff are incredible. The main office is open every day and easily accessible in the lobby. Before we signed the lease, they made the process easy and transparent. When something went wrong, they put in clear and actionable efforts to make up for it or improve the apartment building. We've had 0 major problems the whole time we were here thanks to Bryan, Mark, and the rest of the staff. read more

Well maintained and amazing staff. Quiet environment and pleasant tenants. Been living here over one year now.

My wife and I stayed here in a studio apartment for just about two years, since early 2021, and everything worked out well for us. The sound insulation could be a little better (more of a worry that we would disturb the neighbors than the other way around), but the whole place was very cozy and perfect for our needs. Parking was convenient, the mail room and the bike locker were easily accessible, amenities were more than sufficient for us, and we couldn't have asked for a better location with all the grocery stores and restaurants (plus my favorite taco trucks) nearby. Shoutout to Bryan and Mark for helping make our stay easy and care-free. I especially appreciated that apartment communications--emails, posting notices, availability in the office for questions--were clear & transparent! read more

In my experience management and maintenance were always very responsive and handled any issues we had quickly. The building added more package lockers and a locked mail room for security after there was a break in. And the community areas have always been well maintained, clean and easy to use. The landscaping was always well kept and serene. There were several times when a package was delivered to our apartment door while we were away and management placed the package in a locker when we asked them if they could hold the package for us. The only negative point about living at Palo Alto Plaza was the neighbor noise. As others have pointed out, the walls and floors are thinner than new construction and you can clearly hear neighbors if they are talking loudly or walking. Obviously it isn't ideal, but there really isn't much that can be done with that. I would just say, it is something to be aware of. Overall, the location and amenities made up for the noise we heard from neighbors. Management was one of the best teams I have experienced and I've lived in several locations over the years (some of which cost more than Palo Alto Plaza). read more

Highly recommended. Well located, great management, and amazing amenities, including a beautiful garden. The units are well taken care of, and management is active and responsive. Bryan and Mark are really friendly and supportive. It is a great experience living here. read more

My experience with Palo Alto Plaza so far has been great. The touring and lease signing were smooth and timely efficient. Bryan handled the entire process and I am quite glad about that, as Bryan is quite detail-oriented. The not-so-great: - Thin walls, so you can hear your neighbors. I am very thankful for the quiet hours. Everyone has been pretty respectful of the quiet hours so far! - During my stay, there had been car thefts. Though I was not impacted, it was still scary! - Ant issues. I experience ants coming out of the bathroom (and none in the kitchen). That went on for months and we utilized several methods to combat the army of ants. The issue seemed to have gone away once it got colder, but let's see how it will be when summer rolls around again. The thumbs-up: - LuxerOne. It is great to be able to not have to run home worrying about packages. LuxerOne has been pretty great and it even has vacation hold. - Constant renovation and improvements to the property. Well-maintained amenities. It is nice to walk out to see so much greens first thing in the morning! I really like the garden in the middle of the apartment complex. - The managers are only an e-mail (or an office) away. They are quite responsive. - Ideal location. Walking distance to groceries (Safeway, Whole Foods, Trader Joes) and restaurants. read more

The management team is very professional, and most importantly friendly and helpful. The building itself has been renovated with modern kitchen facilities. Two apartment buildings surround a beautiful garden inside which makes the view fantastic. read more

Horrible management. Residents with kids are picked on. Kids can't play in court yard. On site management stalks certain residents and lets others get away with everything. Way overpriced. They increase the maximum every year. They turn the water off multiple times a month. Water looks dirty brown, had to buy a shower head to filter. Lived there for 2 years and they way over charged on move out. Pick a different place! read more

Had a really awesome experience during my tour this morning with Bryan, who took his time to show me the apartment homes and amenities available. He was very attentive to all my questions, which has been a totally different experience compared to my other apartment tours. The people at the front office & maintenance are all very welcoming! The rooms have a modern design and are very spacious. Some highlights are the lovely gardens, a pool, outdoor weights and an outdoor spin cycle patio. Cheers! read more

I lived at Palo Alto Plaza for approximately one year from 2022 to 2023. It is a well-managed clean and quiet complex with clean and quiet tenants. read more

We had a such a wonderful tour the other day. The amentities here at Palo Alto Plaza is amazing with good management, and not to mention the strong security system. Also, the office members both Bryan and Mark are very kind :) We are very much looking forward to living in this apartment ! read more

PSA: DO NOT MOVE HERE. -apartment has have MULTIPLE BREAK-INS AND MAIL THEFT -Apartment perpetually smells like paint, poop, and carcinogens. - It is ALWAYS under construction, for months. See pics. Do you want to live in this dump? They started repainting the hallways and it took them months to finish. - Walls are paper thin. You can hear EVERYTHING your neighbors do. - Clearly, some of these reviews are FAKE AF - The neighbors are mining bitcoin, so expect slow internet. read more

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After living here for 9 months, it's time to make a longer review. First of all. It's just a nice place to stay. The location is perfect with tranquility and yet close to shopping and restaurants. The two guys in the office are always friendly, helpful and you are greeted with a smile. If there is something wrong there is always an answer right away. In terms of rental contract, there is nothing to put a finger on. Everything is transparent and you feel safe. The place itself is quiet and peaceful. An amazingly beautiful garden and pool and there is always neat and clean everywhere. There are constant gardeners and everything is in great condition. You feel safe here as it is a secure calm gated community. Even outside the condo you feel safe at night. If you need help fixing, the service people are very friendly and always on the spot to help. Joint events are held twice a year. There could be more participants. But I still really like it and it means a lot for those who attend. I think if they made it as just non-committal and unformal that more people would joine over time. There are many singles living here and it could be like a "bring your own beverages" the first Friday every second months. Then it doesen't requiere a lot of efforts from the management. It could be worth a try to create a little more social life and vibes. One last thing, it could be nice if there were a closed facebook group for the residents, so they could communicate between and also arrange things like the unformal friday bar. Also if someone need to borrow anything it could be a great help. Specially for new people who just moved in. Overall, I am extremely pleased to live here. read more

Palo Alto Plaza - Pool area - Apartments Near Me - Mountain View, California

Safety: Mail theft happened multiple times within 2 months. Move-out process: I left the apartment in a great condition, with clean walls & floors, and even bathroom. Also requested a move-out inspection. Here is the game they played. They said they need to repaint the walls in all rooms, because there're marks. But based on photos I took, nothing there. I asked for reasons. They said they would send the photos, but which turned out not happening. I also requested to come back to the unit even the lease is not expired. They denied. Long story for short, they're trying to avoid you doing cleaning/corrections, so that they can charge you for no reason. Be careful, when you move out, if you unfortunately already live there. If you 're still looking for a place, avoid this one. Except for location, there is no pro. read more

Mark was extremely helpful during the tour, showing us the many amenities at the property as well as taking the time to show us several different rooms. After touring, Mark was very communicative over email, typically responding within a day to whichever question we had about the lease or property. Overall, the touring / lease signing process was very smooth and efficient! read more

DO NOT COME HERE! I'm a current resident and I am suffering here DAY AND NIGHT. 1) noise, noise, noise -. unexpected/not notified next door renovation: would last 2months!! During the day, I literally feel them hammering and drilling - all thanks to the paper-thin walls and their inconsiderate renovations in some of their units. And if you work from home, YOU CANNOT DO IT at all!! When I complained about the noise, the apartment manager blamed my work advisor for not giving me rent place to work. Okay, let's say just about living. I CANNOT even relax, I feel I am in the middle of construction area. 2) noise - Every conversation from your neighbor. Seriously, the walls here are paper-thin - thickness of a single wood slate - and you can hear EVERYTHING - conversation, even snoring every night. Plus, because the walls are so thin, you can FEEL everything as well - the building SHUDDERS every time someone closes the door. Oh, and this is only during the day. 3) neighbor's SNORING + footstep with creaking noise on the floor Now during the NIGHT, if you're so unlucky as I am, and you have a particularly active neighbor upstairs who likes to pace around the living room at night - you are submitting yourself to experiencing mini-earthquakes on a daily basis. And this is SO BAD because the walls are so freakishly thin, my apartment shakes and I can hear the non-stop CREAKING sound with it. I have been hearing loud SNORING from neighbor EVERY NIGHT. 4) Hardwood floor in the ancient building. This building is built in 1964, and it is not built for hardwood at all. DO NOT fooled by "newly renovated" if you choose your rent. Reason 1: The building is not built for hardwood floor, so it make footsteps louder. Reason 2: CREAKING sound comes with all the footstep above. 5) Sink backflow - it can be caused not by you, but from your upper unit. The all the disgusting debris come back through my sink, and it happened 3 TIMES in last 2 weeks!!! 6) The worst thing - management. I've spoken with the management here MULTIPLE TIMES and they've dismissed my complaints, basically saying they're "reasonable" and that this type of noise cannot be avoided in old communal buildings. They're UNHELPFUL, DISMISSIVE, and sometimes plain insulting. They've treated me like a hyper-sensitive freak, and basically told me to "get over it." They require proof of the noise and when it is given, they say - it' reasonable noise. ALL the visitors I had was very surprised at the same noise. Louder neighbor TV than my TV volume. They only care how they can avoid being sued. 7) Good thing: freedom to make any noise. Oh, here is a GOOD thing in this apartment! You can make running or stomping noise even at midnight! The management will protect your freedom to run/exercise/loud TV !! I complained about the upper unit's noise with non-stop creaking sound, they said they are not allowed to say - e.g. do not make running noise at midnight- to the resident for the resident's privacy. The person living below is the only victim and the management DO NOT care about the victim and they do victim blaming. The other resident's privacy is on top of YOUR TENANT RIGHT to live in a quiet environment. I've honestly NEVER given a bad review to any of the other places I've lived at - and I've been in the Bay Area for a decade. DO NOT COME HERE - you're giving up any peace and quiet and comfort you would rightly deserve with the rent prices around here. read more

A very pleasant physically appealing apartment complex. It should be said that the management and specifically Brian is working with an impossible set of circumstances, an old building that is noisy and constantly under renovation, and a community of Type-A folks living under Covid-19 isolation and paranoia, bless them. Can't please all of the people, all of the time. Let's cut them some slack. That said, I'm sure experiences here vary a great deal based on your location in the complex, your neighbor's neuroticism, and how much time they spend in their apartments, and their emotional quotient. The issue is that one cannot actually live there without noise complaints. I basically cannot listen to my tv or my music at ANY VOLUME. It's absurd. Either I've been blessed with ridiculous neighbors that can hear a fly pass gas or the walls are simply paper-thin. If you enjoy watching your tv with your friends at all invest in headphones for all of them, you will need them. Don't even THINK of listening to music without headphones. At this point, I have to tell my friends to not dare to speak too loudly. Apartments are communal living arrangements, I've never had this issue in the past. Either insulate all the walls or start renting to deaf-mutes. read more

DO NOT LIVE AT PALO ALTO PLAZA. You will suffer demolition for months, you will not be warned in advance, and you will not be compensated for their lease violation. Palo Alto Plaza DOES NOT CARE about you. Read on for specific infractions. INHABITABLE DEMOLITION Due to COVID-19, Santa Clara County mandated that many technology workers perform their jobs full-time from home. In parallel, California experienced the worst fire/smoke season in history, producing outdoor Air Quality at Severely Unhealthy Levels. Because of these legal and safety reasons, I was required to shelter inside my apartment 24/7. During this, Palo Alto Plaza suddenly began Full Demolition of the unit next door for 8 weeks (Mon through Fri, 8a to 5p) with no advanced notice. Drills and jack hammers rattled my unit and intruded my worklife (noise clocked in at 80+ decibels). Productivity was, quite literally, impossible. Management was unwilling to seek a habitable resolution, despite my numerous efforts to compromise. I requested: a) to work in a vacant unit during the day, or b) a partial refund of my rent payment, as I was forced to find alternative living arrangements, blatantly violating the lease agreement, or c) to speak to Palo Alto Plaza ownership for any possible other solution, but my communication was actively ignored. Every option was met with the claim that "their hands are tied", as their hands desperately took my money and my time. NO COVID CLEANING After living in my unit less than 10 weeks, I moved out of Palo Alto Plaza. The complex provided a checklist of cleaning requirements, all of which I executed thoroughly. Upon final inspection, management invented new cleaning requirements on the spot, eg "dust the base boards". Because of these unofficial items, Palo Alto Plaza charged me $215. I am horrified by Palo Alto Plaza's disingenuity and their irresponsibility in offloading proper disinfection to tenants amidst a global pandemic. WEAR AND TEAR ILLEGALLY CLASSIFIED AS DAMAGE The final bill from Palo Alto Plaza included an additional $120 fee for: 2 hours of Wall Damage Repair Labor and 1 Gallon of Paint. The images detailing this charge included 6 pin-holes from art and 5 wall blemishes. I cited a) the California Tobener Law clearly classifying these marks as Ordinary Wear and Tear, along with b) my Lease Agreement guaranteeing tenants will not be unfairly charged for Ordinary Wear and Tear. Palo Alto Plaza removed the fees only after the legal citing. CONCLUSION Palo Alto Plaza has NOT adapted to the demands 2020 has brought to living in the Bay Area. In fact in many ways, this complex has made the current reality TREMENDOUSLY WORSE. If you are a Bay Area resident seeking housing, I URGE you to look elsewhere. read more

Just to let everyone know - they will slap you with $400+ bill for cleaning and painting for 1 year stay. I was barely home so apartment was in very good shape. California law says they can't charge you with normal wear and tear but seems like they will try anyway. I'm happy to be far away moved from this location. So many people have moved out - including my upstair, next door, in front and two more units near the wing I was at. Tells you how bad this place is. Would suggest everyone to stay far away! read more

We were looking for a place for our daughter who needs accessibility accommodation. We called and met with Mark Giuliano. He has got to be the most accommodating and kind gentlemen we could have met. He showed us around and gave us different options. He then asked us to bring our daughter so he can show her around too and make sure that she will like it too. Indeed our daughter came and he took more than two hours of his time to make her feel comfortable by walking through the different accessible paths and all. Our daughter has not started a lease yet but just from the interactions so far I am certain that she will be taken cared of. On top of that the ground are immaculate. The people who we met that worked there were polite and overall just nice. Looking forward for our daughter to start living there. read more

My experience during my tour with Michael was extremely unpleasant, to put it mildly. He was cold, disinterested, and to be honest, seemed racist! read more

From the start, Mark Giuliano has made this experience very welcoming. Mark reached out to us with more information about Palo Alto Plaza via email. He was able to schedule a last minute tour the same day for us to check out the property and we were very impressed with what we saw. This apartment complex checked off every box when it came to what we were looking for. The process was seamless and quick, which was a huge plus. Also, Mark was direct and honest about the features and in answering our questions, which showed great initiative. read more

DO NOT MOVE HERE. I warn you THIS IS A BAD APARTMENT This is the worst apartment I have lived in. Luxury price for a cheaply made apartment. Do not be fooled by the garden. Yes, it's well maintained but you won't be seeing it at all. As other reviewers say, the wall is super thin. You can hear literally EVERYTHING. Flushing toilets, TV, conversations on the phone, and yes even nighly activities of your neighbors. Also, the floors were probably originally made for carpet and not hardwood. You will have to bear with the stomping noises of the apartment all day. This drives me crazy. Bryan Lovo and the other manager is unsympathetic about everything and just want your money. By the way, the apartment address is in Mountain View and not Palo Alto... lying to begin with shows the integrity of this place. read more

Mark Giuliano is a great property manager, it made everything goes smoother and more pleasurable.

We have lived in this complex for 4 years and I am loving it so far. Location-wise, it's the best. It's close enough to center, yet off-center enough to be secluded. We are literally one block away from the corner of San Antonio and El Camino, but bec the property is facing away from these major roads, we hear none of the street ruckus. We are less than 10 mins drive from the downtown areas of Mountain View, Los Altos and Palo Alto-- not that we need to go "downtown" for basics as we are walking distance from major grocery stores (Safeway, Whole Food, Trader Joe's, Sprouts) and a lot of restaurants (Veggie Grill, Chef-Chu's, etc). Even Target is close. My favorite amenities are the mini-golf/garden areas and the pool. It's so awesome to walk in from the grey streets/parking lot and into a lush garden... and how do you survive the summer months with 2 boys? Yeah, the pool! Bryan and Indira are good managers. They obviously keep this place running smoothly-- none of the disorganized chaos that I have observed in other places. They have also been responsive to requests for maintenance. I honestly can't relate with the complaints on here about noise. There are guys coming every day to do renovation, etc, but except for a few short-lived occasions, I barely hear them work. Yes, I can also hear my neighbors occasionally, but not to the point where I can hear their conversations. I also hear the kids crying or playing sometimes, but I have 2 kids myself, so it never bothers me, There may be fancier apartments nearby but they don't have the same quiet and homey ambience as Palo Alto Plaza, and the other ones I saw with lush gardens are not as lucky with their school district;) read more

I'm living here for a month and a half, and feel lucky about this decision so far. I'll update this review if I get something new. Pros: 1. Pretty community environment! The apartment has completed the construction and looks really nice inside. 2. Close to San Antonio Shopping Center, which means you can go to Safeway/Sprouts/24HourFitness/Starbucks/Citibank/Chef Chu/Noodle Talk and so on in walking distance. 3. Safe neighborhood. They have security staff patrol every night inside, and no suspicious guy I've seen so far nearby. 4. Nice staffs (Bryan & Indira). They are helpful, professional and response in time. Cons: 1. The apartment was built in last century, so the floor is quite thin. For most time, it's not a problem. But sometimes at weekend, I knew what movie the neighbor who lived on top of my room was watching... That's it. In all, I really enjoy living here, and would like to support our apartment! Hope this may help you. read more

We have been living here for over a year now and hope to renew our lease next year as well. Biggest perks is the remodeled homes, with great flooring and new appliances, as well as a well-maintained community. The managers at the front office really make a special effort to keep the property this way and to make residents feel comfortable. The location is so central to everything, El Camino, restaurants, the central expressway and groceries (and Coldstone :P). The pool and gym area are really nice too. Overall, love staying here. read more

Great place to live. We moved in in Dec last year and have been living here at Palo Alto Plaza Apartments for more than 2 months. The property is very clean and quiet, nice view from my window to interior courtyard, the management and staff are very nice and friendly, very responsive and helpful to our query and request. And the working space at lobby with tables, coaches and free wifi is also very convenient to access, my wife and kid often sit there reading books or surfing the webs. The location of Palo Alto Plaza Apartments is excellent too, 10 minutes walk to Safeway and Trader Joes, 15 minutes to Walmart Whole Food and Target, and there are tons of restaurants and shops within walking distance. It's a good place to live and we really enjoy it. read more

I lived at Palo Alto Plaza for over a year and I loved my experience there. While the building is slightly old, the apartments are all newly renovated and are very spacious. I lived in a junior one bedroom and the amount of space in that apartment for one person was amazing. There was a lot of storage and enough space to fully furnish an entire apartment. While my unit faced a car wash, I never heard the noise from it. In addition, the location was great as you are within walking distance of several groceries store and restaurants. Indira and Bryan were fantastic at answering questions and helping out with anything that needed to get done for the apartment. If I ever move back to Mountain View, I am definitely applying for an apartment here again. Highly recommend! read more

My husband and I absolutely loved living here for the past 5 years! We moved into a newly remodeled unit and have enjoyed the amenities that are well maintained (pool, jacuzzi, gym, putting green, yoga decks, etc.). I will say the staff here do an EXCELLENT job not only maintaining the property, but also regularly doing renovations (new fountains, replanting trees/flowers, adding new amenities, etc.). This is also an excellent location as it's right across the street (and walkable!) to Safeway, Trader Joes, Target, UPS, and lots of restaurants (Chef Chu's, Pho Vi Hoa, Sushiko, Mizu Sushi, Esther's German Bakery, Armadillo Willys, etc!), but is also located in a safe neighborhood with Monroe Park and a playground just down the street! We will definitely miss this place (moving to a large place) but highly recommend it to future tenants! read more

This facility is well maintained and a great place to live. As apartments open up, they are renovated, sometimes with new flooring and cabinets, and fresh paint. Hallways, common areas, and even the plants are well kept. Maintenance requests were answered often the same day by onsite staff. Management, especially Bryan, were responsive and helpful for anything we needed. read more