Had a 9 night stay at the hotel. The office staff were definitely one of the best parts of the experience--they answered questions we had about BA over email before even arriving. They cared so much about helping my family find things to do, good places to eat, shows to attend, and getting around the city. The room was clean and always attended to in a timely fashion. We received a free glass of wine upon check in and enjoyed the nice courtyard space and lounge areas in the lobby. There was a fresh cold/hot water dispenser, free breakfast (not my absolute favorite but it got the job done), morning newsletters at breakfast with city recommendations, free rentable bikes, a restaurant + bar, a room balcony, lots of greenery and a waterfall, and strong security for entering the building. The pool was closed for renovations when we went, but I'm sure it was nice. There are nice wine, cheese, and bakery shops right nextdoor. If you're looking for a nice place to stay in Palermo, I'd recommend Palo Santo. read more